Everyone who works here is so friendly and helpful and I always find something I "need" in here-…read morethis time a lightweight hiking pant on sale for $59 While I was shopping another guest requested a bandaid and the sales associate behind the counter leapt into action with a full First Aid kit- very impressive

Superior selection and great personal service. While trying on clothes, I got a snag in my new…read moreopen weave sweater. The woman monitoring the dressing rooms said, "You can get a little gadget to fix that," and had one in the store and fixed it, The salespeople were equally helpful and available and friendly. The selections were the best in the Holland-Grand Haven-Saugatuck stores. My new favorite store in Holland.

Not that this will change anyone's view on shopping here but the staff is incredibly rude…read more Purchased and paid for online. Asked an associate if he could get my online order and told to wait in the long checkout line with one person running the register. Finally got to the register and the cashier called back for my order to be brought out by guess who, the same person I asked the first time.

Went to the Dick's Sporting Goods in Holland because they had a particular baseball bat my son…read morewanted to buy and the online inventory showed they had the two different sizes he was interested in. We got to the store and they did indeed have the bat in both sizes....unfortunately most of the bats at Dick's have a theft prevention device affixed to the middle of the bat. This device not only adds weight, but affects the balance of the bat, so you can't get an accurate feel for a bat with this stupid thing attached to it. So, I found the sales associate working in the baseball section and asked if they could remove the security device so my son could determine which of the two bats he wanted. The sales associate said that they couldn't remove it. What?!?! You've got to be kidding me! Now, I could have just bought the bat, had my son check it out, and then return it, but that really doesn't make much sense now, does it? I promptly walked out of the store, frustrated that we drove 30 minutes for that! A great example of a customer service failure. Won't be going back to the Holland store again, I'll stick to the Rivertown store from now on (the location where we did end up buying the bat). Neither location has great service, seems to be common thread with most of the DSG's I've been to. Only reason we didn't go to Rivertown in the first place was because their website didn't have an accurate inventory of the bat being in stock. Go figure.

I'm going to put this as simple as possible this is called a sports store and a decent sized one at…read morethat yet had five maybe six rows of sports equipment.do better

We are very dissapointed with Dunhams. My wife purchased a canopy and we wanted to return it and…read morebuy a larger one. Even though it clearly wasn't opened, the store refused to take it back due to their "policy". This policy wasn't on a receipt or anything at the time of purchase, apparently there is a small posting near the door. Needless to say, we won't be going back.

Good bait shop, has been my first choice for a while. Worms are bigger and hold up better than gas…read morestation options in my experience. They will help with whatever and let you know what they've been hearing.

I will continue to stop in here frequently to buy supplies and to get advice since the men here are…read morealways willing to share some wisdom with me. The reason I'm having to drop 1 star off my review is about a week ago I took 2 rods in that had the tips broken off and they said they could fix them. After they were repaired I drove about 30 minutes to where I was planning on fishing and after about the 3rd cast I noticed the tip on the rod I was using was turned almost 180 degrees from the direction it was supposed to be facing. I checked it and it was very loose and would freely spin around on the rod tip. After a couple hours of fishing like this I decided to go to another nearby spot so I went up to my vehicle and checked the rod tip on the other rod they'd also repaired that morning. Even though it had not been used for a single cast yet the tip on that rod was also loose and able to be easily turned around. I considered driving back to Holland to have them repaired a 2nd time at this tackle store since they obviously owed me a proper repair job since I'd already paid for one but not gotten what I'd paid for, but then I got to thinking that with my gas guzzler I drive I would have spent an extra $8 on gas to drive back to Holland and then come back to the area where I was fishing. So instead I took both rods to a nearby tackle shop. They looked at the rods and assured me they could easily fix the other tackle shops repairs and make sure it was done correctly this time. They did exactly as they promised and then they really surprised me by not even charging me for the rod tip repairs. I'm sure the reason they did it at no charge was because while there I did spend a fair amount on some other supplies, but still it was a nice thing to do that they certainly did not have to do since I was prepared to pay their normal price for the repairs. I do like this tackle shop and the men that work here are really friendly so I will continue to stop in and pick up supplies and get information from them. However, I won't be bringing any rods in here for any repairs in the future since they let me down the 2 that I recently brought in and paid $5 each to have the rod tips repaired on and they were not repaired correctly.

The service( aka "patience"), was outstanding! Nice variation of shoes, running, and trail supplies!read more

The service is top notch there! They did not have a lot of options in colors for me which…read moresurprised me. I ended up returning my shoes and ordering them online through the shoe manufacturer.

This place was better than the typical cheapo tourist store of printed shirts with local sayings…read more It seemed much more curated for individuality instead of mass-produced (even if it is, which I'm not sure of). They had a great assortment of hats (one of which I got), and the prices, while somewhat higher than those tourist trap shops, were not outrageous at all, and the items seems of good quality. They had a front desk guy also complimented me super cool red, white, and blue New Balance shoes, so I felt cool... so there. Shut up and buy something neat.

Great selection of trendy cute active wear and the service is great! They helped us put together a…read moregift wrapped birthday present!

I've now bought two bows and two guns here. Staff was patient and attentive. In and out fast…read more Satisfied with each visit.

I have purchase 1 rifle and 1 crossbow as well as assorted ancillary items over the past several…read moreyears. They have an excellent selection if you are looking for quality items. Service and support have been above and beyond for my experiences. The owner went to bat for me with one of the distributers on a defective item, sent item back 3 or 4 times but prevailed. I have never received this kind of support from a retail store and was blown away! Ended up being very satisfied with my purchase!

On our recent trip to Saugatuck, we decided to rent a pontoon boat to check out the city from a…read moredifferent perspective. We rented the larger of the two boats and had plenty of room for our party of 10. Gas comes included in the price of the rental and the boat was in great shape. Only suggestion would to be modernize it some to allow for plugging in USB charging cables, etc.

I posted a picture of their website that advertises moped rentals. The reviews are positive and the…read moreprices seemed reasonable -- so I took a brisk walk into Saugatuck and walked to the counter, only to be told:"Oh, we used to rent mopeds but we don't anymore." I know modern technology can be challenging to some, but please -- hire a grade school student to update your website to reflect your current policies. This is the era of instant communications.

Staff is needs better training. Stopped here to get a trade in they priced me for the wrong gunread more

TD Firearms, Bullet Hole Training, Precision Rifle Company.... all shells for a lackluster customer…read moreexperience from Ryan. Congrats Ryan on ignoring my numerous requests to make my GunBroker.com Order #24452121 right and pushing my grace beyond reasonable limits. I'll do my level best to warn other customers against the pitfall of trusting you to do the right thing when it comes to business ethics. Feel free anytime to rectify your shortcomings by contacting Rickie @ xxx-xxx-9977. You should be able to find my countless texts and emails regarding reconciliation.