the fence is beautiful! the installation was great! however, the salesman and the documentation that was signed on line failed to mention a $44.00 charge for using my debit card! it said might be a fee!! I could have written a check and save that fee.... wasn't mentioned by salesperson. when the installation was done and I was asked to pay the balance... still no mention that there would be a 44.00 fee and again... I could have written check! when I called the company, I was told that Manager said " that's just the cost of doing business"!! sorry I feel that $44.00 each for 2 transactions is UNFAIR business transaction. since all paperwork is done on line, I had no idea until I asked for paperwork, that these fees were charged!‍ read more

On service : June 20 waiting to be put on schedule , the sales person said 4-6 wks from payment May 5th and we have gone past that period now as of May 16 and I reached out serval times , but not getting any answers Or responses. Wondering why, when then do how the work will be. I try to always be fair In expectations and honest with results n experience. Rather compliment When earned. read more

We've had multiple issues with this company from start to finish. It took them months to install our fence due to repeated "weather delays." When the installation finally happened, the crew left dirt all over our yard and chainsaw oil on our newly poured driveway. They also failed to concrete in our gate because they "ran out of daylight." After leaving a message outlining our concerns, the owner, Tommy Merrill, called and said he would come take a look. He met with my husband, who clearly pointed out both the gate issue and the chainsaw oil on the driveway. Tommy said he would send a crew out the following Friday. No one showed. Instead, one worker arrived unannounced at 8 a.m. on a Saturday and said he had no knowledge of the oil issue. He fixed the gate, but the driveway problem remained unaddressed. I emailed Tommy and others about the ongoing communication issues and the unresolved oil stain. Tommy then called me and repeatedly raised his voice, insisting I had never told anyone about the oil--even though I had emailed him photos immediately after installation. He went so far as to say that my husband and I "have communication issues" because he claimed my husband never mentioned it. Throughout the call, he interrupted me, spoke over me, and was aggressive and hostile. His solution was to offer $50 off, which doesn't even cover the cost of supplies, let alone the labor we now have to put in to clean their mess. As an educated woman and mother, I was shocked by the way he spoke to me. I still cannot believe he owns a company, and I genuinely don't understand how they remain in business if this is how customers are treated. read more

Superior fence and rail of the triad did a very good job with our new white privacy fence. Oscar and his team worked tirelessly in some rain and did a wonderful job erecting and cleaning up Tom Wyble did a great job laying out the plan of how to best enhance the fence behind the cemetery and was easy to work with. I give the team a 5 star rating very satisfied with their work read more

My experience with Superior Fence and Rail, specifically with Chris Annucci out of Rochester, NY, was an absolute disaster. They will use AI to filter out all of the negative reviews. You have to dig deep to get the true reviews. I learned these facts the hard way. He is a great salesman who feeds you a lot of garbage while he sells the job. He sent a crew of 3 men to complete a fairly large fence for me. They were done in 1 day, and I had serious doubts. I sent him the following after walking my property: 1) There were nails left all over the driveway. I cleaned up 20 of them with a magnet. 2) The fence posts were not concreted in place. Dry concrete was poured, and I was told to wait for rain. 3) They didn't mitre the top of the posts. They hacked them with a chainsaw. 4) The gate door is built wrong and sags already. 5) Craftsmanship is sloppy all around. Chris responded and sent the same crew out to fix their mistakes. They were there for less than 2 hours and left. They moved my garbage toters and didn't put them back, causing me to miss my pickup. They opened my enclosure, where my pets are, to unplug an extension cord when I specifically asked them not to. I was home, and they could have come and gotten me. There were still noticeable mistakes everywhere. I contacted Chris to set up a 3rd date to which I specifically requested him to fix the fence. He NO CALLED/NO SHOWED the date we planned. I contacted him, fired him, and said I was giving poor reviews. Only then, did he immediately start trying to make things right. He harassed me with many emails within a 24 hr period begging to let him fix the project. I finally told him to stop contacting me. This is some of the worst craftsmanship I have ever seen. The price you pay should have quality/value 10x better than this. I have over 30 pictures as proof. I have shown the pictures to other fence companies who I am trying to hire to fix his awful work. Everyone who has seen the work has said it is unacceptable. Stay away from Chris and Superior Fence and Rail in Rochester NY. They are Superior Garbage. read more

