Jorge was incredibly thorough and meticulous, and you could tell he genuinely took pride in his work. He treated my car with so much care from start to finish. I had accidentally spilled watermelon juice in the trunk, and with the summer heat it fermented within hours. The smell was so bad that I honestly didn't even want to drive my car anymore. Jorge somehow managed to get rid of it without just masking it with overpowering fragrances, which I really appreciated. Another thing I love about Deetz is how reliable they are. Booking is quick and hassle-free, communication is great, and they always show up when they say they will. It's one of those services that just makes life easier. Highly recommend! read more

DO NOT WASTE YOUR TIME WITH THIS COMPANY -- THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have given Deets multiple opportunities to get this right, and the pattern is the same: no-shows, excessive delays, poor communication, and absolutely ZERO accountability. Here's what you can expect: NO-SHOWS: They have failed to show up for scheduled appointments at my home without any notification whatsoever. No call. No text. Nothing. EXTREME DELAYS: When they do show up, they are routinely late--sometimes more than an hour--and don't bother to notify you or give you the option to reschedule. THEY CHANGE YOUR APPOINTMENT WITHOUT TELLING YOU: Deets has changed my appointment time without notifying me. I didn't discover the change until the automated reminder text the day before. If you don't happen to catch it? Apparently, that's on you. ZERO SERVICE RECOVERY: This is the most disappointing part. When a company fails to deliver the service you paid for, the bare minimum is to acknowledge it, apologize, and make a reasonable effort to fix the situation. Deets does none of that. No meaningful communication. No accountability. No effort to make things right. Just excuses--or silence. Your time apparently has no value to this company. I understand that unexpected things happen. Cars break down. Employees get delayed. Schedules change. What separates a professional company from an unprofessional one is how they handle those situations. Deets has repeatedly shown me that customer communication and accountability are simply not priorities. If you need a reliable, professional mobile car wash service, I strongly recommend looking elsewhere. If you can't show up when you say you will--or at the very least communicate with the customer--you shouldn't be in the business of scheduling appointments. ZERO STARS for reliability. ZERO STARS for communication. ZERO STARS for service recovery. read more

UPDATE: The owner reached out to me because of this review. He now thinks Claude may help with scheduling, especially when one of his crew teams doesn't show up and a domino effect takes hold. He's dealing with what is effectively an airline scheduling problem. Planes. Captains and crew. Airport gates. Weather. Like them, he has to schedule all of this every day, live, and I think AI may help so I will offer a suspension of this review, hoping this will help him fix this problem... - - - If you're considering Deets for regularly scheduled mobile detailing, read this first. I signed up in 2024 for twice-weekly service on a standing schedule. At first, Deets was excellent -- appointments happened as scheduled, calls were answered, texts returned promptly. That changed about a year ago when they moved to what I think they told me was a new automated scheduling system. They acknowledged it caused missed appointments, and I was patient at first. But the problems never went away -- if anything, they got worse. Over the past several months, my standing Monday/Thursday appointments have been missed multiple times -- not last-minute one-offs, but the same recurring slots. No one contacted me beforehand, no one followed up after, no rescheduling was offered. The technician simply didn't show. That's the core problem. Isn't the whole point of working with a company like Deets greater reliability than working directly with an individual detailer? They have multiple trained technicians and a scheduling staff who are supposed to make sure your car gets cleaned when promised. If one technician can't make it, that's on Deets to solve -- send someone else, or at minimum call me promptly to tell me what's happened and reschedule. Instead I now get silence. For me, the middleman isn't adding any value. When I asked them to simply text me if a technician wasn't coming, I was told I'd need to re-enable "appointment status messages" -- which last time I tried it only offers two settings: a constant stream of annoying generic updates ("on the way," "arrived," "done") or nothing at all. There's apparently no way to get a real person to simply send a message and/or reschedule when something's actually wrong. Calling in, you now reach what sounds like an AI receptionist that can't seem to resolve anything I ask, transfers me to voicemail (no humans answer), and texts usually go unanswered for hours -- or days. The last straw was the loss of ownership. Early on, if something went wrong, the owner called me himself and made it right -- I felt like he cared. Recently, I've tried more than once to raise these same issues with him directly, not to complain but because I wanted to help him see what's happening to his own business. He hasn't called back. If you're shopping for a mobile detailer, spend a few minutes on Yelp first. There are plenty of owner-operators at similar prices, and dealing directly with the person who owns the business and does the work means real accountability. With Deets, I ended up with the same scheduling failures of an individual technician anyway -- plus AI receptionists and automated texts standing between me and the person cleaning my car. A middleman only earns its keep by being more reliable than going direct. In my experience, Deets no longer is. read more

