We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Eddie is a Godsend! What a guy! He replaced the motor and drive on a 6 year old (!!!!) Pentair…read moresystem, quicker than Leslie's could even book an appointment. When it failed again just 1 month out of warranty, we mistakenly called Leslie's again. The quote was substantial! When I remembered it was Lightning Pool that replaced it, I called Eddie again. He came out, took the whole pump and came back 2 days later and reinstalled it, only charging me for the part, no labor. THAT is a good guy, for one, and a smart businessman, second. I will scream from the rooftops how awesome he is. I will write this review happily at 10pm so I don't forget. I will tell every friend I have who has a pool to use this guy. You, right now reading this, already know you're going to call him too! Thank you Eddie! You are a solid man and I really appreciate that!

We pretty much maintain our pool ourselves. In cleaning out our filter, for the first time, we…read moremade a rookie mistake and broke a part of our filter unit. We first researched the part and called Leslie Pools to get a quote, then we called Lightning Pool. The owner Eddie was quick to respond, gave us a written quote (which was very fair based upon our research) and sent over Alex within a day or two - who was both friendly and professional, and installed the part, tested it, showed me everything that he did, and hauled away a sizeable part. An excellent experience from start to finish, and I would not hesitate to call them again or recommend them who needs professional help with their pool equipment.

Shout out to Danny! My old pool guy, in Whittier. I lost…read morehope with unreliable pool services in my local area, so I called my old pool guy, Danny, and right away, he hooked me up with one of his top Pool employees, Jesus. This guy came in to troubleshoot and to repair my water flow issue in no time. If I could give more stars to this company and employees I would. Unbelievable customer service!

As it is gearing up for hot weather and the pool needs to be in its best condition for friends and…read morefamily, there is no one else I would rather have maintain my pool than Blue Pacific. The whole team is knowledgeable, hard working and the best part on time to take care of your pool. I went from one pool service to Blue Pacific, and I can honestly say that the pool has never looked better. There is no more residue of algae, or tiles that are dirty due to sub par cleaning from previous company. Lily is also the best, she comes to work with a smile and always greets me every Monday with a sense of joy. These guys are the best around!

I had an emergency request on Saturday morning, a bunch of kids were coming over for a party but…read morethe pool heater didn't work! My regular pool technician of course was MIA, so I called Horizon and the owner, Eddie, graciously came out to fix it. Saved my day! Thank you so much!!!

I've worked with a lot of pool companies, and Eddie and team are the real deal. It's been a…read morepleasure. He's been so responsive, helpful, and really accommodating. I love the service.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

great sales experience and decided to buy a Optima and Tylo because the sales was solid and price…read morewas great!

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard…read moresell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!!

So far so good. We have been using them for a few months and they have been great. Very responsive…read moreand friendly. What i want most from a pool company - more than anything else -- is for me to never have to think about them or my pool -- just have it clean and working. And that has been the case so far. So i am very happy. They couldn't be nicer.

Leo has taken excellent care of our pool for ten years. He is extremely conscientious and…read morehardworking, and also very knowledgeable. Any repairs he's had to make were well done and fairly priced. He has even adjusted his busy schedule to clean the pool before company arrived. Highly recommended!

I wouldn't recommend these guys to clean my toilet. We contracted out with Angel to clean our pool…read more After a rocky start of some so-so cleanings, things we're looking up. We scheduled a filter clean and got the invoice. We texted to see if they had received the payment or if we needed to put a stop payment in the check. We got a text back that said "Hey loco, the maricon wants to know if we got his check." Needless to say, we will be looking for a new pool person. If you need a pool cleaning service, look some place else.

My pool heater wiring needed repair on the holiday weekend, Carlos sent his tech over on Sunday…read moremorning to get the job done. Super fast response, amazing customer service. Thank you!

Excellent service. Carlos was quick to respond and I got an appointment right away. He fixed the…read moreproblem immediately and even got the diagnoses right before opening the panels. The price was great. I will call him again if needed and highly recommend.

Jorge exceeded our expectations with our den remodel! He handled everything from demolition to…read moreframing to electrical with skill, professionalism and unexpected issues were no problem for him. We were so impressed that we've already hired him to tackle our bathroom renovation - highly recommend!

Gave my living room and kitchen a serious upgrade! Crazy attention to detail, and a team that's not…read morejust skilled but actually gives a damn!