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My experience with Superior Fence and Rail, particularly with Nick Barry and Stacy Milan, has been an absolute nightmare. I hired them to install a fence on my property, and from the very beginning, it was a disaster. Firstly, upon their arrival on September 12th, they caused significant damage to my driveway with their overweight truck, and despite my initial understanding demeanor, they failed to rectify the situation. I tried to be polite and told them that I as planning to redo the driveway anyhow and would overlook the damages caused so long as they agreed to come back and run the fence across the driveway once the concrete work was completed. In hindsight, this act of kindness seems to be where things went astray as the company began acting as if they could do whatever they want on my property from this point. On September 19th, the company finished all aspects of the job except for the section across the driveway and requested the final payment. Believing we had an agreement that they would return to finish, I proceeded to pay the remaining balance. Looking back, this decision also proved to be a mistake. I realize now that I should not have paid the full amount before they completed the entire job, especially considering their contract specifies that the final payment is due upon the completion and satisfaction of the project. After the concrete work was completed, I reached out to Nick Barry at Superior Fence to finish the job. We discussed using square steel posts across the driveway and agreed on a completion date of October 17th. On October 17th, the Superior Fence crew, supervised by Nick Barry, arrived. However, they were drinking on the job, and beer cans were left scattered around my property. Moreover, the quality of their work was extremely poor. They installed small, round posts instead of the agreed square steel ones, and poorly poured quickcrete into the top foot of the hole, resulting in a messy appearance. Additionally, they spray-painted the posts on-site, causing spray paint to splatter on the side of my house. When I raised my concerns with Nick Barry, he claimed the round posts were "cheaper and available" and changed the materials without my consent. Despite several requests for written confirmation of our discussions, it took weeks to receive any response. After issuing a chargeback for 50% of the payment due to incomplete work and lack of communication, Superior Fence became eager to resolve the issue. However, their client relations manager, Stacy Milan, insisted on a phone call to discuss payment retraction, ignoring my preference for written communication. Stacy threatened legal action, but their own contract stated final payment was due upon satisfactory completion, which had not, and still to this date, has not occurred. Despite agreeing to complete the job with their attorney, Doug McClanahan, Superior Fence refused to meet previously agreed terms, leading to further dispute. Their attorney allowed the company to withhold funds despite our agreement, indicating unethical practices on both his and his client's behalf. After my bank approved the chargeback, attempts to negotiate in good faith were met with further manipulation by Doug McClanahan and his client Superior Fence and Rail. In addition to filing a BBB complaint, We intend to initiate legal proceedings against Superior Fence and Rail for the improper filing of a lien, as well as for the numerous damages incurred during their presence on-site and subsequently. In conclusion, my experience with Superior Fence and Rail, and their attorney Doug McClanahan of Hilton Silver & McClanahan, has been deeply disappointing. Their lack of professionalism, poor workmanship, and unethical behavior make them a company to avoid. read more

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So initially gave this company a 5 star rating the same day they completed the fence. It looked good overall and the team that was out here were super nice. Within just a couple of days the wood began to warp to the point of pulling the nails out. I made contact-they sent someone to fix some of the boards and agreed there may be an issue with the wood. A few days later more warping and some of the 2x4s were pulling apart. They came back and fixed some and again said if it continued they may need to do something different b/c it appeared to be an issue with the wood. Well here we are again-wood has continued to warp terribly. I made contact again and was basically told to go ahead and stain it (which is not what the actual directions or contract say to do yet) and they sent a copy of the warranty. Now I totally understand that wood will change but within a month or less of installation?? I actually have had other people mention how bad this fence is. I don't typically do bad reviews but fencing is so expensive that I felt like it needed to be put out there. If anyone wants to see the fence feel free to make contact and you can come see their work prior to contracting with them. I did request someone in management to just come look at it to see if this fence is what they want to put out as their work. I have included a few pictures. read more