If I could give them 0 stars I would. On 6/19/26 they came to perform a Platinum Wash on my vehicle. When I went out to my car at the end of the day, I discovered that not only was it a subpar wash job, but the tech had broken off the handles of two of my air vents. I immediately submitted the issue online and was asked for pictures via text. Pictures were sent the same day as the service. Since then, they refuse to respond to any emails, voicemails, or text messages. read more

Broke my radar wire and didn't take responsibility. I've been using Deets Mobile for 6 years and generally been satisfied with their car wash service. However, I'm writing this review so others can be aware of how they handle problems. During my last wash, their tech accidentally damaged the wire connector to my radar system. When I brought this to management's attention, they completely denied responsibility and said "you should have brought this up sooner." No apology, no offer to help resolve a $150 repair, despite being a loyal customer for years. The disappointing part isn't that accidents happen - they do. It's the complete lack of professionalism in handling the situation. After thousands of dollars spent and referring multiple family members, even a small gesture of goodwill would have gone a long way. They operate like they have a monopoly, but they don't. Just look around. You're going to find much better options out there, like I have. I won't be using them anymore. Tip for other customers: Document your car's condition before they start work. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

I tried these guys twice. Punctual, professional, polite. And each time my car looked fantastic.

For a company that is meant to clean car they surely made my car more dirty. They washed a car parked next to mine and got my windshield and side of my car wet. How are you going to use a pressure washer next to a car that you aren't washing. My car not has dry water spots on the windshield and has water streaks running down the side of my car. read more

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I took a chance on a concierge service to wash and vacuum my car cause I live in an area where I don't have the option to clean my own car. After this experience I will just continue to go to a car wash seeing it does a better job than this service did. I reached out to customer service and followed up twice and once more on email before I got a response but instead was met with a comment that "the tech said my car needed extra attention." Mind you it just needed to be washed vacuumed and wiped down in the interior. I keep my car in good condition regularly go through a wash and vacuum. I had good expectations whet he showed up early and left at 3:05 when my appointment wasn't even until 2:55, but when I spoke to the customer service rep the excuse for why my car washed done well was because he didn't have "time" before his next appt.... I got the silver wash and it was supposed to be a 100% hand wash & my car was left with multiple bugs all over the front of the car. From a girl who does this herself, I know it's not that hard to get bugs off. Sometimes it just requires some extra elbow grease. I went back through the description of what was supposed to be done and almost none of what was in the description was done or done fully - he didn't wipe down the interior, no air freshener, no spray detail finish, no clean and shampoo of the cup holder, on top of that there was splatter on my bumper from whatever they used to wipe down the tires, my seats were still left with dirty residue from something that looked like dirt that wasn't in my car prior. The seat was not moved back to where it belonged it was pushed all the way to front position and steering wheel was not placed back in locked position so when I went to drive it it was moving in and out. Not ok. To conclude my review. Customer service offered me. 20 dollar credit, I declined. read more

Brought my car into deeds to get ceramic coating done on my car. The car looked amazing. Leaving their shop, better than the day I bought it. i'm very satisfied with the quality of the job done, and a fair price. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

I have been using Deets for over six years. They do an excellent job keeping my cars looking brand new. Although I have had many technicians over the years, my current tech Angel has been terrific he is friendly and polite, shows up on time and waits for me to inspect the car when he is done read more

Seats were still dusty/dirty in the crevices but overall quick and nice guy. Prompt and worth the wash with the discount code.

