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    Ava Lane Hairdressing

    4.8 (181 reviews)
    Closed 8:00 am - 9:00 pm
    Updated 3 months ago

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    10 minutes

    Response rate

    100%

    Services - Ava Lane Hairdressing

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    Reviews With Photos

    Danielle P.

    Just a FYI to anyone looking to come to the salon for the first time, they are not currently accepting new clients. (Neutral 3 stars) Quick edit! Due to the reply message I received on this post above. Please feel free to read the full text exchange and decide for yourselves. Yikes! (One star) no demands, I just prefer to call rather than text. I thought I was texting a bot/not a real person at first because of the scripted generic messages.

    I recently got my hair done by Candace at Ava Lane and I was devastated after the result. I saw many positive reviews about the salon and felt confident about Candace's abilities as my mom has also been going to her for a while now. I am naturally dirty blonde so with a shadow root my grow-out typically looks quite good even after several months. The stylist that I've been going to for years is always able to give me the highlights I desire despite the time it's been since my last appointment. Unfortunately, he's in Oregon (where I attended college) so I've been searching for a new stylist that's able to execute my hair the way he does. My experience with Candace in the salon was great. She was kind and the salon was pretty and clean. That said, when she revealed my hair I wanted to cry. I had asked for platinum highlights, specifically stating that I did not want my hair to be honey yellow or grey, just a bright and beautiful PLATINUM blonde. If that was something she didn't feel she could personally achieve, my hope would be that she would express that to me before continuing on with the appointment. My hair was the warmest it has ever been when she finished. It felt healthy and looked shiny, but it was not AT ALL what I had asked for. I tried to keep myself from getting too upset, telling myself and her that maybe with different lighting outside of the salon I would like the result more. Unfortunately, that was not the case. My roots looked dark and borderline orange. Every person I showed after leaving the salon agreed with me so I decided to reach out to her to explain how I was feeling and ask if there was anything we could do, even just take a look. She said no. I spoke with several stylists who all said they believed what happened was that she took my foils out too early which inhibited my hair to lift to what it needed to. I had to pay another stylist to correct the issue and give me the creamy platinum highlights I asked for. She did an amazing job and my hair looks exactly like what I wanted and what I've always been able to get from my stylist in Oregon. That said, I felt like I needed to reach out to Candace again to ask for at least some of my money back. She denied that request as well. As the owner of the salon and someone who claims to have been doing hair for 20 years, I am disappointed by Candace's unprofessionalism and frankly her laziness. Her attitude is disappointing to say the least and her inability to consider her clients' feelings is shocking. I would recommend looking elsewhere when considering Candace as a stylist. Overall takeaway: it's not always about what is or is not possible but what the stylist is or is not personally capable of. EDIT: After my experience I was told by others that Candace was known to pay a fee to get negative reviews wiped from Google. I have found this to be accurate as the review I left for Ava Lane (the same review posted here) is no longer public on Google. I find that to be incredibly misleading, fraudulent, and honestly scary. Had I been able to see ALL of the reviews others have left her I would have been able to make more of an informed decision before trusting her with my hair. My hope is that others are more diligent than me and check here as well. Additionally, in response to her message back to me - the conversation she implied that we had about a "lightening journey" and how it would be a process is convincing but, unfortunately, inaccurate. She never said any of that to me during our incredibly brief consultation at the beginning of the appointment and had she I would have left the salon and looked elsewhere for services as I know what I asked for IS achievable (again, I have been getting my hair done this way every 5-6 months for YEARS as I get a shadow root and have naturally BLONDE hair). The images of my hair were taken the same day as the appointment and six days following the appointment, not a month later. That's just how insane my roots looked when she finished my hair. Ultimately, what's confusing to me is why a business owner thinks responding in this way and doing whatever she did to get my honest review taken down is in any way demonstrating competence, professionalism, or good customer service. It's clear in our correspondences that she never once offered to make anything right in any way or even just validate my feelings on an emotional level as a paying client. Anybody who works in this industry and has any sense of empathy can come from a place of understanding and wanting to make it right. At the end of the day, she may believe my hair is beautiful but it's MY hair and I'm disappointed. The fact that a professional stylist with all of the experience she claims to have doesn't get that is pretty telling. All anybody has to do is consider this review and her response and they'll know that she is not a stylist they'd want to entrust.

