I paid big money for windows , installation, finance, and permits all to be be done by Anderson, The installers were contracted, not Anderson, did a good job but were not company employees. Financing was thru a Dominicans Republic company and the permit (they tried to get me to do it) was a contact in the Philippians. Anderson only sold the product, no support after that. Very unhappy!! I have lots more issues with Anderson. Poorly run company. read more

If you are considering window replacement do NOT use Renewal by Andersen. After one window leaked terribly and had to be replaced we discovered that it had not been taped or insulated. Which then lead us to question if any of the windows had also been improperly installed. The only way to know would be to have all removed. This, after an utterly horrific installation. After a year of having technician after technician here we demanded compensation for all the shoddy and damaging work. We were told that the company was sold and we bought ours from the former company so the current owner is "not in a position to compensate us." It's still the same name and they will uphold the warranty but are taking no responsibility for what we have gone through. To any and all who have had windows installed by them just know they may not have installed them correctly. We never would have known had one not leaked. And we have no recourse now. I strongly suggest looking elsewhere for replacement windows. read more

I had Renewal By Andersen install French Doors going to my porch. They leak I have spent hours trying to reach anyone to honor the warranty. Calls are not returned. read more

Renewal By Andersen - Rain flowing through the Renewal by Andersen installed French Doors. - Windows Installation Near Me - Greensboro, North Carolina

I am still angry about how I was treated by this company. Every time I see their commercials on tv it makes me angry all over again. They are lying about how great they are. I scheduled an appointment for an estimate and got a text to call about my appointment. I called thinking they wanted to change the time. No it was a representative questioning my ability to pay. Never mind I have an 800 credit score. They do (laugh, laugh) finance. read more

This company and "Ellen Magnusson, the GM" continue to mail unsolicited marketing material even after two BBB complaints and three phone calls to stop. I would highly recommend you AVOID this business, lest you enjoy a never-ending flood of junk advertising that cannot be stopped. read more

I purchased exterior doors from Renewal By Andersen January of 2025. The installation was well below standard. The back french door was defective, and it was installed anyway. I requested a new panel. To this date, (it is October 2025), every time a new panel came from the manufacture it was defective. I finally asked for compensation and just leave the door as is. To date, I haven't received any compensation. The doors were very expensive is the reason I allowed the process to go on for so long...I wanted my monies worth and the door done right. Talking with customer care was very robotic. No compassion at all. That includes upper management. Just truly did not care. Oh, I never got a chance to address the poor installation of my front door and my door to the garage for fear it would be 2027 before I could reconcile the issues. I do not recommend buying from Renewal By Andersen. read more

I purchased 4 windows at a very high price of over $2,000 per window to replace the ones in my living room. After waiting 10 weeks for them to produce the windows and schedule the installation, I finally got them installed 3 weeks ago. I was informed one of the windows was damaged at the factory and would need to be repaired, so the installation was completed without properly finishing the trim. The long short of it is, I have been on countless phone calls and sent texts and photos, but am unable to get someone to come and repair or replace the window. The installation team, also did a laughable job at caulking, but I can't get them out here to fix it. Finally, instead of properly sanding, patching and caulking the windows after installation, Anderson just slapped on excess trim, and now I cannot use inset blinds. read more

Renewal By Andersen - Unfinished install and excess trim. - Windows Installation Near Me - Greensboro, North Carolina

