this young black kid lied to me. told him i only want to pay as i go. he then told there is a special for 1 month for $16 i verified there would be no autopay he told me no LIAR read more

Asked for a Detail job: Quality not good still bugs on the front grill and bumper, didn't bother to vacuum inside. Value price to high, service requested after asking why things didn't get done employee stated I'm really busy today, no have time. This is my second time here and not worth the time or money. read more

Super Star Car Wash - This is after I cleaned them - Car Wash Near Me - Gilbert, Arizona

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Anthony is the biggest dick I have ever encountered. First off, no one was there to direct me into the wash so I had to wait a little while. Then, he starts directing me and gets mad that I'm not going where he wants me to even though that's where his hands are pointing. He then grabs hold of my wheel and does it for me very aggressively. I told him to be nicer next time and he didn't like that. He stopped the entire car wash to yell at me and then mock me in front of his coworker. This makes me never want to go to a superstar again. What a nasty person. read more

Super Star Car Wash - Car Wash Near Me - Gilbert, Arizona

I been going to this location for the last 18 months and I was never charged to get a spray down cause I had mud on my truck, I was told to pay 10 dollars or leave everything I was told made absolutely no sense. I was told I wasn't going to get a refund also. I spoke with a manager at another location and said that's not a thing and it's not a policy and I basically got scammed out of 10 dollars read more

Jamar went out of the way to knock all of the dried mud off of my truck before sending it through the wash. It took several minutes of extra work and effort. I was surprised because I only asked and paid for the basic wash. I appreciate the free dash towel, vacuums and rags. read more

I can't say enough about how great of a job these guys have done on both cars we've sent them. I was selling my car and wanted to get it cleaned up. Ended up springing for the full detail package hoping that the price I could sell it at was more than what I paid of the detail. They made the car look brand new (and it was a 2007, so that's impressive)! We were considering listing it for the mid $7k range, but when we saw how good it looked, we decided to go high and went up to $8400. It sold in less than 12 hours for $1000 more than I thought I would get for it! They did such a great job, that I took the car that we bought to replace the old one (which had already been detailed) and they did the most incredible job on it. I'm planning on taking in my other car just to round out everything in the next few weeks. Once I saw what they did to the car we were selling, I just can't help but feel like my daily driver is dirty by comparison! If you bring your car here, make sure you ask for Kevin to do the detail. He's the detail manager we worked with on both cars and he was beyond impressive. His work is next level. You won't regret a dime of the money you spend if you take your car to him. I also worked with Bennie while I was there and he was super helpful as well. See below for photos of the first car that they did (that we sold). Do yourself a favor and bring your car in for a detail here! read more

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I have to give credit where credit is due. Six years and counting, Super Star at 1742 Higley Rd in Mesa AZ has taken extra care of my Jeep and kept it immaculately clean. They did such a wonderful job today cleaning my car after the rain did its damage, that I felt like I needed to share my two cents. Here is your experience with Super Star at 1742 N. Higley Rd. Justin will greet you with a smile bigger than the world. He assesses your car and suggest recommendations with great deals. Justin is very friendly and very knowledgeable when it comes to sealing, waxing, and other great tips for your car care. After a wonderful round with Justin, then you'll meet Kevin, the Manager, who will ensure your happiness with the great deals from Justin. Kevin adds further customer service by double checking that you have the care you need for your car, and at times Kevin will suggest greater deals on your selected service when the store has new offers. Kevin has helped me save money on extended deals the store offers at periods of time throughout the year. Here is the cherry on top.... meet Kyle, the other manager. Kyle is very humble as he polishes and clean your car in his management role. Kyle will have your car looking like its ready to enter a CAR Show. My car stays shiny and clean for at least a month, if it doesn't rain, after Kyle dresses and manicures it with that magic touch. There are other employees at this store with excellento customer service, they are like family and I wish I can name them all. I highly recommend bringing your car to THIS store for a Super Star car wash. Thank you Super Star family at 1742 Higley Rd in Mesa. I look forward to another great year with the family. read more

