I would give negative stars if I could. DO NOT USE ADT. There are far too many other great alarm…read morecompanies to go with nowadays with actual customer service. We had a house fire in 2023 and had to use ADT because at the time they were the only company that would use our existing hard-wired system combined with wireless sensors for the areas that were damaged. Since DAY ONE we have had issues with the panels, the sensors, the entire system. We have had probably 5-6 false alarms (always at 1am). The panels beep for no reason, they light up at night for no reason. Our WIFI has been out for a few days and this system is SUPPOSED to be backed up to work without WIFI to "keep your home safe." Bullcrap. The panels reset and beeped all night long until my husband finally ripped them out of the wall out of frustration. That is another gripe, the panels are SOOOO not user friendly. To do anything you have to dig 3 pages deep. We tried resetting it, looking for anything that would say "shut the hell up, it's 1 am." Ripping it out of the wall seemed totally justified and the only option we had at the time in order to actually get some sleep. Every single time I need to talk to someone in customer service, they give you the run around, repeat what you said to them 4 times, and ultimately the call just gets disconnected. You call back, wait on hold for :20 and go through the same thing all over again.

For the past 3 years, we have had several issues with ADT. I called ADT and they sent over RONALD,…read morethe best technician we have ever had. Ronald rewired our ADT box, took out all old equipment, and our service is now PERFECT. I will also write a letter to the company, but wanted all of you to know that Ronald is the very best technician, and if you are lucky enough to get him to review your system, you will be in good hands. It really helps that he was an electrician first, then went to work for ADT.

This review is long overdue... 2+ years ago I was in the…read moremarket for a security system. there were fly-by-nighters, the big companies, and then TKO Security. July 2016, I contracted w/them to intall 3 cameras and an HDVR. never had a problem since. I am having an crazy, irrational, napoleon syndrome affected neighbor who took a chainsaw to our 'shared' fence. prior to that act, they (husband and wife) threatened to do it. I called TKO and explained to them it was an emergency. 6 days later it was installed, programmed, and working. the destruction of the fence was caught on camera - vividly. as this crazy, mental, neighbor, continued to bully and attempt to intimidate, the 6 cameras (3 before) were eating up space on the hard drive of his antics. again, I called TKO in an emergency. I needed to preserve video. they came out right away, installed another hard drive and saved the day! :-) Thank you so much for all you've done for me since 2016. I tell everyone about TKO Security and how they came through. I can't thank you enough.

From the owner: For all your Security and Internet needsread more

Outstanding service, internet speed, customer service, and value!…read more I've been with Gtek for a couple years and have only had to call once for a service interruption, which took less than 3 minutes to correct. Their customer service is outstanding. I spoke with Michael today, as I had some questions about my plan. I just asked online in a chat and he was quick, efficient and just great. I've had Frontier before and could not stand all the constant crashes and interruptions. This is far superior to any of the other options. 10/10 recommend.

Worthless pieces of shit that told me they knew my service was out for days. When I called to get…read morethem to fix it, they pushed repair out another 5 days.

Very fast and efficient. Will use again if in a pinch. She was quick. Customer service was top…read morenotch. Available when others weren't. Again 5 stars!!

Technician could not solve the problem, but still charged me close to $600. He was constantly on…read morethe phone asking for directions.

Rob, Owner of Absolute is very nice man, however after doing business with his company, I have been…read moreextremely over charged and now finding out they DO NOT STAND behind warrantied products! I will be more then glad to share the details / documents that will show the way this company has treated me.

I accepted a proposal for the purchase and installation of a new computer. The proposal included…read more"Onsite/In-Home Service after remote diagnosis (performed by Absolute Communications) 3 years". I purchased the computer on April of 2015. This past April a tech had to come on-site, after repeated attempts to resolve the issue remotely, to fix the issue. In the process of the repair, all of our accounting data was lost. Excuses were made, and lies were told regarding how and why the data was lost. At one point, someone attempted to point the blame in my direction! I then spent 22 hours, over the next 1.5 weeks, re-entering date from Jan '16 - April '16. In short, I was able to direct them to restoring past data, from an old computer. This whole mess resulted in complete and permanent loss of March "15 - Dec '15 accounting data. Never once was an apology uttered. I later discovered that they were planning on charging over $1,000 for the "work" that was performed when I called to make a request: To compensate me for 22 hours of my time that it took to re-enter 2016 data, which was taken from other duties in need of attention. That is when I found out they planned on charging me over $1000. I was told at that time that the time I spent could possibly be credited to the amount we owed. I then began disputing the matter of the 3 year service agreement, according to the proposal I accepted. After several months and multiple attempts via telephone and email, they have finally officially refused to honor the proposal submitted by their company. They did not send the bill, as they were able to collect the amount from Dell under my computer's warranty. They have tried to claim that a mistake was made in the preparation of the proposal and that certain words should not have been included as well as certain words "shouldn't be on that specific line". I feel that this was, in essence, a bait and switch. We are a small nonprofit organization and I feel that everyone should know how this company conducts business. The service agreement was one of the top reasons I purchased with Absolute Communications as this made me feel confident in quick responses and a personal relationship with the company that would be performing any repairs, etc....

Wade in the Water has been managing our pool on Padre Island for the last two years and doing a…read moregreat job. Our tech Devon always lets me know what's going on with the water chemistry and is easy to reach should any urgent needs arise. They also installed our pool heater. Highly recommend for pool care and repairs.

Had. Warranty work. on a Hayward.pool Heater Tech showed up. Took a look And left. Then a…read morefew days later came back. He forgot to. Check the water. Whether it was condensate or pool water New one on me, But that's what he said. Plus. Will be a service charge. I'll Pass.. And it was for the BEST I had another company out of Rockport. Initials.C.C.P. Took it apart, showed me what? Was going on.NO CHARGE