New GM Matt - very friendly as I took my daughters car in for a wash... and provided exceptional service today - the type of attitude that you feel good about coming back again and again read more

My side mirror cover came off during my car wash. I asked the 2 men at the entrance if the could check for it. They were so kind. The came out with it and snapped it back on. Good as new. Thank you super star men. read more

I've been coming to Superstar Car Wash on Carefree Hwy and Black Mountain more often lately, and a big reason is Matt. He's always helpful, friendly, and makes the whole experience easy from start to finish. It's rare to come across someone who consistently has a great attitude and genuinely cares about customers. You can tell he takes pride in his work, and it really makes a difference. If you stop by, you're definitely in great hands with Matt! ::: read more

This location started out 10/10. Now maybe 5/10. The wash isn't as good as it used to be! Inconvenient when the vacuums are in disrepair, which seems often. The cleaning areas are dirty, used to be so tidy. The staff is not as friendly as they used to be. It's a j-o-b. I won't be renewing membership. read more

You know how something looks so nice from street but turns out to be lousy. We'll this is it. Paid $18 for a $2 car wash. Could have done better with a bucket of dirty water. Running boards untouched. No tire shine but paid for it. Entire rear of Yukon filthy. Had to throw drying towels away. I should have checked yelp reviews. Never again . read more

I receive excellent service each time I visit Super Star. Matt is great. He took care of starting my membership and had a great attitude throughout the process. I appreciate the little perks (air fresheners, wipes to clean dash between washes, and I like the window cleaner). read more

went in for a simple car wash and although my truck is taller than the average vehicle, my truck did clear the clearance sign. my windshield got cracked on the top corner from the machine. I can provide photos. read more

No customer service phone number. No email response. They have been double charging me for months and it's impossible to get ahold of anyone. read more

Do not sign up for any monthly wash accounts. They have been charging us three times per month despite only having two vehicles AND cancelling over two months the ago. No one returns our emails and there is no telephone number to call customer service. I sent them screenshots of all the charges and they have completely ghosted us. They will steal your money. Do not sign up for any membership. read more

I bought one car wash on 12/30/24. Returned the next day, after I discovered that the rear of the car was filthy. I was told "it is not our policy to wash the rear!" Eventually the manager agreed to wash my car a second time, hosing down the rear. One month later, I was billed a second time for this car wash (or perhaps it was for the second wash). I contacted Super Star on 2/1/25 and received a promise that I would hear back from them within three business days. It has now been nine business days (review written on 2/13/25). They haven't corrected this charge yet. I can excuse the poor car wash. I can not excuse their refusing to correct an overbilling. read more

I came today to get a fast car wash and vacuum. The attendants were pleasant and professional. They helped me determine what I needed for my red car in the desert sun. I purchased a monthly pass, since the cost is around 2 washes. That's a pretty good deal. A couple of the vacuums need to be repaired already. I had to move my car to find one with enough suction. Hopefully they will get that repaired right away. They provide plenty of soft shop towels, window cleaner and a high pressure hose to blow out crevices. I'll give this a try for a couple of months. read more

I just hate to do this. I'm so frustrated with this company. As I said on October 17, the car wash is fine. But the management of the place leaves a lot to be desired. Again, I'm in Cave Creek, so other locations may not have this problem. I figured out what went wrong, I have been charged twice for the monthly membership fee. WHICH I DID NOT EVER SIGN UP FOR!!! Not only did they charge me that fee, they also charged me for the car wash when I took my car through. So, Superstar, which one is it? Do I have a membership or not? Still no way to get hold of these people. Yes, someone sent me an email address, which I promptly used to send in my question. BUT, one month later and no response from said emailed person. Now - do I cancel my credit card? Right before Thanksgiving? Or will Superstar handle this properly? Or do I report them for using my card without permission? This is a simple fix. I believe this is an unserious company that does not live up to its name! @Superstar, this is your last chance to fix this... next stop the AG. read more

Super Star is the worst car wash and the worst company you could ever experience!! Bar none!!! If you sign up for monthly washes you may never be able to get them to stop billing you. You will definitely not be able to speak to someone regarding issues. I asked time after time via email to have someone call with zero response. No address to be able to go in person to the company. I wasted hours trying to get my car repaired after it was damaged in the wash. Beware of this place!! You will regret going there!! read more

I have the unlimited monthly on two of my vehicles, but not my third. After this last visit I will be canceling them all. The cleaning brushes and water jets do not always turn on when they are supposed to. All washes despite the price tier have spinners at some point attempt to clean the top and both sides of the car. Multiple times I've had one or more not working. This last time I brought the third vehicle (not on the monthly plan) and raised a concern that the entire top and right side of my vehicle was not properly washed and asked for it to be corrected. I was denied a rewash with the manager telling me "you get what you pay for". The brushes are not cleaned and often times after the wash there are more black steaks on the white vehicle than before it was put through the machine. It's also ridiculous that the employees park their cars in the vacuum / covered spots when on the weekends there is often nowhere to park. Terrible service and terrible products. read more

