My garage door tension spring snapped this morning, and I called them to have someone come out…read morewhich they did in a timely manner. But once the technician was there, I expressed that I didn't know much about garage doors and I wasn't trying to come off as a jerk, but I wanted to know why the ballpark range for my quote was $195-$495 for the springs and $375 just for labor. He stated it's based off the door size, I said while you're here just measure the door and can you give me a better ballpark estimate on the quote on what it would cost to have repaired he said well it's based off the spring. I'm gonna take the spring off and look and give you a better quote. I said oh perfect thank you he took off the spring and did some things and then told me that it would be $459 per spring and that I should change out the drums on both sides which were $225 apiece and with the labor again $375 parts everything out the door would be about $1700. I said OK I will have to talk to my wife about it and see what we wanna do nothing's gonna get done tonight. Are you available to come out tomorrow if you decide to use your company? He goes who I thought I was doing it tonight. I replied with that's not what I said. I said I would like a ballpark quote so I can weigh out my options which he replied with why I brought everything in. I did all the stuff under the impression I'm doing it tonight. I said no I need to talk to my wife and we had our options and if anything is going to be done, it's gonna be tomorrow. Which he tried to pressure me into making a decision tonight telling me well can you call your wife right now and said no she works healthcare and at the hospital with poor reception he was well I'm gonna leave my stuff here. I have a job down the road. Try to get a hold of your wife. I'll be back at 6 o'clock. I said OK then came inside my house to tell me that you know he thought the job was says and he was doing everything tonight in this net. I said no I'm sorry for the misconception but I didn't agree to anything being done tonight. I wanted to know how much was gonna cost me before I made a decision again try to pressure me and I said OK. Well, if my wife gets a hold of me and I am able to talk to her, I will tell you at 6 o'clock. He left and left all his stuff in my garage so I decided to look up the parts by using the VIN number the part number size everything available with the parts he recommended for me so the $450 tension springs that he wanted to charge me a piece for I found using the VIN number on the part for $175 for a pair, the drums that he wanted to replace for $250 apiece I found at Home Depot using the VIN number for 17.95 apiece. I understand it's a business and they need to make money and pay their employees so their employees can have food and a roof over their head, but I do not appreciate being taking advantage of and charged well over five times the price and then when I confronted him when he got back and told him that he could take his stuff and leave, but I do not appreciate being lied to and taken an advantage of he wanted to tell me that it wasn't him. It's the business and that's how they do things and they have to charge for labor this and then I said well you're already charging me $375 for labor that doesn't explain why you're charging 100 times the price for parts and then I showed him what I found using the VIN numbers off the parts and he tried to tell me that the Vin number on his drum was not the exact same drum ( mind you he wanted $250 per drum was not the same drum I found at homedepot using the same vin number for $17.95) I then said you were going to look me dead in the face and tell me that these are not the same thing while holding up his part with my phone with the Home Depot photo and description and price of the same exact part. Again, nothing against the technician he was only doing his job, but this company is taking advantage of people charging way more than they should and not being completely honest, just to follow up with that after confronting him with all my facts and what I found and asking why they were charging so much he again said it's not me. It's the company and I do have other parts that are cheaper. I said you never once told me that I had options you brought in the parts and told me this is what I need and what I should do and gave me the price for those never once telling me that there was cheaper options. I highly recommend not even wasting your time with this company unless you do not care about getting ripped off and wasting way more money than you need to I already called another company and they are charging me $500 for the exact same thing. This company wanted to charge me $1700 for please do your research fact, check before agreeing to hire this company.

Spring snapped last week with a loud bang. these guys answered on a sunday which saved me. tech…read moreshowed up in 3 hours with parts ready. replaced both springs since mine were from 2001. door opens better than it has in years. cost was what they quoted on phone.