Holy Moly, and I thought telemarketer scammers were bad enough trying to contact me about my car's warranty, these guys were just brutal! Max who washed our two cars always a did a great job, but starting the day before they arrive the texts would start and repeat and repeat, and repeat followed by more texts after text after text and then the day of the wash more texts as early as 5 AM in the morning. I know your scheduled you've been literally harassing me for two straight days! Why the F*** are you texting me at 5:00AM on a Sunday morning to tell me about Monday's service that I already know about! It clearly said in my profile if the doors were locked don't bother with washing the inside and for some reason none of the teams never received that message as they would repeatedly bang on the door "open the car doors". If I wasn't home, I had to log into the Ring cam to explain "it says on the service, if the doors locked just do the exterior". I don't know why this was never shared. Lastly, I had a small SUV and and a sedan. Deets game me a price, but several times a washer would just knock on my door and tell me that it was extra on top of what the service was already quoted for and I'd have to go back to Deets and get refunded. No one needs this much drama just to get their vehicles washed. Found a local guy, no hassles, gets things done and 100% happier. read more

Always great service. Jorge did a fantastic job and restored my headlights to almost original condition.

They are very prompt with the business communication and timing. They addressed my concerns about getting a wash scheduled earlier than scheduled and even showed up early. The detailer Mathew was a nice guy and came early. The issues came about when he said the wash was done and I came to inspect their work. I paid $60.00 for this and the photos speak for themselves. They wanted an additional 50 for each side of the car for water spot removal and additional money for the clay bar. $60 dollars gets you a touch-less spray down. The photo evidence speaks for itself. The interior is a "rub down" with shampoo'd cup holders... if your interior glass is dirty then don't expect it to be clean. If you're working when they wash your car, if there are water spots they will not clean it. Tree sap or bugs? Extra. You won't get a notification other than your car wash is complete. What they're telling me on customer service side is that all these things that take extra work are not covered in their maintenance washes. Beware that these washes are very very basic and do nothing more than explicitly what they state on their ad. Again this was the $60.00 dollar gold option. You're better off going to the gas station. read more

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I love that they're a professional business. They have a good mobile facing website. It's easy to book and they show up on time. They communicate well - text you if running late- all those things that matter. I'm always happy with their services. read more

Used to use this service a couple of years ago. Decided to give them another try. On the first scheduled wash for 9 am on a Saturday morning, I was told the tech would arrive at 10 am. 1 hr wait for a scheduled item makes 0 sense. Never using deets again. Used to not be this bad. Not worth the money. Bad value. read more

The Deets technicians are always on time, very courteous and friendly and do a really thorough job. They keep my car looking new, with that showroom shine and new car smell. They use tools and chemicals that protect the paint and are eco friendly, leaving very little water behind. I highly recommend this company if you want a good wash or wash and wax at a reasonable price from the comfort of your home. The technicians are very flexible and super fast which is perfect if you have a busy schedule. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

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Carlos J. hooked it up! Thanks Carlos. Nice to see there are still detailers that take care and effort in their work.

Angel showed up a few minutes late - but did a good job although my car wasn't that dirty. I'm going to try them every other week and see how it goes read more

Excellent attention to detail, value and customer service from your company. Andrew was on time and did an excellent job on our travel trailer in addition to being knowledgeable and professional. Thank You! read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

Car got ceramic coated and came out great! They Took great care of my car! Love the location and pricing read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

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Matthew doesn't just clean my motorcycle and car--he performs exorcisms. Dirt? Gone. Dust? Banished. Water spots? Never heard of 'em. My bike came out looking so fresh I almost asked it for its number. The man shows up, plugs into the Matrix, and details like he's avenging something. If you want your ride to look so clean it makes strangers emotional, Matthew's your guy. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

No. Paid 375 with tip and they forgot to wax my car. Called them later that day. They said they would come back and do it. They had another apt. Ow they wont answer my call or return my call. When I called them. Do not use them. Only tho g they did that was good was vacuum the dog hair. I think they were employees. Not owners. They don't care. So now I just wax it myself. Dishonest and tried to get away with doing half the job. read more

Easy. Fast. Loved that they had a scheduler online! It made it easy to set something up in a pinch.

Matthew our technician arrived on time was friendly and professional My car looks brand new he did a great job read more

Quick responses and they're so detailed with your car. Amazing job!! Great value for the money too!!

