Never seen a sporting goods store so well organized and displayed!! I loved the idea of the sales…read moresection for both male and female being in the back!! I do wish it was a bit more divided. But one can figure things out!! I find the Yeti I was looking for and even picked up a few shirts for my partner! While there were only two cashiers available at check out, lines when fast!

I had a very disappointing experience. There was a tall, bald employee at the front entrance (I…read morebelieve his name tag said Doug, or something similar) standing and talking with other employees. When I approached and asked for help, I received little to no acknowledgment and felt like I was simply brushed off. Customer service starts with making customers feel seen and welcomed, and unfortunately that wasn't my experience. It was frustrating to feel ignored while employees were engaged in conversation. I hope management addresses this, as a simple greeting and willingness to help would have made a big difference.

I see 2 reviews here and note both are really old. New ownership and a new sheriff in town. These…read moreguys are young energetic guys the know their fishing. I gather they fish tournaments from talking to them. They have a really good selection for such a small store and the service is what you expect from your local store- they are really trying to leave the old image behind them. I really appreciate local small business and having our own tackle store is nice. If you are in West Michigan and had been turned off by the old Outdoorsman at least give them a shot. Support local

Went there today, for the first and last time. The staff weren't wearing masks nor practicing…read moresocial distancing. No concern for the safety of their customers.

The staff is very knowledgeable about their inventory which was impressive. I went in for ammo,…read morespoke to the gentleman behind the counter he pointed me to just what I needed. I will recommend this place to all my friends who have weaponry needs.

DUMP!!!! Not the same store as I grown to enjoy visiting. Staff is NOT customer focused. Inventory…read moreis continually low. Entire shopping experience is horrible. Management needs to consult previous owners for advice.

Silver Bullet is the perfect place for all levels of firearm experience. From the first steps…read moreclasses to conceal carry renewal classes, the staff are extremely knowledgeable and able to help. The indoor range is a great way to spend an afternoon.

The instructors are very understanding and will train you to use a weapon. You can also rent guns…read morefor the range and for your permit training

First off, Once you park to walk in, you have to walk over this unique bridge with a fish filled…read morefast moving stream below which is really impressive! One of the many pros with this place is they always have the latest & greatest outdoor gear & supplies. I have purchased hunting & fishing supplies here before Cabelas, Bass Pro, etc.. If it's fresh on the market and tried & tested they have it. Secondly, which for me personally is the main reason I've always stopped in when I get in the area is their INCREDIBLE flavors & selections of the jerky & smoked fish they make fresh in-house. I personally have never found, nor have talked to anyone else that has had better jerky once they've picked it up here. I'm not a big smoked fish guy, but occasionally pick some up. But their jerky is an absolute must have every time. Not to mention I am very impressed at the cleanliness of this place and how the food is kept & distributed. Cleanliness is extremely important for me. Also the staff has always seemed to have that down to earth feel that I get from them. I never feel rushed and anytime I needed help or had a question, they always have given me so much respect to answer all my questions and I've never left there with unanswered questions. I'm not sure if their family owned & operated but in the past on things I've inquired about, without hesitation, if there was a better price somewhere else, they let me know that right away and where else to go. That no salesman pressure that most stores have I have never experienced here and it's just another reason to add why I always come back. Thirdly, if you are a beginner to professional bow hunter. They have a large indoor shooting range for both bow & crossbow. It's a perfect place to dial in your sights in the off season, go shooting for fun, as well as helping both youth & first timers get accustomed to both shooting & their new gear in a warm indoor environment without being rushed. The staff are very knowledgeable and there's no pressure from them. So it's a perfect place to go at your own pace comfortably. Also they have a wide selection of bows & crossbows in stock that you can also try out if your still shopping for the best equipment for your style. With the jerky selection it seems they get more creative as the years go by. When I was 6 or 7 I would always be invited with my father & the guys every year for a hunting trip in northern Michigan. Back then, if I remember correctly, they only had regular jerky, spicy jerky & also turkey jerky. When I was there a few days ago they have even more then they had last year. I don't remember exactly the selection but they do have the normal regular & spicy, as well as the turkey jerky. The flavors I picked up the other day included those 3 as well as garlic & cracked pepper, buttery prime rib, teriyaki, and I believe it was called honey bacon jerky. They give you free samples of anything before you buy and I fell in love with those new flavors. There is more flavors I just don't remember the names, I would guess they have 7-10 different flavor jerky's from what I can remember. Their smoked fish I believe they have 3-6 different types but I'm not 100% on that. I've never tried it nor asked, but a friend that lives by there said to google Twin Ponds in Stanton, Michigan for their phone number. Because now they offer to overnight express mail jerky/fish orders. I'm from Michigan but now live in Florida. I will definitely be placing many orders now that I live down in Florida. There's plenty more I can post about what sets this place apart from the rest but I've posted enough as it is. I will end this review with a funny story about their jerky if you don't mind a bit more reading...;) My neighbor is an inner city police officer. I'm not sure if his wife is a vegetarian but anytime I've offered venison she pipes in a big NO WAY!!! Lol When I came home the last time with all the jerky types I called him to offer him some. He said he has never liked jerky in the past but I talked him into just trying the original. I also left him a couple pieces of each kind I had just to try. This morning he contacted me wanting to get info on Twin Ponds, but he still didn't mention anything about the jerky yet. I told him I'll be up that way this Wednesday whitetail deer hunting if he needed me to stop. Needless to say the guy who doesn't like jerky is giving me an order to pick up a bunch when I go up for himself and his fellow officers as I guess they all fell in love with it. So after Wednesday when I return it sounds like there's gonna be a bunch of squad cars driving around carrying Twin Ponds jerky with several very happy police officers!! Thank you for reading my post. I hope you enjoy Twin Ponds as much as I have been able to for all these years.

