This review is for a specific stylist - Dee. I recently had my stylist move away and haven't felt comfortable seeking another. In the interim, I needed an impulsive cut. Dee was so friendly, listened to all my concerns about my hair texture, and was just a joy to chat with during the cut. She explained the tools, and technique she was using to give my very thick, shapeless hair a gorgeous shaggy bob with layers, and movement. She is very talented with a razor, and shears. I will definitely be going back as this was a major bang for the buck. Thank you so much for making this anxious lady at ease with a beautiful haircut. The salon was very clean, and very easy to book with online. read more

I'm extremely disappointed with my experience at Supercuts. I went in asking for a simple trim and was very clear about how I wanted my hair cut. Instead, the stylist cut off what looked like around 7 inches of my hair, despite me only asking for a trim. She also styled and cut it in a way that seemed to reflect how she likes to wear her own hair rather than what I specifically asked for. On top of that, my hair was left feeling extremely dry after it was dried. I would not recommend getting your hair cut here if you are looking for someone who will carefully follow your instructions. I am now ugly with a chopped ass haircut thanks a lot. read more

Little shop of horrors!! Passed by here on travels and got probably the worst haircut ever...it's almost like I walked in and said give me the worst haircut you can give me. Sorry but you need more training, you can't just butcher people like this! I should have asked for my money back but I felt so sorry for the girl...guess I'll wear a hat for the next year or so to hide this head. Uggggg read more

Dee is amazing! I have long unruly hair that I haven't cut in many, many years - but I needed an ego boost, so I wanted a trim and long layers. Having visions of how wrong long layers could go if cut wrong, I tried interlocks but they were booked up for a week for an associate haircut. So I decided to go to Supercuts in port plaza and stick to very long layers and a trim. Dee was my stylist and she is so very talented!! I had her go a little shorter with the range of length of my layers because she was doing such a beautiful job. She's a true artist; you couldn't call such a skill anything else! And she was extremely helpful in talking to me about my hair and offering suggestions that actually worked! I feel like I have actual cool girl hair now Thank you so much Dee!! read more

It's hit or miss at Supercuts. Some times I get a really great haircut. The stylist takes her time and spends at least 15-20 minutes paying attention to detail. This is when I get a great cut. As a result I leave a very generous tip. Other times , the stylist blazes through my haircut within 5-10 minutes. My hair looks choppy and does not lay right. When it grows out it look it's uneven. Make sure if you get a great cut, remember the stylist name and request her again. read more

Every time i go here i am rolling the dice. It honestly feels like they just pull people off the street to cut your hair and then you have to get one of the other stylists to fix it. they continue to hire people that can't do hair read more

I hate giving negatives reviews. But not only was the hairdresser rude, my hair was butchered here. I asked for a bang trim. Blunt bangs. Seems easy enough right? This woman butchered my bangs! They didn't come out blunt. They came out jagged and up to my forehead. She cut some strands of hair that weren't even my bangs! So I paid nine dollars for a horrid bang trim. (Plus the tip I gave. Yeah even if she botched it, I still gotta tip.) She wasn't very friendly either I might add. She had an attitude from the get go. Maybe she had a bad day but it was unacceptable. read more

Dee was/is an amazing stylist. I have been going here for a couple of years and I've had her almost every time. She does a great job, and always cuts it perfectly. She is a great person overall and I always look forward to getting a haircut. Thanks Dee, you've kept my hair looking good, for over 2 years now!!! read more

Love Alison - she's very efficient & listens to what I want for my hair!! Plus when I leave I get so many compliments!! read more

Will never be spending my money here again. Friendly staff yet nobody in the store knows how to cut hair. I went many months back and they screwed it up and I went back again today. They cut off way more than i asked and the right side has more hair than the left. They don't listen and have no sense of style relative to hair. read more

I was a regular customer and always got my hair cut the way I preferred, but my last appointment was a little bizarre. The stylist, despite my objections, insisted on raving about her dog and canines in general, inferring that they are superior to people because they are loyal and don't talk back. I think she would find a rewarding career at PetSmart. read more

Good place to get a simple trim (me) or men's haircut (hubby). Not paying salon prices for atmosphere or extras. Clean, remodeled, pleasant interior. Always greeted and taken care of quickly. I love when I get a stylist that doesn't want to chat. I like a cut 'n' go. Tip: call ahead at busier end of week to get your place in line. read more

I have seen so many people many of my own girlfriends come out of there with absolutely butchered haircuts. Just spend the extra money and get a real haircut by someone who actually knows what they're doing. It's actually comical read more

I got a haircut today and I asked for only an inch off and now I don't have hair. She didn't really pay attention to what I told her and I couldn't see what she was doing until she had done it. read more

The most friendly staff around. I always request Shannon M but the entire staff is amazing. I drive all the way from Portsmouth just for this amazing staff! You guys are the best! read more

Nope. I should have known better and they could care less how you feel about their work. Attitude instead of a rectification when they know you're not happy. It's supercuts after all what did I expect read more

Subpar service. I went in for a walk-in appointment, expecting somewhat of a wait. The person at the desk told me it would be about 15 minutes, so I decided to wait. 45 minutes later I decided to just leave. Hint: your customers would be much happier with you if you were just honest upfront about the wait time instead of stringing them along. read more

I love going into salons for a wax when the employees don't know I'm also a licensed cosmetologist. I not only know how services should be done, but I know how they shouldn't be done. I'm not one to not tip, but that girl didn't even deserve the $12 I paid. To think she not only had to go through schooling to get her license be go through additional training to get on the floor and take clients and she still can't do a simple brow wax. All I have to say is good luck to her and her future in the industry. read more

Brought my son here last week. Asked the 'stylist' not to cut the front of his hair as he really wanted a more grown up cut and wanted to grow his bangs out. Which we had been doing and were nearly there. Said it twice new the girl wasn't listening and she cut his hair all around. Hence no tip and never again read more

Terrible customer service by manager for the uneven hack job I got. I made the mistake of coming to this Super Cuts on Sunday, December 21. I found myself in a pinch. I wanted a trim before Christmas because I had plans to meet my boyfriend's family for the first time the day after Christmas and my usual hair dresser couldn't get me in to see him until Christmas Eve. Being that he's in Boston, it was tough to work into my schedule with the holidays. I was a walk-in to Super Cuts. The woman at the front desk was very friendly and I got in for a cut quickly - about 10 minutes. I got my hair cut - nothing fancy. Just a trim, all one length - no blow dry, paid and left. Monday I washed my hair, threw some product in and pulled it back in a clip. Tuesday, I straightened my hair and THAT'S when I noticed -- my hair was TOTALLY UNEVEN. I hadn't noticed up until that point because my hair's a little curly but when I straightened it, it was clear to see the left side of my hair was about 1/2 inch longer than the right side. I went in to Super Cuts Tuesday night - after hiding my butchered hair in an updo at work. I asked to speak with a manager and just so happens the manager was the lady who gave me the botched cut (I believe her name was Alison). I explained what happened and she offered to fix it... lol. I swallowed my "hah no way" and kindly said no thanks, I planned to get it fixed elsewhere (because at that point I had already made an appointment with my regular hair dresser... in town... smack in the middle of Christmas Eve). I asked for a refund and she said "we don't do refunds. We can even it out but that's all we can do" - NO APOLOGY! Frankly, her customer service was as stellar as her cutting skills and I'm guessing they don't offer refunds because Alison's probably fucking everyone's hair up. read more