Super responsive, able to fit me in the same day as my quote request! Amazing job and customer service! Scheduled a bi-weekly service and highly recommend. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

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As a mom my car can get atrocious. Deets was amazing in getting all the crumbs, sand, and even squished snacks out and made the mom mobile feel like a brand new car. The technician was respectful and efficient. Thanks again Deets! read more

We had requested car service after being recommended from a mutual friend. Erin, their cleaning person came to clean our car. While he was courteous, during the cleaning process he broke our Tesla Model Y mirror. Despite conversation with Virgil, and Justin - they just blamed us because there was a minor scratch on the mirror. Our mirror was working and Erin even said that it was his fault as he pulled it too hard to clean underneath the mirror. Despite telling Virgil that Tesla and most auto manufacturers are very clear that no cleaning technician should move the side mirrors back and forth, Virgil and the DEET guys keep arguing that yes its allowed and they have been doing it for a long time. They did not reimburse us the $1,109 even though the technician told my friend and I that it was his fault. Justin/Virgil asked the technician to leave our place for next appointment without resolving this situation. When I tried calling them they just kept punting us. My friend and I have basically moved away from using their service. I would be very careful on Yelp and Google - please read the reviews. Also, we had proof that this mirror was working fine before. Please please be careful. Its better to clean your car yourself or use another service. read more

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So I've used these guys a few times and they've been awesome but the last couple times were not so great. Cristian did a very mediocre job of cleaning both outside and inside. I pointed out a few streak marks on the outside and it was able to wipe it with my finger and he mentioned he couldn't get it off with a rag so he went back and was shocked that he could get it off with a rag in front of me. I tipped him and after he left, I noticed the inside was still really dirty. Regardless, I booked again with Kevin who had done a great job in the past but this time he came and finished what would be an hour job in 40 minutes, drove off without telling me. He also littered two Gatorade bottles on the floor before driving away.. read more

Deets Mobile - Still dirty - Auto Detailing Near Me - Laguna Hills, California

$100 platinum wash including $20 upcharge for pet hair removal You be the judge Not sure if it would've been any different if i had them do my huracan instead read more

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suck for been me, Deets guy showed up and doubled my charge for a standard carwash, i do have few bugs on the car. i hope you all potential customers see my review, don't be like me. $100 car wash with Deets is the worst service i paid in recent years. read more

Ask for Matt he is the best. So efficient always I s on time and goes above and beyond.

Used these guys several times over the last year or so to clean my car because of the convenience of booking online and they show up to their house. I've noticed the service has gotten gradually worse each time and their customer service is absolutely terrible. I scheduled the night before for 9am. He showed up at 9:45am. What's the point of scheduling a time if they just show up when they want!? I sprayed the car down before they arrived because last time they charged me an "extra water" fee the previous time which I thought was ridiculous. This time they charged me an "extra rinse" charge of $14 which seemed insane considering the car was not excessively dirty by any means and I had just sprayed the car down for them upon arrival. What did they expect? A clean car freshly waxed for their convenience when they arrived? I'll bet they would have still charged extra fees even if this was the case. This was the final straw - gave them several chances to improve and finally done. There are plenty of other professional options out there. Let this be your warning... STAY AWAY! read more

Timely appointment. Fast and did an awesome job. The only thing I have to complain about is that the car didn't smell good. I would've like it if he could wipe something in it to make it smell like how good it looks. Thanks Update: I have subscribed to a biweekly cleaning. Just love how my car shines. The tech has since given me freshener. All is great!! Thank you Deets read more

Honestly, I couldn't be happier with the mobile car cleaning service. They showed up right on time and got straight to work. The car looked amazing when they finished the seats were spotless, the dashboard was shining, and even the little corners I usually miss were properly cleaned. It saved me so much time not having to drive anywhere, and the results were better than I expected. I'll definitely be booking them again read more

I will say they arrived on time but the wash was not what I paid for, tried to reschedule for a free wash to make up for their lack of service which they agreed but never followed thru l.. and a $64 wash doesn't come with tire dressing lol... rip off read more

Deets Mobile - Poor vacumming. - Auto Detailing Near Me - Laguna Hills, California

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Did a great job with last minute notice. Thanks Albert. Got the job done and let me know when he was done so could get lunch. read more

Deets Mobile - The DEETS pro and the job he did!!! - Auto Detailing Near Me - Laguna Hills, California

Fantastic job detailing my car! I live in an area where there is a lot of wind and dust, deets makes my car look brand new!

PJ was great at communication and helping me with organizing a service as a gift from out of state. My daughter was so impressed with DJ's communication and professionalism. He spent so much time on her vehicle, paying close attention to every detail. The car looks better than it has in years. We highly recommend PJ for anyone looking for interior and exterior detailing. The fact that he's mobile is just icing on the cake! read more