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We were replacing an older privacy fence in our backyard the Superior Fence crew was very professional and ready to work 8:30 am. They did a Great job! They finished the job 6:00 pm in one day as guaranteed. Thanks, James T. read more

The workers were fine and installed my fence in a blizzard. Come spring, the gates are uneven and will not close; I get it, snowstorm. BUT, we've called three times since spring asking to stop out and look.. We get the "sure, ill stop out this afternoon"... or "sure ...tomorrow" and then nothing. At this point, i am simply sharing in a review hoping the owners / operators take notice and stop ignoring me. read more

This company is horrible - They detain work - they don not communicate within their own department - never start the project when they say they would - the only reason I used them is because they offer financing - had they not - I would have went with Darien Fence Company or Orange fence and Supply - if they offer you money for a referral - they make you give a good review - not good business - we should give a good review based on the work done - my neighbor was going to use them but when they saw how they detained my project for weeks - they went with another company - so I didn't get the money offer and they still got a rave review from me - I am not happy !!!!!!!!!!!!! read more

Communication with Eric (our sales rep Northern Illinois) and his dedicated team was fabulous! He worked with our schedule to get this started when it worked for us (and the weather). Mauricio and his installation team were the most accommodating and hard working team! They took down our 22yr old wood fence with metal posts and installed a new vinyl fence on our property in 2 and a half days. For our project, they had to chop through a bunch a rock in the ground which was not an easy feat! Our fence looks great and they did a great job avoiding/ruining our inground sprinkler heads (I did mark where they were with spray paint for them so they would be noticeable) They were also careful to not mess up my robot mower boundary wire (which I also pulled out of their way a bit and relayed it when they were done). They made sure there were no gaps or areas for our dogs to stick their noses or heads under the fence or escape where we had to connect to the neighbor which was a huge concern of mine. We think the price we paid was very reasonable for the fence. We had 3 other estimates and Superior also had the best quote and warranty. We would definitely recommend this team in Northern Illinois! Thank you Eric, Mauricio and team! read more

first of all were in east Texas and since I found out that they are a franchise we got the pleasure of working with Thomas redd the owner witch we meet on last day of construction, he takes care of his crew and was a pleasure speaking with him, Ethan was are first point of contact and he was helpful in picking out what we needed since we have 6 dogs and needed to keep them safe he wrote up a few different options explaining each before we decided on a 8 ft tall cedar with steel posts and a double gate steel framed opening as well as a single steel framed gate opening. The crew was Mathew and Tommy they were amazing guys from the start we did walk thew they explained everything I one hundred percent trusted them around my animals and my an loved having them out here and the quality of work performed was by far great I have no issue i will be higher this team again and definitely recommend if you're looking for quality work plus's we have a three year warranty on this job and I honestly don't think we will need it but it's nice to know we have it. only hiccups we had honestly was weather with rain and and extreme cold but that to be expected and I completely understood and truthfully only days they didn't show up was on raining days and I didn't expect them to either but they were here in windy days as well as cold days I even told them if they needed to come in they could to warm up they pushed threw very respectful guys. so if you go with them ask for this team in east Texas crew was Ethan Mathew and Tommy and owner of this company was Thomas redd! read more

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The crew that installed the fence came without scheduling a time and did the work without anyone being at home. Missed nails in spots, the wood was too green to be installed. Had I been home I would not have let them install with the wood they brought. Some of it was splintered around the edges. When the fence started coming apart I had a very hard time gettting someone to come look at it and fix it. When someone finally did, they made excuses and "fixed" what they thought should be. The whole fence should have been replaced. The area supervisor was rude about having to send a crew out. Some of the pictures people have posted are exactly what I experienced. Do NOT use these people! Terrible workmanship. They want your money, throw something up and the. Walk away. I DO NOT recommend them! Gave them one star but they don't even deserve that. read more