I've been a membership holder here for years and sometimes my car is perfect and other times it's absolutely horrific. I come often so my car isn't ever *that* dirty inside. Last time I came through was the worst it's been. Instead of cleaning the 3rd row they just folded my seats down, and the passenger side was completely untouched. Trash still in the door cup holder and crumbs on the seat. I did ask the employee to finish wiping the windows in the back, and he seemed confused as to why I seemed like the job wasn't done, and I felt so awkward I just left and came back a few days later to avoid the confrontation or to come across like a Karen. I just think the management needs to know that he results of their employees work varies WILDLY and i think some quality and performance checks could help improve the experience of lots of customers like me who want to keep coming back but are getting 2-star results about half the time. I hope management can make the necessary changes or I might take my membership elsewhere! read more

I have then going to the car wash on Higley and Banner Gateway and had nothing but problems since the beginning the manager was it was nice and helped me the first time the machines were not washing the back of my vehicle the other day when I went to the car wash I heard a bang on the side of my car didn't think none of it got out and the rear bumper there was chips of paint missing in a dent in it today I go through the car wash I come out and my tail light on the driver side is completely cracked I called the manager and he says oh our car wash can't do that there is something wrong with the car wash I have been doing reading about these car washes it's better for you to detail your car yourself if they do not resolve this issue I'm canceling my membership because this is the most ridiculous Car Wash I have never went to not only does it not clean my vehicle it damages it read more

Super Star Car Wash - Car Wash Near Me - Gilbert, Arizona

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UPDATE: The manager called me back and was very kind and had me bring it back in so they could buff out the scratches. They got them out and it looks new again. The manager was very professional and kind and apologetic. Everyone I spoke to was kind, my biggest complaint is that I left with scratches on my brand new car. I know it can happen when debris gets caught in the brushes-but it's very disappointing to pay to have your new car cleaned and leave with it damaged. When I called to let them know the woman who answered was kind, but did not apologize and simply said "I'll let my manager know to check the brushes" and hung up. Still professional, but again I was just really disappointed with the outcome of my service here. read more

Super Star Car Wash - And the front scratches - Car Wash Near Me - Gilbert, Arizona

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No....... their full service wash tore the spare tire wheel cover off my Rav4. First, the associate claimed it wasn't their responsibilty. Then, I go inside, and they looked confused and offer nothing. I ask what we can do, they give me a card to contact corporate. Then, I contact corporate stating I have photos of the damage and the receipt. Then their "adjuster" comes back saying I should have filled out a report onsite. Your lack of proper training of your staff should not be my problem, yet it is.... The employees demonstrated poor customer service and evasive behavior. Damaging my vehicle, then not taking responsibility for it, not okay. read more

Super Star Car Wash - Car Wash Near Me - Gilbert, Arizona

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I just wanted a wash and some vacuuming. I was too tired to do it myself like I usually do, so I decided I was going to pay a little more for them to do it. Drove up and I was the only one in line. The guy was friendly and I made sure to tell him I only wanted the basic wash and vacuuming.... He ignored the fact that I said I was only there for the basic stuff, and went on to tell me what he thought I should get. I sat and listened to his whole up-selling conversation. I ask for the price and he says for about $150. I almost died... I say no thanks. And he then offered other packages. I sat there for about 10min. I again say no thank you and he gave me a disappointed look... Finally my car went thru and it was out the conveyer. I saw them vacuuming and they took their time. Got called out, they gave me my keys, and off I was. The job was pretty good and my car smelled really clean. Nice car wash but the annoying up selling must go. I was so irritated that he ignored me and still tried to get me to pay for something way out of my price range for a car wash... That's a no for me. read more

Very disappointed today! We have been coming here for years even though it's not close to us. Today I paid $33, and there are still bug marks on my windshield and front Bumper. My mats were not vacuumed. The inside was not even cleaned. Sorry to say but Won't be returning. read more

