This place is generally pretty good. Most of the time they do solid work, and I've been coming here for about three years. Occasionally, though, when they get busy, the quality slips. It seems like instructions don't always get followed, or there's a disconnect between the front staff and the team finishing the vehicles. My main issue--and the reason I'm deducting stars--is the front desk experience. The woman at the front is consistently rude and has been every time I've come in over the years. It comes across as dismissive and unprofessional, which is frustrating since she's the first point of contact. A role like that really sets the tone for the entire experience, and unfortunately, it brings the overall service down. They also have inconsistent hours. There have been times I've driven over only to find they've closed early without any notice, which is frustrating and inconvenient. read more

Just had my car washed and when I picked it up, I noticed a large scratch on the back of my vehicle in a very visible area. I immediately brought it to the attention of the manager, Alfredo, stated that the scratch was already there before the wash. This was not true. I did not appreciate being spoken down to or having my concerns dismissed. I later called to request access to the surveillance footage so we could confirm whether the scratch was present before I entered the car wash parking lot. I was told only the owner or the owner's son, Adam, could access the videos. When I spoke with Adam, I asked if we could review the footage together to verify what happened. His response was, "We owe you nothing. What do you want, a free car wash?" I found this response extremely rude, belittling, and unprofessional. Regardless of the outcome, customers should be treated with respect and professionalism. Unfortunately, I never spoke directly with the owner, Ali, and all communication was handled through his son Adam, who did not manage the situation appropriately or professionally. At no point was there any real attempt to address the issue or provide customer support. If anyone finds themselves in a similar situation, make sure to formally request that the surveillance footage be preserved or subpoenaed immediately so it is not deleted before it can be reviewed. Very disappointed with both the customer service and the lack of accountability. read more

Superfine Auto Spa - Scratch after car wash. - Car Wash Near Me - Mission Viejo, California

i'm usually fine with my truck taking a while. i was warned it was going to take an hour or so cause they were busy. it was a wednesday around 2:45pm. that's fine. but my truck sat untouched for 45 min and then i had to wait another 45 min once someone finally got to starting it. i drove off once it was done. had some food and when i got home, i noticed the entire car had water marks everywhere. literally looked like the truck hadn't been washed. it wasn't dusty anymore but water stains everywhere. i paid $45 btw, plus a $10 tip, not worth it. all that just to go home and redo my entire truck again. never again. read more

Superfine Auto Spa - Car Wash Near Me - Mission Viejo, California

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The only reason I keep coming here is because car wash services are getting harder to find. This is the second time I go that they are closed before the time listed. read more

I decided that my black beauty needed a bath today. I bought the works from Adam S. who was helpful and had professional customer service skills. The team worked hard on my truck and the service requested was completed to my satisfaction. The value is competitive and these guys work hard and do full detailing etc. I witnessed the general manager or owner handling quality control and the entire process is synchronized. The truck looks new again. Highly recommended. read more

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Whoever their young girl that answers the phone is absolutely incompetent. I leave one car wash to come here but prior to making the 20 minute drive I call and ask if they are busy. She says no we aren't right now, that's normal. I drive over and the gates are closed. I call, she answers, and says yes we close the gates at 4. Tell me why everywhere says you're closed at 5pm and you failed to mention that on the call? What a waste of time. Absolutely terrible. read more

I wasn't standing there watching them and they skipped my car and put other cars in front of mine and now I have to wait an extra half hour.

Ever since the remodel, I've wanted to give this place a try. Checked Yelp and their website for hours and both said they were open until 5pm. Arrived at 4:25pm and all cones were up and they were not accepting any more business. Won't be back. read more

I got the full interior detail package and I was very satisfied with the service I requested. My truck is looking better than ever. Great detail and I'm very happy. Will definitely be back to maintain it. Great value and hard working people make this auto spa worth trying read more

I stopped in to have both of my black beauties washed. As always I requested the SuperFine wash package. The quality of the work as well as the level of customer service was amazing. The value one must love the monthly subscription. I understand that there are a lot of disheartening reviews about this establishment however I yet to see, be treated like and receive the service that has been mentioned. My earpods are clearly visible and are always there where I leave them. **SuperFine Auto Spa** keep up the good work. VT forever.. read more

