My transaction with Shell Lumber & Hardware was easy and worked out great. I did not purchase any lumber. I ordered some items for installation of my wood-burning stove that apparently were shipped via Fedex. My largest item was a Selkirk DSP6MA masonry adapter that was actually shipped separately from the other items. Shipping was very fast where both packages arrived the same day. I am aware of negative reviews that I estimate are likely unjustified. I also suspect that any negative reviews by others involving claims of damaged items were likely not due to mishandling on the part of Shell. I am very willing to order from Shell again. And, if I had a concern about mishandling of my items that might occur then I would contact and request Shell increase my shipping cost by going with a different carrier solely for my order. As it turns out, I see no reason to have such concern at this time. read more

Let me just start with saying that you will never leave Shell Lumber thinking they were rude or dismissive. Shell Lumber is the perfect local business. All their staff is friendly and helpful but also knowledgeable. Which unfortunately is rare in other home improvement stores. They have most everything you'll need and if they don't have it will help you find it. They have the best selection of wood around and on top of the complimentary popcorn while you shop they also have a food truck outside to make sure you dont leave hungry. It may be a dollar or two more than some other home improvement places around but you will leave much happier and that most times is worth the cost. So stop by and give Shell Lumber a try, you won't be disappointed. read more

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Very helpful on the phone and knowledgeable. Better than any other lumber yard. Guy provided good wood suggestions and reasoning for his suggestions. read more

Pre-historic lumber cutting service. Despite a premium selection of various woods and plywoods, the inhouse wood cutting service is totally pre-historic. In a world oc CNC machines, Shell Lumber elect to cut the wood on a 30+ year old table saw (inaccurate), with a saw blade which needed replacement years ago. As a result, my cuts in the premium plywood had horrendous splintering on the underside. Shame on you Shell Lumber. read more

This is my go to place and hope it sticks around for a long time. Incredibly helpful staff that get you to the right product. They also have sought after items that you cannot find in Home Depot. From stainless steel screws to the right lumber for the job, you can find it here. read more

Visited Shells today and was helped by Maria. She was so helpful and friendly. She followed up with pictures of the plant pots I was interested in and I am extremely happy with the pots I bought. She arranged for their delivery and they look fantastic read more

Shell Lumber & Hardware - Ceramic pots - Building Supplies Near Me - Miami, Florida

Today Jose, the Manager, and then Jeanette and Shafonda went out of there to help me and made sure they succeeded. There is no need to go anywhere else with this one-of a-kind customer service in Miami. read more

I purchased mulch today and asked for their 10% military discount which she applied to my receipt. When I picked up the mulch, there was no discount from the marked price. I went back to ask and she said not everything is included. I asked what was included with the military discount, she responded that she and they do not know. This is what I call smoke and mirrors. Home Depot give 10% on all purchases. read more

It was my first time here and I was impressed with the number of different types of wood here. Overall the service here was great and the prices are high but not compare with anyone else just saying. They have a parking lot but it's not that big so you should take that into consideration. They also have a food truck which I saved on my list because I'm definitely having one of their hot dogs soon! read more

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Shafonda was very helpful in finding what I needed efficiently!! Got a sander and grit as well as free popcorn

Randy B. 0 21 4/18/2024 Boy I wished I'd looked at reviews before dealing with these sorry ass people. I ordered several items and when I received the order I was shorted one $12.27 item. I sent a detailed email to the support people at Shell Lumber and Hardware complete with a copy of the order and highlighted the item I was shorted. But I did not have the correct email which was my fault. I accept that. So I called and talked to a man with an immediate poor attitude. Seems he thinks I was trying to get something for nothing. Really! A $12 item? I resent the email while talking to their customer representative and he said he's in contact his shipping department. I then minutes later get and email saying his shipping department says "the order was shipped complete! JESUS! I ask if a camera had recorded the package being loaded? How would they know for sure if it was left out? I said if I was trying to get something for nothing I'd try for more then a $12 timer. So I said keep the F-ing timer and I'll go elsewhere. More insults from customer service. He then says reassemble the order and take a picture. So if I was trying to pull one over don't you think I'd simply leave an item out of the picture? This company complete with smart ass customer service rep is in Florida. I'm on the other side of the country in Washington State. Kinda wished I'd lived in Florida so I could pay a personal visit. Know what I mean? DONE! Buyer beware! read more

