It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Eddie and Alex diagnosed our pool heater issue with ease and found issues other techs had missed…read more They offered a replacement quote quickly and came the next week to install our new pool heater. It works great! We will use them for all our pool needs going forward.

Eddie is a Godsend! What a guy! He replaced the motor and drive on a 6 year old (!!!!) Pentair…read moresystem, quicker than Leslie's could even book an appointment. When it failed again just 1 month out of warranty, we mistakenly called Leslie's again. The quote was substantial! When I remembered it was Lightning Pool that replaced it, I called Eddie again. He came out, took the whole pump and came back 2 days later and reinstalled it, only charging me for the part, no labor. THAT is a good guy, for one, and a smart businessman, second. I will scream from the rooftops how awesome he is. I will write this review happily at 10pm so I don't forget. I will tell every friend I have who has a pool to use this guy. You, right now reading this, already know you're going to call him too! Thank you Eddie! You are a solid man and I really appreciate that!

As it is gearing up for hot weather and the pool needs to be in its best condition for friends and…read morefamily, there is no one else I would rather have maintain my pool than Blue Pacific. The whole team is knowledgeable, hard working and the best part on time to take care of your pool. I went from one pool service to Blue Pacific, and I can honestly say that the pool has never looked better. There is no more residue of algae, or tiles that are dirty due to sub par cleaning from previous company. Lily is also the best, she comes to work with a smile and always greets me every Monday with a sense of joy. These guys are the best around!

I asked Danny to begin servicing my pool after I read all the reviews on yelp and he has been…read moreamazing in making my pool look so great. It has never looked so good. I recommend blue pacific service to anyone looking for pool service. I only wish I had found his company a lot earlier. 5 stars for service and communication.

Eddie and his guys have quite literally saved our pool! I called him frantically on the morning of…read moreMother's Day, as our pool heater was not working and we were about to have several guests over to swim. He answered my call and proceeded to try and troubleshoot for about an hour (without even working for us). Such a kind gesture. Following this, Eddie came by to check out our pool and see if he could figure out what was wrong. Turns out our current Pool Guy was treating our pool as chlorine and it had a saltwater system (something I regularly questioned our normal Pool Guy but was routinely dismissed) Eddie and his guys came by a couple of times and completely reset our system. Saving us from having to buy a brand new pool heaters, which we had just bought two years ago. Our pool is now functioning perfectly and looks amazing, and is actually saltwater again. I could not recommend these guys enough! They take pictures and send you updates so you have a photo log of their work. They really are SO worth the call if you are in need to pool service

I've worked with a lot of pool companies, and Eddie and team are the real deal. It's been a…read morepleasure. He's been so responsive, helpful, and really accommodating. I love the service.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

great sales experience and decided to buy a Optima and Tylo because the sales was solid and price…read morewas great!

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard…read moresell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!!

So far so good. We have been using them for a few months and they have been great. Very responsive…read moreand friendly. What i want most from a pool company - more than anything else -- is for me to never have to think about them or my pool -- just have it clean and working. And that has been the case so far. So i am very happy. They couldn't be nicer.

Erroneously charging for chemicals & services not used or performed. I visibly watched them service…read moreour pool & they didn't do 5/6 items billed for. Used my chemicals and then charged for theirs. Billed for a weekly service and didn't show up for 4 weeks straight and promise after promise. So disappointing my pool turned lime green and had to let them go. Upset they continued to bill me for chemicals and services never performed. Please do better!

I wouldn't recommend these guys to clean my toilet. We contracted out with Angel to clean our pool…read more After a rocky start of some so-so cleanings, things we're looking up. We scheduled a filter clean and got the invoice. We texted to see if they had received the payment or if we needed to put a stop payment in the check. We got a text back that said "Hey loco, the maricon wants to know if we got his check." Needless to say, we will be looking for a new pool person. If you need a pool cleaning service, look some place else.

My pool heater wiring needed repair on the holiday weekend, Carlos sent his tech over on Sunday…read moremorning to get the job done. Super fast response, amazing customer service. Thank you!

Excellent service. Carlos was quick to respond and I got an appointment right away. He fixed the…read moreproblem immediately and even got the diagnoses right before opening the panels. The price was great. I will call him again if needed and highly recommend.

Mom came here in the 90s and it's still up and running, that should say enough! I got my bed as a…read morekid here and now I'm getting it for my kids

Great customer service 10/10 provided by Eddie, he went above and beyond for me and provided fast…read moredelivery. I loved everything they had in store furniture is great quality and in very good conditions.