I would give this company a zero-star rating if that were an option. I scheduled an appointment for…read morea quote, rearranged my day, and spent hours preparing and waiting for their representative. The appointment time came and went, and no one called, showed up, or provided any explanation. Whatever the reason for missing the appointment, the least they could have done was notify me and cancel or reschedule. Instead, they showed a complete lack of professionalism and respect for my time. Based on this experience, I cannot recommend this company.

I had 2 levels of flooring replaced with LVP. The basement was great - because it was on slab. They…read moredid the main level of my home and the LVP constantly gapped. I called their people out multiple times to get it fixed, which only ended up being a temporary solution. After a year, it's also gapping on the sides. I called the owner several times to get him out here to fix it. He said we should have bought hardwood (for the kitchen?) because they nail down the flooring. The main level flexes where the most walking occurs, so because we bought that, the gapping is our fault (what??). He could have informed us of that in his original quote and we would have purchased a fix so this wouldn't have been an issue. He said since it was over a year, he could have someone come out to fix it at a discount, but was pretty terrible at getting back to me with any date/times. We also have mis-matched pieces because they didn't get the right color for one or two boxes. They did a wonderful job with the hardwood on the stairs and the stain matching for the quarter round. I still wouldn't recommend them or work with them again. I'm having to hire a new contractor to completely replace the floors on the main level. I'm out $3000+

Big box stores have a competitor around the corners. Floor and Decor in Leesburg is outstanding…read more I've redone a house in Fairfax and used the F&D in Alexandria. This Leesburg location is by far 100 times better in service. The displays are clean and prominent. You can get your step goals here if you are walking the aisles looking for the ideal floor, tile, vanity and backsplash. Staff is super friendly. Even in the early morning hours, a cashier is friendly and greets us. A special shout out to the designer, Amy. She has helped us twice in the past week. She has an eye for style and can help with the trends. She walked the aisles with us showing us the various tiles and decor. It's a simple process to get a quote on everything you want so you can walk away with a product quote. Highly recommend this location. Watch out HD and Lowe's.

This review is specifically for the Floor & Decor in Leesburg, VA, and for both the design and…read moremanagement teams--especially Amy from the design team and Bryce, the store manager. My husband and I are renovating our guest and kids' bathrooms, and Amy was truly fantastic to work with. She was patient, thoughtful, and really creative, and she quickly understood what I was going for--something elevated but still within a budget. She had seen me working with other designers in the store before and clearly picked up on my style and preferences. Amy helped me find beautiful marble along with really complementary floor and niche tiles at great prices, and she even helped make some deals work. She genuinely has a great eye and comes up with tile combinations that feel intentional and a little different. Bryce was also great. After a frustrating earlier experience where a designer didn't send me my designs and then left the job--wasting time and setting things back--Bryce went out of his way to help turn that experience around. He was kind, responsive, and very focused on making sure I walked away feeling good about the store and my experience. He also helped make pricing work on some closeout tiles, which I really appreciated. I've spent at least six or seven hours in this store over the past few weeks, and everyone I interacted with was helpful and pleasant. If you're looking for strong design help, good pricing, and people who genuinely care about customer experience, this location is absolutely worth visiting.

I've had a truly exceptional experience with Floor Advisor of Leesburg. They offer a tremendous…read morevalue on quality carpet, all with a small town, local store vibe. I felt comfortable popping in anytime to discuss my next plans with Elio, who was always available to address my many questions. The owner/manager, Bob, was great to deal with too, as was Ned the installer (and his team). I will not hesitate to go back to Floor Advisor for any of my future flooring needs!

The installers did exceptionally good work. They paid attention to detail. They were courteous…read more They did not waste time. They were mindful of the homeowners presence, and cleaned up thoroughly after the job was complete. I am more than pleased.

Great communication, fair pricing and quality work installing and finishing hardwood floors. Would…read morerecommend!

Larry has done good work for us on at least three occasions. We had one bad experience, which I…read morethink was due to personal issues with Larry and his family or business. That time, he stood us up on first scheduled day (no show, no call), and it took another 9 days until he actually came. But he did a fine job. I thnk he is back on track now, and would recommend his work.

I had a great experience working with District Floor Depot for my flooring project. The team was…read moreprofessional, knowledgeable, and very helpful throughout the entire process. They helped me choose the right flooring and made everything smooth from selection to installation. The quality of the work and the attention to detail were excellent. I highly recommend District Floor Depot to anyone looking for reliable flooring services. Thank you for everything!

I got multiple quotes and DFD had the best price, the best sales person/consultation, and showed me…read morethe best looking flooring options I saw out of any of them. It was a no brainer to choose them. When it comes to the work itself, the craftsmanship was very good, the cuts are so clean and everything looks amazing. They did very fast work without sacrificing quality. The only areas for improvement I would say they could have are: - Communication during the days of the project, so you know without having to ask when they are coming, leaving, what the progress is, etc. - Ensuring when they put furniture and things back that they pay attention to things like hooking up HDMIs back to the correct places - Doing a better job of cleanup -- they left behind a TON of dust coating everything, sawdust in my basement that I presume blew in from leaving the garage entrance open where they were working, cans/water bottles left behind - Building in measurement/space for lower flooring to not leave a gap in the trim; they came back and did some caulking after I had a water/rain issue, but it still doesn't look as good -- I wish that their molding/trim solution filled the big gaps and I'm going to have to find a way to do that myself To their credit, they were very fast and responsive when I had a water issue and came back out the next day. I also had a crack in my basement ceiling where something pounded through or pounded the drywall loose from the flooring above being done, and they credited me enough money back to be able to have my handyman fix it. Overall, I would definitely use DFD again.

Nothing is perfect, but these guys hit it out of the park! Service was great, installers were true…read morecraftsmen. Very nice job done by all! Thank you Steven!

Hello: For those of you who are reading this review, all I…read morecan say is that Loudoun Valley Floors Company is the best company to deal with if you are looking for carpet or wood flooring. They are all very kind, patient and understanding. Their customer service is second to none. I highly recommend you consider this company when you are in the market for carpet or flooring. I have invested many companies in the area. Hands down this company is the best. Their prices are very competitive. I would give them 10 stars if there was such. If you need to reach out to me for further verification, feel free to contact me. Thank you JJ Their installer Oscar and his team are so professional, very clean and considerate. We are so happy we have chosen Loudoun Valley Floors to do our project.

They removed the old basement carpeting, fixed the concrete where needed, and put down hardwood…read more The crew did a great job and cleaned up!! Highly recommend. I got a Costco discount through them. It has been about 10 months and everything still is beautiful.

We went to Stering to get hlep with a custom area rug. Chris Davies was fantastic to work with and…read morewe ended up with a nicely bound cutom area rug using a high quality Shaw carpet. We are thrilled with the results and the service we received. They have a good selection of quality carpets and were very helpful in the selection process within our budget.

Wanted to update - about a year later we needed to fix steps (the laminate broke) and Bruce once…read moreagain saved the day. Amazing work and has held up strong. Floors still amazing, but just putting it out there that it's really top notch.

Bruce and his team did a fantastic job switching out our carpet for LVF. They were on time and…read moreprofessional throughout.