Clean. Luis is great. Some times the wait is lame. No one is working and you wait. Timing should be spot on.

Checked web site this morning which indicated 3 stylists available. When I arrived at 9:15 am, there was only one stylist available, and when she asked if I had an appointment I said no because my stylist who is usually scheduled Sunday morning was not available per this stylist due to "messed up" arm. She said she had no availability until 10 am, but I couldn't wait, left, then returned to tell her that web site said there would be 2 more stylists available and to check their web site. Her rude response: "Check your attitude!" Who speaks to an regular client like this? There is nothing wrong with my attitude. As someone who's worked in a customer-related position for most of my almost 8 decades, to say I was taken aback by HER poor attitude would be an understatement. Her attitude is as puffed up as her inflated lips. read more

This has been my third time going here, and every single time I have left feeling happy and confident. Lindy does such an amazing job with my hair and I will continue going to her. I highly recommend going to see Lindy when you need your next haircut! read more

I went in a bit late but thankfully Lindy still took me she was very sweet and kind and was very thorough about what I wanted to do with my hair she was quick with my hair cut This place is so great and affordable Everyone at this place seems so nice and sweet The vibe is great! I can't wait for my next appointment!! read more

Just posted this on Google as well, not so much cause I'm pissed but cause I want to warn others, especially given the relatively high star average for this place. If you live in the area you know how hard it is to find a hair appointment for the concurrent year. it's like there's a shortage of hairstylists (there probably is). Since my 8year old needed a trim badly (especially the bangs) and this place advertises itself as welcoming to walk-ins and no appointment needed, I said "well, I know it's Super Cuts but she just needs a trim, how bad could it be". Famous last words. see for yourself. Note: my kid stayed in place, no moving, nothing. Funny note: They didn't even take us in on the same day, we had to return the day after... imagine we had to wait for it too. read more

Supercuts - Hair Salons Near Me - Petaluma, California

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Absolutely the worst customer service ever encountered.... Completely empty 1 client was just leaving and I ask only to have my undercut shaved every other time I've had this done it takes 5-10minutes tops. The guy tells me they are completely booked for the whole day. Shocked! I said, but the place is empty and no one behind me. He tells me you'll have to book 24 hours in advance. I said that's ridiculous, he says have a good day. Fire that dude, he obviously has zero customer service skills read more

I would give this place zero stars if that was an option. I brought my young daughter in there for a haircut and the woman completely chopped her hair. My daughter cried till her eyes were raw. She is 13 and it completely traumatized her. I am so sad that I brought her to this butcher shop. read more

I cut my own hair, so I haven't had a real haircut in 6-years. It was medium-long length, and I knew while I wanted to keep it slightly long; it needed some work. I was a nervous about my appt. Happy to report I was safe in Mariah's hands. She did an expert job and captured sort of an elegant, classic 40's style. I feel like an old-film star! Mariah was kind, accommodating, quick, professional and clearly experienced with a great attention to detail. She gave me exactly the look I needed. And I can easily style it to my liking. I highly recommend this Supercuts! read more

Fast, clean, and friendly haircuts at a reasonable price. Due to Covid, reservations required. Gave my kids lollipops after their haircuts. I'll come back. read more

Phone number is disconnected. I can't find the new number. But Lindy Mintz is a fantastic hair dresser. She is highly skilled and has a charming personality. She helped me relax. read more

Great staff who are all dependable. After years of expensive haircuts, I signed up for the monthly. Please note that you need to sign up online which is super easy. Once you do that, you can count on an efficient and consistent. Major props to their crew. Thank you read more

I've been to many Supercuts in Sonoma county and they are by far the worst. Not friendly, bad haircuts

I got my hair buzzed by Samantha! This was after a stylist at great clips told me he wouldn't do it because he "didn't want to make me look worse." But as soon as I went in to super cuts, i saw a banner for ten dollar buzz cuts and two very friendly stylists and I knew I wasn't meant to get my hair buzzed elsewhere. Samantha was super supportive and professional and I absolutely love my bald head read more

Supercuts - Hair Salons Near Me - Petaluma, California

I just want to say this is not your average supercuts. Every member of this staff is outstanding. My go to person is Sam who I have known for years and is amazing at whatever cut I ask for. But even when I need that cut and she isnt available EVERY person here can make you look like a million bucks. I have had Luise and now Mariha do amazing looks. Without a doubt I love this place. Every person who has given me a cut gets it right every time and I do not have to pay some crazy price. Do not sleep on these amazing people. I will continue to post amazing reviews because they are the best. read more

If I could give zero stars I would. I walked in at 5:14pm today for my 5:20pm appointment and there were no other customers there. I told the man checking me in that I was here for a hair wash and cut and he rudely replied, no you only made an appointment for a haircut so no wash. Again, I was 6 minutes early and there were no other customers in the store. So I said when I called I asked for a cut and hair wash and again he rudely said no you didn't and in the future when you call you need to state it clearly what you want...now do you want the haircut or not?! I turned around and left and thought there's a reason it was empty in there...I would never go back. Fortunately a WONDERFUL woman at Hanna's (it was Hanna) took me immediately and did a wonderful job!!! read more