Now that I'm old and disabled, I cannot even vacuum the inside of my car. I've gone to several car wash places but this is the best. My car was washed, tires are now shiny and it smells like cherries. The weird debris was vacuumed out, including the trunk, Mike and the young man who dried and vacuumed my car were especially nice. He did miss the very edge of the back window but I was able to clean that small area. Given that the last place did not even clean up what looked like spilled ice cream (which was not there before), I was very impressed with Super Star. They truly care about their customers! read more

I've been going too this car probably about a month just getting a simply wash. Then I met Justin, he saw the paint was faded on my passenger side fender(I wish I took before picture too show y'all how bad it really was). He walked me through all the option they had and we did a full services. Which was about $250.00. Anywhere else we're gonna charge anywhere between $400-$600. The waiting process I didn't mind because I knew they were putting good work into my car and I knew my car was in rough shape. If anyone was wondering I believe it took about 4-5 hours too work on my car. And their work shows inside and out. Robin gets a big thanks because he took the time to make sure my car came out looking amazing!! read more

Super Star Car Wash - Car Wash Near Me - Gilbert, Arizona

STAY CLEAR FROM THIS MEMBERSHIP!!! 2 month ago I drove through for a wash, The salesman offered me there best wash that day with a membership for $10 and $29 a month. GREAT RIGHT?? I asked him, "Dont you have to put a sticker on my windshield?" Nope our gates automatically read your license plate. Fine.. drove all the way to the wash and of course the gates don't open automatically , no one was available after hours to talk to. This happened twice. I remember the sales guy telling me I could go online and cancel anytime... So I proceeded to do so of course was unable to cancel online... Since then I've been unable to talk to anyone by the customer service phone number as well. I've walked into the Greenfield location and higley location and both Mgrs onsite are unable to cancel my membership?? So in other word, I've had my car washed once by being there during business hrs to have the gate manually opened!! How convenient right?? l My debit card has now been charged 4 times for $29 and I have yet been able to get my car washed by the gates automatically reading my license plate!! Was Also told by the sales guy I could go to the Higley location and get a full service car wash with my membership, that was a lie as well!! GOOD LUCK CALLING CUSTOMER SVC AT 623-536-5956 THE REP TEDDIE PLACES U ON HOLD WITHOUT NOTICE , AND THEN HANGS UP ON YOU!! read more

Super Star Car Wash - Car Wash Near Me - Gilbert, Arizona

Love this place! At 72, I am disabled and cannot clean my car. I went to Super Star and Yalisa, clerk, went over all the options with me. I made my selection and asked her what I should do next. She said "have a seat" and called a manager to take my car through the wash and deliver it to the drying staff. Everyone was so nice and my red car now glows in the sun. Next time I don't think I'll have them add an air fresh smell since it did not last that long but my car is so clean! They even got out the embedded sand on the front mat. read more

Very friendly and helpful. Anthony at the entrance was very nice answering all my questions and helping me learn the system. The whole crew was friendly and did a great job. This was at the Higley and Baseline location. read more

If I could give zero stars I would. My father had his car detailed at this location in Gilbert and when he returned to pick up his vehicle, he paid in full for detail job ($199) and was handed a TAPED broken key. The technician admitted that he BROKE his key and when the manager Francisco Leyva came over to speak with my father, Francisco grabbed a pair of pliers to try to start the car. He then told my father that his car is "old, a 2009. The key broke from wear and tear." Took no accountability, no apology and told my father to "do whatever he needed to do." My father had to pay to get a new key made and reprogrammed and when he brought the receipt in to see if Super Star Car Wash would reimburse him for damaging his property or work something out, this "manager" told him NO. This place is horrible. My father paid for his detail service in FULL. They broke his property and smugly told him that they will not take ownership in knowingly breaking his key because his car is a 2009. DO NOT DO BUSINESS HERE!! They mistreat their customers and damage property. read more

We were on a weekend trip and ran into two swarms of honeybees. So we took the car to superstar car wash to have the bees removed. Rico was very helpful in getting the bees removed. Rico power wash the front of the car and then sent us through the auto wash. We came when we came out the other side. They were all gone very good. We were very pleased with his help and consideration. We have been customers and will continue to be. Because of the good service. read more