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Happy with customer service, price of my fence and value I received. Even received a call to find out my satisfaction post job. Would highly recommend Superior Fence in Apex. read more

Superior Fence lived up to their name, Superior. Had 10' fence installed and it looks great. The quality of the product along with the service provided by Bruce and the team are top notch and worth the price. Everything was installed quickly and without issue. I highly recommend Superior Fence for all your fencing needs. They communicate with me through out the process which made it nice to be able to plan accordingly. Thank you to everyone at Superior Fence, keep up the great work. read more

I had my wood fenced installed in Nov 2023 by feb 2024 the wood bent twisted. pretreated wood. we have had lots of rain so this is not covered in the warranty per Justin. The only thing covered in their lifetime warranty is if they break something and fence parts. Justin did agree to go over and beyond the contract and replace some of the wood pickets and I would I please remove the review. He did say it could be bad wood. Since then I have not heard anything and the fence has continued to bend/twist. I have not sealed the fence because of rain. Again pretreated wood and only 5 months old. My neighbors has Lowe's wood not sealed looks so much better than mine. Saddened that I went with this company. read more

Superior Fence & Rail - Fences & Gates Near Me - Apex, North Carolina

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Fence installation was fine. Many have commented on how good the fence looks. But keep these factors in mind if you choose this company. After accepting the quote, the company wanted to schedule me immediately but the fence install required HOA approval ( yes I know the well earned stigma regards Home Associations but this is where I live). A list of materials, layout and color had to be presented to the association for approval. It took several weeks for the company to send me this information despite multiple emails and calls requesting these details, one reason given for the delay was that the sales person was on vacation. As a result, the fence installation took place two months after the initial quote was accepted and down payment made. I was close the canceling the contract, but already made my deposit and the survey had already been done so sorting that out would have been more tedious. Eventually the information was sent to me, which I forwarded to the HOA, approval was granted and the work started. A crew of contractors showed up and got the work done in one day as promised. I did not appreciate getting an email asking for final payment before the work was fully completed and the workers needed the final papers signed before they left, which I did. I did not make the final payment that day because the fence painting/staining had not been done. The plans they sent to me which I presented to HOA included the final color the fence was going to be. When I asked about the final color to the on site contractors they knew nothing. A few days later and after receiving a couple of overdue invoice emails, I called the office and asked about the painting/staining phase and they also knew nothing about this. In full transparency I'll take some of the blame for the miscommunication. The initial contract included nothing about final color, painting or staining. However, in the information they sent to me for the HOA, included was the final color the fence should be. I am certain that the right contract attorney could interpret this as part of the work and I could have gotten this done. Bottom line, there was nothing about fence color in the original contract. Fun fact: When I made that final call regarding the painting/staining omission, the nice young lady on the phone wanted to refer me to what is presumably part of the same company, Superior Pressure Washing to get a quote on getting the fence stained and painted. I chose to contract another company to get that phase done. Again, fence looks fine, especially after the correct color was applied. It is serving its purpose, but if you contract this company, make sure everything is clear when it comes to communication. Every interaction I did have with the initial sales person, the schedulers and the contractor was cordial, but the long delay and miscommunication regarding painting the fence prompted me to leave the review is stated above. Always get multiple quotes and don't let desperation and impatience cost you like it did me. read more

A competitive and reasonable estimate was given by the salesman who came to my property. The job included repairing a section of my chain link fence, extending a section including a gate onto the existing fence, and removing a section and replacing it with a gate. A third party contractor was used to perform the work. They were professional, courteous, and skilled, finishing the job in one day. I would've given five stars had they not had to return to remedy a few issues. The issues were remedied quickly, and to my complete satisfaction. I highly recommend this company. read more

