Would not honor their estimate from their own employee. Estimate made and then ignored…read more Mark / talkin' to you.

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross…read morecountry. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job.

Highly recommend this place! Family owned business, professional staff and work done in a timely…read moremanner. I had a scratch/dent on my door and they did an amazing job. I am one happy and satisfied customer

Fast, efficient, and informative! They get you in and out as fast as they can. Work is always top…read morenotch and I learn something about my car all the time. They are upfront about everything. I'm always fully confident with their recommendations and work. Even though I HATE spending money, I know that whatever I have to spend it on here is guaranteeing me receiving quality service! Fully recommended for females as well. Y'all know how people think we are easily fooled. PAC isn't going to try to scam!!!!!

Service requested: oil change and full inspection: Ricardo…read moredid a thorough inspection, told me each time (and sent pictures) he found anything that he though should be done to keep my car (2016 VW Tiguan) in good running condition. He is obviously very knowledgeable and skilled in his trade. I trust him to do whatever needs to be done to keep my car functioning and safe. Very satisfied with the work he did and the way he communicated with me.

Owner seemed bothered we were going to wait on the vehicle versus leaving the vehicle and pick it…read moreup later. We had a scheduled appointment with the agreement to wait on the vehicle. He did not have the part we needed for this service. He offered to get it delivered, but cost of part was double. We declined. Owner left our hood open. We questioned him & asked him to close it for safety. Overall, I was offended and disappointed in the interaction.

My husband has used Team Ryan for many years for all of his work trucks. I called recently to ask…read moreabout some squeaking of my breaks, confused because it's basically a brand new car and the dealership said it's fine (but no explanation). I called and explained and spoke with Danny. He was very welcoming and explained what could be happening (without making me feel dumb) and was more than happy to get me scheduled to ensure what he thought was correct. They always take great care of my husband's truck and when my car needs to be serviced I'll bring to them as well because of the great customer service over the phone.

I am writing this review as a severe warning to anyone considering Team Ryan for their vehicle…read moremaintenance. My recent experience here was not only a prime example of unethical billing but also a horrifying instance of mechanical negligence that nearly cost me my life. ​Initially, their inspection report stated that I only needed to replace my rear brake pads. However, the final estimate and invoice heavily inflated the scope of work, charging me for rear brake pads, rotors, and a brake fluid exchange. ​The real nightmare began a few days after I got my car back. While driving, a brake caliper bolt completely fell out. This is an absolutely unacceptable and fatal error for a mechanic to make. Due to their incompetent work, my brakes failed, and it could have easily resulted in a deadly accident. ​I managed to slowly and carefully limp my car to a nearby, different auto shop to get it safely re-attached and repaired. When I contacted Team Ryan to demand a refund for their botched brake job as well as the emergency repair costs from the other shop, their response was completely absurd. They agreed to reimburse the cost of the emergency repair but blatantly refused to refund the original brake job, claiming that "the work was already done." ​They charged me for unnecessary parts, performed incredibly dangerous and sloppy work that endangered my life, and still felt entitled to keep the money for the labor they completely botched. ​If you value your safety, your life, and your hard-earned money, do not bring your car to Team Ryan. This is not a shop you can trust. ​[UPDATE in response to the owner's reply] ​It is terrifying that you publicly classify leaving a brake caliper bolt loose on a heavy vehicle as mere "human error" rather than "severe negligence." Failing to properly secure a critical life-safety component is the absolute definition of negligence. ​Yes, you paid for the secondary shop's emergency repair--but only because your botched work left me stranded with an imminent catastrophic failure. However, you conveniently left out the fact that you are STILL refusing to refund the nearly $1,000 I paid YOU for the original, dangerously defective brake job. ​"Standing behind your work" should mean fully refunding a service that actively put a customer's life at risk, not just paying off the emergency fix while pocketing the money for the failed job. My warning to other drivers stands: Avoid this place.

Misdiagnosed my Toyota told me what part to buy I bought the part and it was wrong then he went…read moretake the part back

5 Stars - Exceptional Service & Honest Work…read more I can't recommend Rockwell Automotive Clinic enough. From the moment I walked in, I felt like I was in good hands. I had the pleasure of dealing with Ed, and he was professional, transparent, and incredibly knowledgeable. It's rare to find a mechanic these days who is both exceptional at what they do and truly honest, but that's exactly what I experienced here. Ed took the time to clearly explain what was going on with my vehicle, gave me options without pressure, and made sure I understood everything before moving forward. No hidden fees, no unnecessary upsells--just straightforward, quality service. If you're tired of the runaround at other places, do yourself a favor and bring your vehicle to Rockwell. This is the kind of shop you stick with for life.

Seems like a great little small business! Kind of back in a hole but not too hard to find. He got…read moreme in for an alignment last minute two days before Christmas and was friendly! Fair price on it as well! We'll definitely keep them in mind.

Called for time & price quotes to have a tire patched. I was told 30 minutes or less. I even called…read more5 minutes before arrival to make sure the time quote was still going to be accurate & I was told "yes". It took 58 minutes to have the patch done. I didn't get a "sorry it took twice as long" or any kind of acknowledgment that I'd basically been lied to--twice. I will be sure to tell my co-workers & friends not to use this business if they value their time. Owner contacted me after I left the above review on their Facebook page. Owner lied to me (again) and said that the reason the patch took so long was because the plug was leaking air. I told him that IF that was true, it wouldn't matter if there's a leak or not because the plug should be removed before the patch is applied (my husband's a trained mechanic). The owner realized his lies wouldn't work & just said "sorry for your inconvenience".

Rarely are you on the receiving end of service that goes far beyond expectations--but the team at…read moreHendrick Collision Center - Gwinnett Place Honda did just that. Andrew and Trent were simply outstanding. When I first picked up my car after an insurance claim repair, the paint match wasn't quite what I had hoped for. I took the car anyway, but they assured me I could come back if I wasn't 100% satisfied. Honestly, I didn't really believe it at the time. Over the next few months, the difference in color on the bumper began to bother me more and more. Eventually, I left a negative review on Google. To my surprise, the very next day I received a call from Trent, inviting me back to have the bumper repainted. Skeptical, but hopeful, I decided to give them another chance. From the moment I arrived, Andrew and Trent treated me not as a "problematic customer," but as someone whose concerns genuinely mattered. They listened, reassured me, and stood behind their work. I just picked up my car, and I couldn't be happier. The paint looks fantastic, and the whole experience has completely changed my perspective. I have removed the negative review and I'm replacing it with this one simply to express my gratitude to these outstanding individuals and the entire team who took part in this process. They've earned my respect and appreciation by exemplifying true customer service excellence. Until next time--hopefully not too soon!

I'm not from here, but was in An accident with my Toyota Rav 4, The insurance gave me 4 places to…read morechoose from. I chose Hendricks Collision Shop in Duluth. Best Decision I could have made !!! Great people, Brett walked me through the damage and gave me the estimate. He called every 2-3 days letting me know how things were going and gave me a finish date. Best customer service I have ever received !! Picked my SUV up on scheduled date and was Extremely pleased. They did an excellent job. They went above and Beyond. Thank you all so much for a Wonderful Experience at your shop. I Definitely Recommend Them .

Arrived at the appointed time and they took my car in quickly. They completed Service B and I was…read moreout in two hours. All findings were explained to me. Costs are reasonable. Will return as needed.

I purchased my C300 from MBS motors. As a woman purchasing my first car, I appreciated their…read moreprofessionalism, expertise, and honesty. I highly recommend this company.