Right from the beginning I was impressed with their customer service. Randy picked us…read moreup at church and right from the start he made us and the kids feel important and special. We did the Holiday Lights down at the Virginia Beach. Nelly & Laura

I am writing to formally complain about the unsatisfactory and unprofessional service I received…read morefrom your company, Horseless Carriage Limousine, on Thursday, July 23, 2026. My wife and I returned to Norfolk that morning after a five‑day Carnival cruise. It was raining heavily when we disembarked. Your driver, Richard Oden, informed us beforehand that he would meet us across the street from the Carnival cruise terminal, and he was indeed parked there when we arrived. However, he remained parked across a four‑lane road in severe rain rather than pulling up to the designated drop‑off/pick‑up area where he originally dropped us off at the start of our trip. I walked toward him and signaled for him to come over, but he did not move the vehicle. I also attempted to call the company to notify him that we were ready for pickup, but no one answered the phone. As a result, my wife and I were forced to walk across the street in the pouring rain, carrying multiple pieces of luggage while navigating morning traffic. The driver did not exit the vehicle to assist us until we reached the car, and even then, he only opened the trunk. He provided no help with our luggage and offered no assistance until after we were already soaked. He did give us a small towel once we were inside the vehicle, but by that point the damage was done. This experience was extremely disappointing and far below the level of professionalism your company claims to provide. Based on this incident, I will not be using Horseless Carriage Limousine again. Additionally, companies such as Uber offer the same trip at a significantly lower cost and with far better service. I expect acknowledgment of this complaint and an explanation for the unacceptable conduct displayed by your driver.

They have a brand new bus that has leather seats, and I'm all for it. Everything still remains the…read moresame: clean bathroom with hand sanitizer, no rowdy customers, and a clean bus!

The buses are comfortable and clean. I had Steven the driver a number of times, very direct about…read morethings and very courteous, he is keeper. The first time took sprinter a young man with a ny cap from Brooklyn he as well on point. Overall no problems i told family friends you cannot beat the price and convenience.

Booked Party bus for Journey concert last week. Mike was absolutely outstanding host and driver…read more I can't say enough about their services. Great communication and expectations. Outstanding service and professionalism. We will definitely book Mike and his team in the future and highly recommend their services to anyone even considering...... just do it. Thank you Mike and Coastal Limousines for making our event and evening an absolute success.

They advertise beautiful vehicles and quality service with perfection absolutely not the pink…read moreHummer limousine that's advertised is not the vehicle that you will receive the inside was filthy apparently the seat were torn because they had black tape covering the damage which makes it look bad and the outside was not clean nor was it waxed the tires and rims were not cleaned or shined and to top it off with the big embarrassment the driver was wearing a tee shirt and a pair of shorts like he just come off the basketball court I ask for some of my money back they agreed to give me 200.00 dollars back this was the 6th of June and I still have not received my refund yet you can use them at your own risk that's your choice but I will not be giving them anymore business that was to much money spent for my granddaughters senior prom this was a special once in a lifetime memory and this was the disrespect and embarrassment we received and we had friends and family to come from out of town but you live and you learn but something will be done because no one should have to experience that at no time when your spending over a thousand dollars wrong event and definitely the wrong person

Andy was punctual, professional, friendly and helpful. Everything and more that is necessary…read morefor a driver during travel. For my return trip from the airport, Andy, was waiting at the airport when I landed.

Always great, reliable and on time service. We always use…read moreAndy's cab for our airport transportation.