Always the best. The staff here is unreal. All employees know their trade. Every time, is the best cut EVER. Will be coming back as long as every cut I get is as good last every cut I've got Thank you Supercuts read more

Easy online scheduling keeps you out of the waiting area. Good for a quick and easy haircut when you can't get Into your regular haircut spot ;) read more

Supercuts is pretty convenient and close to my house. I started going here after I found out that my prior hairdresser had passed away. I can't speak for everyone that works there as far as their cutting abilities but I have been going to Jacque for several years now and love her! She just recently returned from an extended maternity leave (she can never leave again without asking my permission! lol). My daughter & I both see Jacque for cutting our hair and she is fabulous! She asks questions, gives suggestions and knows how to cut hair for so many different people from young to old and in between. Jacque is very popular and I can honestly say this because when I went in a few weeks ago it was on her first day back and there were 3 or 4 people after me waiting for her and another woman about 10 or so years older then me walked in, talked to Jacque and decided to return the following week as she knew it would be a wait for Jacque. Now, you can do as I do which is go online and schedule a time but this is not an appointment persay and doesn't guarantee that you'll be seen at that time as people do walk in before your scheduled time so you might have to wait a few moments. I think the longest I waited was 25 minutes passed the time that I had scheduled online but I was fine with that. If you can I'd suggest you ask for Jacque as she is the best! read more

Very lazy people!!!!Came for a haircut and the store was empty. They wanted me to wait 3 hours for a haircut

I have to admit to being very disappointed in Supercuts for not providing their employees with technology that works. I was unable to get a haircut because their computer was not working, what a joke. I don't blame the nice ladies that work there but the owners or management must be so cheap that they can't give their employees the basic tools to do their job. Shame on them read more

The guy saw the picture I brought of my old haircut and understood it very well to cut my hair exactly without continuous questions. I liked that. read more

I'm very upset. I called the McDowell location this morning for an appointment and I got a 2:40pm. Very excited I called my friend for a ride (TMI. I have a broken foot) and there we went. We arrived to SuperCuts at 2:30pm. There was only two hairdressers and I believe a customer. I stated my name and appointment time but Luis told me "you're wrong and your appointment is at 3:00pm instead of 2:40pm". I told him i was sure i was right and I asked him to consider my broken foot and take me in but Luis refused. even after I explained how hard it is for me to get around with a broken foot and he didn't budge. His response was "You could wait or make another appointment". RUDE! Your schedule book is a mess and there's no actual minutes written, only slots by the hour and messy names listed. Not that Luis cares but SuperCuts just lost a customer. read more

I just had a haircut at Supercuts because my usual stylist is on pregnancy leave. Well, Bambie told me not to visit my backup barber, 'cause she never liked the haircuts from THAT guy. And when I get home later tonight & Bambie inspects my new hair configuration, she will probably castigate me for going to this Supercuts. I got a $17 haircut. I look like I got a $17 haircut. It's not THAT bad... Worse things happened this day. ( I work in a hospital Emergency Room). I gave the Supercuts stylist a $3 tip for her 15 minutes of clip-clip-clip. Oooo boy. I spent a whole $20 on a haircut. Yeah I'm the Mac-daddy. read more

Got my first haircut this year yesterday 3-23-2021. My stylist was a young man. Very polite and professional. I have to admit the reason for this review is that I am very pleased with the cut. I really cannot remember the last time I have been this pleased, it has been years. I know that stylists come and go pretty regularly but I hope this young man will be there when I need another cut. Touche to this young man. read more

I love the Super Cutts in Petaluma CA. The stylist are friendly . I have had my hair cut and colored there. I have gone to high end salons and played more to have my hair a disaster. I have gotten just as good if not better cut and Color at Petulama shop. The hair dye stays in longer than the high end salon. I just went some were else Becouse I was in a hurry and it was just down the street. I was charged $38.00 for a hair cut that was a disaster.The girl had never layered hair before. I was trying to grow my hair out to layers. I went back and the shop owner Chopped all my hair off. I had told her I wanted to keep as much length as possible. I look like a boy now. Paying more for something does not always Mean it it going to be better. read more

A few months ago my hair stylist of six years or so moved away. I'd been looking for someone else, but, candidly, had not considered Supercuts. Recently I found myself in front of the Supercuts on McDowell and decided to give it a try. I was greeted by Samantha, the manager, who also cut my hair. I liked her immediately, and she gave me a great cut. She did exactly what I asked her to do, and she did it with great care. She finished me off with a hot towel, which is a really nice feature. The prices are crazy cheap, especially for the quality of the cut. I'm happy to have a great cut, and delighted to find a new stylist. read more

