If you need anything with keys or locks to be fixed, look no further! After having gone to TWO different ace hardwares to make copies of a house key (unsuccessfully!! They didn't work and I spent HOURS driving back and forth to have them try again, and ultimately to return them), Mark made copies of the key quickly and they worked! and when we needed some springs in our lock fixed, Mark was responsive! He told me he would arrive in about an hour, and about ten minutes out gave me a courtesy call to let me know he was close by. He not only fixed the lock, he also tightened up the screws and the screen door (that would slam shut previously). Mark was courteous, kind, professional and knowledgeable throughout the whole experience. Definitely going with Mark again anytime we have any key/lock needs! Thank you! read more

Mark was able to remove a combination trigger lock from my handgun. One of the three combination wheels was broken, but he was able to do a work around to remove it. After spending more than half an hour working to rectify the situation he wouldn't accept money. He was extremely polite and professional. I would highly recommend Windy City Lock and Safe for any and all services. read more

Mark helped me out on a Sunday. He helped me over the phone as much as he could free of charge. I ended up needing him to come out so he was here the next day and did amazing work. highly recommend! read more

While my father was sick in the hospital, I needed to retrieve some important documents from a very old and unusual combination safe. I had some numbers that my father gave me but after several attempts I was unable to unlock it. There was very little information to be found online for this safe. I got in touch with Mark at A Windy City Lock & Safe, Inc and he not only had expert knowledge on this particular rare safe, he was able to instruct me on the phone how to open it. I strongly recommend choosing this company for your locksmithing needs and I know I will be choosing them again. read more

My task in progress because my application is more complicated than normal. I needed an automotive remote key card. I shopped around but the most value was ordering it online from an automotive remote site. I interacted with Adam and he was able to show up on the early weekend morning. His text are professional and clear, & he included pictures. Mazda even as far back as 2005 (car was delayed as released as an 2006) used a key card. There is a chip in the card and one in the valet key. Mazda blank metal doesn't have all the slots cut into the blank either. Getting the car to go into reprogram mode didn't work because the console said I need two "keys." However there is a chip in both the medal key and card. So one transmitter set will work, or should have. He drove an hour back and forth to get the other generic key and had to modify it with a Dremel rotary tool so that the key would have tolerance to get through the tabs on the ignition. That didn't work and he is coming back next week to try again with just another chipped key. Didn't charge a trip fee for making a round trip, nor for the generic key that didn't work. I will spread the word within the MazdaSpeed group so they can get help if the elect to get the Mazda key card instead of generic. At least have one original card and one generic real key. At this point I elected to tow it to Mazda DG for them to try with my key. Because if I buy theirs, its considered an "installed electronic part," and they won't accept returns. Too risky for $400. If they can do it I just pay for 1/2 hour of programming. Worst case I have to buy their key, mine is also OEM (not eBay/Amazon). His company slogan should be either 'The Locksmith from Lockport,' or 'The Lockport Locksmith.' read more

THESE GUYS ARE THE BEST! This IS as good as it gets! Locked my keys in my running car! I was scared. I've heard all the horror stories about locksmith charges. The technician was here in a reasonable amount of time. He gave me two 10% discounts, (one for being old, lol) and told me how to get reimbursed for the service through my insurance company. He was polite and positive and opened the door in minutes! The charge was absolutely reasonable. I recommend them highly! read more

Super impressed with Windy City Lock & Safe. Mark did a great job rekeying locks on a new house we purchased. He was very professional and friendly. He arrived at the scheduled time despite having a very busy day. He went the extra mile adjusting the door frame so it's easier to lock the door. I've already shared his contact information to a relative who is often in need of a locksmith. I highly recommend Mark and this family owned local business. read more

A Windy City Lock & Safe provides top notch service. My first time using their services, Mark was so wonderful on the phone. Mark told me that they would get to me within thirty minutes, & that they would call when they were close. Guess what? That is JUST what happened. It sounds silly, but so few companies actually deliver exactly what they say they will, especially when it comes to customer service & communication. Larry could not have been nicer, more helpful or professional. Love even more knowing that Mark & Larry are father & son. Thank you Windy City Lock & Safe! read more

Honest, reliable, professional. Highly recommend A Windy City Lock & Safe. Mark arrived as promised, was honest about our safe's problems and did not try to upsell me. Did not charge me the whole fee as I was expecting because of my safe's issues. He even fixed my door knob on the way out for free! read more

I called a locksmith a few weeks ago to fix a front door lock and he said it couldn't be fixed. I called A Windy City this morning and they sent Mark out around 4:45pm. He was meticulous, friendly and very professional. He spent 2 hours working on the lock and it works perfectly now. I also thought the charge was very reasonable. Highly recommend this company! read more

This company provided excellent service and did a wonderful job on changing the locks on the doors at the new home I just purchased. Very quick and efficient! I would highly recommend them. Janet M read more

Provided a clear quote over the phone at a very competitive rate. Larry came out at the arranged time. His services was excellent. Friendly, professional and quick. I highly recommend A Windy City Lock & Safe. read more

Locked myself out of the house and Windy city was there in less than 15 mins. Super friendly 10/10 hope I don't have to use again.

We got locked out of our house this morning, and Windy City responded to my voicemail within 5 minutes and was out at our house in Downers Grove in about 10 minutes. Larry was very friendly, got in right away, and his pricing was very fair. Much appreciated! read more

After researching for a competent and honest safe cracker for 6 months, I found Larry and Mark. They did a wonderful job, were very fair with their pricing, and very personable. They run a great business, and are a great family. In any industry, they are top notch! Distance was also not an issue. I will definitely refer this company to my entire network. read more

Spoke to Larry today over the phone about advice on installing a safe in my home. He was very helpful and informative and spent a lot of time explaining the pros and cons of different safe types. I wouldn't hesitate to work with this company again! Great customer service! read more