See all

While there are some good/hard working people working to address my concerns, I finally had to move forward with this negative review as I have had to work too hard to get Andersen to do things any reasonable person would consider to be the fundamentals of customer service such as communicate, be open and transparent, honor your word, etc. Andersen goes out of its way to oversell their product to you - promising you the BEST customer service, that you'll be included in the process and feel comfortable, etc. - but they fell immensely short of it. In a few days, it will make 1 year since I placed my order and my window installation is still not fully complete. Andersen sent their technicians to my house multiple times to measure and remeasure my windows - yet, they still got my order wrong. I had to wait another 4 weeks as a result - no big deal I thought - think again. When the window arrived, it was not the style I had ordered. To say it was frustrating would be an understatement! - I had asked Andersen multiple times to confirm the window style and they reassured me it would be - not to worry. Did I mention how hard it was to get a hold of them? ::Sidenote:: This is one of the few times an actual Andersen employee came to my home. The installers are ALL subcontractors. That shouldn't come as a surprise to anyone since lots of companies use subcontractors, HOWEVER, the Andersen sales team was very insistent during their pitch that all installers are Andersen employees, NOT subcontractors - that turned out to be totally false and misrepresented. ....But it gets worse....... My patience absolutely ran out during the construction of bay window we ordered for the front of our home. Installation was going along fine when the subcontractor asked me what color roof shingles I wanted to use for the bay window roof/cap - considering I ordered (and paid for) a metal roof/cap, you can imagine how angry I was when the subcontractor informed me they didn't give him one. I immediately called my assigned representative but when I didn't hear from her, I had to get creative. While it may sound nuts, I used LinkedIn (yes, you're reading that correctly) to search for members of the leadership team for Andersen of Central Carolina. I came across two people, sent them messages and only that way was I able to get some traction....FINALLY!!...it should never come to that though. When I spoke with one of the managers, the excuse I got was that my assigned representative had been promoted (the rep could have reached out and let me know who I should reach out to moving forward) and that they were dealing with approximately 500 customers each. While I can empathize with all those things, it's a bunch of BS considering what I've been through and how much I've paid for these windows. Andersen prioritizes the sale, but once that is done, the customer is deprioritized and you become another number. They are placing way too much weight behind the perceived value that comes with the Andersen name - hoping that customers will be patient and understanding as a result. That can only get them but so far and honestly, it's a shame! My brother in law installed Andersen windows in his home - they're great windows which have really helped make a difference in his energy bill and keep his home well insulated. At this point, I would have preferred to go with some average windows and replace them sooner - the headache Andersen puts you through along with the money they make you spend are just not worth it. read more

Called to request consultation. Very frustrating experience. Cancelled request Required to know the name of my spouse even though I called to request quote for window and door replacements. Refused to send a sales person without knowing the number of windows /doors to be replaced even though they had yet to perform the inspection. Had to commit to meet with sales person for a minimum of 90 minutes. I would prefer to deal with a firm more interested in customer service. read more

We were impressed with all our interactions with the RbA team... the sales rep, pre-installer, installation team, follow-up team and customer service. We are happy with a new quality front door, the installation and the entire experience. We'd trust the RbA team again to replace our windows. Quality, confidence and trust delivered! read more

Trying experience. Beware. Document everything. Purchased 2 doors. Original install 4/22. Poor install, one door not level, warped, and tilted...the trifecta of incompetency. Called them back to repair, original repair denied by corporate unbeknownst to me w/ zero communication on there part. Fast forward to 5/23 after many months & unreturned phone calls, we finally get a new door installed. So far so good. Will be asking for 1/2 price compensation for the bad door. Would not recommend. read more

Renewal By Andersen of Central Carolina replaced 6 windows and a door in our home this year at a cost of nearly twice what other (vinyl) installers quoted. We went with Andersen for the quality of the product and the promised expertise of the installation. The quality is excellent - we love the windows. The installation, on the other hand was less than easy. The workers, who are, by the way, subcontractors, and not employees of Andersen (contrary to the sales pitch), were competent and pleasant. The problem is that this company is way top-heavy, with too many people involved that don't appear to communicate with each other or the customer. As a result, the interior window trim we ordered was not supplied to the installer, who had no idea that changing out the window trim was in the contract. This caused an additional one month delay, but when the day came to complete the job, no one showed up or called. When I finally tracked someone down, I was told that no one had ordered the new trim, so they sent another guy out to ascertain what was needed. No one called for another 2 weeks, and when I again tracked someone down and threatened to fire them and not pay the balance of the bill, they finally got the material and sent someone to install. Next time, I will simply hire a good home remodler and have him buy the windows (I would still go with Andersens) and install them. read more

