I had a flat tire and Nissan Roadside Assistance dispatched a tow company since the other company had not shown up after waiting one and a half hours. Brandon from Superior called me right away and told me he was 25 minutes away and changed my tire in no time. Awesome customer service! read more

Went to get my car inspected 7/12/21 person there said Superior was closed for good . Said they closed a month ago

Avoid this place at all cost! 1. rude 2. scam 3. trying to simple rip you off 4. almost got in a fight with the driver read more

The absolute worst experience I've ever had with a towing company I was ripped off so bad I could not fully comprehend it the flatbed driver had to be one of the most rudest people I've met in my life and the truck driver was seriously trying to pick a fistfight with me. I was charged almost $400 to be towed less than a mile I don't know where they have the audacity and flat out balls to just rip people off in this manner I would call anybody else then to give these guys a chance to hook up to your car as it will be a Horrific Mistake that you will not soon forget. read more

Superior Motor Service - Hands-Down the worst company I've EVER dealt with. 100% Professional Rip Off Artist. AAA contract should be revoked PLEASE Avoid @ All Cost - Auto Repair Near Me - Fairless Hills, Pennsylvania

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Wow, where to start at, the company is terrible to say the least. Lady in the office is disrespectful to everyone who calls in. She claims to be the owner, but a bald guy with just as bad of an attitude also claims to be the owner. Next, the driver who showed up to to my car was a slob, and appeared to be rather disinterested in doing his job to secure my car. Sorry, one chain and a winch is not secure. I politely question this, and this guy gave me an attitude. Two hours later, the car wasn't at the shop, which was 8 miles from where he picked the car up. Called AAA, and they directed me to speak to Superior about it because they were a private contractor. Superior was no help, claiming that the driver was delayed because of weight restrictions on the route to get to my repair shop (it was a straight run up route 13). They hung up on me, so I called back and threatened to call the police and report the car stolen if it wasn't dropped off in 20 minutes. Low and behold, the car suddenly appeared at the shop, with 20 extra miles on the odometer. Don't trust these guys, tell AAA that you will NOT accept services from this company. read more

HORRIBLE SHOP! My sister in law was conned into going here when her car didn't start. She went in as a tight end & left as a wide receiver to put it lightly. First trouble was when she called AAA. Superior was who got sent to the house. They told her it'd be faster & cheaper to go to their shop (common sales pitch) and towed the car. The driver seemed like a druggie, unshaved, dirty, and eyes as red as a fire truck. Torqued her car down so much on his bed that he ripped holes in the frame & the cable popped! Next, it took 4 days to replace a starter & battery on a 2008 Chevy Cobalt- takes 3 hours with parts delivery time considered. They charged her $675 for a cheap Pep Boys brand Starter when they assured her it was OEM. A few days later, the car wouldn't start again. She called them, they tried charging her extra just to tow it in, refusing to use her AAA. I towed it to my shop (this is how I noticed the fresh 3inch long tears in the frame), and the battery was dead. I ran a diagnostic test on the charging system & found it wasn't the starter or battery, but a faulty alternator from the word go. Long story short, they're shady, uneducated, inept thieves. read more

So the day before Christmas 2015, my nephew broke down on the side of a small highway with my vehicle. The police arrived and said the car needed to be towed. On my way to the scene, I called AAA to dispatch a tow truck. When I arrived to the science the officer said that he already called Superior Motors, which was a AAA facility so I terminated the call with AAA. The tow truck driver never addressed me but told my nephew the car would be towed to their facility, about 3 miles away, not to my sons garage, and we could do the paperwork when we got there. He towed my car to a lock-up area in the rear of the building, where I was not allowed, and told me to go to the front office. I went to the office where I was informed, in an inappropriate way by a NASTY dragon nailed WITCH that I owed them $125 CASH for the tow to their facility!!! I was also directed to an ATM machine in the lobby (where I could pay their fee!) even though the front door has visa/MasterCard signs on it. In short, I was informed by the WITCH (evidently a girlfriend of an owner), that because the police called they would not honor my AAA. I then had to call AAA and dispatch them to take my car to my sons shop. Which they wouldn't do right away. So I had to wait an hour for them to load the vehicle again and meet them at the garage. Hugely unethical practice here. Going to file a complaint with AAA. And the customer service was HORRIBLE. Avoid this place. read more