Horrible car wash. Stay away. Been here 3 times, and today my tire tore as I was in the automatic wash riding through. Tried to explain to their joke of a "manager" Hayden, who was necessarily rude and inattentive. He is anything but a manager. Refused to help or show an ounce of sympathy. Cancelled my membership solely because of how this berk didn't handle a reasonable problem. He just cost you and my adult kids 3 memberships. Stay away from this place. Horrible hiring and training, and they don't maintain or handle equipment issues. read more

Is this place closed now? Or broken? I've driven here 5 times in the past 2 weeks during business hours and each time cones are out blocking anyone from using the car wash. No one answers the phones when you call. read more

You can NEVER get through to the customer service regarding billing, you are instructed to email them and supposedly they will get back to you within 3 days. I have attempted this 3 times with no response. They have double billed me every month for 5 months. I finally cancelled membership because again no communication and still was charged after cancellation. My bank refunded only one month but I am trying to get them to reverse other charges. This business is not worth the hassle we have had to go through. So frustrating! read more

The gentlemen are also super friendly to me. I unfortunately have a sunset license plate which at times makes the scanners hard to read my plate/pass etc. They are also so quick to key it in for me and are nice in the process. I go to a couple locations in the valley and the employees are hands down the kindest here! read more

Worst customer relations ever. I signed my wife up for unlimited car washes. They put a sticker on the windshield for ID and every time she's goes to get a wash they tell her we're no in the system. We have their sticker and we took a copy of my current credit billing showing the payment deducted but they still refused to wash the car. The manager is not pleasant or understanding. Would not recommend them to anyone. If have any trouble good luck getting it resolved. read more

I have been a member since day one at the Cave Creek location! Awesome Customer Service and always available to help out at anytime! My car is always washed perfectly and they have an assortment of items to assist me with cleaning the inside of my car. Everything is always fully stocked and available to use. I absolutely love this place and always tell everyone about it! Thank you! read more

I noticed some of the negative reviews on Yelp, but because this car wash is so close and convenient for me, I decided to give it a try. I am not at all disappointed. I have been back twice since the first time and each time I am pleased with the wash, and I love the free towels, great vacuums, and even free air for my tires, if needed. I live on a dirt road, so it is nice to have this service close by. Thank you! read more

I'm seasonal in Cave Creek AZ. I bought memberships for both of my Yukon's as there was a special going on. All went well until I took the older Yukon down and it broke the rear wiper off. They said they got it fixed so I went in again and it broke it for the second time. One of the employees gave me $20 out of his own pocket. He said they were fixing it again. I went thru a couple days later and it broke it again. In total its broken 3 of them. I decided to cancel my services with them. I canceled the one the beginning of March and told them to cancel the other one the end of March. They after charging me an extra month on the first vehicle and 2 extra months on the second one. I can't reach anyone nor have they ever contacted me on the repairs. I had to Call my CC company and stop charges. I disputed the 3 charges. I liked the place but will not use it again next year. Its just too hard to get anyone to respond. Too bad. I'll use the one in town next year. read more

I stopped in. Back in July. Ran the car through. They were new in the area. The Suv was A 2020 Mazda CX5. I was headed home. I heard a scraping noise. I pulled over to see what was. The wheel bezel. Was hanging off. I removed it. It was damaged. Windy Crow stop in the next day. Filled out information. They did not have a claim form. She was instructed to get it repaired. Which we did.gave them the repair bill. That was August. Windy called claims several times. They said that they would reimburse us for the amount. It now December. This is not the way to do business!! Yes we have a claim number. Beware!!!! read more

My husband and I both have monthly memberships. The quality of the wash has greatly diminished. The towels are are not cleaned throughly and as a result leaves streaks after drying. You cannot clean windows with the towels and window cleaner provided as they leave grease film marks that very difficult to remove. Very often towels are no replenished and you have to walk several stalls to retrieve. Additionally, the stalls are often littered with debris and dirt. Currently looking for a better option in Carefree area. read more

Terrible customer service. Attendant too busy talking on his phone to pay any attention to customers. Actual wash didn't get the car clean. Went thru again to complain and get another wash. Was met with disrespect and another wash that didn't clean. Go somewhere else. This place is bad. read more

The staff were super attentive and helpful and the facility is so clean, neat, and advanced in technology. I had just moved to Carefree and my car has never looked better! Everything you need for a great cleaning experience is there! I joined today and look forward to a convenient and excellent place to keep my car clean. HIGHLY recommend! read more

Wonderful staff! Fantastic manager, great smile very down to earth. Always a great experience.

