Terrible customer service and no active website. Really stuck in a time warp…read more Just not pleasant to visit the place either What could improve? everything

¡CUIDADO! Sandra…read moreZepeda demuestra un comportamiento deshonesto como vendedora. * No informa sobre todas las opciones de puertas. En mi caso, afirmó que solo tenían puertas sólidas (las más caras) y nunca mencionó alternativas más económicas si estaba dispuesto a esperar. La puerta más cara que pagué costó $273.25, y nunca se me ofreció una opción más accesible. * Con las bisagras aplica la misma estrategia: solo cotiza las más costosas sin dar opción a otras. Pagué $25 por cada bisagra, y este costo no fue desglosado en la cotización. * No desglosa los precios, sino que presenta una cotización general sin especificaciones. * No entrega un recibo detallado; simplemente le indicará que lo recoja en caja sin ninguna aclaración. Al intentar resolver la situación con el gerente Adrián, quedó claro que su postura respalda este comportamiento deshonesto, ya que absolutamente ninguna resolución fue ofrecida. En lugar de brindar una solución, me insultó insinuando que no sabía quién de las dos decía la verdad, refiriéndose a la vendedora y a mí. No tuvo siquiera la consideración de ofrecerme un reembolso, aun cuando mi ÚNICO INTERÉS ERA DEVOLVER LAS BISAGRAS. Dado el comportamiento ilícito de esta empresa, me veré obligada a reportarlos por estas prácticas fraudulentas al Departamento de Regulación Comercial y Profesional de Florida (DBPR) al 1 (850) 487-1395 y a Miami-Dade Consumer Protection al +1 (786) 469-2333.

Guys were super cool. I rented a snake(twice) actually and the 1st time I was a few hours late…read morebringing it back and the owner let me go. I definitely recommend them. Prices are great. Plenty of tools to rent.

Last year I painted a mural for Art Basel. My job was a lot smaller than most of the others going…read moreon in town at the time. The owner, David went out of his way to accommodate my small job. Driving three times 1hr or 2 with traffic to deliver and help us set up then pick up. A really good guy.

I had one of the worst customer service experiences I've ever had at this store. I asked an…read moreemployee for help finding an item and was given unclear instructions. When I politely went back to ask another employee for help, he simply pointed toward an aisle and turned his back on me. When I mentioned that the service wasn't very helpful, the situation got worse and I was treated very disrespectfully and asked to leave the store. As a customer who was simply trying to find an item, this was very disappointing. I hope management takes customer service more seriously and reminds employees to treat customers with basic respect.

I'd appreciate it if they could stop being sexist. As a woman, on 2 occasions I haven't been helped…read moreproperly and it's obvious it's because I'm a woman. The first time the old man who's the main floor guy who works there during the week upon asking him to help me find a particular nut that I had with me asked "where's my husband and why can't he being dong this for me" and the second today was admit they didn't have the bolt I needed. When I asked to be shown the bolts and the door hinges (bc I needed a particular pivot for a door) which again I had one. After being directed there I easily found it. When I asked him if it was the same bolt, he said "yes" . It's disappointing that I can't go in to my local hardware store to find simple items and that Ace hardware supports this culture!

Let me just start with saying that you will never leave Shell Lumber thinking they were rude or…read moredismissive. Shell Lumber is the perfect local business. All their staff is friendly and helpful but also knowledgeable. Which unfortunately is rare in other home improvement stores. They have most everything you'll need and if they don't have it will help you find it. They have the best selection of wood around and on top of the complimentary popcorn while you shop they also have a food truck outside to make sure you dont leave hungry. It may be a dollar or two more than some other home improvement places around but you will leave much happier and that most times is worth the cost. So stop by and give Shell Lumber a try, you won't be disappointed.

Very helpful on the phone and knowledgeable. Better than any other lumber yard. Guy provided good…read morewood suggestions and reasoning for his suggestions.

WOW! I just left Chicago Brick and what a fantastic experience! Gabriel and his wife were so…read morewelcoming and helpful during my time there. Gabriel gave me a tour of the inventory and taught me about their process - all bricks are hand selected from buildings in Chicago from 1855 to 1974 when the process became too expensive to continue manufacturing. All of their bricks were exceptional and have to meet their exceptional quality standards. After seeing the product it was a no-brainer this was where my fiancé and I would be purchasing for our exterior patio & pool deck remodel! After checking out the inventory, Gabriel and I then headed to his office and he was able to provide an invoice including shipping in less than 15 minutes. (My fiancé later checked other prices online to compare and Gabriel's price was a great deal for the quality of brick we're getting.) After agreeing to the amount and sending off the invoice via email to my fiancé, Gabriel and I went to the back and he helped me pick out specific pallets for our project and to initial all of the ones I wanted. He was super helpful informing me which bricks came from the same buildings and which pallets were going to be in keeping with the overall color scheme that I wanted. To say that shopping for bricks was something that felt daunting to me was an understatement considering the size of our project and the cost, but Gabriel and his wife made the entire experience so enjoyable and memorable. And it feels wonderful to support a family-owned business! I highly recommend you check them out! Thanks Gabriel!!

Gabriel, the owner, is great. Knowledgeable , fair and an overall good guy. Buy your brick needs…read morehere.

Small hardware store but very complete with their offerings. Helps for any emergency buys, anything…read morefor the house

Knowledgeable and helpful. This is the best hardware store in the area. Been going here since it…read moreopened, never rude always cheerful.

Do NOT believe those glorious reviews. They're written by owners families. This place should be put…read moreout of business.they don't deserve your business, they're dishonest, arrogant, rude, offensive 2 brothers, owners. I will call BBB with a complaint. To top it off I Was humiliated and insulted by one of the brothers who came yelling at me "there's no business for you here" Accusing me I hung up on them on the call. I had 2nd line and told receptionist I will call back. She didn't speak good English. I was asking simple questions but one of the brothers couldn't answer. Selling vanities He didn't know what Golla is & got into bad defensive attitude. These 2 brothers Johnathan & not sure other brothers name are very unprofessional! STAY AWAY

I bought some tiles from thus company and they took their time showing us different materials and…read moreprice til we got what we wanted at a fair discount, I just had it installed today and they look fantastic.

Fantastic customer service... had my tile within 3 days with the best price on the net.. Check this…read morewonderful established out!

Bad service Kool renovations he don't build my bathroom he says that all time he will come and buildread more

Great place and staff. Unfortunately, the property was sold and rent raised so the team decided to…read moreretire a year or two early. Have a happy retirement!

I have been going there for over 25 years. I have always had very positive experience with them,…read morefeels like a family. 99.9 of the time they have anything I need,. They greet me with respect even with my hearing loss (deaf) they make an effort to communicate with me. Every staff knows my name, they always helping everyone.You will always get help you even little tiny things they usually have it. I called it helpful place. Always happy to see people. From my experience he knows many repeat customers and always get the help even well known plumbers come to get many different kinds of pipes. Think about it if you go to a very large hardware will take you over 30 minutes to find something, in that location maybe less than 10 minutes PLUS additional help. I love going there almost like a family. Very good people.