AAA dispatched Superior to my vehicle on the side o+ route one, I have the plus service which includes 100 miles of towing, the driver wanted to DRIVE my car with the flat and when I told him it wasn't drivable he said I was refusing service and left me on the side of the road!!!!!! Horrible!!! Then ten mi utes later he drove past again and didn't offer help! read more

I am not quite sure what their name is, on the business it says Superior but the tow trucks in the rear yard say J & L... ( so which is it ? ) Long story short, if they tow you they will do everything possible to get your vehicle into their shop if you chose not to they muck your car up when taken to a competing shop, in my case I complained to AAA, Jim ( owner ) & a rep from AAA came to the shop where the car was dropped and pointed out everything that was supposedly wrong with the car ( the problem was a blown starter ), as a result ( I believe ) Jim had to change his name to regain the AAA work but seeing that AAA backed him up I canceled my AAA membership ( and will never use them again ) because they backed up a scam artist who I understand has loads of legal issues, hopefully in the near future lower bucks county will be rid of the worst shop in the county read more

Not sure why others are complaining about this company. I called AAA this morning on the way to the hospital as my wife was prepping for surgery. I was frantic, telling them I wanted to tell my wife I loved her before they put her under, and AAA told me 25 minutes. Patrick from Superior showed up exactly on time and changed my flat tire in less than 3 minutes. He even wished my wife well. In fact, Superior needs more drivers like him, so it seems by these other reviews. Thanks Superior! read more

This towing company is the best! The other day I was on 95 with two flat tires I called AAA and they told me superior towing will be out with in the hour! Well about 15 mins later the tow truck guy showed up and was very polite I believe his name was Tim he knew a shop down the road with great prices! I 100% would recommend this company and ask for tim! read more

I had a flat tire on Interstate 95 S one Monday afternoon. I contacted AAA and they contracted Superior Motor Service to respond to me. Withing 30 minutes of the dispatch, Driver Chris arrived and phoned me to identify his service and to coach me as to safely prepare my vehicle. The time was 4:45PM on Monday, August 29, 2016. The highway was well-traveled by fast-moving, unforgiving, rush-hour traffic. Chris took control of the scene and maneuvered the front tire change, only to discover that the spare would not seat properly on the front driver's side wheel. At this point, another employee with Superior Motor Service, Dominic had arrived to offer support. Chris had a utility truck, whereas Dominic had a flatbed. It was deemed in my best interest to take my vehicle to get a new tire. Both Dominic and Chris new that I was traveling 70 miles to meet friends at a Phillies game, and that I appreciated all that they could do to help me. Both local men, Dominic knew exactly where to tow me to a respectable, fair business that would take my car right away. I was left to get the repair. And, I made it on time for the start of the game! I commend the mindset and actions taken by both Chris and Dominic. They were professional, considerate, and personable. I was VERY fortunate to have these men help me, and to have my safety assured. read more

Chris W--You is da man! Thanks again for bailing my non-mechanical ass out!

My AAA Car Battery was failing intermittently, took my car in expecting to buy a new battery and possibly have my alternator replaced. To my surprise, I was informed that it was just the battery that needed to be replaced. AND there was still a month left on my AAA 3 year full battery replacement warranty. My bill was ZERO! Could not ask for nicer, honest people to deal with. I will be bringing my car here from now on, for all my service. read more

I recently called AAA because my wife had broken down on her morning commute. They sent out a gentleman named Tanner, who arrived within 15 minutes. He was able to tow my car to their shop safely, and Superior fixed my wife's car by the time I got done work the same day. I have absolutely nothing bad to say about Superior, they were a life saver. read more

