I received an offer for a complimentary Brazilian service with a trainee and scheduled an…read moreappointment, also adding a lash lift. My 9:00 a.m. appointment was confirmed, but when I arrived, the salon was closed. I called and waited in my car, but no one ever showed up or reached out. While I understand scheduling issues can occur, a simple call, text, or email would have been greatly appreciated--especially since I drove from the Galleria area. It's unprofessional for a business to not be open during their advertised hours, regardless of whether clients have appointments. At 9:17 a.m., I was finally able to reach someone who informed me that the manager had been trying to contact me for two days because there were no trainees available for the time slots they themselves posted on the booking site. I checked my account just last night, and the appointment was still confirmed. No one ever attempted to contact me or cancel the booking. This experience was extremely unprofessional and disappointing coming from Sugaring NYC. I had recently canceled my membership with Hello Sugar and was considering returning as a client, but this experience only confirms I made the right decision to leave in the first place.

I so wanted to be a long time client here, because of the Convenient location. BUT my time doesn't…read morematter to them here. My appointment was at 11:30 and actually made this appointment 3 weeks prior!!!! And I waited 30 min Due to another client and only one wax tech. Another time, I showed up on time for my appointment but the wax tech wasn't even there yet!!!!!! Someone else had to service me. Again I waited longer there than I needed. Big turnover over on waxers. I would not recommend if you like consistency and want your appointment time to be honored. I will be finding another place as soon as my subscription is done.

In the words of ICE CUBE. THANK GOD IS FRIDAY…read more TODAY WAS A GOOD DAY TODAY I GOT THE PERFECT BROWS FROM THE SOFTEST HANDS IN THE BUILDING. I NEED THEM LIKE THIS EVERY TIME I GET SERVICE. No wait line, I was next, and service was fast and quick, she even place some numbing spray on A cotton ball, which made a bit of a difference. I'm not the lady who comes biweekly, I'm also not the lady who believes beauty is pain. It shouldn't hurt to look good. So I come once a month! Twelve times a year a great for me. If I want a cut shape for photos, makeup does the trick just fine for me.

I have been going to unique brows for about one or two years and have always had no issues. Nadia…read morehad been doing my eyebrows for most of the duration since she's been working there because I would say she is sort of new. Anyways i moved away and haven't been back for about two months or so and I decided to go get my eyebrows done because I liked the way she did them. But to be honest the last time she did them they were kinda messed up, this is why I decided to go to the other lady who is super sweet but today she was not there. Like I said I went to do my eyebrows and Nadia proceeded to do them, when she says " oh it looks like you gained weight", I said huh??? Cause I thought maybe I missed heard her! Nope she then says " like it looks like you gained body weight", at this moment I get up and start walking out and I hear her talking to this other super skinny girl who works and Nadia says " oh I guess she didn't like that". Girl let's be so for real! What do you mean I didn't like that! Why would you even mention anyways body weight?? Or let alone tell a woman about her own body? I just find it outrageous that Nadia mentioned body weight or my body in general! That is super weird behavior!! Unprofessional and inappropriate behavior for older women! Honestly guys do what you want but I will never ever be coming back to this place at all. Nadia please learn when to speak and how to talk to people because your social skills are horrible. And she is super MID at doing eyebrows like she may do them once or twice pretty good but she is bound to mess your eyebrows up. Anyways guys take my words with a grain of salt!

Great customer service. Always satisfied when I come here. The receptionist is very friendly and…read morealways willing to answer my questions. Mariah is a good waxer who gets the job done! Very quick and makes the experience practically pain free.

Arrived on time for my appointment and was told after checking in that the technician was 15…read moreminutes behind--which seems to be a recurring issue at this location. If you're running late, customers should be notified ahead of time, not once they arrive. The waiting area is very small, but I still agreed to step into another store and return in 15 minutes. I received a text saying the tech was ready and returned within 2-3 minutes, only to be told I "didn't respond fast enough," so another customer was taken and I'd have to wait again. Poor communication, poor scheduling, and dismissive front desk service. Being on time and accommodating shouldn't be penalized.