I have to say, my experience has been the complete opposite of all these rave reviews. When the salesperson came out to quote the job, I was adamant that I wanted full-frame windows and not inserts. She pushed hard for the inserts until I had to make it clear that I am not interested in half measures. She quoted the job, a guy came out to measure, and 8 weeks later, the installers were here. First, they installed a new sliding door, covering up wood rot instead of fixing the water-damaged sill. Then I left them alone to do the remaining four windows. After a few hours, I walk into the room and see that they installed inserts. I was livid. Apparently, the guy that came in to measure changed the order without my knowledge. I told them to stop work, they wrapped up and left. Adding insult to injury, the contractors hit my mailbox and kept driving. Several days later, a supervisor came out and I went over the multitude of issues we had, earnestly wanting to make me happy. He agreed to take the door out and fix the sill correctly, fix my mailbox and get the right windows installed. I specifically requested that he not send outsourced contractors but employees, and preferably his best crew since we had so much trouble. He agreed. 6-8 Weeks pass and a new crew arrives with the correct windows. They reinstalled the door, took all the rotted wood out, and looked to do a much better job. The windows were all replaced and new molding and sills installed as well. This crew seemed to really know what they were doing. Unfortunately, they were slobs. When they left, my bathroom wasn't vacuumed up and someone had stepped in white caulk and got it all over my deck and floors. They left globs of that yellow spray foam on my bathroom wall and I found more caulk on our faucet and counter. At this point, we were just exhausted from the hassle, signed off on the job, and went about cleaning up after them. Several days later, I am in my kitchen and bent over to pick something up and I see under the new sill they put in. There was a big saw cut across the bottom. The curtain hid it, so I didn't see that at first. To say I am disappointed is an understatement. To know that after all the trouble we had the first time around the guy tried to pass this off as acceptable is, well, unacceptable. In summary, no we're not thrilled with the job. We're also not so thrilled with the quality of the product either. Anderson is not what it used to be. I should have gone to Home Depot to review the quality before moving forward with this project. I likely would have chosen something else. I can say that their support is attentive, understanding, and never hesitate to want to fix an issue, but there are still too many issues. I have to say, I am rather jealous that so many other people were so enamored with their install experience. Ours was the complete opposite. read more

Renewal By Andersen - Windows Installation Near Me - Greensboro, North Carolina

Donna Wilson provides excellent customer service and is a representative that any employer would be grateful to have on their team. Renewal by Andersen is lucky to have her, and after spending the afternoon with her I believe that we will be lucky to have chosen renewal by Andersen to replace our windows. Donna takes the time to ensure that her customers (today that was my husband Mac and me, and our puppy Avery) have all their questions answered and fully understand their product options, how those compare to competitors, what they are purchasing, and all financing options. The Renewal by Andersen Product and Donna's knowledge of the product is superior. We don't have our windows installed yet, but I am confident that the entire installation experience will be as good as the purchase experience was and the 20 year warranty speaks for their product and increases our confidence even more. read more

We have been waiting for completion of our 60K job for OVER A YEAR. Unable to finish blinds or window treatments. Over a year. They attempted to claim full compensation from the finance contractor before the job was even half completed. Fortunately the finance company withheld for completion. They have sent crews out who claimed they were going to take care of things, only to not have the materials, or ever be heard from again. Meanwhile neighbors on both sides of us have had their RBA jobs completed - during Covid - by franchises from other locations. We have reached out to the parent company - but received no action. We're now ready to move on to filing with the NC Attorney General and the BBB. I don't know how the employees can show up at that place every day - or how the salesperson (Matt) can represent them. Worst consumer experience we have had. read more

Inquired about replacing 8-10 windows at my rental property in NC. Explained that I live in another state and that property is managed by a local Property Manager, who will show their technician the home. They refused stating that home owner has to be physically present. While I can understand if they are not keen to handle such visits directly with the tenant, it befuddles me that they will not work with a local Property Manager and in the process not take out-of-state owners as clients. read more

The people they contracted stole jewelry and gift cards from us. We contacted their corporate offices at least 10 times and no one ever called to resolve the issue. Very poor customer service. read more

This company has been blowing up my phone every single day for the past two months. I never even inquired for windows or doors I have no idea how they got my phone number. The phone calls will not stop no matter how many times I politely asked them to remove my name from the system. At this point I am just going to report for harassment this is getting very, veryyy annoying read more

