Fast, friendly service with an exceptionally clean facility. My car leaves every time looking brand new thanks to their ceramic wash. Proud and grateful to be an unlimited member with Superstar. read more

Jared took extra time to spray my tires after i went mudding. He is a super star car washer and should be promoted 10/10 experience with Jared read more

1st and last time coming here. I saw there were no cars so I went through the drive through wash. Half way through I hear a bang and my car shark antenna fall down the windshield. As soon as I got out of the wash I drove around and talked to the employee Austin. I explained what happened and he said "we are not liable for any damage to your car" I said ok well can I get my antenna back at least so I can try to reattach it. He looked for maybe 2kin and said. Sorry I don't see it anywhere. He got my number and said if he finds it he will let me know. Like really?!?!?!? It's 6pm and there is no one else in line and they can't get it for me?!? He kept repeating too that they are not liable. Super unprofessional. I go to drive through washes all the time and the shark antenna has never come off once. Will not be returning. Also I paid for the $20 wash and my car is still not clean. What a scam. I called the corporate number as they recommended in the response to this message and a "manager" from the Val vista location called me and said they clean the car wash bay every Sunday and will call me 1st thing Monday morning on 12/28 inn if they found it or not. The manager never called me back............ read more

Super Star Car Wash - Val Vista Dr & Queen Creek Rd - Car Wash Near Me - Gilbert, Arizona

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Mike and Evan are amazing ! I showed up and they got me the best car wash for my Jeep.

First time I went here the ceramic wash did well. I've been back and it seems that when you pay for the ceramic coating, it isn't actually added to the wash. First time I could tell it was on the car, very polished looking and smooth, other three times the car felt like a standard wash was performed. I also don't like that that they don't spray the car down with water prior to entering the wash. First stage is soap and scrubbing the dirt on the read more

Super Star Car Wash - Val Vista Dr & Queen Creek Rd - Ceramic wash - Car Wash Near Me - Gilbert, Arizona

I went here yesterday and paid for the 12$ option not only did my car not even really get washed (my front bumper still has a lot of dirt and dead bugs on the front like it never got sprayed at all) but some part of their system ripped up my front wheel well to the point the whole thing fell out of my car this morning while I was driving to work due to how warped and and broken their car wash made my wheel well. I don't know if it was the automated system or the attendant not guiding me onto the track properly (he made no indication whatsoever that I wasn't aligned right) but whatever the issue was has just cost me hundreds of dollars in repair. Do not give this place your money and use their services because it will damage your car and they will not take any responsibility for it. read more

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Great little car wash! They have clean damp towels to wipe down your interior and windows, that's a huge bonus over other car washes I've been to. Facility is clean and well maintained. Very friendly staff as well. Thanks! read more

Came here to get a mid tier wash for my F-150. The last part of the wash, and the dryer, damaged the housing of the third brake light. I talked to a line employee and they took a statement, said they would fax it to corporate, and they would reach out. 10 days later, still no response. I call the office, and the woman who answered my call was very polite, 5 stars for her. She tells me they will follow up and the manager of this location would reach out. 5 days later, no response. I call a second time, she informs me the Reigonal manager would contact me. He didn't, he leaned on the store manager to call me and they agreed to reimburse me for 50% of the part. At the time I estimated it would be $50. Turns out San tan ford sold the OEM lights for $100. I call back, and the manager said "I can only cover the original price price you gave me." Whatever, I cut my losses and they covered $25 dollars. I'm very disappointed in how they handled this. They said "we aren't liable for plastics" sure, but this is an OEM part, that your wash damaged. From being ignored, to a lame offer, I'm very disappointed in this company and location. Avoid this place. There are better options out there. read more

I've been to this car wash twice and always have an amazing experience. Super friendly customer service, awesome wash, and they give you a free air freshener that sounds amazing. The car wash attendant Justin was super friendly and helpful. I'll be coming here again read more

Good services and the people always treat you well. I like it more because it's closet by my work read more

Super Star Car Wash - Val Vista Dr & Queen Creek Rd - #superstarcarwash - Car Wash Near Me - Gilbert, Arizona