We chose to work with Superior Fence and Rail because the estimator said it would take 4 weeks from the day of his visit to install our fence. He said the partnership with Home Depot meant Superior always had items in stock. He assured us our choice of a split rail fence with welded wire was a basic, uncomplicated fence. On 8/30/21 Stacey texted me to say we could install on 9/7/21. Almost immediately, she corrected herself saying she didn't know when the wire would be in stock. I contacted her multiple times to follow up and she did not respond until 9/9 to put us on the schedule for 10/6-10/7/21. On 9/27 Stacey informed me Superior was not able to find the end rail posts needed for our fence. She told me she was "sure I had been told our fence was a special order" fence (contradicting the original estimator). She told me there was no estimated date for when our fence would be installed. We had already paid the 50% deposit. I spoke with Stacey at length about my disbelief that she was telling me this news a week before install - to which, Stacey eventually hung up on me. I called back to ask for the manager's number - Mike. I expressed that I was unhappy with her customer service and the indefinite delay and she said "good luck" trying to get a discount from Mike. I reached out to Stacey multiple times because I was able to find the end posts in stock at different locations, but she did not respond. On 9/28 Stacey informed me she found the material and our fence could be installed on 10/16. The 10/16 Saturday installation day arrived and we received no confirmation call ahead of time. I had to call Stacey (waking her up at 830am) in the morning to see when/if the crew was arriving. Later in the afternoon it became clear there was not near enough material to complete the job - the crew had about 50-65% of what they needed. A crew member called Stacey on speakerphone to inform her of the situation. They asked if she wanted to speak with the customer and she emphatically said "No no no! I'll text them on Monday." Monday we called the owner Mike to speak about when our fence would be finished and he never returned our phone call. We spoke with Stacey who said she would personally come out for our final installation (now 10/23) to make sure our fence was the way we wanted, although she never showed up. We had a number of issues with how the fence was installed as the crew ended up working in the dark. The biggest issue was the welded wire installation. It has always been listed on our contract to leave a gap at the bottom of the wire. However, when the crew installed the wire, they installed it all the way to the ground. The wire also stuck up beyond the top rail. When confronted, Stacey said they never had the option to order a different size wire. That information should have been communicated to us from day one. As installed, we had sharp, jagged wire at the top and bottom of the fence because they had to cut the wire. See photos. A crew member called Stacey to ask about cutting the wire and we heard her on speaker phone say "Just do it, I told them we would, just do it so that you never have to come back to this house EVER AGAIN." That emphasis was hers, not mine. We are beyond disappointed with the customer service we've received along the way for this project. We've been strung along and clearly Stacey's attitude towards us has impacted how she conducted the business of our job - not ordering enough material, not communicating about the wire, and more. Our fence finally has been repaired so it is no longer dangerous as of May 2022. We attempted to call/email/text the owner, Stacey, the owners in Jacksonville and no one returned our call. It is in the contract that faulty worksmanship will be covered by the company. It was only when we threatened legal action because of the dangerous fence we have on our property they finally sent out someone to "repair" it. The customer service of this company is atrocious. Take your business elsewhere. read more

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I had a whole yard fence put on.The fence is great,after 2 1/2 years still looks great. They brought the wrong finials at first but quickly replaced them. In my opinion, they did a great job ,and they were very nice guys.I would recommend them to all. Cheryl read more

This was such an amazing experience! Stephen was wonderful and so helpful, he gave such good recommendations on what would look best and was very honest, which I appreciate. Stacey was an absolute gem! Very helpful and accommodating! I appreciated being informed about things via email and text and having that direct contact with her. And I can't say enough about the crew that did our fence installation. Lino and Jose were the best and the sweetest! I appreciated that they came early, were perfectionists in terms of the leveling and appearance of the fence and their professionalism and kindness! Highly recommend this company!!! read more

