Accessibility to get to the Philadelphia location was great. The driver was VERY rude and yells at…read morethe customers and workers. NO RESPECT! The overall convenience to get to New York after having a cancelled flight was very helpful.

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

The BM3 stops directly across the street from my apartment. The drivers are fine, but some of the…read morepassengers leave a lot to be desired. What I mean by that is that they have a sense of entitlement where they think they can take up 2 seats and not let their fellow passengers sit down next to them. Definitely better than the subway though. I often times will take the BM4 or BM1 even though it's not that convenient and drops me off quite a distance from my apartment. The trade-off is my fellow passengers are much more considerate, and overall it's a much more pleasant ride.

This bus changed my commute forever. Quiet, comfy seats, USB charger in every seat, 20 minutes from…read moreKensington, Brooklyn to downtown Manhattan. At $6, I don't take it every day, but the extra $3.25 is worth it when I need a break from my usual crowded subway commute. Just to know I have it as an option, even if I don't choose it, gives me a sense of control in a system that usually overwhelms. Downside besides the price is that the bus comes inconsistently, so there sometimes a wait for the downtown or the Midtown, depending on which one you want. In the hot weather, there's not always enough space in the shade to wait outside of the sun.

Coming home from an exhausting work out, I stopped at Trader Joe's. Of course, I got so many…read moregroceries that my already depleted body was screaming at me that it would rather die than carry them the three blocks to the bus stop. But once on the bus, I'd be okay, right? Well, if the bus ever came.... forty-five minutes later I asked a driver of the B63 if the B65 was even operating. He assured me it was, so I continued to stand with the other grumpy bus-less people. I told my new friend (after nearly an hour, you WILL make friends), that the bus was coming. His response: " Yah. Every other Mother's Day." I cracked up then did a mini happy dance when the bus pulled up, 52 minutes after I arrived at the stop. I pondered my relationship with the B65 the whole ride home.... yes, it nearly stood me up on a street corner today. But nine out of ten times, it's running great. Not only that, it conveniently goes from the front of my apartment, past several train options (2,3, N,Q,R,F,G, B, D....) on it's happy pathway to Smith Street and and Downtown Brooklyn. Love it or leave it, and be glad it isn't the short bus.

I love you B65, but then again I almost always prefer taking the bus in NYC. Peter Pan or Boltbus,…read moreetc.. to leave the city? No so much, I'd rather crawl. But within NYC, the bus is how I travel. I like to stay above ground. Nothing better than to say to an out-of-town friend, "let's just hop on this here bus", to take them somewhere. A much better way to see the city than taking the subway. When I first moved to Crown Heights, I was psyched to be near the A. But the A is actually 6 annoying, litter-strewn blocks away and the A at 830 in the morning is NOT delightful. So I set off the find alternate ways to get places, which having moved from from the Clinton Hill/Bed-Stuy Border (como se dice "train-free" en espagnol), is now a specialty of mine. I discover that walking up Nostrand several blocks brings me to a 3 train, which is convenient, but I find myself feeling scowly for having to go further away from my house first in order to get closer to the city. THEN in an unprecedented turn of events, I was hanging out at the famed Starlite Lounge on Bergen when a bus whooshed by. And it was going...towards downtown! I had found my new love. I'm sorry B38 Limited, you've been replaced (still a sexy second though, dohn worry). Now, the B65, like any NYC MTA bus does have its drawbacks, the most prominent being (as the esteemed Mo P mentioned) sometimes....it just doesn't come. I don't know why. Maybe when the driver calls out sick, they just don't replace him? Maybe there is a traffic jam? I know not. But still, I wait. I refuse to give in. I am a bus loyalist (my girlfriend wants to kill me sometimes though. "But the train's right THERE." She just doesn't understand). My morning commute now consists of me walking one stop to the B65, waiting five minutes while staring at the Starlite looking for signs of life or wondering what building Mo P lives in, reading my book on a comfortably full bus ride, then hopping on the 2/3 at Bergen to get me to Court and Montague. Average trip door-to-door: 25 minutes.