Superior selection and great personal service. While trying on clothes, I got a snag in my new…read moreopen weave sweater. The woman monitoring the dressing rooms said, "You can get a little gadget to fix that," and had one in the store and fixed it, The salespeople were equally helpful and available and friendly. The selections were the best in the Holland-Grand Haven-Saugatuck stores. My new favorite store in Holland.

Best store in Holland in my opinion, for outdoor apparel with the best brands in the outdoor…read moreapparel industry. Great customer service, huge selection. It deserves five stars. Only people who can't afford the best quality would give it a lower rating.

Not that this will change anyone's view on shopping here but the staff is incredibly rude…read more Purchased and paid for online. Asked an associate if he could get my online order and told to wait in the long checkout line with one person running the register. Finally got to the register and the cashier called back for my order to be brought out by guess who, the same person I asked the first time.

Went to the Dick's Sporting Goods in Holland because they had a particular baseball bat my son…read morewanted to buy and the online inventory showed they had the two different sizes he was interested in. We got to the store and they did indeed have the bat in both sizes....unfortunately most of the bats at Dick's have a theft prevention device affixed to the middle of the bat. This device not only adds weight, but affects the balance of the bat, so you can't get an accurate feel for a bat with this stupid thing attached to it. So, I found the sales associate working in the baseball section and asked if they could remove the security device so my son could determine which of the two bats he wanted. The sales associate said that they couldn't remove it. What?!?! You've got to be kidding me! Now, I could have just bought the bat, had my son check it out, and then return it, but that really doesn't make much sense now, does it? I promptly walked out of the store, frustrated that we drove 30 minutes for that! A great example of a customer service failure. Won't be going back to the Holland store again, I'll stick to the Rivertown store from now on (the location where we did end up buying the bat). Neither location has great service, seems to be common thread with most of the DSG's I've been to. Only reason we didn't go to Rivertown in the first place was because their website didn't have an accurate inventory of the bat being in stock. Go figure.

I dropped off 2 racquets for restringing on Friday morning with a tournament starting Friday night…read more I was only hoping to have them back in time for the doubles bracket at 2 PM on Saturday... about 3:30 Friday afternoon I got a call that they had both of them done!! Outstanding service.

They sell water polo balls!! Great service & selection , threw in an inflation needle for freeread more