1 Star (and honestly that's being generous) If I had the…read moreoption, I wouldn't give this place any stars. My 19-year-old daughter booked an appointment here on her own for the first time. She brought in inspiration photos and explained exactly what she wanted to her stylist. Unfortunately, the results were nothing like what she asked for and she left extremely upset. When I contacted the salon to address the situation, the owner's response was completely unprofessional. Instead of listening or trying to resolve the issue, he spoke to both my daughter and myself in a very disrespectful and inappropriate manner. As a business owner, the way you speak to your customers matters. A man should never talk to a young woman or any client the way he spoke to us. Based on the way the owner handled this situation alone, I absolutely do not recommend this place.

I recently went to this salon for a partial balayage and long haircut, and unfortunately my…read moreexperience was extremely disappointing. My hair was completely botched. I asked for a small trim, but the stylist cut 5-6 inches off my hair, leaving it very uneven. The balayage was also not done properly. Instead of a blended balayage, my hair is streaky, patchy, and poorly blended. It was barely toned, and now my hair has orange and yellow spots throughout it, which looks nothing like the inspiration photo I showed before the appointment. Before the service even began, I specifically told the stylist that I had previously used Kristen Ess hair gloss on my hair, so she was fully aware of my hair history going into the appointment. Because of how upset I was, my mother contacted the owner to discuss the situation. When he called me, he said the only way I could receive a refund was if I came back in and let him fix it. I was not comfortable with that, since my hair had already been ruined by this salon. During the call, he then tried to blame the outcome on the fact that I had previously used Kristen Ess hair gloss, implying that the result was somehow my fault--even though I had already informed the stylist of that beforehand. That also does not explain the uneven haircut, streaky color placement, or the lack of proper toning. Overall, the way this situation was handled was extremely unprofessional. My hair looks nothing like what I asked for, and instead of taking responsibility, the owner was dismissive and rude. I am very upset with both the service and how the situation was handled afterward. Unfortunately, I would not recommend this salon based on my experience.

Emily is an AMAZING artist and so missed here in California! She took care of my extensions and…read morecolor and all three of my daughters. All I can say is EXCELLENT!!!!

I have a lot of hair and takes a long time to cut it properly. stylist Emma, took her time and I…read morehad best haircut in years. Highly recommend this young lady.

I had a facial today with Misty, and oh my goodness-- it was INCREDIBLE! I was blown away. I've had…read morefacials before at day spas, and hers was by far the best. She explained the basis behind what she was doing & was politely updating me on which stage we were at during the process. She's incredibly knowledgeable and sweet as can be. 10/10 would recommend to everyone. This would also be a great gift idea. Quality skincare in a relaxing spa-like room, located in quaint O'Fallon.

I have been going to Sanctuary for years and love everything about this hair salon! My hair always…read morelooks exactly the way I love it! Andrea does an amazing at hair extensions and blending them perfectly. They treat you like family and it's always such a treat to get my hair done!

Called to make appointments for my 3 daughters. Line was busy, no biggest happens. Receptionist…read morecalled me back, started with I saw you called, sorry I couldn't answer, what can we help you with. Made 3 appointments for my 3 daughters. Receptionist could get them in at the same time with 3 different stylists. This was awesome for a busy mom. Appointment day, all 3 stylists (I am so sorry but I forgot their names except for Tyler?) listened to what each daughter wanted. They spoke to them kindly and engagingly from hair discussion, wash, cut, and style. Each of my daughters left feeling pampered, beautiful and happy with their hairstyle. Thank you so much to everyone we saw that day!

Made an appointment for a wash and blow dry with Tyler. My hair has been a mess since getting it…read morecolored blonde at a very expensive salon in Shiloh and the humidity has made it unmanageable. No matter what I do it's frizzy and feels like straw, but, Tyler used some excellent products by Virtue, did a 15 minute mask, and took extra care with me. It's been almost 2 years since I have had a head of hair that felt soft and healthy. I'm so very grateful for his kindness and expertise. I will DEFINITELY go back! Thanks again, Tyler!!

I get my eyebrows waxed and a pedicure from Cierra. She is amazing! I'm so happy I found her…read more I had to interact with the manager today, Margaret, and had a good experience. My Take10 awards were never emailed to me. She reassured me by letting me know I can still use them since my online account shows I have have them. I left the conversation very happy.

Unfortunately I haven't been able to get my hair done at this location because multiple stylists…read morehave cancelled on me with short notice. If a stylist is unable to roll out of bed for a Sunday morning appointment and has to cancel on their client 30 minutes before their scheduled appt, that speak volumes. Very unprofessional and I will no longer try scheduling appts here in the future. Please do better.

As a military spouse, there's nothing more daunting than finding a stylist after every move…read more Especially having curly hair, it can be overwhelming. A friend suggested Hollywood Hair in Shiloh, and I scheduled my first appointment with Grace after explaining to the receptionist that I needed someone familiar with curly. Grace was attentive to what I was looking for, and she made me feel at ease despite telling her I was anxious about my first pandemic cut in 15 months! I've been back three times now, and each time I've been so happy with my cut. Highly recommend this salon! Bonus points: their shampoo room is dark, quiet, and everything a tired mom needs to decompress!

Wonderful salon. All the employees are friendly and professional. Scheduling the appointment was…read moreeasy. I chose Bailey as my stylist because she is a pixie cut guru. She took the time to talk about my hair and educated me on caring for it. The cut turned out great and I will continue to go see Bailey!

Go see Tammy Kiefer for all your hair needs. Been going to her for years. She's the best!read more

Just had my first facial here with Michelle! It was fantastic...Michelle is great...gentle yet firm…read moreand makes your face glow and feel so smooth and clean! And a fantastic message included in the Facial II. They do a lot of things as well as the facials....messages, nails, pedicures, hair, etc...everything beauty and their prices are reasonable too! Perfect environment and wonderful staff.... give 'em a try!

I got gel nails done by Jessica at tommy Z's. Wonderful experience. I called about 15 places before…read moreI found someone that does true gel nails and I'm glad I found them because they look beautiful. Wonderful experience. Beautiful salon. Thank you. I highly recommend.

Have been a client of Tom's since 2001, and while it's always been a wonderful, value-filled,…read morerelaxing experience each and every time, their new digs are incredible. The Muren Blvd location was great, but their new location oozes sophistication and offers a zen-like atmosphere. Perfect spa environment, and efficient set up. Great move for Tommy Z's. Still maintaining the highest quality in hair care and spa treatments.

I like the concept. Lana is my hair designer. I recommend her highly. It's hard to get in because…read moreshe is well known but go on web site and book . Very easy to do

From the owner: Cut Color Layering…read moreThinning Cutting Line Weight Line Graduated Hair Wedge Haircut Blunt Cut Texturize Fringe Balayage Ombre Wash & scalp massage Shampoo & Conditioner Men's Cuts Blowout

Run away!! Don't walk. Took my grandson in for a cut on Sunday. Asked for a pretty basic style -…read morean undercut with a fade, with a length of 1 1/2 to 2 inches on top. Stylist hacked his hair up. Cut was uneven and chopped at different lengths; no undercut. Ended up taking him onto base to the barber to get it fixed. Spend a little less and go to a barber.

Friendly...clean...professional...hair looks amazing...these girls have all the new ideas of whats…read morefresh