I wish I'd read these other reviews before going with this company. Their salespeople are CON ARTISTS who promise things that aren't in the contract and don't stay involved after they trick you to purchase. During the install when issues arise their customer service reps (that have been falsely explained as your assigned personal contact) GHOST YOU AND WILL NOT HELP. I literally called our assigned person multiple times and couldn't get an answer and then called the 800 number to discover...that SHE answered the call. Guess she has caller ID and didn't want to help resolve the issues we were having. Their management is completely incompetent and didn't allow enough time for our installers to finish our job before booking them to start new jobs. Mind you, ours had been planned 6 months ahead, so they had time to figure out a schedule. It took them TEN DAYS to do a 2 day job. A job they actually only schedule ONE DAY FOR. We were forced to take multiple vacation days because they were so unorganized. The interior was promised to be "paint ready" by our con-man-sales rep, but was actually left as a roughly plastered wall. NOT EVEN SANDED. Plastered wallboard. I've complained to MULTIPLE people including filling out a lengthy and detailed survey only to have NO ONE IN THE ENTIRE COMPANY CARE ABOUT HOW POORLY WE WERE TREATED. We paid $12k for two specialty windows and one standard. We weren't even bothered by the high price because we thought we were going to have a great experience with them. Instead, this was THE WORST CUSTOMER EXPERIENCE IVE EVER HAD. Do not be fooled or pulled into their lies. RUN AS FAR AS YOU CAN AWAY FROM THIS COMPANY. I WOULD GIVE NEGATIVE STARS IF IT WAS AN OPTION. read more

Renewal By Andersen - "Paint ready" as promised by our sheister sales man - Windows Installation Near Me - Greensboro, North Carolina

DO NOT DO BUSINESS WITH ANDERSEN!! Atrocious experience!! Company is completely incompetent and not trustworthy. Look at BBB reviews. Problems every step of the way. Installed windows backwards, had missing parts, doors and windows were mismeasured and had to be reordered, doors did not open correctly, and it goes on. Our project is STILL NOT DONE and we started OVER TWO YEARS ago. In some cases, they attempted to install windows/doors four times because the "new" ones had large scratches and had to be reordered repeatedly. We wanted to withhold 10% (according to the contract) because the project was not complete, but the company threatened us and refused to work anymore until we paid in full and then they NEVER SHOWED UP AGAIN. Stay away from this inept and unprofessional company!!!! read more

We contracted for a replacement patio sliding door with Renewal by Andersen. The sales process went well. We had one special request, to just prime the inside of the door so we could paint it with our interior trim paint color. When the door was installed, we were provided a manual for windows, not sliding doors. After 2 months we still don't have the manual for the door. A tech came to secure a piece of trim and we asked him how to remove the sliding door so we could paint it. He could not figure it out. He was going to get right back to us but never did. Next we learned that if we had removed the sliding door ourselves, which we couldn't figure out, we would void the warranty. So in my conversation regarding this, I stated that because Renewal by Andersen did not advise us at time of sale that painting the door ourselves would be such an operation, I demanded that they paint the door. There was no response to me that they would/could not on that phone call or any other correspondence, which did not exist. So a tech was scheduled to come and remove the sliding panel one day and come back the next day to reinstall the door. Of course my expectation was that they would paint the door after removal. But the tech had no such instruction so the door was not removed. The tech was going back to see what could be done and would get back to me, which he never did. Seems to be a trend. I sent a detailed email to a contact at Renewal by Andersen detailing our past conversations and my specific expectations. The next day a tech came to reinstall the door, which of course did not need to be done. I explained everything to this tech, who then contacted the Service Manager. The Service Manager called and we discussed the problem. I was told that they did not paint and that the door removal problem was in the contract. It did not matter to them that we were not advised verbally when we requested priming only. In addition, they installed a screen door to our barbecue deck which has no door stop on it. That issue is also over 2 months old, still no door stop. The products are great. Communication is very poor. And customer service is not customer oriented at all. I will not buy anything from them again, nor will I recommend them to anyone else. read more

We signed a contract with RBA a year ago, the windows and doors were installed in September 2021. Two days later the front storm door would not latch and the patio door would not unlock or lock properly. Long story and many many phone calls and emails later the problems are still not fixed. They have sent technicians out two times and both times they said the doors were not installed properly. New hinges have been on order and I await a response for my third email to the Director of Production. The technicians both said dont worry the company will take care of the problems. The only thing is they did not know when that might happen. They are really great at apology but come up short on action. read more