I called and scheduled a service the same day and had my car back and running in tip top shape within an hour. It was an easy and quick fix and they did it in record time to get me back on my way. Not sure what all the bad reviews are for, but my experience was perfect! Thanks Superior! read more

They did everything they could help us out. We had two vehicles that broke down - they saved us a bunch of money!!! We were treated like gold! read more

Chris came out via AAA to look at my Jeep that was cranking but not starting. I was worried that I had a bad fuel injector or something and I'd be out a few hundred bucks. Within two minutes he had the car up and running. He explained that with old Jeeps these kinds of things happen occasionally, and gave me tips on what to do if it happens in the future. He recommended I get a tune up, funds permitting, and gave me advice on changing my spark plugs if I didn't have the money to bring it into the shop. We chatted for a few minutes while he checked the battery and he went on his way. This is what every experience with a mechanic should be...friendly, instructive, and low pressure. Thanks Chris! read more

Horrible! They were dispatched to my location to fix a flat tire last week. Upon arriving the guy asked for a tip if he was to help me. He then used the wrong lug nuts on a donut and made me drive 2 miles on a wobbly wheel. We pulled into a tire replacement shop and were told that he had forced the wrong lug nuts on so tight that he had stripped the hub and damaged the lugs. After he found out he had messed up he called a tow truck and ran away. Not before asking for a tip and wasting 3 hours of mine with a simple flat. read more

I made this Yelp account just to warn everyone of this terrible company. Same story as the other customers who rated them 1 star. I'd rate less if I was able to lol. The guy showed up an hour late from when Triple A said. TRIPLE A kept calling to see where they were and each time they were "a mile or 2 away", but somehow it took these people 1 hour to travel 2 miles AFTER they were en route lol. So 1 1/12 hours waiting. The guy who showed up tried to tell me I needed a new alternator. 200$ total. WRONG. Firestone did a wonderful job with my car and with honesty and discounts. Disgusting company like the other reviews say. Seriously, listen to the reviews. If you need service through Triple A, you do have the option to say you don't want this company dispatched to you. I almost did, but it was about 40 minutes after waiting, and I didn't know how long it would take to have another company come out, since they (Superior Motor) said (lied again) that they were 2 miles away. Triple A needs to cut ties with this terrible company. Guy didn't even apologize for wasting my time. And trying to get me to replace my perfectly good alternator? BARF. Do yourself a favor and if you have to deal with them, make sure you are recording and are also watching what they're doing to your car like a HAWK! BUT DO NOT DEAL WITH THEM if you can avoid doing so! Can honestly say I hope they close up shop, and soon. read more

I've been taking my various vehicles to Superior (Jeep after Jeep after Jeep) for more than 10 years. They've been responsive, professional and fair every time. In one case, when a replacement power steering pump failed, they got a new one and replaced it for no additional charge. AAA customers get a discount. what else do you need to know? Oh, why 3 Jeeps? The first two were totaled when careless drivers hit me. read more

I'm glad to see I'm not the only one on here that had a terrible experience with this place. Long story short called AAA for a flat tire they lied and told me they will be out in 30 mins and it took an hour and 30 mins. Only to get a rude, offensive driver. which told me quote " I don't care if we are late, I will leave you here if you give me attitude." Complained about it to the "manager" Jill and which sounds like she isn't going to do much about it. In the long run please save your money and time dealing with them. Horrible customer service, have no class and need to go back to school and learn PROFESSIONALISM!!!! read more

Today during my commute a Superior tow truck driver decided to terrorize everyone in his path. After I merged into the left lane, he proceeded to follow behind and tailgate me. I had to brake because the car in front of me did and the tow truck driver nearly rear ended me. Actually I have no idea how he didn't. He then rolled down his window (while hanging out the window smoking a cigarette still attempting to drive) and started screaming at me, that he was on his way to an accident mixed with all different types of expletives. Oh, I'm sorry, I didn't know that tow trucks were essential personnel -- the outcome of the accident wouldn't be affected by whether this tow truck driver got there or not, you're not a cop or fire fighter. But in reality he had to put everyone else's lives in danger because he wanted to get to the scene of an accident first. Gotta get that smashed up car! If you live in Philly you know the on going shenanigans when it comes to tow truck companies. Avoid this company at all cost. Nasty. read more