    Ava Ln hair cut

    DISASTER - worst hair cut ever! When my regular stylist had an emergency and I wanted a trim before travel, I thought I'd try this high end downtown salon. Don't let the classy ambience fool you. I showed the stylist a photo of the length I wanted and brought some curlers so she could see my hair would need to go around those curlers. Apparently she didn't pay any attention. Cut is so bad I didn't think I could go out in public. Happily my regular stylist returned and helped to salvage as best she could. See the Ava Ln Cut and my regular stylist Rachell Helbert's excellent rescue

    Becca B.

    I got my hair done by Shelby and I am SO happy! I'm naturally a dirty blonde and wanted some highlights, as well as an under cut. I've never had an undercut so I was a little nervous. And in the past hair dressers have gone a little to heavy handed on the highlights, even when I've asked for subtle highlights. Luckily for me Shelby really knows what she's doing. She listened to what I wanted and did exactly what I asked for. I have never been more happy with a hair cut and color in my life! My highlights are perfect, it just looks like I went on vacation and my hair got sun kissed. And my under cut is exactly what I wanted! It was so great having a hair dresser listen and communicate the way Shelby does so that you can what you want done. I am now telling all my friends to go here and get their hair done!

    Partial Highlights & Tone by Grace
    SJ P.

    During this pandemic, my balayage grew out about 5 inches, so I was in absolute need of a touch up. When I found out Grace was taking clients again, I reached out to her. I absolutely love her work and couldn't wait to get my hair done. We decided to do a partial highlight with a shadow root for a softer grow out. She works efficiently, is amazing to talk to, super friendly, and so talented! My hair turned out AMAZING and I couldn't be any happier. The products she used on me smelled so good and did my hair wonders! I highly recommend booking with Grace! She also takes a lot of safety precautions during this pandemic as well as the salon as a whole.

    Alise J.

    Melanie was my hair gal for quite some time when I lived up in the bay, and let me tell you she is AMAZING! Best stylist and one of the best people you'll meet. I had previously gone to another person who didn't do my highlights the way I liked, and then I went to Lanie and the rest was history! She made me so bright + blonde, just the way I wanted! She has become a good friend to me and I treasure her in my heart, so don't even hesitate to go to her! Now to go into the salon more, it was always so beautiful and they are so kind! There are refreshments, gorgeous decor, and good vibes. I loved coming here, it was such a stress reliever! They're the best!

    Kelly T.

    This hair salon is adorable and full of talent! Katie has been doing my hair for almost 10 years and I've followed her around many different salons, with Ava Ln. being one of my favorites! Katie takes the time to understand what look you're going for and has the technique to master it! She's made me blonde, red, brunette, and purple, and has cut my hair at all lengths, all of which I was very satisfied with. The last time I saw her I let her do what ever she wanted with my hair and she gave me soft highlights framing my face with a cute messy short cut that requires very little maintenance. I love it! Staff at the front desk are super helpful with scheduling! This salon is always a treat to visit- they have hot tea, coffee, or wine for you and the place is always tidy! I highly recommend!

    Hair in process.
    Cassandra L.

    My mom, sister, and I had our hair and makeup done for my June wedding. McKenzie did my hair and makeup and I loved both! I do not spend much time on my hair/makeup normally, but she helped me take my limited inspiration and turn them into something fantastic. She was responsive to my feedback from my trial run and my hair and makeup lasted all day, through heat and sweat and tacos! In addition to the hair/makeup trial and my wedding day, McKenzie gave me my last haircut as well. It has taken me three years to find a salon for my regular hair appointments, but I walked out of that appointment feeling and looking my best! I will be returning to Prodigy and McKenzie many times in the future.