Great great wash, reasonably priced. Coming out of that wash the car is cleaner than an hour at cobblestone with 8 pendejos pretending to dry the car and not doing anything. What I do is I use bug remover at home before I go, then get 'er washed at superstar. Comes out wonderfully, then I use their FREE vacuums to touch up the inside, glass cleaner for any smudges, and free hand towels to wipe down the door jambs and trunk seal/inside. Takes me less time and it's almost as good as a detail. And today the manager simply took care of me when the internet coupon wasn't coming up on my phone. They've even got really good employees! I am loyal as a puppy dog when something goes wrong and a manager steps in and fixes it immediately. They've earned my business. By the way, I did not buy the monthly subscription but it's worth it if you're obsessed with automobile cleanliness. read more

Just noticed my bank account shows pending payment to super star car wash Cavecreek for 24.95. My bank account not credit card. How did you get my account number? I have used your company twice and do not want anyone have my account number! Besides that the times I have used your company the running boards were still dirty. Now I tried to call you and was told a there was a 51 min waiting time to speak to someone...Really? Do you really think I should wait 51 min? Very poor business practices. I will have to file fraud charges as I am not going to wait an hour on hold army time is as valuable as yours!!! read more

On the monthly plan and it's awesome. Advise on getting the plan it's saves time and money for just 1 step above the basic wash.

Went to Superstar again and guess what???? Closed again!!!! What is up with the Cave Creek location? I'm being robbed. They keep taking my money but not delivering any service. Stay away from this business!!!! read more

Warning beware do not enter!!!!!!!!!!!Warning warning warning warning warning warning warning do not enter warning warning warning warning do not enter carefree superstar car washWho wants to take their $80,000 vehicle and drive through a facility that doesn't answer the phone has no customer service leaves their facility to be commanded by a bunch of careless teenagers and when something actually does get damaged there's absolutely no way to speak with the Caring superstar car wash customer service employee??? How many $60-$80,000 vehicles do you have run through your facility every single day that you do not care about your customers???? after repeatedly have been told that they have an impeccable attention to detail and overwhelming care for their customers?????explaining to me that they could not and did not find any damage that was done in their facility on my vehicle during their incredibly thorough investigation??? Their videos that I demanded to have sent to my email only shows more that my vehicle was in some kind of altercation with YOUR machine, as my vehicle stops in the middle of process and goes backwards a foot? Is that normal? I've yet to have a machine like this send my vehicle in reverse as of yet in my lifetime!! Why don't you show the videos of my vehicle entering and exiting your facility? If my vehicle entered your facility with damage on the hood and then we have no more to talk about!! You have video cameras all over the facility and you give me 10 seconds of a joke??What kind Supervisor of the superstar car wash claims adjusters do you think you are after that kind of response Teddy Coleman????? I'll give you another week to get your shit together and then I'm gonna go protest out in front of your facility and explain to your customers what kind of damage you're going to do the vehicles and how you do not give a shit, also you'll be hearing from my Insurance company and lawyer If necessary!! read more

I've never been a huge fan of automatic car washes but I needed one since it just rained and have been busy and omw home I stopped in just to get a basic car wash but the machine wouldn't read my card and I was struggling to get it to read and the worker named kash came out to help me and he gave me the wash for free so shout out to that guy for helping he was very friendly and nice definitely good at customer service. read more

***Update*** After MONTHS of trying to get my refund I finally get it after being FRAUDULENTLY charged for 6 months ( even asked for next charge, the 6th one, to be stopped when I caught the charges and they charged it anyway). I had been a customer of Super Star Car Wash for over 10 years and can't believe I was treated so poorly, had to threaten legal action for my refund (which was promised three times over more than a month before granted), was snapped at my Maritza the "customer service" girl who never answers her emails and calls you, if ever, from a blocked number. Not offered services or relief for charging my card without authorization for 6 months. I used to like this place but have never had someone offer you service (when you're trying to purchase one wash) and keep your card charging indefinitely without your approval. They kept saying they were sorry I wanted to cancel service, and I am getting my refund, I just need to wait. I am quite upset with how they low played the situation as this was FRAUD, not cancelation and not a requested refund but a claim to MY FUNDS. No reparations or in kind gesture was offered. I will be going to the BBB and posting warnings online as this company does not want my business or to do the right thing. read more

Super Star Car Wash - Black Mountain Blvd & Carefree Hwy - Unanswered emails with Super Star - Car Wash Near Me - Cave Creek, Arizona

Like this car wash except for the loud Rap Music. Like the towels provided and glass cleaner.

