I have used Builders Fireplace & Stone for several years to service my gas logs. In January, they…read moreserviced my logs and indicated that the switch to turn them on was faulty. They replaced the switch, which was installed improperly. I have been trying for over 2 months to get the switch replaced. In calling today, they are OOB. The email that the message says to go to bounces back. Terrible way to sunset a business with customers hanging with monies already paid.

Use at your own risk. Our contractor hired them to install a gas fireplace in a new addition and…read moreworking with this company was an exercise in frustration. We had many costly problems with them, including inaccurate information provided to the building contractor regarding the installation specifications for the unit we purchased, which required two sections of a brand-new stone fireplace to be ripped out and rebuilt. Other problems include repeated extensive delays, ordering the wrong elements, installing the wrong parts, and poor oversight/accountability. This resulted in failed inspections and created additional work for the stone mason and others. They also took a different fireplace out of commission for several weeks in Dec-Jan, despite telling us it would be offline for no more than a week. Their communication is extremely poor, with the exception of one employee (Diane), who is left to repeatedly apologize for their poor performance. If you are looking for a company with integrity, competence, and acceptable levels of customer service, I suggest that you keep looking.

Reliable service is so hard to find. I cherish hard-working owners who take pride in their craft…read more It is so important to have your chimney cleaned and inspected regularly. Justin has been taking care of our home for many years and is always responsive to my wacky schedule. Thank you so much for your help.

Before the holidays we decided to make sure our fireplace what in good working order. Having just…read moremoved in, I did not know who to call. Found Chimney Sweep Experts online and read their reviews. They are exactly as everyone said. Efficient, timely, clean. I was very happy with the service and will definitely use Justin again. He is also very reasonably priced.

Awful customer service by owner. Was recommended by builder…read more Spent about 45 min to an hour looking at products and our needs. No follow up.

Had a service appointment and the company was no call no show. It took several communications to…read moreconvince them that they didn't complete the service only to get no apology and notice that I would have to again wait for a new appointment

I have learned over the years that whether you have money or not, if you grew up in a household…read morewhere things were difficult financially and daily sacrifices had to be made and things we desired needed to be put on hold on a daily basis, those feelings never really leave you. I have a friend Michael who is a successful psychiatrist out in Los Angeles. He has done very well for himself and has certainly put in the years and years of hard work and dedication in his field to achieve his success. We will often find ourselves fretting over something that costs us an extra $20 as if we were back in the Bronx when our parents lived from paycheck to paycheck. I remember my Grandmother, may she rest in peace, would literally run from store to store to store when she did grocery shopping to save a few pennies here or there. And I am the exact same way. Always shopping at thrift stores, always walking to the back of the store to see what is on sale or needs to be liquidated. Always looking at the price on the menu and not focusing on what I really want. It has served me well in that I have never been in debt, but there is some element of feeling I'm not deserving of something off the top shelf. I finally broke out of my box this weekend as I headed to Casual Furniture World up on Lawndale Avenue with the spirit of my Mom with me the entire time. Mom would yell at me all the time in a loving way, "Why do you always buy second hand clothes and furniture? You work so hard. Why don't you reward yourself and get something nice and new? Why do you always get an old used car? Why don't you treat yourself? You earned the money. You're not asking anybody for anything. You deserve it!" With Mom's voice in my head and heart I drove up Lawndale to Casual Furniture World. As soon as I walked in and saw the salesmen and all the beautiful stuff I got nervous. I'm not used to this. They professionally left me alone for a while as I wandered around looking at gorgeous outdoor fireplaces and tables and chairs and couches and anything you could possibly think of. Eventually a salesman named Jim approached me and asked me if I needed help and the journey began. Jim and I zeroed in on three outdoor sectionals; two wicker sets and one teak wood. I found Jim to be helpful but not pushy and after he quoted me what each of those sectionals would cost and I clutched my pearls, I asked for a little time on my own to make a decision As I walked around contemplating making a $4,000 investment, I was in awe of the gorgeous inventory they had at that place. Nothing is cheap but everything looks quality. They had everything from sectionals to chairs to tables to benches to umbrellas to outdoor fire pits and fireplaces. I kept circling around to this one set that caught my eye. I could just envision myself relaxing on that sectional or even moving some of the pillows and taking a nap on my new screened in porch. But $4,000 when I could get something like this at Home Depot for a fraction of the cost kept tugging at me. And then suddenly I heard Mom's voice and she reminded me that I am buying this furniture and built my screened in porch from the money she left me when she passed last year from covid. On top of that, I could not stop thinking about all the families that within one moment were stricken with tragedy when that condo collapsed in Florida just a few miles from where my grandparents used to have a condo in North Miami Beach. In the end I listened to my Mom like I usually did and purchased the beautiful set. What was even more fun is that the pillows are custom made so I got to pick out some cool colors and not the usual gray black and tan that I usually get. I forgot to ask how long it takes and when they told me 8 to 10 weeks I was kind of shocked but then I had to remember that we are still dealing with the pandemic and nice things take time. I put down my deposit and headed on out and then noticed that they share the space with New Garden Nursery which I had not been to in many years. Cool! As I sat on my almost finished screened in porch this morning with a cup of coffee, I could not help but think how blessed I was to have my beautiful mother for 92 years and that she was giving me this porch and that beautiful outdoor furniture sectional as a gift. How lucky am I? I cannot tell you if there are other stores like Casual Furniture World in the Greensboro area but if you are looking for quality and a large inventory and great service, I was very impressed with this place. In a couple of months I will be sitting on it, hosting friends on it and at night when I remove the pillows and sleep with the sounds of the crickets and birds, I will remember how blessed I am and how much Mom and I loved nature. Moral of the story... Once in a while it's good to just go for it and treat yourself. You deserve it and time is short! Right, Mom??

I actually work here, AND shop here and I can't speak highly enough about it. Come and see us! You…read morewill love it too. -Bridget

Chad and his son are great to work with! They work hard and are organized. They get along great and…read moreaccomplish the work quickly. From quote to finish he was easy to talk to. We had a small misunderstanding about one aspect of the job, and thank God we were able to work it out for the best. No surprises working with them. I will definitely recommend!

From the owner: If you have dreams about what you want your property to be, don't let them go unrealized. Have R&R…read moreConcrete and Hardscape Design bring them to life. We offer a variety of hardscaping services in the High Point, NC area.

I appreciate the responsiveness. I don't really like the uncertainty of the price or commitment to…read morefix the problem in one visit. I understand but I would think you would have a full complement of parts and supplies to start up the flame in one visit. Sorry if I'm wrong but I hate surprises and uncertainty.

From the owner: Highly proficientread more

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.