DO NOT TAKE YOUR CAR HERE! WORST SERVICE EVER!…read more I brought my car in for new brakes, and they told me I also needed a new belt. After getting it back, my car started making a horrible squeaking noise. I kept bringing it back to get it fixed and now it's 4 months later and it's still it fixed. Clearly, the mechanics have no clue what they're doing. I had to take my car to a different shop to get everything fixed properly. Save yourself the trouble and avoid this place at all costs!

Do not recommend! My daughter took her car there. Battery…read moreturned out to be bad Charged her 31.85 for a jump then charged 47.87 to check charging system then wanted over 400 for a new battery and to check for codes Would stay away

I was in a pinch, 400 miles from home, and desperate for a quick repair to get me back on the road…read more- called a bunch of shops around Bowling Green but no one could get me in the same day. I finally just dropped in on BG. They were busy, but squeezed me in to get me back on the road. It was a lifesaver, and at a fair price. Thanks BG!!

Very professional and reasonable with prices. Tow truck driver was impressive with his ability to…read moreget my car out of a tight parking lot!

These are guys are AMAZING!! After several failed attempts with other tow trucks companies, Madison…read morethankfully had the expertise & equipment strong enough to tow our motorhome. Although we kept them after hours, they went out of their way to diagnose the problem and had it fixed as soon as the part got there the next morning! They were literally our good Samaritans on that long road trip & we're not sure what we would have done without them!! THANK YOU MADISON!!!

On Oct 20th I was left in a real bad spot. With the help of Chad and Caine they went above and…read morebeyond their job responsibilities and I will thank them forever for it.

Do not use this business unless you need a simple service like an oil change or minor maintenance…read more I was not familiar with auto shops in this area as a newer resident, and a neighbor recommended them. I was initially impressed with the free towing of my pickup when my starter went out. It was repaired with no problem. However, I took it back to Greer when I had some other issues with my truck due to overheating. I was told I needed a new intake manifold, so I was quoted $1500. Then I received a call that it was going to cost more, around $600, due to labor hours, because they ran into issues. So long story short, the truck was not completely repaired correctly, and I had to keep putting antifreeze in it as there was a leak somewhere. So, someone must not have known how to work on a Ford because now I have a blown head gasket, and the vehicle is dead. Since Greer's mechanic had the engine completely torn down to fix an issue, everything should have been checked. In my opinion, they threw it back together when they "ran into issues" and did not know how to fix a Ford. All someone had to do was let me know what the problem was, or if it was more than they could handle.

First class service!! Picked up truck, fixed it and notified me when complete. They called and told…read moreme every that needed repaired and things that could wait. Very knowledgeable and explained everything!! .

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

Charged 100 dollars for a quote, was never told about a charge for this before I dropped it off…read more Ladies in the office were extremely rude when I told them I was never told about a charge for a quote. I was told, " time is money"! Terrible place!!!!!

I am from out of town and my starter went out and was stuck without a vehicle. I called Bear's…read moreAutomotive and spoke with Jesse and asked if they could fit me in that day. She informed that they were swamped and booking for the following week but told me to wait a few minutes and she would see what she could do. Long story short, she got me in despite a few hiccups with getting the truck there due to where it was, and my truck was done by the end of the day. They could have said they were to busy, which they were and told me to try elsewhere, but she did everything she could and made it happen. So big shout out to Jesse and Bear's automotive for hooking me up! You have my business as long as I'm in town! Thanks again!

I've been getting my cars fixed here for years. I've always been treated fairly. The owner has a…read moredog that is a terrific judge of character.

In September 2015 I had the misfortune of having my car break down as I was getting off the Ohio…read moreTurnpike. I was over 125 miles from home and, as it turns out, in not-so-Luckey, Ohio. My car was towed to Luckey Truck and Auto. I was told the repair would take three or four days. After a week of no communication I called and was told it wasn't ready yet. Two weeks later it was finally done. The repair cost hundreds of dollars. As I drove away I realized there was a new problem. Now my air conditioning wasn't working. There wasn't a chance I was going back there. Less than a year later the part they replaced broke. When my hometown mechanic got in touch with them and asked for warrantee information the owner refused to give it to him so that I could not be reimbursed for the part or the labor. I have never been treated so poorly and had a worst experience in my life. Oh, and the owners dog tried to bite me.

The owner Tracy is by far the most trustworthy and honest mechanic in all of Toledo. He will do…read moreanything and everything in his power what it takes to solve your issue and help fix other auto shops problems without hesitation. He is the only one out of seven auto repair shops in Toledo that fixed my problem, the problem originated from Warren Street Garage who messed up my car and then told me not to bring it back because they don't work on my make model car. But this place is amazing and honest he will not charge you just to charge you he won't charge you unless he fixes your problem. Unlike other places that use machines he uses his wits and his mind and good old fashioned hard work to find your problem and he will go deep until he finds it. He found out a problem on my car by getting down and dirty where anybody and everybody also would not do. Thank you for giving me my car back you're the best Tracy. From Jason 2003 Gold Jaguar S type

These guys scammed my wife and I. They had our vehicle for almost three weeks for a timing belt…read morechange. A lot of run around and got the car back. Clips were broke off power steering resivoir and kept loosing fluid. The we lost heat due to hose connector being broken and not hold sealed to pipe on engine at all. Spit out coolant everywhere which soaked the new belt. Also found damage to upper timing cover, hose opening cut out and melt marks nearby in plastic. Mountings for engine and transmission computer housing broken/missing and computer mountings not secured. No low coolant light came on when the level dropped because the level sensor is plugged into the connector for the computer housing fan and the fan is plugged into the sensor connector. Had it been warmer outside there would have been a very high potential for overheating and engine damage with little to no warning due to the level sensor being connected up improperly. Owner denied paying me back for the "service" I paid them to do right. Then got stuck paying dealership to fix all the screw ups. Thanks Import Automotive for screwing up my vehicle and the financial situation you put my family in with a baby on the way. Great job guys!!