Our local Raleigh/Apex Superior franchise installed our fence in February of 2023. We sealed our fence in April of 2023. Since then our fence has come apart in many locations where the 6x6 posts connect with the fence panels. We have sent pictures and requested Superior honor their warranty, however they are claiming it is wood warping that is causing it and sending us to their wood supplier. There are clear quality of build issues in the photographs, displaying shallowly hammered nails that are protruding through the wood. Furthermore, the wood supplier is their vendor, not mine. I purchased the fence through Superior and if they feel the issue is with the wood they purchased from their vendor, they should file any necessary warranty related issues with their vendor not the responsibility of the customer to report issues to Superior's vendors. We have asked Superior to send someone from management out and have received absolutely no response, even after also reporting the issue to their corporate franchising office. When calling their office and speaking to Stacy, I was told the owner has been too busy to reach out to customers. When I asked for the owners contact information, I was told that she is not allowed to give that out. We purchased from Superior based on comfort of knowing we were getting a superior product and that they would stand behind their work and warranty. They have not done either. read more

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The true test of a vendor/partner is how they resolve issues when they arise. Stacey from Superior really understands this. A few bumps in the road were resolved by Stacey making this a great experience. read more

Superior was hired to install a wood fence in our backyard on January 20, 2021. During the installation Superior's employees cracked open our sewer line and cut our internet service cables and refused to take any accountability or responsibility for their workers' carelessness. The sewer line clean-out cap next to the home was clearly visible and less than 4 feet from the fence line. It was also confirmed by the plumbing service the sewer line was at least 24 inches deep in the ground. The internet cable was also clearly marked by NC 811 by flags that clearly marked a straight line through the fence line. I clearly pointed out the sewer line caps and flags near the side of the house the day of the installation to Superior's crew. During the day of installation, we were repeating told that the repair would be handled either by themselves or NC 811. The next day Superior refused to take any action or accountability. I sent Superior the invoice from the plumber (about $1,350) on January 22, 2021. I never received a response to my request for payment. Superior didn't send the final invoice for payment until April 9th, 2021. Superior claims I waived all liability and therefore they can cause any damage on my property without any recourse. At this point, I refused to let them back on the property to finish installing the fence. There are many other fencing companies available in the Triangle area. I wish I had used a different one. read more

We had a few quotes for adding a vinyl privacy fence and decided to go with Superior because they could slope the gate with the grade, install within 2 weeks and they had a good warranty. We bought during a sale so pricing was similar to other quotes. Install team 'LINO' did a great job for us and if we ever need any additional work done, I will definitely request this team! read more

Davis is awesome. He dealt with our many questions, was prompt and professional when it came to the quote, and was willing to look at other quotes to see if there was any flexibility in their pricing. We ultimately went with another company that was installing our neighbor's fence, thus saving us 70 feet of install (a lot of money) . We would have gone with Superior for sure had that not happened. read more

Office staff was very argumentative about removal of dirt caused by fence installation. They were inflexible and down right rude. Claimed that my responsibility to take care of the refuse dirt was stated in their contract, it was not. Do not think I would recommend them due to their inflexibility in dealing with customer concerns. read more

I had the same experience as a previous reviewer, consultant came out went through all the ins and outs of giving an estimate, and never returned a email or call?, Something strange possibly some sort of trend, but definitely wouldn't chase them to give them my money read more

I trusted this company to provide a quality fence but was very disappointed in the outcome. The company made no attempt to improve the quality of the fence and even damaged my new build and purposely failed to disclose the damage. Do yourself a favor and seek professional service somewhere else. read more