My fiancé LOVES this place, their wood selection is like no other. Their employees are very nice and are always available to help us find what we need (especially since it is a little like a maze at times!). They cut the wood there and made an exception for us, when our wood wouldn't fit in our car and they were technically "closed" (we bought the wood a few min before closing). They reopened the cutting shop after they had already closed it down and cleaned up, which we were so grateful for! We've been here a few times already and I'm sure we will be back soon for another one of my fiancé's projects! read more

Geez, for $100 a sheet you'd think they might do a better of finding a supplier that didn't sell them delaminated wood. Disappointed is an understatement. Do better or lose business. read more

Shell Lumber & Hardware - Delaminated - Building Supplies Near Me - Miami, Florida

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I had a very simple question of if they had a certain part. It was either a quick yes or no answer. All the employees said I had to ask this one guy but when I went to ask him, he completely ignored me. I asked other employees if anyone else could help me, but they said only this one guy, and he refused to help. It seems like he was doing it on purpose. I don't know what this guy's deal was, but it will be the last time I ever go to shell Lumper. I have never seen a place that will treat their customers like this. For shame. read more

We spent thousands of dollars on interior doors and overhang material. They messed up one door and neglected to expedite the process of getting us the right one. They dropped the ball at every turn and their representative Sergio Bonilla and his manager Izzy Perdomo never apologized and were very slow in replying to our emails. This caused us additional expenses because we had to pay extra in bringing an installer and painter back for one door In addition we asked for a refund or credit on material that was completely not used and they refused to because it was over 30 days. They have no regard for their customers and it seems like their attitude is that we should be glad they are doing business with us We are still waiting on our door 5 weeks and counting We will never do business with them or recommend them read more

I came and spoken with a young lady Jeanette. I am a single mother and just had bought my house and had some projects that I was clueless about painting. She was very inviting, and her smile lights up a room. One thing I noticed is that she acknowledged every single person that passed us with a smile. She helped me with what all the products I needed and also what rollers I needed. Even though I was overwhelmed, she assured me that I got it and told me I was an awesome mommy. Her Customer Service is Epic. You have a customer for life. read more

Gerardo at the paint department was super helpful! Shafonda also helped and was very attentive too! It's always great shopping at Shell Lumber! read more

This hardware store has been in Miami for many years and is family owned and operated. Really nice place to visit, very well-stocked, and very helpful associates. We were just visiting family during the weekend and stopped by and ended up getting a couple of items that we needed back home in Orlando (that were not available at Lowes or Home Depot). It is certainly worth a visit and has a lot of cool items. The reason for the visit was to get AC filters that were of unusual dimensions. The team at Shell Lumber will actually custom make your filters. read more

The prices are great, but it's the service that makes them stand above the rest. Everyone that works there treats you like a VIP client. I highly recommend you give this business a try if you haven't already. read more

As a CEO contractor, I have high standards for the lumber and hardware products I use. That's why I was very impressed by Rodney Breto from Shell Lumber & Hardware. He is a sales professional who has a deep understanding of his industry. He took the time to understand my requirements and offered me the best options for my projects. He was also very respectful and courteous throughout the whole process. He delivered excellent results and exceeded my expectations. I will surely come back to him for my future needs. Rodney is a superb guide who I strongly recommend to anyone who needs lumber and hardware. read more

I ordered 4 masks online for in-person pick-up, two of them were $5/mask and two were $7/mask. While it is a bit on the pricier end for masks, they are more sturdy than the blue ones we have been using, and they are angled so that there's more room for the nose and mouth, so it seemed worth it. I ordered the masks online and used amazon pay to pay for the masks. The site was very clear to not go pick up the masks without a confirmation email or call that the order was ready, so I didn't. I didn't hear back for about 5 days, which I thought was odd given that they said orders are typically ready the next day. I kept checking my amazon account but the status update was blank. On day 5 I gave them a call and spoke to John who was so nice and helpful. He told me they had emailed me but it went to the email associated with my amazon account, which is not one I use regularly. Anyway, I went to go pick up that same day. They have a specific area for online pickups and it was very easy and simple to get my order. I haven't used the masks yet but my mom did and she likes them more than the others we've used. This was a smooth process and I would recommend, just know that if you use amazon pay the notification will go to your amazon email, and the status doesn't get updated until after you pick up your items. read more