Superfine Auto Spa - 9369 gets a bath - Car Wash Near Me - Mission Viejo, California

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This place is terrible and a rip off... I thought by getting the most expensive one it would be better but that's false I paid 49.99 for "EXTRA DEEP CLEAN "but i was better off going for the cheaper one and probably would've got the same results . Nothing was wiped properly , Trash was still everywhere, and cleaning product residue! JUST BAD Please save your money and hire someone to come to you !!! Never again !!! read more

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Exceptional service from start to finish. The owner and manager are warm, professional, and genuinely attentive. Even when I arrived just minutes before closing, they graciously completed my service without hesitation. They've also been incredibly accommodating with account updates and service. A truly first-class experience--well worth the drive. Highly recommended. read more

I had my Jeep cleaned here and it was... fine. Not amazing, not terrible, just kind of average. The interior looked better than when I dropped it off, but they missed a few obvious spots like the cup holders and some dust on the dashboard. The exterior wash was decent but didn't have that polished look I was hoping for. The staff was polite, but the whole thing felt a bit rushed. Overall, it's okay if you're not too picky, but probably not the place to go if you want a really detailed clean. read more

My wife and I took both our cars to get the carnuba hand wax package. My car was out of the tunnel first and quickly taken to get detailed. My wife's car sat for about 30min before being taken to the detail area. By the time i had gotten in my car (which was washed/detailed great except the dried water droplets on my side mirrors) after they finished, my wife's was being called completed. That's around 30min less time being detailed than mine with the same package. On first inspection it looked fine but I asked the guy how it was done so fast. At first he didn't seem confident That all the work was done then quickly changed his story and got defensive telling me if I didn't believe him to get his manager. I originally only saw a few missed areas. There was a dot of pollen here and a smudge there. It wasn't until we left that my wife noticed the dash was dusty, the center console wasn't completely clean, there were wax smudges in many places and they forgot to add the scent. Long story short, you may get a fantastic job or a mediocre one here. Edit* added pictures (we wiped several of the spots of wax away before deciding to take picture). I also forgot to mention the windows were full of fingerprints from my kids that were not wiped away. Sadly I can't take a good picture of that. read more

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Very nice car wash I loved the atmosphere and they had coconut water there while I wait and I get to watch my car behind the glass while it gets washed read more

They do a decent job cleaning the car but they always forget to give me my air freshener. Also, they close so early and the hours on their website aren't accurate. Sometimes I'll come at 2:30 and they'll be closed for the day even though their website and Google says 5 lol read more

Wide assortment of offered options. Usually pick the super fine option. They clean the vehicle to an above adequate state. Meaning it's no longer dirty but it's not so clean to be over the top. read more

I got a great wash here. And Dave the service writer is awesome. Has such good customer service and is always looking out for the customer.

This place is a joke. From the laziness of employees using a long handled brush on my vehicle, which i had to tell them to stop doing. They had wash mitts but because I have a truck, doesn't mean it should be treated less than a MBZ. Then I sat there and watched my truck sit out in the lot with no one working on it for 45 min. In the mean time I'm watching a supervisor walk around talking to all the guys, not helping when they are clearly understaffed which helps nothing. The job was okay in the end, but I won't be back. read more

Avoid this place. They do a very bad job. I paid $28.99 plus tip but look how they cleaned my car. I don't recommend this place to anyone. read more

Superfine Auto Spa - my car seat after vacuuming - Car Wash Near Me - Mission Viejo, California

Always great service! Thorough cleaning and attention to detail. Management and staff are professional and friendly!

Best car wash and customer service I recommend this shop for anyone who lives within 10 miles worth the drive !!

I have tried to give this car wash a chance because it's close to where I live and was always good before new management. But about two months ago they lost my back seat floor mats. And ever since I continually have issues each time I have visited. Today when I pulled up the guy taking orders served the person who came after me first, they didn't put the air freshener in and did an average job on the cleaning. I'm done with this place. read more

The best service and quality car wash anyone can get!! Takes care of his employees and is very friendly ! Recommended forsure ! May his business prosper ! read more

Great owner who stands up for his workers, very much appreciate the friendly and fast service as well.

