The gentlemen that work here are just that. I requested a price quote on tires a few months back…read morebut wasn't ready to get them at the time. When I called them to make an appointment, although the price increased, they still charged me the original quoted price. They didn't have to do it but they did and I'm truly grateful. I was in and out, back on the road in what seemed like minutes with new tires. To add, their prices bear out everyone else I called. It's the kindness of these guys that will bring me back.

Brought 2 of our vehicles here to have the tires swapped. A few minutes after arriving they told us…read morethey couldn't swap them because they were all wheel drive vehicles and tires were different sizes (going from an acadia to explorer). My husband and I have both worked in the auto industry do we already the tire sizes were able to be swapped, and for that matter both our vehicles are front wheel drive! My husband asked to see the vehicles while they were in the air (to double check), and sure enough FWD. He asked the girl who checked us in if she could just let tech know to double check before they give customers wrong info. She pulled the tech aside and told us tell him yourself, so my husband did. Tech had nothing to say except "ok" and gave him a dirty look. There was no "hey we were wrong we apologize"... just nothing. When cars were done my husband tried to tell the tech have a good day and he walked away and didnt even acknowledge him. We came here because ive been a customer in the past and never had an issue. 1. Not having the knowledge to know the difference between AWD and FWD - not good if youre in the vehicle repair business. 2. Not offering any kind of apology when it was YOUR mistake, just bad manners. 3. Walking away and not acknowledging a customer who was polite but pointed out your mistake and told you that you were wrong - unprofessional. We wont be back.

my family and i have been coming to rick's for years. we have always gotten prompt service, even…read morewhen they are super busy they make sure to get us worked in. repairs are done efficiently and affordably. they even have a financing option available. the staff is always willing to explain what the vehicle needs, and answer any questions. rick's rocks!! s.t.

From the owner: We warranty our work longer than the dealership. Oil Changes, brakes, tires, fluid flushes, coolant…read moresystem repairs, starter and changing system repairs.

Went in to have a front end alignment done. waited for an hour for my vehicle to be aligned. Was…read moretold that they could complete the alignment because my front end, sway bar, or torsion bar was broke, but they straightened my wheel. Got in my vehicle to drive home. had to have my steering wheel turned like I was making a left hand turn to go straight. Had other mechanics look at it only to find out nothing is wrong with my vehicle. took it to another local place to get an alignment to be told again nothing is wrong with my vehicle they just messed with it and did not do an alignment. I will never go back and will make sure anyone I know never goes as well.

I have always went to the dealership for repairs and service, I seen an ad for oil change and tire…read morerotation and through to would check it out! Glad I did, great price quality work, they give you honest feedback for what you need and tell you if you don't need something. Definitely recommend this place.

I called the shop @ 8am and asked if they had time to look at my truck due to a small radiator…read morefluid leak and the truck not starting right. Matt said absolutely and within an hour of dropping the truck off Matt had called me to tell me what was wrong with the truck. He explained he had to get parts and that it may be the next day before they could get it fixed. The next morning Matt had called me to tell me that the truck was finished. Matt also told me that if I had any issues to give him a call and he would make it right. We take our vehicles to Schultz any time we need our vehicles worked on. They are a no hassle, upfront, honest company!

Schultz has very superior customer service. Was in town for a family reunion and it was a spare of…read morethe moment situation. They had one mechanic and ask me to come back in 45 minutes and they took great care of me. I had an electrical failure with my headlight they fixed fast and very reasonable with the price. I recommend Schultz because of the customer service. Please continue your superior customer service as it was much appreciated! Great job!

Run away - Bought a certified pre-owed vehicle that was "checked" and good to go. Drove it down the…read moreroad and notice noises from the brakes. I notified the dealership and was told that it may be due to the car sitting, and told drive it and see if it continues. Well it did, so I called and took it in. They find out that it has a caliber hung up. They tell me the caliber is covered but nothing more. After arguing they decide to eat the cost. When I get the car back I realize that they replaced pads on one side but not the other. Brakes should not be done this way. This is laziness and a lack of craftsmanship. When ask they say this is how they normally would do a fix like this and that the other side pads and rotor were fine. What a joke. My best advice is to stay away. Unless you are the type that likes it without. Update: Had to go back again. Vehicle is under 3,000 miles since the first visit and they charged me for the repair on parts they told me had 3/4 life. Showed them their OWN inspection sheet for this. They must have lied on it.

I have nothing but good things to say. Bought a used equinox and have put 75 k on it still no…read moreproblems at all. Call for service appointment no problem get you in and out and explain the paperwork too. I am about to buy a new truck from them too. Keep up the good work!!

I've been here twice for a few small things. They do great work at a reasonable price.read more

From the owner: J & R Auto Repair, located in Cortland, Ohio, looks forward to working on your vehicle. Whether you…read moreneed engine work, tire mounting, or exhaust repairs, our dedicated team can help. We're available to answer any questions you may have about our brand-name products and services. We also work with tires, oil changes, air conditioning service, computerized diagnostics, brakes, and alignments. Call us today!