Purchased a Groupon, made an appointment, got confirmation texts and emails confirming my…read moreappointment up till 3:40 PM the day before my scheduled appointment. I was running about 3-5 minutes behind and called to let them know. The lady on the phone told me that my appointment was canceled because I didn't confirm the appointment within 24 hours of booking. I mentioned I had even filled out their consent forms after my appointment was confirmed, but supposedly they filled my slot already. Nothing I received stated I had to confirm this - nothing on the appointment page, nothing in the texts or emails, nothing at all. I immediately pulled over to see if maybe I missed some kind of communication stating my appointment was canceled or that I had to confirm anything or my appointment would cancel. Nothing. I tried to call back to double check that maybe they got me mixed up with someone else, but no answer. As I write this review (5 minutes past my appointment time) the link I received still shows my appointment was at 3 PM today. Though the lady was super apologetic, it doesn't help me get back the time, gas, or money I wasted buying the Groupon and driving out to Georgetown. I felt like I should warn others about this unwritten cancelation policy, and that if your appointment is canceled on their end it isn't communicated to us as potential clients. *I did get a refund from Groupon, but not back on my card. They would only refund me in Groupon Bucks. * Clearly my appointment wasn't canceled and they just didn't want to either service me because of my Groupon or just didn't want to fulfill their last appt of the day (maybe even year, since I believe they are closed on Sundays). I just received a "thanks for your business email"

5 stars++++ From the first moment upon arrival to the…read morefarewell you are treated as a welcome guest. I don't have an easy head of hair for any stylist, but Jenn made me feel at ease. She took my worst and found a way to make it my best! She is definitely living her calling, but honestly she's probably great at everything she does. She's just a spectacular human being. I have thick curly/wavy hair and I've certainly had more bad cuts than good. Jenn wasn't put off at all and not only knew how to cut it for when I want to blow it out and straighten it, but so that it will look good when I air dry it. The customer service, the conversation, the hair treatment, the check out procedure, the farewell- EVERYTHING 5 stars+!

They did a great job. They didn't braid to tight. The owner of the shop was very nice and polite,…read moreshe made sure my daughter was good and comfy the whole time. And the place was clean. I would definitely recommend to others.

I would definitely recommend this place! I got micro braids, the lady did a really good job and it…read moretook almost 5hrs. I'm super tender headed but I can honestly say it didn't really hurt much getting them done and I've had them for about two weeks now and they still look great and don't hurt. My only suggestion is to bring your own hair. Yes they provide synthetic hair but it's doesn't look like the best quality. Other then that this is would be the best place to choose to get your hair braided in the Killeen area!

Moved to Harker Heights 3 weeks ago. My sister has been here 6 months. She has been to 2 other…read moresalons and was not impressed with either. After much searching, she decided we should try Southern Grace. She hit on the perfect salon. Her stylist was Lisa and mine was Katie. Katie gave me exactly what I requested. Lisa a did a haircut and toner on my sister. It turned out beautiful! We are 2 very happy customers and now we have found 'our salon'! They are both so nice, talented, and skilled. We will certainly go back. Thank you Lisa & Katie!

Well, FINALLY, after 5 different place s I have found a new Saladin that I just love!!! The owner…read moreis a delight. Her co-worker friendly and sweet. The salon has a southern charm only found in the Deep South. It's so cute. She sells her creations as well. It's clean and well maintained. They really listened to what I wanted and did exactly that. Gave me ideas to fix the mess the precious person created. My son went the next day and he too loved he's hairdresser and place. They will be my saloon from now on. I would and do recommend this salon to anyone in the area and worth the travel for others.

Julie does exactly what I want. She is very friendly and very knowledgeable. She takes care of me…read moreevery time I go in. It is very chill in there, everyone is nice and helpful

Love the vibe. And Roxanne is amazing!!!! Highlights!! Haircuts, good convo's. Come see the girls…read moreyou won't be disappointed.

I initialfound out about them over craiglist and made an appointment, but when i got there and…read moreasked for the hairstylists i had talked to she nicely and politely passed me off to another hairstylist which i didnt appreciate because i had never seen her work. She didnt know how to sew the closure on right so the lady i made the appoinmtent with did it before she left out.. she braidied too tight, but that was ok til she kept telling me she wasnt hurting me like my eyes tearing up and you saying you not hurting me ok, whatever. I prefer a flawless closure install so wouldnt recommend going to them if thats what u looking for because she pushed it a lil far back

Best hairstylists! Neatly done & I would definitely be going back to pay another visit! The process…read moretook almost all day due to some misunderstanding but otherwise I was very pleased of the outcome of my hair & trust me, I am very picky.