It's so hard to find a car wash like this place these days. I wanted a place where I could drop my car off, have someone else send it through a tunnel and dry & vacuum it for me and that's what they did! I didn't see any of the big brushes going over my car either - it looked just like high pressure soap or something - which was nice. You can get cash back from the cashier inside for a tip too. You can definitely get a cheaper car wash if you want to do an automatic one and vacuum yourself but I didn't mind paying for their service. I'll be back for sure! read more

$30 for a basic car wash! I have been waiting for over 30 minutes... car is already dry. Only working on the cars that paid for details. Prior company was much better - Mission Viejo Auto Spa. Slow, horrendous service!! Never going back!!! 0 stars! read more

$40 for a crappy job. What a rip off. They can't even vacuum properly and thoroughly. Time to find a new place and tell current friends and family to find a new place to get their car washed. read more

Superfine Auto Spa - Horrible vacuum job. Wasted my money on this place. - Car Wash Near Me - Mission Viejo, California

Arrived 2:37 pm on Sunday (I understand weekends are busier). My car was vacuumed and went through the wash timely however, it was 3:50pm and my was still sitting there, no one had come to clean the interior. At 4:02pm someone finally came to clean the interior. I was even more disappointed to see they spent a little over 10 mins cleaning the interior. My car was done at 4:13pm. Almost 2 hours later for basic wash. read more

The guy charged me extra for the size of my car (Prius), lol, as a mid size. I didn't want to argue

I noticed some imperfections after taking my car in for a basic wash and I assumed they were responsible. Turns out cleaning the car just revealed them to me... Adam educated me about the issue and demonstrated how to take care of it free of charge. I got a little more value than I paid for today, so the least I can do is write this review. To those complaining about the wait: chill out, walk over to the Persian market, and grab a sandwich. Life is a marathon, not a sprint. read more

Great place to take your car. 2023 Nissan Ariya and they keep it looking new. I have paid less at other car washes but have also received less. I feel the price I pay is 100% worth what I receive read more

Gabby and Brenda are so nice and friendly. They are the main reason that I come here. I highly recommend this location for your car wash. Try it out you will not be disappointed. read more

Today I actually tripped and fell inside this auto spa, the legs on their tables, stick out too far ! Not one employee or man came to my aide. Instead a very nice woman helped me up. Even after I had gotten up and collected myself and my belongings, the employee never came over to check on me . read more

Superfine Auto Spa - Car Wash Near Me - Mission Viejo, California

Thank you Adam, and thank you to all the staff! These guys were amazing! Hands down best car wash and worth every penny! You got a member for good! Best price in town too!! read more

I got the extra deep clean car wash and I attached a pic of everything that should come with the wash. The vacuuming was not done very well at all. I came home and still had to vacuum under seats and floor mats. And I'm sure they would have noticed if they really shampooed my floor mats like it says they were supposed to. The trunk was not fully vacuumed either. They were supposed to clean all cup holders and did not. The dash still had dust on it. Im just so confused as to what the double vacuum means if my car was not fully vacuumed and what the deep extra cleaning means if there clearly was no deep extra cleaning. Don't waste your time with purchasing anything other then whatever there cheapest wash is because in my opinion it's not worth the price for the job that was done. Maybe I got the wrong workers today working on my car but still not happy with results and having to come home to finish the job that I paid them to do. read more

Superfine Auto Spa - This is what you should get in the extra deep clean wash - Car Wash Near Me - Mission Viejo, California

Cleaned the car great. The wait was over an hour for them to finish. Part of the problem is they are way understaffed. I'm sure it's because of the ICE crackdown. read more

Closes 30 min early, no notice about that. Seems unreliable. Hours said till 5, showed at 4:30 was closed

Ever since the rebranding or new ownership I've been getting consistently good car wash experience. I always get The Works and so far I have no complaints! it's also conveniently located next to my barber, so every Month I get to drop it here while I get a haircut next door, accomplish two in 1. read more

Dear owner, You are not being truthful: you did not offer nor did I receive a "free service." Besides, why would obligate the customer to need this contingency for a second wash? Just do a good the first time you charge for and provide the service please. Thought I'd get this place a second try after my last bad experience. So, my fault for being an idiot. Purchased the wash and hand wax super deal. Basically they did a horrible job of washing the vehicle. Left all kinds of droppings debris and fly feces all over the vehicle. Worst off: they waxed over all of this stuff (see photo). Photo was taken after they finished waxing. read more