Quality windows and doors. Great communication by all departments. Teresa is a great salesperson. You really get what you pay for when you order your windows here, great warranty. Always able to reach someone when I need to. read more

I am so happy with my gliding door; the contractors were very professional and completed the job in a half of day. The contractors cleaned up as they work and left the space clean. I was a little put off about the time it was supposed to take 12-26 weeks after measurements, but it was 13 weeks within the time frame that I was told. This gliding door has added value to my home. Thanks Renewal by Andersen for your dedication to satisfy your customers. read more

I ordered replacement windows for our living room from Renewal by Anderson and gave them credit card information for the deposit, and signed the paperwork with the color of windows we wanted to order. When they installed the windows, they were not the correct color. I decided to try them since they were in and a less expensive option. I got no follow up information for the remainder of the balance, then got a call one day almost a year later saying I owed the full amount for the more expensive windows. They had not charged the deposit. We had a leak in the frame of the windows; they fixed that after coming out one day for a scheduled appointment in the rain; apparently they don't work in the rain even though we offered a double garage space. That finally got rescheduled and fixed on a clear day. They have received the paperwork-signed contract and checks -for the full amount. I had an email saying I still owed almost $500. I re-sent all the documents and they said fine. Today I got another call months later again- saying I owe them almost $500, which would be for the more expensive windows I never received. They have no idea which windows i have and have harassed me about the bill. I have never seen such poor accounting and been so harassed as a customer by any company. It has been such an ordeal that I would never want to repeat. I previously bought Anderson from the same company for most of our house and had a wonderful experience. Our sales representative retired. I'm not sure if that is the problem or if the company has truly changed for the worse, but buyer beware! It has been a non stop circus regarding incorrect orders and payment. I would never use them again for new or replacement windows. read more

I had three windows replaced in the home. The "Andersen" representative came out and we went through the project and priced the replacement. As it ends up it wasn't Andersen but a subcontracted company in Orlando; I live on the East Coast in Florida. We agreed to the pricing and tentative schedule. All good. Paid in full. Installation day came and a subcontractor to the Andersen subcontractor proceeded with demolition and completely destroyed all of the trim and stucco around the windows rendering an installation that was off-the-scale poor. The trim and casing inside the home was cracked and splintered. They gooped caulking all over the custom trim assuming this would be acceptable; it was visually appalling. The exterior brick molding had over 3/8-inch caulking to attempt to fill gaps for improper fit and improper application. Finish nails bent over and pounded into the molding. It was just simply pathetic. They ended up having to return four times to redo the installation yet still with substandard workmanship and all for over $11K. The trim carpenters and painters on my dime have been here for three days getting the house at least back to what it was. Awaiting that cost.... So, a couple of observations - One, the Youtube videos by Renewal by Anderson are misrepresenting the product installation. Two, do not under any circumstances have anything to do with the installation team out of Orlando. They haven't even followed up on the work and it's been over three weeks. read more

They do not stand by their products. They will not repair their products even if you offer to pay for the repair. Worst customer service ever. read more

My experience with Renewal by Anderson (RBA) occurred recently during a free in home estimate. Anderson's main selling tactic is to slam the competition, predominately vinyl windows, and focus less on their product's attributes. Fair enough, this is a valid selling strategy, but if RBA thinks for one minute that I'm going to believe everything they're saying I must look a lot dumber than I really am. In an attempt to paint vinyl windows in the worst light, RBA has print ads that cite numerous studies (none dated after the year 2000) highlighting all of the problems with vinyl windows. Funny that they couldn't find anything relevant in the last 11 years to help substantiate their claims. Guess it is time for me to search the trusty internet. And look what I found: http://www.dashwood.com/home/ Yeah, that's a Canadian subsidiary of Anderson and guess what they sell...Vinyl Windows!!! Sorry RBA, but I just don't like being lied to. Furthermore, RBA's window frames are constructed of a composite material. Composite...hmmm, so what is it comprised of? Oh about 30% wood and 70% vinyl. Interesting. Good thing I know what the word composite means. As the salesman and I discussed the price of the windows he asked me what kind of car I drive. I'm thinking, "None of your damn business, but you walked right by it in the driveway dumbass" but I instead provide an honest reply and he gives me a look straight out of the movie Swingers. Obviously he thinks my car is a POS and feels that his pitch is probably going nowhere with me. Fortunately he left 15 minutes later, but not after cutting 30% off the quote plus an additional $700 off if I made a decision today. If RBA is willing to make those sort of concessions I wonder what the real cost of the windows is and what the quote would be if you don't question the price. Don't get me wrong, RBA's windows are attractive and the frames feel durable. Their energy efficiency qualifies for the 2009-2010 tax credit but they are not as efficient as other windows on the market that cost half as much. As with a lot of home improvement stuff, the product is only as good as the installation. That's the only reason for two stars, I didn't have RBA windows, so who knows how the whole thing would turn out, I'll give them the benefit of the doubt. Their windows are probably a-okay but are they worth twice the price and the snarky sales pitch? Absolutely not! read more

