When you look at the negative reviews they are hardly trustworthy. All complaining about refunds,…read moreso you know when people make mistakes and wants refunds it's always the owners fault. Joe was nothing but great this weekend, him and his wife are fantastic people and very professional. Prices are reasonable and line up with every boat rental place I have ever researched. Great experience will be back all summer until we get our own boat.

Potential customers beware! Utah Paddle Board Rentals should not be classified as a business. Their…read morepractices are unethical and criminal. My wife and I rented a jet ski and paddle board from Utah Paddle Board Rentals on July 16th. Joe, the owner, helped us. Very friendly guy at first. We rented a three person jet ski with the aim of having three people on it for the duration of the rental period. Joe assured us it could easily handle three people. As it turned out, the jet ski was far too unstable for three. So we tried it with two people. It was a perfect ride. No issue with it whatsoever. The thing is we didn't want to make one person sit on shore while the other people rode it. I contacted Joe immediately and spoke with him and he agreed that if we returned the jet ski right away he'd give us a partial refund. He also told us he'd get us a few more paddle boards to use for the day for our trouble (which was a promise they failed to fulfill). So we met up with Joe's employees, Ryan and Trevor and handed the jet ski off to them at the Deer Creek dock. We asked them if we needed to put it back on the trailer but they said they would probably take it out on the reservoir for the rest of the day. On our way home we contacted Joe again to finalize the refund he would give us for the jet ski. He told us he would give us $100 back on the $175 jet ski rental plus the total $250 damage deposit. When we said we actually paid $200 for the rental not $175 he suddenly lost his temper and said he didn't have to give us anything back. He said he was done listening and didn't have to do anything for us. We attempted to explain we weren't trying to get more money from him but that we did pay more for the jet ski rental than $175. He kept cutting us off and suddenly put us on hold. When he came back on the line he had realized his mistake. At that point he agreed to give us $125 back on the $200 paid for renting the jet ski and the full $250 back for the damage deposit, a total refund of $375. He told us it would take 2-3 business days for the refund to go through. A few days later we checked our account. There was no sign of a refund. Finally six days later when there was still no sign of a refund and no word or explanation from Joe, we contacted him via text asking if the refund had been made. He left a voicemail saying the refund had not been made because there was damage done to the jet ski. He said the intake had rock damage and that's why we were having issues using it. (However, the day we rented we told him there weren't any mechanical issues with the jet ski, it was simply a stability issue. We told him it worked great with just two people riding). I returned his call to tell him we were never near rocks and the jet ski worked perfectly in our care. Joe again lost his temper and promptly hung up on me. Joe's wife called me within an hour saying "Joe isn't very level-headed in these kind of situations." I told her as I had Joe, we were never around any rocks and the jet ski never had any mechanical issues, but that Ryan the employee said he and Trevor were planning on using it for the day after we passed it off to them. I asked if they had been questioned about it. She responded that the employees weren't available for questioning as they no longer worked there and that it wouldn't even matter if they did because we were the last renters on record. (Although there was no record as Joe never had us sign any release form or rental agreement). Even though we did not damage the machine in the small amount of time we used it, they were still charging us as if we did. She ended by saying we are keeping all your money and that's that, and promptly hung up. As it stands we are working with our credit card company to dispute only the charges Joe had agreed to refund us even though we paid much more. We are attempting to still be fair even though there is no indication of that being reciprocated. We are left stunned having dealt with a "business" that would extort their customers like this. And we are not the first to have this kind of experience with Utah Paddle Board Rentals. Other reviews indicate similar treatment. Our goal is to make other potential customers aware of the the inherit risk of doing business with Utah Paddle Board Rentals.

We decided last minute to take a trip to the lake & contacted SUP Utah Rentals about renting paddle…read moreboards. They were SO great to work with. The boards came in super convenient carriers & were in excellent condition. They were easy to assemble & use as well. We highly recommend SUP Utah Rentals - we will use them again for sure!!

We'll definitely use them again and recommend to anyone!!! We held a women's retreat in the Heber…read moreValley Area this past week and one of the activities we did was stand up paddle boarding. When we saw SUP UTAH on instagram and their fun pics of their party board, we knew we wanted to try it out for our retreat! We reached out to them and they were so easy to work with, text with, make the reservation and get what we needed and helped us out when we realized we needed less boards than we'd initially reserved. Very accommodating! And we liked that we could transport them in our suv because they were inflatable! 4 stars only because the boards were harder for us to blow up with the pumps- we didn't know to twist the nozzle inside the SUPs so that the air didn't come back out! Some guy sitting close by at the lake saw us struggling to pump them up and came over to tell us what he knew about twisting the nozzles inside the board and then it went better and we actually could inflate them and go! Haha! We are obviously very inexperienced and our ONLY constructive suggestion for this nice company is to maybe put could some instructions inside the bags for people like us because we weren't going to figure that out on our own! Lol. But once we got out on the water we had the best time! You wouldn't be able to tell the boards are inflatable- very sturdy and stable!! We will definitely use them again for our future retreats and will for sure recommend to our friends! Thank you SUP Utah!

We were vacationing in Park City, and wanted to go snowmobiling, we found this place and rented 2 (…read moretwo seater snowmobiles) my each drove one with our little kids in the back. This was the absolute BEST experience we've ever had while on vacation. We had a private tour with Tag as our guide, we had a blast with him! Highly recommend this place! They have goggles, boots, and jackets to rent, they also sell gloves and other necessities

trails have been thin, but rec'd new snow the night before which was great. Trails are beautiful…read moreAnd are 5 stars. Our 3 hr unguided trip had to be changed to a 2 hr guided trip only when I called two days prior to check on the trail conditions. We otherwise would have shown up the morning of with that surprise. So you can imagine the pricing had to change too, which required a lot of discussions. They do not allow refunds (even when they can't deliver what you signed up and paid for)- only allow reschedules which doesn't work well if you are visiting. The trail was great, however, we were only on the snowmobiles for 1:30 hours, or two hours.

We rented paddle boards from Dave. He was so kind and was easy to get a hold of! It was such an…read moreeasy and convenient way for us to enjoy some recreation at the lake. Reasonable price too! Definitely recommend Oakley Rentals to others.

From the owner: Our family loves the outdoors and we couldn't think of a better way to get outside more than to…read moreshare our passion with others. So we started Oakley Rentals. From camping to lake play, we've got you covered with Rv rental, travel trailer, paddle boards and kayaks! Check out our website today.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.

We booked the private snowmobile tour for 4 people. It was awesome. The land they use in the…read morenational park is really neat; the views are amazing. The equipment is all well maintained and fantastic. Our guide Chad was super cool; he showed us the basics and turned us loose. It was more fun than I imagined. Jhannel was super helpful and responsive throughout the entire booking process and getting us outfitted with gear.

Great outfit Great people Great machines Awesome service. They found snow this winter n Utah when…read moreno one else could! Hell Yeah you guys rocked it thank you

Tyler and Jared are top notch. My son and I purchased as used boat from out of state. BoardCo great…read moreto work with. Honest. Great communication. Did us up right.

Boardco not only has knowledgable employees to help you with any boat repairs, but the best choices…read morefor your boating needs. Thanks to Panda and Isaac for handling our issues with promptness today, May 31 2025