Samantha is always attentive and asks all the right questions. I rarely know exactly what I want, but her instincts are spot on, and I walk out very happy. You can't go wrong with the price, either. Since you pay less for the cost of the cut, you can give more for a tip. read more

This was the worst experience. I was leery to go to Supercuts but since Marinello closed I needed to find a new place. I had a color touch up and cut. The color did not cover my gray I the back of neck and in many spotty places. I told the girl when she finished so quickly that I thought that was too fast. I told them I would not pay and I had no time to redo. And I had a blunt cut straight across and she didn't dry my hair because I would have had to pay $16 on top of $21. When I got home I noticed how uneven it was. I had better service and techniques at a beauty school. This is shameful - I do not recommend Supercuts at all! read more

This store has an amazingly upbeat staff that talk to you and don't make you feel uncomfortable by only talking to their coworkers. I've had to wait a while a couple times but now I call ahead of time and ask the wait and if I can throw my name down on the list. The reason for the 2 star drop is because of their prices. It's ridiculous to charge someone $21 to have their hair buzzed off. I spend typically 5-10 minutes in the store total. This includes walking in, sitting down, getting the haircut, paying, leaving. read more

This is one great place with a really good feel about it. If you like a high and tight or a crew go ask for the Megan Fade! Love you guys keep up the good work!! read more

My husband and I both had appointments at the same time. There were two people working, one girl did my hair and then the same girl did my husbands hair after that. 20 minutes after the appt, time. When I asked why that was, she just said they were running late witch happens every time I go there, alway running late and this is always first thing in the morning, very poorly run shop. read more

Super nice. Took me in as a walk in no hesitation. In and out real fast and now I don't look like a Muppet strung out on caffeine

I have a pretty easy head of hair to cut. 6 on top 4 on the sides. but somehow other Supercuts can't quite learn how to deal with cutting around my ears. They screw it up everytime. I found Jackie here in Petaluma and am totally loyal. She not only does a great job of cutting my hair but she's also a super nice person. read more

This place is all right. I go there about once every 6-8 weeks. Its a crap shoot some times, with my wait time. Some time 10 mins and other times 45 mins. I'd give it a 4 if I didn't have to wait so long. I think it is a bit pricey too at $18 per hair cut read more

This was a clear 5 star.. Overall... Haircut and customer service: Awesome (and really, what else is there for a Supercuts?)! Before anything else, Andrea cut my hair. She was great! She listened to what I was looking for. She took her time and checked with me before each step of the cut. I have a scar on my head that I prefer to have hidden, a task not every stylist is up to. Andrea made sure to take extra care and did a great job with this request. Next, if you don't have the app, get it. Only once have I walked in to see more than 2 people waiting, and I'm only kind of ashamed to say I got some satisfaction by getting called before anyone because I had checked in using the app before leaving the house. Bonus... when you sign up with your email, Supercuts sends you coupons. Another bit of awesome, they give you the hot towel treatment after your haircut. Yes, feels swell... but if you need to go on a lunch break or something like that, it takes care of a majority of that excess cut hair. Very pleased and will be going back! read more

This was my first time going here after months of hair neglect, needless to say my brown locks were a hot mess. I walked in and was helped right away by Heidi who then became my stylist for the afternoon and she was awesome! I have never done anything super drastic but wanted to try to add some color to my hair and after discussing it with Heidi, told her I would leave it up to her as to how to do it. I felt totally comfortable and in very capable hands and by then end walked out feeling fabulous! The girls there are all very nice, a lot of fun and really want to make sure that you are satisfied with your service. Plus, the price was great! Definitely worth every penny and I will be going there for any future touch ups or hair adventures in the future! read more

Supercuts - Absolutely love my blue locks! - Hair Salons Near Me - Petaluma, California

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Usually I walk out of Supercuts feeling like I got my money's worth. Today I left with what I consider a $60+ haircut. This is the first time I've had my hair cut by Luis, but it will not be the last! He did an amazing job--and very quickly as well. I could tell he was a professional right away by his confidence and polite manner as he worked his artistry on my hair. I know I've gotten a great haircut when I get home, look in the mirror, and wish my hair would stay exactly as it is at that moment. Today was one of those days. read more

Customer service was great but my hair cut wasn't the quality I normally get. I asked for a low fade but the blend wasn't that great. My hair stylist was very nice and seemed like she was trying to do her best. read more

Maybe the guys get better haircuts than gals at this place?!? Jasmine used to be pretty good hair cutter; she's gone. What I notice about Petaluma SuperCuts is that the haircuts never last over a week which makes them a waste of my money; most staff seem lazy and indifferent. Staff rarely checks to make sure things are even without you asking. You really have to supervise the haircut here. read more

Avoid this place! The people who cut here do not have to go to a real school or learn how to cut properly.. my hair was cut way to short before an important event and I repeatedly said the length was good and she proceeded to cut saying let me just even it out... all in all 40 minutes later I will not be returning read more