Shell Lumber & Hardware - Building Supplies Near Me - Miami, Florida

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This company's sales department is terrible. They will keep you on the phone for hours waiting for them on hold, not return your phone messages, or return emails. Basically they fail to deliver on their basic commitments. They delayed my Renovation and I have learned my lesson. If you can't walk away with your items, buyer beware!!!!! Will never return.. read more

I'm building this custom outdoor table that I was inspired by on Pinterest and knew this would be the destination to get my supplies at. It's much more industrial than Home Depot is but the prices are better and so is the inventory. Plenty of contractors come here for items needed at their job sites. It's close to US1 & 27th Avenue which we all know to be a traffic-ridden area so avoiding rush hour time is probably in your best interest. I like their assortment of wood because it's higher quality than I find elsewhere and the prices can't be beat. Parking can be a nightmare but it depends on the time of day you're visiting. It's most convenient when you come with a specific mindset of what task you're tackling because it's easy to get overwhelmed with the variety and possibilities here. read more

Excellent Service . Once you walk in you are welcome and staff at the door are ready to help you and guided you to what ever you need. I recommend this store , the Best Hardware and More. read more

Nicest people and it feels great to shop real items to touch instead of tap. Looks like a safe house, coolest employees and is my supplier for all my business needs read more

Usually I drive past Home Depot to go to Shell. Today I was feeling lazy. I needed a quick key copied. After waiting a long time Futzing around doing something - the HD guy said "I'm sorry we don't do that kind of key" (what?). It was a simple small elevator key. I went to Shell - no problem, in and out in 15 minutes. This is just one example of how Shell delivers... all the time. read more

Most mornings us guys wake up with two things A tremendous desire to pee, and a huge wood that we most likely have gotten from Shell Lumber The wood they have here is so enormous that some get a stiff neck and sore jaw just from looking at it or maybe doing more, it's ok, you won't get in trouble Shell Lumber has all kinds of wood, soft wood, hard wood, wood that goes to the left, wood that goes to the right, big and small You can find it all They also have a huge selection of tools to make all the ladies happy You need a good drilling? I'm sure you could find it here Wanna get hammered? no problem All your needs can be satisfied here at Shell Lumber read more

Occasionally, I have some project needs in the area that require immediate attention. Shell lumber has definitely become my go to place. It is a one stop shop of sorts, I can come here and have copies of my keys made, pick up some crown molding and get some accessories or hardware for the doors, all in one trip. It definitely beats the other large chain in the area. Granted it is not a behemoth of a building, and parking may sometimes be a bit tight - but it always feels good to support local, especially when they are competitive in price and service. read more

It's the little hardware store that could! And while it looks little on the outside, it's pretty massive inside! If you're looking for something that got "wood" in the name, then they've got it - except for woodpecker. But a woodpecker would still be jealous! PROS: + Independently owned + Well-stocked with everything you possibly could need - a hardware store to the core + Competitive pricing + Great selection + A lot of employees - better customer service. I think there was 2:1 employee-to-customer ratio! + Better shopping experience overall than any of the other hardware stores nearby CONS: - Needs better advertising? Visibility? It's still pretty much unknown to many. read more

Take it from a customer who's been coming here for over 30 years - Shell is the best place for lumber and all your home construction needs! Their selection is amazing, and includes a large variety of specialty hardwoods. We've purchased wood for decks, sheds, roofing, indoor cabinets, door hardware, pvc plumbing, copper, closet doors, teak for boats, doors, and quite a few tools here over the years. Usually their customer service is amazing, but if their really busy you may have to pop into the office. On our last visit we were initially had a hard time getting help, which wasn't normal for shell... so we sought out help by John R. who set us up with dedicated assistance from David for a shed roof repair project. Although we do most of our own wood working they have an incredible mill shop which we used a few years ago to precut some plywood. FYI- they have odds and ends from the mill shop for sale such as 4x4 plywood. They also can deliver your project order right to the job site... we were lucky to be able to get ours same-day. I know from past experience that they're great with special orders like bamboo plywood and more. A newer addition to their site is a food truck that serves burgers and hot dogs for a quick bite! read more

