Special ordered a key for our vehicle after one in stock would not work. Coolant did not show or…read morecall on day of appointment and has gone silent, currently on third week with no contact from the company. Filed a claim with the credit card company and will be filing a police report.

Not helpful in their response if they do respond. Asked a question if they can make a copy of a…read morestorefront key and didn't say yes or no. I asked again and hasnt responded.

If you need anything with keys or locks to be fixed, look no further! After having gone to TWO…read moredifferent ace hardwares to make copies of a house key (unsuccessfully!! They didn't work and I spent HOURS driving back and forth to have them try again, and ultimately to return them), Mark made copies of the key quickly and they worked! and when we needed some springs in our lock fixed, Mark was responsive! He told me he would arrive in about an hour, and about ten minutes out gave me a courtesy call to let me know he was close by. He not only fixed the lock, he also tightened up the screws and the screen door (that would slam shut previously). Mark was courteous, kind, professional and knowledgeable throughout the whole experience. Definitely going with Mark again anytime we have any key/lock needs! Thank you!

Mark was able to remove a combination trigger lock from my handgun. One of the three combination…read morewheels was broken, but he was able to do a work around to remove it. After spending more than half an hour working to rectify the situation he wouldn't accept money. He was extremely polite and professional. I would highly recommend Windy City Lock and Safe for any and all services.

Phenomenal company! I needed a few keys copied and it was completed in literally a minute. Super…read morefriendly staff as well! This is the place to go regarding key copies, locks, etc. Thanks guys!

Everything went well in working with Action Lock & Key. I called asking for someone to come out to…read moremy home to rekey the locks of my outside doors. Stephanie showed up early and she worked quickly and efficiently. She left me with the four copies of my new house keys as I requested. The price for the work they did was fair. I would work with this company again in the future.

I can't say enough nice things. I needed a new outside lock set and I needed it to be rekeyed. Zak…read morewas efficient and helpful. I ran into an issue w installation and Nick was here quickly and solved the problem. Both were a pleasure to work with!

Came out the same day. Did the job well. Next time I call, I will request Christian again.read more

We were having trouble with the lock on our front door and I called Chicago Locksmith. They were…read moreable to make an appt for the following day. Noah was amazing! Came, assessed the issue and instead of selling me a new lock which I thought we would need, he was able to rekey the lock at a more modest charge. He even shaved the lock entrance a bit so it would fit better given it's age.

Store front sign says "OPEN" and store entrance is open and very rude employee says we're closed…read moreand to leave

I am updating my review, as I received a phone call from this company apologizing and informing me…read morethat they no longer work with the third party company that was handling their nighttime calls since discovering they were overcharging customers. I appreciated the apology and partial refund. The service was fast and got the job done. Hopefully the cost won't be an issue anymore.

This is what I call excellent customer service. I called them to fix the lock to my garage door…read morebecause I broke the key while opening. I was quoted $75 for the job. Pretty reasonable, considering how much it costs to unlock a door. The locksmith came to my house in 30 minutes. Is that fast or what? It took him all but 3 minutes to fix the door. The best part was when he quoted $60 as the final price instead of the original quote. Wow...I have never seen anyone reduce their quote. I happily wrote a check for $60. I will gladly call them anytime I need their service.

Highly recommend!! We moved in to a new house and wanted the locks replaced and Frank was prompt,…read moreclear and thorough communication on what we needed and for scheduling and arrived promptly and got the job done quick! Super friendly and happy we chose frank to service our new home with care and expertise! Thank you!

I highly recommend this company. I had an emergency at my home. Frank came out immediately and…read moretook care of the problem. Very professional service. I will use this company again the next time I have a need for a locksmith.