I was excited about the new car wash In Cave Creek, I began to use their service a couple days after they opened. the staff was friendly, professional, and helpful. And the car wash was great! Now that we're into it for six weeks or so since it's opening and after I purchased a membership, It definitely has slipped in Service. The staff is still friendly but unfortunately I don't think there's been a day that they have opened on time! It's supposed to be 7:00 AM, today I was there at 7:45 AM and still closed. This is a daily issue. I need a clean car for my work and I need to be on time. I'll give them one more week if it's opened more then its closed I'll be happy to update my review. read more

I usually have a good experience here but the last few times have not been good. The camera can never read my license plate and membership. After waiting for 10 minutes, hoping somebody would come out and put the arm up so I could drive in. no one came out. They were busy on Saturday when this happened. So I paid eight dollars to go in. The guy there named Hayden I explained I just had to pay, yet I had a membership and he rushed me and said he would handle it later. He quickly moved me into the lane. I felt a repetitive "thumping" but figured it was something to do with the tracks. The car behind me did look very close to my suv. Get out of the dryer section and noticed the whole drivers side of car is filled of soap. I pull back into the line- can't get through the bar arm again. Get out of my car and try to flag the guy down (I had my 2 year old in the car). A woman came up from the car that was behind me and asked if my car was OK. I told her I thought so just a lot of soap all on the side. She said that thumping was their car being slammed into the back of my car over and over again. I have a 2 inch hitch on my car and that's what they were hitting. I got a hold of the guy and told him what had happened and he said he is super busy and if we had exchanged insurance information. I told him my car looked undamaged, but her car did have damage and she was that blue car parked in the first bay right there he should go talk to her. He said he would check into it. He let me through and I drove through the car wash and then parked my car. I went over to the woman to talk to her and she said he had not come back. I told her I would be emailing the store since they increased my membership price without letting me know. And I would also be bringing this up. She said the guy just kept rushing people through. Later on at a dinner banquet one of our friends said he had seen me at the car wash and said same thing that this guy was not paying attention and just shoving cars through the car wash. He said he thought that blue car was very close behind on my car as well. And I informed him my car was actually hit and hers had a small amount of damage to the front bumper. So far I have gotten an email response regarding only the fact that they increased my membership by $10 a month after 11 months since I had a "special". The person did not mention anything about this incident of my car and the blue Honda getting hit read more

Free vacuums, rags and class cleaner. This place is the best and so convenient. 11/10 would recommend

What a sorry excuse for customer service. Don't ever do business with this company. I went in for a car wash on 6/15 and my vehicle was damaged - my rear window wiper arm got broken in half from the brushes in the car wash! I then filled out a damage report while I was at the car wash and was told I would receive communications from the claims department in just a few days. I heard nothing. On 6/20, I went ahead and ordered a replacement wiper arm for my vehicle. The next day (6/21), I called the main phone number for the car wash and spoke with someone who assured me that I would hear back soon. They refused to provide me with a contact phone number or email address for anyone in the claims department. But, instead gave me a general email box to which I submitted a copy from my phone of the form I had already submitted on 6/15. I also included a picture of the damage, the receipt from the car wash and the receipt for the replacement part from my car dealer. They said it can take 10 days to hear back. Still heard nothing back from them. On 6/30, I called again and the representative I spoke with entered my claim into a claims system and ensured me that I would hear back within 24 hours. Well, even by 7/11 I have received nothing and now their main phone number will not allow me to talk to anyone, it just directs me to the website. So, I sent another email to the claims department and now another week later I still have heard nothing. read more

Super Star Car Wash - Black Mountain Blvd & Carefree Hwy - Rear wiper arm broken into two pieces. - Car Wash Near Me - Cave Creek, Arizona

I was blown away today by this place. Never in my life have I seen a self drive car wash with amenities like this. Everything brand new! The pay station easy to read and beautiful. Washing building with huge modern equipment. Price without a membership totally a value for what you get. New towels with spray and free vacuums for after, shaded area to finish up in, fun old school dance music playing which made detailing the car kinda fun?!, airguns to blow crumbs from your console, free air for tires. Oh yea! And a great scented car hanger for inside your car and two wipes for your tires! I didn't buy a package cuz I'm not here year round but the non member price for the medium grade wash of $16 was very reasonable. The best part was Angelo! So friendly, happy and helped me to drive into machine which was new to me and checked in with me twice to see if I needed anything. It's pretty sad to see these other reviews picking on this new business as we are really lucky to have such a great car wash in Cave Creek. Good luck Angelo and thank you for the great service. We will be back. read more