Owner Tyler is extremely rude and unprofessional. DO NOT give them your business. After voicing our…read moreconcerns about no communication on pick up time as the bouncy house was blocking our driveway, he hung up the phone on us! He said "according to the contract" this and that, but also "according to the contract" it says you will tell us a pick-up time. That of course didn't happen and it felt like it was all our fault. After reading the other reviews, it looks like we're not the only one. In a business where customer service is everything, the owner is HORRIBLE to work with. There are many other options out there from companies that are looking to earn your business and treat you with respect. Surprised this company is still in business. 10/10 DO NOT RECOMMEND.

Wow, after 5 years of using Topsy Turvy rentals, this was the last straw…read more Background, we have 6 kids and we started renting from Topsy Turvy before Covid at first for just our kids and eventually for their birthday parties. They've always been great with communication and prompt with drop off/pick up. Usually within an hour of our reserved start and end time. This rental experience was very different. We rented a bouncy house from 4-8pm. It was dropped off at 3pm and the delivery person confirmed our end time and said they'd be back then. 8pm came and went. By 11:30pm, my husband and 4 neighbors had to deflate it and rolled it into our garage since we couldn't just leave it out all night on our driveway - HOA rules and all that. I called at 7am the next morning to find out when they would be picking up - left a message since no one answered. Called again at 11am since I wasn't able to just hang around at home the whole day waiting on this pickup and I wanted to confirm some sort of pickup time - mind you the company communicated ZERO with us up to this point aside from saying they'd be back around 8pm the day of our reservation to pick up. This time someone answered and said they were really busy the night before with X # of pickups and only pick up until midnight. He said they'll get there when they get there. 10 minutes later the same person who dropped off our rental was there to pick up. He apologized and said he was told someone else was picking up our rental last night so sorry it was missed. (He was very nice about it - this was a different person than who I communicated with on the phone) When it was time to pay, I asked if there could be any type of discount since nothing about pickup was communicated to us (aside from "I'll be back around 8pm tonight") and we were left just waiting all night for the pickup. He called the owner, Tyler, and the owner called me back immediately. To say Tyler was RUDE would be the understatement of the century. He asked why I would want a discount and I just mentioned I was wondering if it was a possibility given we had to deflate and move the bounce house on our own last night and were waiting hours for them to show up - and they didn't communicate with us and we've just been waiting in limbo. He said I clearly didn't read the contract (he was demeaning to me about it). I asked what I missed in the contract and he said they have 24 hours and they'll get there when they get there. In their contract it says "delivery and pickup may occur up to 24 hours before and 24 hours after event start time and end time. LESSOR WILL NOTIFY THE LESSEE OF ESTIMATED TIME OF DROP-OFF AND PICK-UP PRIOR TO EVENT START TIME." I told him I was told 8pm pickup time at drop off and he didn't care. I was left in shock. If I'm at fault for missing that section in the contract, then so be it - he could have kindly or even matter-of-factly told me this. Instead, he was so short and rude and borderline aggressive. I mentioned we've been renting from them for years and this was the first time we've ever had any issues but if this was how they (he as the owner) reacted I don't think we'd be able to rent from them in the future. He loudly said "Thank GOD" and hung up on me. So, there's that. Bounce house was fun for my kids, but in my opinion not worth the non-communication and subsequent aggressive communication from the owner, Tyler. Will NOT ever be renting from again. Would NOT recommend to others. Owner should rethink his business if he can get so riled up and aggressive over a simple question and not handle customer service.

Very glad we rented a bounce house from Captain Bounce House. Booking was easy and delivery was…read moregreat! They even went above and beyond as we had a unusual power outage and he was nice enough to assist with our generator but thankfully power came back on. The bounce was clean and the kids loved it! Highly recommend them.

Arrived hours before time which was amazing for the Birthday boy. Picked up the next morning…read more Friendly nice staff. Will definitely be my Go to for years to come. Thank you for working in this extreme heat to make the kiddos parties amazing

Our church rented some inflatables from Inflatable Event Professionals and we were SO happy with…read morethe quality of customer service we received! Communication was great, all questions were answered, and we received multiple quotes so that we could decide what would be the best fit for our budget. The day of our event was wonderful! Everyone loved the inflatables and had a great time. I witnessed their cleaning procedures and was very impressed with how thorough they were. Everything went smoothly and we will definitely be repeat customers.

This is the 2nd year in a row that we have used Inflatable Event Professionals. Anytime I need an…read moreinflatable, they are my go to, and will recommend them any chance I get. Pat is awesome to work with. They show up when they say they will, and are very friendly and professional.

This company is so much fun!!! I've had the pleasure of being in their bouncy houses at a fair…read morewhere even we grown-ups can feel like kids again. It's great seeing them at Marines games, community and corporate events doing face paintings, snow-cones, mini-golf, and did I mention bouncy houses? Mark, the owner, clearly believes play and fun are good for everyone. His team embodies these traits as well by being friendly and making safety and fun a priority for everyone. https://merrymakers.com/

Had an awesome experience. From ordering to delivery and pick up was absolutely easy to do. Would…read moredefinitely recommend them to others seeking any bouncy houses and water slides. A big thank you to owner Mark and his team.

I had another party rental company fall thru on my needs very close to my event and Rich at Anna's…read morecame thru for me. He was so accommodating and communicative and everything went great even though I had last minute needs. Highly recommend!

Canceled the day of delivery. Probably forgot and didn't care to do business properly. Lied about…read moretrying to call about the cancelation. Don't do business with this company.

I booked the hamster ball run track for a teen party. It was really expensive, but with COVID, had…read moreto find something to do at home. One of the balls and a whole in it and WA Bounce duct taped it but it was constantly deflating. Every 15 minutes we'd need to put more air into it which took some effort to move the ball to the air machine. It took the fun out of it and the kids got frustrated. I talked to the owner about a discount, which he agreed to but then never followed up. Disappointing considering the 1,000 price. I won't be using them again. On the plus side, set up team was friendly and prompt.

Absolutely professional and wonderful. I made an error in my booking and they completely handled it…read moreand saved our event. They have very polite and professional people who staff the event for you. I would give them higher than five stars if I could!

They did a great job helping me decide what to order and they were very communicative and reliable…read more We had a lovely wedding party thanks to them. Highly recommend.

I had my wedding on November 30, 2024, and I wanted to share my positive experience with Marry Me…read moreRentals. Renting from them was straightforward, and I found their pricing to be very reasonable for the quality of the chairs provided. It's also worth noting that they have convenient locations, and if there's not one near you, they offer delivery options and are willing to collaborate with you to ensure everything goes smoothly on your special day. I truly appreciate the excellent service I received and would highly recommend Marry Me Rentals for any upcoming occasions you may have.