Shell Lumber & Hardware - Everything we needed! - Building Supplies Near Me - Miami, Florida

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The Best Lumber store ever! I buy all my lumber for my projects here. Excellent customer service. Everyone goes out of their way to help. You will not be disappointed. read more

I had a horrible experience in this place. Initially called and spoke with Kureem who advised me that they had over 300 pieces in stock. I then proceeded to ask if they price matched Florida lumber. They transferred me to sales and a lady was very nice to say that yes they did as long as I brought an invoice from Florida lumber. I then called Florida lumber and got an invoice from them so that I could show them for them to price match. When I arrived to the place After driving over an hour, they only had about 70 pieces. On top of this, when I ask about the price match, Kareem told me that they only price match local Home Depot's, not Florida lumber. I requested a manager and I got Lucas, who seemed very understanding yet he did do one thing to help me. He offer delivery, but I have driven over an hour with a rent a truck and delivery was not an option for me. They definitely need to retrain the personnel to not be providing false information over the phone and also managers need to be a little bit more understanding and show initiative as to how to resolve the problem for future references. I do not recommend this place to anybody. I should have stuck to Florida lumber, Which I do recommend to everybody. read more

Don't buy material the sales department suggests (don't trust the sales person) unless you know exactly how it is installed and what voids the products warranty because they are amazingly helpful before you swipe your credit card- after they get your money it's game over! Too bad for you, "you should know before buying" and "it's your word against the sales guy" - totally mis-informed which turned into a very unpleasant experience with incurred expenses read more

Sad day in coconut grove. I've been a loyal customer of Shell lumber since I moved to the grove in 2001. Never even blinked an eye when Home Depot moves into town. I stayed loyal to Shell lumber. I always support the small mom and pop places. I have spent thousands and thousands or my hard earned dollars there. Even when I moved to west Miami 5 years ago I take the extra time to drive to Shell lumber for everything, even if I needed 1 screw, I went all the way to Shell lumber to support them. Well the tables have turned today. I repaired my shed roof and bought 1/2 inch plywood. I had 2 sheets that I could not use so I went to return them to Shell lumber. They had a computer printed sign that said no returns on hurricane supplies. I explained this was not hurricane supplies and since I bought it a week ago way before this tropical storm even became a hurricane, they refused to accept the return. I explained to Roger what it was for but it fell on deaf ears. He was compassionate but refused the return. I explained my loyalty to his organization but I was still refused. I asked why and he pointed to the sign which really did not explain why, buy oh well. I have no use and no room for 2 full sheets of plywood so I just left them there and walked away. Not only did I walk away today, but I am walking away forever. Shell Lumber lost a 17 year long loyal customer over $33.18($16.59 a sheet). Adios Shell lumber. Shell Lumber is now dead to me. Sad sad day in Coconut Grove. read more

Web site is rigged so you can't cancel your order after shipping rates are shown and then there is no refund on shipping if returned. Shell Lumber sent an order I didn't want charged more for shipping than items cost. THIEVES read more

The best! High quality products and excellent prices. I do a lot of remodeling and always purchase all my doors, locks, wood materials there... much better than Home depot and prices are way lower, service is personalized and they do cut door and do frames on special orders. read more

We cannot say enough amazing things about William Leyva! He was extremely helpful and made an otherwise overwhelming experience seamless. He's patience was appreciated and he was super knowledgeable and extremely helpful. He went above and beyond to help us with our wood concerns. We highly recommend him to everyone and we will be back for all future projects! Thank you William. read more

I don't think i have ever dealt with someone as professional and on point as William, he was amazing.

The Disneyland of wood lovers!!! Anything for wood projects... doors, solid wood pieces, any style, size and color... the will cut it for you (1st piece at no charge). Definitely would be back since it inspire to do many DIY read more

Shell Lumber & Hardware - Building Supplies Near Me - Miami, Florida

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Old style "could care less" about customer service! Refunds/Exchanges/Damaged Items for return one big hassle! NASTY MANAGEMENT and untrained unqualified employees! Fool me once shame on you fool me twice shame on me! (not gonna happen) read more