Haven't done a drive-through car wash since the Monsoon, so it was time. I went for the Signature wash with the Simoniz Ceramic Sealant. You never know if these extras are a rip-off or not. In this case, I was happily surprised at the quick and superb job that was done on my Ford Escape. It was sparkling inside and out. Inside, everyone had masks on and the cashier sanitized the counter when I stepped up to it. Great experience and I shall return! read more

had a full service wash/ detail done. guys took 10 minutes and did a horrible job. water spots all over my car, car wasnt clean all the way, inside had dirt and leaves on the seats and floorboards. glass was smeared and not clean. ended up doing it myself and looks 10x better. dont waste your money here and at least detail/ vaccum yourself or somewhere else read more

I had a horrible experience at this location. I bought the membership for the car wash in July 2021. This is when Covid was going on and I did not receive a microchip windshield sticker. I had just bought a new car so they did not have a license plate to link my account to. I had been charged all the way through June 2022 due to the customer service not getting back to me. They refused to refund me for my membership despite paying for it for a year. I got to use the car wash one time when I first signed up, but I did not have access for a whole year. read more

It really bothers me when businesses don't enforce our mask regulations. It is mandatory in our entire county. Would they say anything if I walked in with no shirt or shoes? We will never get better with this behavior and lack of respect for others. read more

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This location is easy to get in and out of, which for me is always my number one priority as wrecking my ride when I just want it washed is something I try to avoid. Beyond that however they are affordable, have plenty of vacuums and their wash tunnel is well maintained so you don't feel like you are possibly jacking up your paint as you run through it. I prefer a regular car wash when possible, but this one is conveniently located to businesses I go to in this part of town so I stop as needed. read more

Employees are super helpful especially when you have a express line ticket but want a full service and get you help but don't like I saw a tall man in black verbally attacking a employee for no reason when told he couldn't do something due to his position. This does not sit right as these Employees should be encouraged to help and that was hard to watch as the employee did not merit such treatment. In the future I hope to see better with those in authority communicating with those lower and inspiring them to go above and beyond read more

I stopped in on a Saturday, busy but not crazy, young man spent way too much time trying to upsale people in lieu getting the payment and get to the wash. When the time come to me I said I am new to the area and would like to try the place out before I buy a month or yearly pass...he finally relented and let me pass. Car wash sucked I am not sure if it malfunctioned or because I only spent $10 I did not rinse or blow the excess water off it pushed me out as I am trying to see through soapy windows so I missed the 90 turn as you exit so some dude starts yelling about how I am in the wrong line. So he has to stop the line so I can backup. I pointed to the soap and say WTH, he shrugs and waved me through the express line. I had to go to another place that actually uses people to assist you. read more

Zach helped me with my car wash this afternoon, and he was amazing. He was so kind and helpful. He went above and beyond to ensure I had a good wash. I left feeling better than I came in. I will be coming back just because of him. Thank you Zach, keeping doing you because you're killing it. read more

I couldn't be happier with the personal attention I get at the Higley location. Justin is top-notch, head of the class, king of the hill, or (insert superlative)! Yes, getting a car washed may not be the most important thing in the world, but I get treated as if it is. I am so glad I found this place, especially after going to the place a mile north, also on Higley. I paid for a detail, but was told that because it wasn't noted on the work order, they wouldn't clean the headlights. 4 minutes may have saved me as a customer, but I guess I wasn't important enough to them... I can assure you that you will NOT be treated this way by Justin. I applaud Kyle for having a quality employee like Justin on staff. Thank you and you know I'll be a regular customer! TK read more

Came to get my car washed on Mother's Day, r t hey did a good job. In addition there was a $5 coupon off the Ultra Wash. Overall was happy with my car wash and I shall return! Thank you! read more

Super Star Car Wash - Thanks for the flower! - Car Wash Near Me - Gilbert, Arizona