While using their tow truck after AAA directed me to them, their driver damaged the hood of my car. Once I asked for insurance information, he told me that he was an uninsured motorist and that I would need to deal with the office. The office ignored my calls and when they did answer they suggested I take them to small claims court so that they could "not pay" there. Unethical business. Horrific service. Avoid them at all costs. I'm planning on contacting the Better Business Bureau to ensure that this never happens to anyone else. read more

DO NOT I REPEAT DO NOT USE THIS COMPANY! This was the worse service ever! If I could rate them lower than one star I would. If you have AAA like I do and they want to dispatch Superior...tell them you want a different company! I waited almost 2 hours for one of their driver's to arrive but that's not the problem since i was told by AAA it could take that long. The driver arrived and sat in his car for 15 minutes smoking a cigarette and ignoring me as i stood next to his window waiting to talk to him. When I finally knocked on his window he pointed his finger as if to indicate "one more minute". Well it wasn't one more minute it was another 5 more minutes. He got out of his truck, went over to my car, jumped my battery and then abruptly tried to leave before I could ask him a question. I said "Can you tell me if I need a new battery?" He said "I don't know take it to a service station"!! Then he sat in his truck, blocking me so I couldn't pull out for another 15 minutes! I got on the phone hysterical calling AAA to report him. I had a one year old in the car and thankfully she was being good but this was the worse ordeal I've ever experienced with a tow company or with AAA. If you are in the Lower Bucks County area....and AAA wants to dispatch Superior to you...tell them you DO NOT WANT THEM! read more

Just a warning about this rip off business I own a repair shop and one of my customers called AAA to have his car towed to my shop he was called by the driver and asked if he really wanted to bring the car to that shop because they have a lot of complaints against them. (19 years in business 1 complaint 5 star reviews just saying. This customer being a LOYAL customer called me to tell me what he was told. I called and tried to talk to the owner it was not easy,had to threaten a lawsuit. I finally got the owner We talked (I ranted) he told me that he was going to find out who the drive was ,call him in a fire him. He also said the customer would be called and issued an apology and that I would be given a call to let me know the outcome. Of course I have not heard from anyone. I called AAA to report this and apparently there tons of complaints about this company. I was told to report them to the Better Business Bureau. I checked on line and WOW Does this company have a ton of bad reviews and complaints. You should not have to lie about another business to get work.(I DON'T) 39 years in the automotive business and 19 years in my own business... PLEASE BE CARFUL WITH THESE GUYS read more

The service never disappoints had a problem with my battery losing charge 3 diffenernt places could not tell me Will did a great job found my problem FIXED read more

The Sunday before Christmas and I have a billion things to do, I walk out to my car and bam, flat tire. As I stand there cursing at it, I work out alternate transportation and come home later this evening only to realize the tire is still flat and I have to be at work pre-crack-of-dawn. I call AAA and groan hearing the 60 minute wait time, but I understand. Within 15, I get the call that roadside is out front (sure enough, there's a Superior flatbed) and i make a mad dash down. Pop the trunk for the spare, jockey into position for the driver, he does his thing and the day is saved! I didn't catch the driver's name, but he was super quick and courteous! Thank you so much!! read more

NEVER take your car here ever! I took my car here 2 years ago after an accident and to this day my car is still in bad shape because of the crappy job they did! I've had 4 paint jobs in the last 2 years. And they forgot to properly install parts required for my whole navigation system to work so I needed that replaced along with a missing cap to my headlight causing water to damage and continuously knock out my light so I drive with one headlight. I refuse to take my car back here for a 5th time so hopefully I can get it approved to take my car somewhere that knows what they are doing and fix my car the RIGHT way without missing parts. AAA recommended them bad choice all around! read more