I scheduled a Brazilian wax and got in the same day. I received a text that she needed to move my…read more appointment up an hour. She was nice, friendly, and talked me through the whole process. I scheduled My next appt before I left.

I took a chance at this place following a horrible experience at a different salon and went in for…read morea Brazilian wax this past Thursday - I was very pleased with the outcome. Nicole is the esthetician who runs her business inside of the Reserve Salon & Spa, which is what you will find when you pull up the address in google maps. This business is within the Towne Lake Shopping center square and Cypress Wax Spa is located on the second floor in Room # 4. There is a very friendly receptionist when you enter from the 2nd floor, and numbers are posted outside of the Rooms/Suites. I was 10 minutes late because it was a bit unclear where the actual spa was located , but it was not a stressful experience because everyone was so friendly and helpful. Anyway, the entire experience was better than I actually anticipated. Nicole's station is immaculate, organized, and clean, and she is clearly well educated in her field, utilizing first class products. It was the most painless experience I've ever had, and she employs a plethora of organic and natural oils throughout the entire process. For my wax she did a quick refresh over my bikini area using jasmine cleansers and lavender oils, and then she communicated ingredients in what she was using when as she applied the product. She used both soft and hard wax, and walked me through her process every step of the way. What I really appreciated was her telling me when I would expect a more intense sensation during the waxing and when to breathe out since it had been a while due to being traumatized a few months back. She was consistently gentle in her approach and skill. Her communication skills were excellent. She did upsell me during my wax, but her pricing is extremely reasonable and the results are amazing. I can't tell you how much of a difference it makes when your esthetician is well versed in her craft and takes true pleasure in educating her clientele during the process. I was in the hands of a true professional, and I even went in for letting her use a high-frequency tool post waxing to reduce the breakout in a few spots caused by an ingrown hairs. Bottom line: Nicole knows what she's doing. She is a highly emotionally intelligent professional, she reads her customers body language ,and is not there to herd people in and out. She is fully focused on you from start to finish, and I will be returning soon.

When I moved here from California about five months ago, I visited a nearby wax center that…read morecompletely ruined my neatly groomed eyebrows. Fortunately, I discovered Mica, a talented eyebrow technician who has been able to restore my eyebrows in just three visits! I had initially underestimated the time it would take, but Mica's expertise and professionalism are truly remarkable. Mica recently opened a new, incredibly clean and spacious location. Her pricing is incredibly affordable, considering the exceptional quality of her work. She is incredibly personable and takes immense pride in her craft. I highly recommend that you stop searching and visit Mica's salon immediately!

Absolutely love mica! She has taken care of my brows for 5+ years! She never disappoints!read more

Emily thank you so much for doing my services today. Sugar waxing has never been easier. I found my…read morego-to salon I am so happy i found this place.

Today was my second appointment at Hello Sugar-Cypress. I had the pleasure of having Brianna as my…read moreEsthetician. Brianna not only made my brows look amazing, but she is also great to chat with. It's always nice to interact with a professional such as Brianna. If you are in need of a wax or facial recommendations, you won't go wrong with booking Brianna!

My daughter and I went and got a pedicure today. It was so relaxing and the service was great! I…read morewould highly recommend this business.

Common now …read more..................................................... Evas pedicure 10/10..............................................................................loved it

My eyebrows had reached that point where I couldn't stand it anymore, so I called Preet to see if…read moreshe could work me in. She gave me a same-day appointment and I was absolutely thrilled with the results. I'm a bit of a perfectionist and I felt that a lot of places doing waxing had not got my eyebrows as perfectly arched and balanced as i liked, so I decided to go back to threading. She did a really great job on balancing them out equally and on the shaping. I am extremely happy with the threading results!! Preet also does hair and I talked about some issues I've been experiencing and we had an interesting discussion of possibilities. She gave me her opinions on a couple things and the result was that I told her to get out her scissors and cut it to the length she thought would best suit me. You know, I think she was right and I felt much better walking out of the salon. Looking forward to my next visit.

I walked in & she was able to see me right away. She took her time and talked with me about my…read moreeyebrows first, also made sure I was happy with them!! Super fair pricing 10/10