Even though their marketing talks about their sales people being courteous and showing up on time as scheduled, after giving them two weeks notice to meet with my wife and I, they changed the appointment time. Then 25 minutes before the second re-scheduled appointment they called and said they would be 2 1/2 to 3 hours late, or might have to reschedule to another day. I was called again 10 minutes before the appointment by the office manager and informed they did not have enough sales staff to meet their scheduled appointments. Not to sure I would trust a company to replace all of the windows in my home that is not organized enough to even sell their product. read more

Horrible experience to date with Renewal by Anderson team out of Greensboro/Central NC/Costal/NC/Myrtle Beach/Florence. They talk a very big game in your home and convince you to put half money down right then. Then they keep NONE of their promises. I was told 6-8 weeks for 1 simple window. After 9 weeks I started reaching out to the company representative I was given and was ignored (literally no response). After 3 months I started asking for a refund and was ignored (literally no response). Now over 7 months later they finally contact me to install the window they made acting like nothing had happened, and offer ZERO remorse for the situation and ZERO discount for the horrible service. They seem to act like those missed timelines and false promises are business as usual for Renewal. It is not an individual person but a systemic problem across the 4 people I have now dealt with out of this office. Once you sign they will not assist you in any way and do NOT care about their customers - they will just try to get you to set an install date so they can collect the other half of their money. DO NOT WASTE YOUR MONEY. - FOR THESE PREMIUM PRICES CUSTOMER SERVICE SHOULD BE FAR BETTER read more

I recently had all of my windows replaced by Renewal and I couldn't be more pleased with my decision. From start to finish they are by far the most professional home improvement company I have every worked with and would not hesitate recommending them to all my friends. I am definitely getting what I paid for! Thank you to everyone involved. read more

Do NOT use this company. Tried to contact them about more than a dozen newly installed defect windows, but no response. Worst customer service ever. Will have to pursue legal action. read more

Monday, I confirmed an appointment for today at 10 a.m. Just got off the phone with the Greensboro, NC showroom to find out where the salesperson was. The original person I spoke with today, put me on hold, for another female to come on the phone and tell me that the salesperson had been trying to contact me both yesterday and this morning to tell me she had a scheduling conflict. I told the female I was speaking with that when I had originally scheduled the appointment that we had no cell service at the mountain address and that text was the only way to contact us. None the less, the confirmation call came to our main address, not the text I had requested. When we had confirmed the appointment Monday, repeat confirmed, no one said anything about any schedule conflict at that time. We left our main house yesterday after 3 p.m. and there were no calls from anyone from Anderson either on our down mountain home or the text number I requested be used! So yesterday we drove to our mountain home only to find out that approximately 15 minutes ago that Anderson supposedly had a "scheduling conflict." Is this the way Anderson treats potential customers? To say that I am upset would be an understatement. Considering what Anderson charges for their product one should expect quality for the initial contact to finished product/install. Should someone choose to contact us, the phone number listed is our down home phone and as typed earlier, we are not there, we are at the address listed where we were supposed to had an appointment today. Would have given them a zero rating, but that was not possible. read more