Do not use this company. read all reviews. these people are awful . costumer service is poor and lack professionalism. i was scheduled for fence installation which was rescheduled because I was awaiting hoa approval. they make you pay the full amount up front so they don't have to worry about service. I paid and was scheduled and was suppose to receive a confirmation which never came. they showed up on my door step I was not home. received a phone call saying I would be charge 750.00 for a service call. i explained she had to be F.... nuts and cancelled. I called back the unprofessional woman that answered then stated you said I was F.... nuts and don't worry you are cancelled. I am disputing the 750.00 and not giving these people a dime. grateful I didn't use them afters reading other reviews. do not work with these people read more

Bottom line, do not expect decent service, or any service really. I used them through the Home Depot fence installation service. When first quoted I was told I could pay half now and half after the project was complete. When I went to pay I was told it had to be all up front. I was sold a fence stating the Superior Fence would handle all HOA and city permit hassles. After I paid in full I didn't hear from the Superior Fence for two months and when I followed up was told "my email with the HOA documents was overlooked" (due to Covid of course...because its 2020 and everything is Covid's fault). So I tried to be patient and understanding to the fact that no paperwork was submitted to my HOA. After the paperwork was sent in I was told that it was incomplete because a plot survey was not provided. When I went back to Superior Fence they claimed to have never quoted a plot survey in my price....BUT knew I needed one as it was wrote down to request when I turned over the check (suspicious). So I had to pay an additional $500 for a survey and literally hand hold the communication between Superior Fence and my HOA because I could not trust Superior Fence to do the job they sold me on. Oh, and don't let me forget to mention that after Superior Fence realized I had not been quoted for the plot survey they tried to convenience me to move forward with the install without HOA approval and without a permit from the city for the fence. All in all....look somewhere else if you aren't looking to work with a seedy company. You will not get the level of customer service, communication, time management, or quality you are deserve when dropping a couple grand. Fence does look good even though I feel like one side is slanted, I can not go through any more wasted time with them to have them correct it. It wasn't worth the hassle with this company. If I knew then what I know now when I was researching contractors, I would have chosen a different company. read more

They were responsive as far as setting a time and date for an estimate. The estimator came out and took measurements but I never heard anything back regarding a quote. I reached out via email on two separate occasions and never got a reply. read more

The 54" aluminum fence we ordered was to take about 8 weeks to arrive. After 13 weeks it still wasn't in with no installation date set. When the materials did arrive they didn't schedule with us so if we hadn't called to check we would probably will be waiting. When it arrived the install was going ok until they broke a water line. I asked them if they would repair it and they said refer to the contract; if it wasn't marked they aren't responsible. Who marks yard hydrant water lines for a home they just bought? Anyway, the install crew was excellent. I went and got the $10 part and they dug it up and fixed it for free. Then, based on MY policy, they got to hand dig the remaining 59 holes! The fence is flimsy as can possibly be. It's like the stuff from Lowes. Looks of and will keep small children and dogs in the yard but won't last many years. One of the gate latches is broken so we submitted a work order. They said they would let is know when they would arrive to remedy the latch but showed up when we were on vacation. I watched them from the cameras peek at the incorrect two other gates and leave without addressing the broken one. I called and emailed and received no response. This place is SELL SELL SELL and their service, responsiveness and product sucks. My wife is a realtor and the four referrals in her back pocket just got sent over to another company. A competitor. I wish you well, INFERIOR Fence and rail! read more

This company is one of the biggest disappointments since our move to Fuquay Varina. Not only did they do a terrible job installing our fence (believe it or not, the way they set it up, we'd be locked IN our own backyard, but anyone could enter from the outside), they wanted to charge us to come out and fix their error. A month after installation, we had a storm with 30 mph winds which caused damage. The "sturdy" concrete they told us they installed didn't stand up to these low gusts and now, because this was an "act of God", they want to charge us almost $1,000 to fix it. It is obvious they are trying to take advantage of our situation. DO NOT go near this company - your patience, and your wallet, will be emptied. They seem to have forgotten, if they ever really knew, what "consumer-oriented" means. They may respond to this review, but for your own good, trust the reviews you read from real people, not the words they'll spew out to make themselves appear "right". read more