I have come here for a couple years for washes and oil changes, they are usually pretty close to the time expectations that are set. I am sitting here now going on 2 hours and my vehicle is still sitting in the oil/lube bay. They needed to order a filter which hasn't happened before. They called the shop and said it would take an extra 20 minutes, no problem. An hour later I had to check in with them and they said the shop driver dropped off the wrong filter. This happened two more times. And since my old filter was removed, I was forced to wait it out or have them install my old filter which is not good. After 140 minutes it is finally going through the wash. They did give me a gift card for two ultra washes but I already have a monthly wash membership here. We will see how long I keep that. They should re think their part ordering process from O'Reillys read more

This is what I call a full service car wash. Even though they clearly cater to self service, with all the required features and benefits, I can choose to have them do a full detail if I like. I signed up for a monthly plan, and the tire shine was so much better than my last monthly plan at a different chain. Bravo read more

Came in and did the ultimate wash for $40. I was a little surprised that I drove through the car wash myself, but no biggie. Then you leave it with some peeps who hand wipe your windows and car outside. I am not sure if they did anything to my interior since my interior wasn't that dirty lol, but I was very surprised how quick they were so I tipped $20 and dude was super happy. I did have to ask them to wipe some more bird poop (it did look like it was car scratches, but once I told him it was bird poop and he could scrape it off, he did). Would definitely stop by here for a quick car wash again:) read more

The worst customer service ever I came here because I got a free car wash in a text message from them because I use the company a lot is there in the girl was no help in the front and unfortunately the ticket was expiring today and the only thing she told me was nothing you can do other than make you stay in full Car wash and you cannot get reimbursed for the free car wash they were offering, she looked miserable and little on the depressed side she wasn't smiling or anything no emotions she musta been having a day I guess but, no help worthless read more

This review is for Val Vista and Warner. Today Sunday 10/22 4:30. This is the worst I have ever seen this place! I come all the time , sometimes it's really good but today WOW!!! It was dirty, no towels. And I mean non. In any of the stalls . Not even 4 over. All towel containers filled to the top with dirty towels. No air in 2 places I used nor suction in vacuum. I feel bad if the reason was cause only one person working. I only saw one person .a gal guiding me in . Clean it up guys it's not worth my monthly payment if this is what I'm paying for. And 2 cars mind you. ‍ read more

$40 for a dirty interior. Host upsold me due to my car having mud on the exterior (understandable) read more

Super Star Car Wash - Car Wash Near Me - Gilbert, Arizona

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We were given a gift card from a friend worth $199 for a detail. We redeemed it today and waited patiently for 1 1/2 hours for the job to be done. While the outside of the truck looked nice and shiny, the inside was a very sloppy job. So many spots missed with their shiny cleaner. The floor mats weren't even washed. There was still dust in lots of little nooks and the air freshner was so strong it made you gag. So glad it wasn't our $200. Doubt we'll ever return to this establishment. read more

I have been a customer since the car wash has opened , they have always been very customer friendly and I have always been happy with the service until recently. I'm not sure what happening and if they just have so much business now they don't care, but , my washes have been terrible. The guys on the finish side are TERRIBLE NOW. They aren't wiping everything down or Cleaning the windows very well. I have brought this to their attention so many times . It's time to cancel my membership as well as my sons and husbands they get well over a hundred dollars from this house hold every month. I'm just asking for what I pay for !!!! Come on Super Star get it together!!! read more

My trim on the top of my car was tore off. My car is 4 months old! They found the piece inside the car wash ruined of course. We now have to have the trim replaced. None of the staff told us we need to fill out a claim while we were on site. I was going to contact corporate when I got home and then read we have to file a report on site before we leave. Why did the employees not tell us that? Terrible customer service. We will never go to this car wash again. So pissed. read more

I have a membership, and I am happy with their services. However, I got rear ended and needed to borrow a vehicle from a friend. I brought it by and ask them if they could hook me up with getting it detailed and boy did Justin do a great job for me!!! Thank you for taking care of one of your loyal customers! read more