My second time to Dreams of Beauty! First time for a silk press and a trim. But this time I got a…read morefull 360 Full Sew in. I absolutely loved my experience! Ms.Warnita, Ayesha and Prosperity were all very welcoming. I'm talking about getting locs too and they took the time to educate me on that while doing my hair. A real chill vibe! Down to earth staff! Definitely going back to get another 360 Full Sew in with a color change with the hair I bought from Ms.Warnita.

Excellent work. Very fun to talk with and knows what she is talking about with hair. Took time to…read moreexplain what my hair was doing and what she did to change it. Pretty affordable and has a variety of different services. Come check them out!

I am incredibly thankful to have found Cheri, the hairstylist goddess and therapist, after a…read moretraumatic experience with a hairstylist I will refer to as ChopZilla, who chopped my hair in less than 30 minutes. In brief, ChopZilla messed up my hair. You won't believe the pics. ChopZilla is not a joke; she cut my hair into six sections and then butchered it. Cheri helped me get over the horrific haircut experience. I went to her hair salon and came out feeling majestic. She created a safe place for my hair and mental state.

Contacted them for an appointment was told to wait until they got done with a client and they'd…read morereach out to me. I was never contacted back and ignored.

I was a longtime client of this salon and had referred multiple friends and family members over the…read moreyears, which is why writing this review is so disappointing. On May 22, I had an appointment for highlights, a shampoo, cut, and style. During the consultation, we reviewed inspiration photos and discussed the look I wanted. We agreed on adding noticeable dimension and brightness to my hair, and I was told the photo I provided was achievable. Unfortunately, the final result looked nothing like what we had discussed. There was little to no visible change, and we actually had to walk around the salon and look at my hair in different lighting so I could try to see the highlights that had been done. I left confused and disappointed, especially considering I paid $437.48 for the appointment. When I expressed concerns before leaving, I was told to "sleep on it" and that if I was still unhappy, they could try to squeeze me in later in the week for a correction appointment. The problem was that this appointment was for my graduation photos. I had already taken time off work, spent several hours in the salon, and had photos scheduled. Waiting several more days and hoping another appointment would fix the issue was not a realistic option. I also had no existing color on my hair before this appointment, as the last color service I received was from the same stylist in February 2025. After multiple appointments over the years where I left unhappy with the results, I did not feel comfortable returning and hoping for a different outcome, especially with such an important event approaching. What made the situation significantly worse was what I discovered after the appointment. Once I got home and styled my hair myself, I realized the haircut was uneven and appeared broken into sections in multiple areas. With my photos quickly approaching, I had no choice but to seek corrective services elsewhere. The stylist who corrected my hair had to cut several inches off to make it look even and healthy again. I was honestly in tears. What was supposed to be an exciting appointment before an important milestone became stressful and upsetting. Not only was I unhappy with the original service, but I also had to spend additional money to fix it. The stylist who corrected my hair also strongly recommended that I seek a refund. I attempted to handle everything privately before ever considering a review. I emailed the salon, explained my concerns, provided photos, and requested a resolution. After waiting more than a week for a response, I received a partial refund. However, the refund did not even amount to half of what I paid for the appointment and did not account for the additional money I spent correcting the issues elsewhere. I followed up and explained why I did not feel comfortable returning for a correction and that the haircut required professional corrective work. In response, I was eventually sent a copy of the consultation disclaimer that clients are required to sign when booking appointments. There was no explanation, no response to the concerns I raised, and no return phone call. When I replied explaining that the disclaimer did not address any of the issues I had experienced, I never received another response. At no point did I feel that my concerns were genuinely addressed. Instead, I felt dismissed. I understand that mistakes happen and that not every hair appointment goes perfectly. What ultimately led me to write this review was not just the outcome of the appointment, but how the situation was handled afterward. As a longtime client who had referred multiple friends and family members to the salon, I expected better communication, accountability, and customer service. Unfortunately, after this experience, I will be taking my business elsewhere and can no longer recommend this salon. I wanted very much to resolve this privately and continue supporting a business I had trusted for years, but that was not the outcome. I hope sharing my experience helps others make an informed decision.

I love the new location. Best haircut and style I have had in ages. Love everything! Great stylist.read more