    Stephanie S.

    Shannon has been doing my hair for a couple years now and she always does it perfectly! I get a low maintenance baylayage and she blends it so well that I can go six months or more without any obvious color outgrowth. She is kind, attentive, and has great communication skills. The salon is clean and the staff are all friendly and welcoming. They have also done a great job with sanitation and social distancing throughout Covid. I cannot recommend this salon and Shannon enough!

    This is after Eliana had worked her magic and took me back to blond.
 So looking at the other photos... this women is a miracle worker!

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    Candace S.

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    Candace S.

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    Candace S.

    Thank you!!

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    3 years ago

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    Candace S.

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    Candace S.

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    1 year ago

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    Candace S.

    Thank you so much Lori!! Welcome to Petaluma and come in anytime :)

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    2 years ago

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    Candace S.

    Thank you!!

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    5 years ago

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    Candace S.

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    2 years ago

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    Candace S.

    Thanks for coming in yesterday, Paula!

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    Candace S.

    Thank you so much Alise!!

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    7 years ago

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    Candace S.

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    4 years ago

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    Candace S.

    Thank you so much!!!

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    Candace S.

    Thank you so much!!!

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    5 years ago

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    Candace S.

    Thank you so much, Layla!! Hope to see you soon

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    4 years ago

    Candace is an amazing hair stylist and her place is beautiful! Great location and great service. Highly recommend!!

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    Candace S.

    Thank you !!

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    5 years ago

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    Candace S.

    Thank you, Kaitlyn! We hope to have you back again soon!

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    Page 1 of 5

    Ask the Community - Ava Lane Hairdressing

    I've seen Shannon before for haircut and style. Can I make an appointment ? What is the cost? Audrey Goldings chin length hair.

    Hi Shannon’s cell is +1 (707) 490-4740

    Looking for a partial balayage or highlights have some gray hair growing? Need appointment before NYE

    Please text us 7077697305

    Are you taking new clients?

    Thank you for asking! Yes we are always welcoming new guests

    How blonde could u get dark brown box dyed hair?

    Great question! Feel free to text photos of your box dyed hair to us at 7075359865 so we can see how compromised it is and how blonde it is able to get in one session

    How much does it cost to get get highlights I'm kinda nervous to get them?

    Thanks for asking ! If you have never had highlights before I would recommend coming in to see one of our color specialists to discuss the best option for you. Consultations are complimentary and we are also offering video consultations now due to… Read more

    I'm from NY, now living in Northern California. Looking for a hair salon. Would it possible to get a price range for extensions? Also how many extensions do you put in?

    Good morning thank you for asking , we use tape ( Hot Heads Hair Extensions)

    View All 7 Questions

    Review Highlights - Ava Lane Hairdressing

    Candace is not only the best colorist I have ever been to but she is also a total sweetheart.

    Mentioned in 36 reviews

    Read more highlights

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    First, I scheduled an appointment with Whitney Henderson, senior hair stylist, but when I arrived…read moreon May 29, 2026, Aliena Aguilar greeted me as my stylist. Of course, I thought she was Whitney. This is a bait and switch tactic that truly infuriates me. I needed someone really experienced. The haircut I received is the single worst haircut I have had in decades. I can do nothing with my hair, and I am headed to Mill Valley today, 3 weeks later, for another senior hair stylist appointment to fix Aliena's sub-par work. The blow dry I received also is in the running for the worst ever received. I went straight home after the appointment rather than do my errands bc I looked so terrible and my hair was still damp. Aliena is a nice person, but I am really upset that I did not get what I ordered, and on top of that, was deceived about the level of service I received.

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    Winning hair and makeup combo!
    Winning hair and makeup combo!
    Makeup, hair, wedding

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