Do not expect customer service from this company and watch your credit cards for unethical billing practices! Take a look at the BBB and you will see a consistent pattern of denying claims due to "policy" for almost all damage complaints. There are also hundreds of complaints where customers did not sign up for a membership but were enrolled and charged without their consent. In reviewing other social platforms, this unethical billing practice is very wide-spread and the company is not consistently responding on those social media platforms. In contrast, the company is responding to every complaint with the BBB. Why the difference? To protect their BBB rating! The company has had 157 BBB complaints in 3 years and 84 in the last 12 months. Their average review with BBB is 1.2 out of 5. This is terrible and an indication of the lack of customer service they provide to resolve issues in the field. They have a B rating overall due their response rate to these complaints. If you review the responses, you will see almost every damage complaint is answered with "per policy the damage claim is denied". This is their standard operating procedure. Here are a few examples "due to customer negligence the claim is denied", "due to aftermarket products the claim is denied", "due to customer not filling out CSR form, claim is denied". For billing related claims most are "We are working with the customer to resolve" or something similar. There is zero responsibility for damage but to be fair, it looks like they are trying to resolve billing disputes on the BBB site, but not so on other forums. My situation...On 8/31/22 at 5pm, I visited the location at 4861 S. Val Vista Dr and my truck was scratched by the scrubbers when going through the tunnel. The scratches are consistent with same motion as the scrubbers. I did not observe the scratches at the site due to poor lighting. Pulling into my garage 15 minutes later, they were very visible. I immediately notified the company via their website and sent pictures. The corporate office asked if I filled out a CSR which I did not and I responded I would go back the following day (9/1/22) and do so. I returned to the location and met with the store manager and filled out the paperwork. He said a district manager would contact me to follow up. After a week of not hearing from the district manager, I went back to the location on 9/7/22 and met with the same store manager. He apologized about the lack of follow up and said he would personally call the district manager and inform them of the situation. He also gave me a card for the corporate office to follow up with them. I emailed the corporate office and informed them of the situation and they too said they would relay my concerns to the district manager and have them call me. About two weeks later and still no call, I emailed the corporate office and was informed since I did not fill out the CSR at the time of the visit, my claim was "denied per their company policy". So basically, they are calling me, the customer, a liar. If they believed my report, they would have tried to help versus taking a hard stance of "sorry, the CSR was not filled out during the visit" While I understand companies have policies and procedures to operate from, this company leverages them to the extreme to shed responsibility of doing the right thing of helping a customer. In addition, the district management staff is incompetent or doesn't care if they cant pick up the phone and at a minimum, call a customer to explain their stance or better yet, try to find a workable solution for both parties. Customers have a lot of options nowadays. Its hard to understand why this company is so quick to use their policy to say no and does not feel a customer is important enough to deserve a call. The damage is $600. I spend $40/mo on washes and $200 for diesel oil changes. One year lost revenue = $1280, 5 years $6,400, 10 years $12,800.... What in addition will be lost from other's who read this and those I will be sure to tell? Stupid decision by the company to deny the claim if you ask me. read more

DO NOT LET A WASH ATTENDANT TOUCH YOUR CREDIT / DEBIT CARD! They will sign you up for a wash plan without your knowledge. Attempting to cancel the fraudulent transaction is like pulling teeth. Once they tell you it's canceled and pay no attention as to how and why it was opened in the first place, they hit you with another couple months charged just for good measure. I actually changed my account number to avoid further fraudulent charges as they just can't seem to cancel the account. Why would they... they open it without my knowledge. If you visit, use cash and definitely do not let the attendant get near your card or push the buttons for you. Do a quick Google search and you will see I'm not the only one. read more

I was actually really happy when this car wash opened and I liked going there. Up until when I went there in March and I was purchasing the $5 wash a young kid walked up to me and said they were running a special where I could get the $15 wash for $5. I asked him "so it's just $5? I'm not signing up for anything?" He replied " no, it's just a special we are running." I went to the car wash a month later and it just let me through without paying so I thought well that's weird.. I didn't even pay. That's when I checked my bank account to realize he signed me up for the membership without my authorization. I then let one of the employees know and she took down my information and said she thinks she knows who I'm talking about because they have had a few complaints. She said the district manager would give me a call, never received a call. I then called and talked to someone in the corporate center and he said he apologized and canceled my membership and that I need to go through my bank to dispute the charges. I have to go through all these hoops because they hire sketchy irresponsible kids to work there. Super fraudulent and I'm still mad about the whole situation. I will not be back and I warn everyone to be careful because they will take your card and sign you up without your consent. read more

Beware! Check your recent credit card statements as this location is charging $19.95 subscription fee without permission or never signing up. Multiple reports on our local Nextdoor app of this happening to others. read more

Anthony was amazing. He went above and beyond explaining how the services worked and which package provide which services. Answered all my million questions without getting an annoying tone for asking anything read more

Antony went above and beyond to make sure we got everything we needed when coming here today. Will definitely be coming back to this location! read more

Easy to use and decent prices. I take all our vehicles here for a quick wash or a heavy detail after a long drive. They do a great job. Keep it up! read more

Do not waste your money. I got the ceramic car wash. the car came out dirty and no ceramic wax which they denied. I have been getting the ceramic wash here since they opened, this time I did not see the correct amount of soap. I complained they said it came out and refused to compensate for the mistake. will never go back their loss. POOR MANAGEMENT!! read more

We had a membership at another car wash, came here and signed up with Justin, what a difference! Our car is actually clean, area around the tires is clean of dirt & grime, which wasn't happening at the previous wash. Justin was helpful & friendly!! Will be renewing membership when it expires! read more

They closed 5 min before 8. Disappointed because I wanted a wash. Surprised they closed before the time they advertise

my car wash experience was fantactic. the way it blew my car. wowzers

Awesome service and always very clean I recommend this car wash. I have the monthly pass and it's a great investment.

I got a coupon in the mail for a free car wash as an introduction to this new location. I was amazed what a good job the drive thru wash did. They had amazing water pressure and my car was shiny and clean again. They had social separation at the vacuums and plenty of slightly damp microfiber towels so you can wipe down the inside of the car and the windows. I will come here every time I need a wash! read more