Around 8pm, the bus wasn't running at all. I waited over half hr, still the bus didn't show up…read more so, I just quit waiting - there was a lot of ppl waiting at the stop and it seemed to me very frustrated. No verbally abuses but all the passengers were very frustrated...... It happened around 3pm as well. I spoke to the driver (3pm) he told me it's been traffic. However, around 8pm wasn't traffic at all. The street was smoothly and nothing is really happening. I'd suggest you to take the bus only if you have plenty of time, otherwise I'd highly recommend you to take the subway. But morning around 9am - 1pm bus is running on time. 9am 9:30 10am 10:30 11am 11:30 12pm (try to wait extra 15-20min) Afternoon to evening, many times bus is running every hr. Depends on the day. So this bus is for someone tourist or has lots of time. Gorgeous views from Williamsburg bridge.

This the worst FUCKING BUS in the WORLD. IT TELLS YOU ITS COMING AT CERTAIN TIME AND IT COMES after…read more1 hour an a half. They need to have two buses and the waits shouldn't be 1 an a 1/2 wait!!!!!!!! If i could give it a 0 i give it a lot of zeros.

Excellent experience with American Charterlines. We booked the trip with Jesse Monti, who went…read moreabove and beyond to make sure we got the best deal possible and that all trip details were correct. Bus was very punctual and very modern and comfortable. Company called me at departure time to confirm that the bus arrived. Nice bus driver. Sam F

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

On time, Professional, safety, easy communication, cleanliness, good service. Will ride it again.read more

I'm on the Lucky Starliner on my way to Boston from NYC and thought I should write the review now…read morejust in case I never make it off the bus alive. Please heed my advice and spend an extra $20 for Megabus or Greyhound/Peter Pan. Trust me, you'll be grateful in the end. As I'm writing this review, there is dirty water from a busted air-con system dripping on my shoulder. And it's not only me: a woman two rows in front of me is draped in a towel, three rows in front of her a couple is trying to plug a leak with their own sweater, and the driver's seat is completely soaked. Four seats are roped off and plastic bags filled with brown water are suspended from the ceiling. Apart from the broken air con, the smell of the bathroom is permeating throughout the bus. I've travelled in the 3rd world and I don't mind roughing it out when I have to - but this just isn't worth it. I'm amazed at the number of 3 star reviews for this company. I'll give them zero to one. I've had great experiences with "Apex" (from NY to Philadelphia) and am not opposed to Chinatown buses as a way to get from one place to another. Help me to boycott Lucky Star an maybe they'll change their ways (...and fix their broken air conditioner!). This review isn't exaggerating anything at all. Please stay away from Lucky Star. (Addition from Boston: we made it but my bag, which was in the overhead compartment inside the bus, was soaked with water - getting half of my clothes wet. Lucky Star Bus = very bad way to begin a vacation).

Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

For the price you would expect a lot more, but they are just another megabus. I booked a round trip…read morefrom NYC to Arlington, and they immediately cancelled my return bus to reschedule me on a much less convenient departure for the return trip. The first trip was supposed to be 'luxury' but they downgraded us to a regular cramped coach less than an hour before departure with no refund. Hot, cramped, left late, unresponsive customer service, etc. If you have taken buses before you know the drill, but usually it's half the price. Tl;Dr Save your money, this is just the same crappy bus experience you can get for half the price elsewhere.

Yep. 5 Stars. Yep. Public Transportation. Yep, I did it. The M-16 is the graceful panther of…read morethe urban jungle. From IKEA to PS1 this jam takes you from Red Hook to Queens....through Fort Green, Williamsburg, Greenpoint and up to the next burrough. When in Brooklyn do as the Brooklynites do.....take the bus and use your mobile internet to Yelp things whilst you wait. Or enjoy the view. The M-16 provides a pretty entertaining journey.

In a year and a half, this bus has not been on time since I've been taking it. I've taken it both…read moreacross town, and up West End Ave to the 72nd train station and if it actually shows up, it's never been on time. I welcome if MTA wants to respond and have a conversation about this. I will leave you with a thanks for inspiring me to stay on my bicycle.

This is the worst bus I have ever taken. It is NEVER on time and it is beyond ridiculous how the…read morebus could not show up for an hour and then there is another one DIRECTLY behind it. At this very moment I have been waiting at the stop for 40 minutes trying to get home and there is a driver on the bus who was just talking to his friend. His friend has left and now he puts on the "NOT IN SERVICE" sign. -_- Also during this time period (30 minutes in) another 57 bypassed the stop because this bus is just sitting here parked. Avoid this bus entirely if you can. If not you may get nowhere fast.