Amazing master plumber-has done work for me on multiple properties, residential and commercial. He…read moreis always on time, clean, and extremely knowledgeable.

Last minute toilet replacement and they were here within 3 hours for a reasonable service fee. He…read morewas professional, good natured, did it quickly, and took the old bowl away. I highly recommend them!!!

I made a mistake trying to replace the cartridge to my shower faucet. I thought the Googles would…read morebe enough to help me but Delta faucet company said hold my beer. Long story short, I thought I had diagnosed the problem to something far more severe than the true problem at hand (me). Good old boys could've taken me to the cleaner because I was setting myself up but they were honest and I'm very happy to pay them my money. Integrity is everything. Anyways, don't hope to have another plumbing problem but if I do I know exactly who I'm calling.

NOTE: This is my second attempt to post a review for this company. The company removed my first…read morereview, after disagreeing with what I wrote. I don't write salacious or slanderous reviews on here. I'm not an angry, misunderstood, conflicted teenager with a score to settle. I'm 56 years old, and I try to write clearly and objectively. On Monday April 15 two plumbers from GOBP showed up on time to repair the main water line next to our meter. When they arrived they estimated $900-1100 for the repair, which seemed high but, as they stated, this was an estimate which, I assumed, could go up or down if the job requires more or less time or materials. The two plumbers started to work immediately. One plumber dug out a 1x2x1' section of soil, then the other installed a couple feet of blue PEX hose and a shutoff valve. The first plumber replaced the soil and sod and the job was finished in one hour. So, two plumbers, together working one hour, with about $50 in parts. For that they charged $960. They lowered the price to $900, after l pointed out it was a one hour repair. I noted out that each plumber was charging me more than $400 an hour for their labor, which is more than doctors, engineers, lawyers and other professionals make. They replied, "we charge by the job, not by the hour." But the quote for the job was just that--a quote, an estimate! They wouldn't budge. I paid, wrote a review here that night and thought I was done with them. Four days later, on Friday evening, I got a call from "Chris" who wanted to discuss my review. Chris tried to convince me that they were fair, that I got a good deal, but that inflation has just been "really hard" on everyone. I disagreed. The plumbers showed up, priced the job high and showed little flexibility to adjust the price when the work was less than estimated. If they need to estimate high to cover their tails, fine, but don't use as an excuse to gouge me. Chris then tried to say it was my fault that they overcharged, because I didn't ask them up front how long it would take, or try to negotiate a lower price. Then he explained that his company loses money on other jobs...and I inferred from this that he is somehow justified in overcharging other customers like me, because he has to make up that money someplace. I agreed to modify my original review, to state that the plumbers did give me an estimate at the start of work (according to Chris I should have included that in my review, and that I didn't try to negotiate the estimate before they started work. Think about how ridiculous that sounds: "give me a lower estimate, please.". The morning after we spoke, I looked for my review on here to make the changes I promised, and it was gone.

It's hard to find a high-quality, fair priced company to come fix stuff at your house. So when you…read morefind one, it's important to support them. I have found one in The Civilized Plumber. There are three plumbers at the company: Dale, Doug, and Art. They have different personalities for sure; I can see how some reviewers may prefer someone more affable or another who just gets down to business. I am happy to have all three. And the office manager Nina is impossibly helpful and friendly. Each time they come to my house, I feel like I'm going to be taken care of. They are much less expensive than the big guys and I they've never tried to sell me something I don't need. They also have taken the time to educate me a little on the way my plumbing works. I feel lucky to have found someone I can trust.

I contacted the civilized plumber for an estimate of work on a p-trap. The service would require…read morecutting the ceiling open which would in turn need a drywall install. When I reached out to schedule the service it went smoothly; however, when I asked about the information of the drywall installer this is when things took a turn. I was not responded to and had to follow-up multiple times. I then wrote the team to note it was frustrating to have to follow-up so much on a crucial part of the work. For some reason using the word "frustrating" apparently was not seen as polite and I was labeled rude. I tried to explain my view point but was prompted to cancel my appointment. I really wouldn't recommend using this business because it's quite unprofessional the response I received, and I also find it alarming that a customer can't voice a viewpoint. I think businesses should be open to feedback and work with clients to reach a solution or at least acknowledge the viewpoint especially if it is factual. My main concern with this business is I can't imagine needing to solution with them if something goes wrong on the job site. The team feels inflexible, insensitive, and unprofessional. There are a million and one service agents in Atlanta, I'd keep searching and not utilize this team. Customers deserve to have a professional communication dialogue.

I called looking for an affordable (yet someone familiar with older houses) Plumber. Years ago we…read morehad a great experience with Northlake Plumbing out of Lilburn and the owner is the same and responded with prompt and courteous service people. They provided the service I requested in a professional manner. The quality and value -EXCELLENT!!

Would recommend, team was quick to respond, diagnosed the tricky issue with sewer drain and…read moreresolved with a fair price.

Ayres replaced my sewer and water lines years ago. When I have a plumbing issue they are my go to…read more Excellent

Had water heater installed. They brought a quality heater, installed it quickly, and were…read morethoughtful in not damaging walls while going down stairs.

We are so thankful for this company and would recommend them to anyone looking for an honest…read moreknowledgeable plumber. This company was recommended on my mommy group so I gave the info to my husband to give them a call. He gave my husband a simple fix over the phone that completely resolved our issue. He could've just taken our money and pretended it was something it wasn't but he did not. I will definitely hire this company when needed.

Jeff came same day to look at an issue with the hoses going to our new washer. They came out the…read morenext day to fix and did an amazing job! They were so courteous, great communication, and would absolutely call them again! Thank you!!

It is so hard finding an honest plumber that won't price gouge you and does quality work. We have…read moreused a few plumbers on our very old house and have never been satisfied with work or price. Then we found Mike. He does great work and I feel was very reasonably priced. He was there the same day we called to quote us at no charge and started working the next day on our septic tank. Needless to say our septic tank was so so old and huge roots had grown into the field drain so it was an extensive job. He stayed until after midnight to fix the problem and not make us be without water for more than a day. I am very grateful to him and will use him from now on with any plumbing issues we may have.

Mike did a great job on replacing my circulating pump of my water heater. Will recommend to my…read morefriends and use again.

Super experience with Zurn. They just replaced the plumbing works on two toilets, fixed a cold…read morewater bathroom sink handle that was non functional and cleared out a rather frightening clog from that same sink. Everything they needed on the truck. Randy and Alex were super pleasant, professional and courteous. Everything done in a timely manner all while handling a curious cat and yapping dog with ease and good humor. This was a same day visit. They were here within an hour and phoned ahead. Could not be more pleased.

ZERO STARS! If I could give zero stars I would. The most serious offense is that they installed a…read morewater heater improperly and we had a very serious gas leak. Kids slept over the garage inhaling gas for over a month. It didn't start well, they came out to service my water heater and after the service they couldn't get it back on. A week waiting for parts with no hot water. The expensive parts did nothing and we ended up having to purchase a new tankless water heater (our old one was only 5 years old) for THOUSANDS OF DOLLARS. The installation was clearly flawed, I called them and they acted like I was crazy and insisted there was no leak, I have the gas bill to prove it. Ended up having to call fire department a month later. I would think twice about using this company. If you read the reviews they have a horrible track record with water heater installation, do yourself a favor and go with another company, because even my attempt to talk to the owners went nowhere. Use them to unclog your toilet if you have to, nothing else.