Needed help with a check engine light and oil change - they were able to get me in immediately and…read morequickly diagnose and fix the check engine light and did the oil change - super fast and professional from start to finish! Owners were both on-site and dealt with us directly, very honest and put us at ease during what to us was a troubling situation - highly recommend Richards Auto service!

I highly recommend Richards Auto! They always have time for there customers. All there service is…read moredone in a timely manner. The owners and workers are very nice and helpful. They will answer any question you may have. Prices are very reasonable. I won't take my car anywhere else.

Steve and Jim are the most knowledgeable mechanics in Northeast Ohio. They know their stuff and…read morethey get the job done well reasonable pricing and get your car back before you know it

They patched my tire a while back, great guys, great service. They worked through lunch to take…read morecare of the tire! Thanks guys!!!

Honest work, gave insight and knowledge about issues my car was having, alone with possible steps…read moreif future problems come up. He was able to give me a life time warranty on the parts that were replaced and can fix those if they are faulty. He was able to complete the work that was requested. Very happy we found a small local business who could service our vehicle for more than an oil change.

Tim did a great job on my car. Liz is very helpful with everything. As far as price, it was at…read moreleast on third less than quoted elsewhere. they did a great job ! thank you

Went there last year to get my rack and pinions fixed. Few weeks later the rack and pinions broke…read more Was hard to get ahold of them to correct the problem. They were out of the office for a week with the flu or something. Skip to now a year later and my car is doing the exact same thing! Of course when I called on Tuesday of last week they were off because of labor day. They said they would return on Monday. I called on Monday the lady told me she would tell them and call me back. She never called me back. Called yesterday and she said she forgot to tell them. She would talk to them and call me back. She never called me back. I called 3 times and no answer. I called twice this morning and no one answered. DON'T TAKE YOUR CAR HERE!! These people do terrible work plus not once did I see or meet a mechanic. My car was just sitting on the lot and I was greeted by some woman in the office. There is a reason these people have no ratings!

Fast, professional, reasonable prices. I've been going here for all my cars. They also redid their…read morewaiting room & its sooooo much better.

I have been bringing my cars here for the past 20 years or so and have yet to have a bad…read moreexperience. Nick and the crew always get us in and out in a timely manner and look for ways to repair our vehicles without breaking our bank accounts.

I called the shop @ 8am and asked if they had time to look at my truck due to a small radiator…read morefluid leak and the truck not starting right. Matt said absolutely and within an hour of dropping the truck off Matt had called me to tell me what was wrong with the truck. He explained he had to get parts and that it may be the next day before they could get it fixed. The next morning Matt had called me to tell me that the truck was finished. Matt also told me that if I had any issues to give him a call and he would make it right. We take our vehicles to Schultz any time we need our vehicles worked on. They are a no hassle, upfront, honest company!

Schultz has very superior customer service. Was in town for a family reunion and it was a spare of…read morethe moment situation. They had one mechanic and ask me to come back in 45 minutes and they took great care of me. I had an electrical failure with my headlight they fixed fast and very reasonable with the price. I recommend Schultz because of the customer service. Please continue your superior customer service as it was much appreciated! Great job!

If you are getting your alignments here "BUYER BEWARE" This…read morevehicle's camber was out in the rear and instead of trying to figure out what was causing it, they installed these shims, busted the bearing cover, and never told the customer. The shims they used were wrong, the way they were installed was wrong. The correct after-market shim should have been a full-contact shim. But then again the underlying problem should have been fixed first. They were going to charge the customer $158 for this on top of the alignment charge. If this is how they do their alignments you have to wonder how they do other services. I'm a retired ASE-certified tech with over 50 years of experience and ran a shop for over 25 years. I ask for customer feedback good or bad. instead, this shop asked the customer and me to leave and never come back! I would have apologized to the customer and replaced the broken bearing and depending on the tech's experience I would have retrained or fired.

Had a check engine come on. Was the thermostat. They were very professional and friendly. Service…read morewas fast and right at what was quoted to me. I will definitely return and recommend there service.

Great place. The manager is a great guy and helps with all your needs in a very professional and…read morecaring manner. Brought my car in and they handled everything I needed in one shot. I would recommend anyone who's looking for car care to come to team lake auto.

I was thrilled to have worked on my credit score enough to get a decent car financed. I wish I…read morewould have never stopped here though. I ended up paying twice as much as the vehicle was worth. I also ( within a day) took it back because the steering wasn't right. It was swaying and the steering wheel wasn't straight. They said they gave it an alignment, but the problem was still there. They did it again, still there. I kept telling them the problem was still there and their response was " well, we can't find it". They had to reluctantly, I might add, repair the heat as it wasn't working properly. They did what they could to get past that warranty period of 90 days. As I bought this towards winter, I didn't use the AC until the following summer. Nope. No AC as they condenser was shot. I could barely keep it on the road for the sway, they refused to make it right or find the issue as it was a problem at purchase, they said. They wanted my money for more appointments. I took it elsewhere and it was verified that it was a bad Rack & Pinion. It had chewed THREE sets of tires. One set I had had them put on and through that and TWO alignments, they somehow completely missed that the Rack & Pinion was bad. (?????) Either their service dept.is completely incompetent OR they knew and didn't want to pony up for the repairs. Either way, terrible service. In less than one years time, I have had to dish out 3K for their incompetence's. Granted, I should have Blue booked it before purchase, so I eat the double cost. However, to detail a car and just slap it on the lot without going over the vehicle ( If they HAD gone over it correctly, these issues would have ALL been seen and addressed, no excuse) is bad business. I was told this vehicle was gone over and in top condition. I'll not only never go back there again, I won't recommend anyone go there.