I reached out for a cash out refi. The experience started off great, but once I 'signed' the…read morecommunication fell apart, me request to accommodate my disability was ignored, and then the loan was denied due to a concern brought up by the appraiser. An inspector has since debunked the concern but I am done with the lack of professionalism. Save time and money by going elsewhere.

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

i know we couldn't have been easy to work with (is it ever easy in this industry) but i am so happy…read morewith gershman. it was super simple. when rates went down, i asked rick if he could help to lower our recently-mortgage home and he was very helpful. i am very confident in doing further business with them and referring.

From the owner: Gershman Mortgage offers a wide range of mortgage products and is one of the area's leaders in…read moreFHA/VA and conventional single-family home loans having financed over 150,000 loans in the St. Louis area alone. Nationally, Gershman services $650-700 million for multi-family and healthcare facilities in over 10 states. Gershman specializes in providing and servicing all types of financing for apartments, nursing homes, assisted living facilities and hospitals utilizing tax free and taxable bonds. Gershman Mortgage is one of only 25 Active Lenders nationwide to be HUD-approved for MAP (Multi-Family Accelerated Processing) for apartments, assisted living and nursing homes. In addition to HUD financing, Gershman offers many other conventional financing options to their customers.

This spoiled guy wasn't my loan officer but my landlord at Cambridge Condominiums in O'Fallon,…read moreIllinois. He apparently owns three condos there. You should stay away from this dude he's a spoiled rich kid from St. Louis that thinks he knows everything there is to know about real estate. He's also vindictive and an awful human being. Things started well. We got along, he was coming off some really bad tenants at the condo i wanted to rent. He let me pay the security deposit in either two or three installments. It was myself and my two small boys at the time coming and I was coming from Belleville in a house that I had been in 15 years. I moved because my ex-wife was dying of cancer and i needed to be in place so my kids could continue going to school in O'Fallon and it wouldn't be a huge stressful move for them to live with me going forward. It's been a while and it's hard to remember the sequence of events, but initally the first thing that was a problem was the sump pump. I'll say he was responsive in getting his guys over to work on it, but he had to be called to ok every little move they made which lengthened the repair process. The noise this thing made about every 5 minutes or so was deafening. It finally got fixed by it took forever. Shortly after the sump pump, the refrigerator began leaking and the microwave made a god awful noise while it was running. Keep in mind at the time these were condos that were worth about $180K and he was charging a premium to live there. These appliances were originals to the place built in either 2002 or 2003, It turned out the filter on the bottom of the fridge hadn't been cleaned in years and it got so bad that Ryan's crew told him the refrigerator needed to be replaced. So rather than using the moment to get a fridge, stove and dishwasher that wasn't from the Price is Right, it was replaced with a new fridge, but white and dated the second it was delivered. As for the microwave, we told them the noise it made and that it too should also be replaced. Instead, he left it and didn't replace it and shortly thereafter it fried itself one night causing the condo to stick like burnt plastic. He still didn't replace it, so I had to get one so we had one to use. At this time the dishwasher also started giving us problems because it was original to the place as well. This issue was never addressed. There was also an issue of there being virtually no hot water in any of the bathrooms. He said it was there but we'd just have to play with the knobs to get it to come out. There came a time towards the end of the lock downs that he want to sell the place and told me to put an offer together and submit it in 30 days. So i hired an appraiser and he appraised the condo. The appraisal cost me $550 and it put this condo at about $156K or something. Armed with the Knowledge I wrote Ryan and I explained what our appraisal said and then made an offer to buy the place. It was clear from the start that he was angry at the offer. He was beside himself. He said the condo was worth $180K at least citing no authority and said he'd go to $170,000 to get it done. Since the place wasn't worth it, I told him that he could take me out of the running to purchase it. Weeks go by then I find out he's hired Hughes Property management to draft a new lease and come inspect the property. I was forwarded a copy of the lease by the charlatans at Hughes and asked to come in and sign. I took one look at this thing and was like, he wants me to leave. Most one sided residential lease ever. I went into Hughes office to go over the lease. I pretended to need additional time to review and got up and left quickly. This slumlord wanted to Jack up the rent from $1,400 to $1,750. He springs this on me on the first day of school so now he thinks I'm stuck and will have to resign. When I made it apparent to him I wasn't signing and that month would be my last. He asked where the rent was, the only time I ever held it back. I told him he'd get laid eventually but I didn't feel like paying him then. He the made some feeble passive aggressive threat to sick the eviction monkeys from Hughes on me! I had to calmly explain I'd be long gone before I was ever evicted. Then on the last day of occupancy, the brain dead people from Hughes came over to inspect. They went upstairs into one of the boys rooms, then called the police and completely fabricated a story about how I neglect my children and they should come over and take a look. They then hurriedly shuffled out of the condo. The police then show up and tried to get all tough with me even though I was the victim. They-muscled their way in to speak with my boys then had to split because they'd been lied to. Ryan Luechtefeld hired a hit squad to take me out. He had Hughes fabricate an abuse lie to tell the police to get MY KIDS TAKEN from me because he didn't like my offer to buy his condo. He's a total sociopath. Warned!

From the owner: Ryan started in the mortgage business in 2004 and came to Delmar Mortgage in 2013. During Ryan's…read moretime in the mortgage industry, Ryan has used his understanding of the business to close over 2000 loans totaling over $500 million and has established himself as one of the most knowledgeable loan originators in our area. He prides himself on this knowledge and spends time every day studying the market along with loan programs and guidelines in order to better serve his clients.

We had a 45 day close and that continuously got pushed back until the seller was pulling the…read morecontract that day unless we used a mortgage company the seller agent knew. We ended up terminating this company after over 3 and a half months and, come to find out, how they were trying to put the loan through wouldn't have worked. Then they switch to trying to use a different investment group that has lots of class action lawsuits right now. Now that we got a new company to try to save this contract, Josh and Alex are not wanting to give the case number to the new company but still wanted more money from us. Then finally after a week with a new company they found that there was no way we could get the loan. So these people just wasted months for us and thousands of dollars.

First off I have to say I came to this place because someone referred me here because my credit is…read morenot the greatest so I already feel awful and then after applying to be pre approved Shawn Brewer never got back to me. So I messaged him and he said he would contact me after his meeting well needless to say I had to call the next day and then he proceeded to tell me he's to busy for people like me so I will not be using this company EVER!!!! He told me he doesn't repair credit and I told him I never asked him to repair my credit I was simply just applying to see if I could get approved.

Arsenal Credit Union has been less than helpful. Their customer service reps all have provided me…read morewith different information when asking them about the same issue. I am suddenly unable to transfer money from another credit union which I had been doing for a year and they acted like I should not have been able to connect accounts from their website. But I did! And now its no longer there! Regardless of this, the representatives are the farthest from friendly.

Extremely rude service. I've been a member of Arsenal credit union (St Louis location) for 36…read moreyears. I came to this branch to close out account and they were not friendly and did not even ask why I was closing my account. Terrible customer service!!!!!