Our experience with Andersen was outstanding in every way! Throuought the process, from the initial sales visit through the measurement and installation phases the company was SUPERB in their quality and professionalism. We could have spent less money with another company, but I am glad we made the decision we did. We love the finished product and would recommend Renewal by Andersen to anyone! read more

Poor customer service. No updates or follow up calls pertaining to window issues. Had new windows installed last spring but noticed soon after that 5 screens did not fit correctly, there were gaps where insects could easily get in. I called and spoke to Faith in June. I explained I wanted the screens asap so I could open windows on mild days. Faith arranged for James to inspect and he agreed the screens didn't meet Anderson's standards. He measured and labeled the windows and the rooms locations , said he would turn in the specs and expedite the order. After waiting for weeks, I emailed customer service to inquire when screens would arrive. I had been told by Faith that she would keep me updated and informed. Not only did she not update she didn't respond to the email. I called her to inquire. She had to investigate the order and days later told me the order had been declined by corporate because screens weren't ID'd properly. In the meantime I had another problem. The gasket on one of the windows had come loose and was hanging below the sash making it difficult to close the window. So in addition to reordering screens I had to have a new window part too. Faith said she would expedite order and keep me updated. Again, no update so after many weeks I called to inquire, Faith put me on hold and searched for my order and found it was in the warehouse. If I hadn't called no telling when my order would have been found. James came out days later and told me he had been concerned about the time lapse because he was aware he had not been back to install screens. James installed 3 of the screens and discovered the other 2 were not the right size! He put in a new order and said again he would expedite shipment. It has been 6 weeks and no word. Today I found another window gasket has come loose so I called customer service and explained the whole ordeal. Sierra apologized and said I needed to speak with Thomas in service "if he is here and not on the phone".. he was unavailable but Sierra said he wants you to know he will call you back today. He did not call.......I wish we had never dealt with RBA. Not impressed with the workmanship and we have seen no decrease in our gas or electric bill. Customer service is terrible! James has been pleasant and has expressed concern but no one else. read more

Absolutely the same experience as the reviewer Jim. I never had some one be so rude and ask so many personal questions. If a window is being discounted 30% at the start of a conversation then how overpriced is it anyway. One star for the rude saleslady. read more

The cost is out of sight! Was quoted over $32k or almost $2k/window. These were normal front of house windows, no bay, large size, or anything special. This was also for replacement, the new window replacement price would have been more. Oh yeah, this was the Buy 2 get 1 @75% off. read more

Over the last 2 years we have had 13 windows replaced by Renewal. Very pleaded with with both the in home consultation and especially the the install teams. Maybe the best home improvement project I have had done. The team showed up hit the ground running and didn't stop until the job was complete. I watched every step on the install and if was exceptional. Would recommend to anyone needed replacement windows. read more

In 2007 we purchased 4 replacement windows ( 1-34" x 33" & 3-22" x 57" ) from Renewal by Anderson in Greensboro NC for $4,600.00. Love the windows but didn't stand behind their sales rep. The sales rep told me about the Truscene Screens and said that I would have free replacement screens for as long as the windows were in this house. I had them replaced at no cost 2 years ago and when I tried to get them replaced again because of birds flying into the windows (we have removed all feeders from the front yard since) create rips and tears they said I would have to pay approx $110 each. $110 for one screen!! They said that they don't do free screen replacement for the life of the windows but they would cut me a deal, $110 for both. That's $110 more than I am willing to pay. So not only did the sales rep lie to me, I also discovered you can not replace the screen material yourself. These are designed so the average homeowner can't do this. I should have gone with Window World. read more

I purchase a house that had had the Renewal casement windows installed id August 2005. This past fall while cleaning the windows I discovered that just touching the weather stripping on the edge of the sash caused it to disintegrate. They were all completely dry rotted. I called the Andersen Corp. and had several back and forth's with them (they were extremely polite and knowledgeable, as well as helpful). When they finally realized my windows were from Renewal, they told me I would have to deal with them since they are a separate entity. After several rounds with them(they also were very polite) I was told it would cost $850 to replace the W/S. I only wanted the material. One more item; the cranks for the windows are the most poorly engineered hardware I've ever seen. You can get no leverage to smoothly crank the window. I would never recommend Renewal. In their defense, the windows were out of warranty by three months when I began my search for the new W/S. read more