On our recent trip to Saugatuck, we decided to rent a pontoon boat to check out the city from a different perspective. We rented the larger of the two boats and had plenty of room for our party of 10. Gas comes included in the price of the rental and the boat was in great shape. Only suggestion would to be modernize it some to allow for plugging in USB charging cables, etc. read more

We had a great time here! It was the best time ever! We came for a bachelorette party and it was the best part of the weekend. The boat rentals were very efficient and the view was amazing! Martin helped us, he was amazing- he was so polite to us, even as the crazy bachelorette party was being crazy and probably obnoxious. We would come here again for sure, and definitely say hey to the friendly employees like Martin we encountered there. Definitely recommend! read more

I posted a picture of their website that advertises moped rentals. The reviews are positive and the prices seemed reasonable -- so I took a brisk walk into Saugatuck and walked to the counter, only to be told:"Oh, we used to rent mopeds but we don't anymore." I know modern technology can be challenging to some, but please -- hire a grade school student to update your website to reflect your current policies. This is the era of instant communications. read more

Big Lake Outfitters - Moped rentals? Nope. The website lies! - Boating Near Me - Saugatuck, Michigan

Amazing experience all around! Great rates- easy booking, and fabulous staff! We went out with Captain Mike & he was a gem! He is following his passion with this job & it shows. He was friendly, knowledgable & very helpful. Oh & patient because we were quite a crew:) we caught a lot of fish & had a great time! Captain Mike even cleans the fish for you. My group of friends decided to make this an annual outing. Looking forward to next year already with Best Chance Charters & Captain Mike. Tips- go out early for best results & beautiful sunrise & don't forget the Dramamine just in case, lastly give a gratuity to your captain & mate for all the hard work. read more

Big Lake Outfitters - Just some of the fish we caught:) - Boating Near Me - Saugatuck, Michigan

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Visited Saugatuck, MI in mid July. These guys set us up with a great boat at a good price. JB took us out to Lake Michigan and was a fantastic captain/host. We had a great time doing some drinking and fishing on the lake. Also just pleasure cruising and taking in the views from the river and lake are well worth it. We recommend these guys to anyone looking to rent a boat to get out on the lake for a day. read more

Big Lake Outfitters - Boating Near Me - Saugatuck, Michigan

Our pontoon rental was so bad (dirty, ripped seats, broken canopy), I initially thought the staff at Big Lake were planning a joke on us. We rented the boat for two hours and were not told were the lifejackets were located, it had not been cleaned for awhile (mud caked around the front where our sons got into and out of the water), no ladder to get back into the boat, no bumpers and when the weather turned dangerous 45 minutes into our rental, we called the office to see if we should come back in and they told us it was just a small front even though other boaters had warned us that it could turn dangerous and they were headed in. I was legitimately worried for the safety of my family and the crew didn't seem to care - it was just a way to get a paycheck. Please think twice before renting from this company. read more

Four of us rented a pontoon boat for four hours from Big Lake. The boat was old and in desperate need of reupholstering, but it ran fine. What MADE our experience was Wyatt; this guy was so, so friendly and such a huge help - a true professional in every sense of the word. read more

If you are looking for a decent bike to ride more than just a few blocks around cute downtown Saugatuck then don't rent here. All they have is beach cruiser bikes, which are in terrible shape. Also, the people working in the shop assured us that the bike trail to Holland was flat, and it's not. My experience with bike rentals Shops Usually includes some fitting of the bikes, general advice on where to ride and a helpful employees. None of this is offered at Big Lake. read more

This place was next to the B&B (Bayside Inn) we were staying at and it was great! We rented a craigcat which is like a mini pontoon boat for two. The 2 guys working there were very friendly, professional and accommodating. They were especially understanding when we got stuck in the mud by the bridge and thought we were going to need to be towed out. Luckily we were able to push ourselves out, so thankfully no harm done (oh the funny things that happen when city people try to do nature stuff!). They also rent kayaks, bigger pontoon boats and bikes. Their prices are very reasonable and we would definitely rent from them again...if they let us! :) read more

Nice staff but the bikes are poorly maintained. First bike we took out had a wabbly rear wheel, second bike had the chain popping off 6 time when we were a mile out of town. Had to stop at two shops to find a wrench. Returned the bikes early with "sorry about that" response. read more

My friends and I went in without a reservation and Marten was able to get us 3 kayaks right away. The place was busy and he was able to keep his cool and work through all of the customers with a great attitude! We plan on coming back in the future to check out the other rentals they offer. read more

Everything here is over priced and the employee's are rude. When we were being pushed out on a boat they pushed us out into another boat and caused a huge delay and still charged us for it. Would not recommend! read more

We came to rent bikes for an hour and it was a great deal! $10/2 hours per bike. The guys working were nice and seemed helpful. A laid back experience, not a lot of fuss. We got in and out no problem. The bikes were in fair condition and I like that they had a basket to put your stuff. read more

The staff is great, John and Matt were very informative of things to do in and around Saugatuck. The rentals they provide are great and priced very reasonable. Great Place!!! read more

The Big Lake crew is outstanding. We've used them to rent bikes, pontoon boats, scooters and kayaks. The staff is great, always helpful and totally service oriented. I even went in with a flat tire on my personal bike and John gave my tire special attention with no charge other than the price of the new tube. Great place and great people. Next we'll be doing charter boat for fishing -- I've heard nothing but great things and witnessed the results of many happy customers returning with some great catches. Five stars! read more

WoW those guys are great.... They treated us like we were their neighbors and made us feel very welcome!

Rented kayaks here this weekend. It was awesome! Cool to see all the very beautiful boats. Employees were nice as well.

Terrible !!! This describes the condition of the pontoon that we rented and the service we were provided. I have NEVER written a bad review but I was so disappointed that I was willing to take the time to warn others. Rented pontoon for a 50th birthday party. The kids checking us in we're very unprofessional. Boat was very dirty and covered in mold. We had to cover every seat with our towels just to be able to sit on it. Radio did not work and I was not able play my IPOD as promised when I booked. Boat stalled every time we shifted into neutral making it very hard to dock the boat when we returned. Instead if helping, staff sat their lazy butts in chairs on the deck bellowing out instructions and even calling our driver very inappropriate names. Will not return. read more

My family was excited to spend some time together on a pontoon in Saugatuck. My young son really wanted to do a little fishing. Made reservations 4 days prior to scheduled rental and filled out required paperwork. Showed up on scheduled day and time and guess what?.......... They couldn't find our paperwork anywhere and all the pontoons had been rented to other people! Really? It's not rocket science people! My son was devastated and family disappointed. Thanks for Nothing Big Lake Outfitters! We will never return. I wouldn't even consider them if I were you! read more

Marten deserves alll the stars and two large pizzas after his impressive customer service in a short staffed store. He's great attitude is one to be recognized! Marten is the best! read more

Fantastic experience. My family rented a pontoon boat. We called a week before to reserve for a Monday. The staff was nice and knowledgeable. The boat was clean. The price was very reasonable. We spent a relaxing afternoon on the river. I would definitely recommend this place to anyone visiting the area. read more

We rented a pontoon boat from Big Lake Outfitters for the July 4th weekend. We had 12 people on a 25' pontoon and had plenty of space! The check-in/check-out was easy, and the staff were very laid back. The boat was in great shape, clean, and easy to use. The only reason I didn't give it 5 stars was because I ended up getting charged $25 more than originally quoted. However, I still felt that their prices were fair and we got a great value for what we paid! read more

Nicest staff! Friendly, focused. We had a great time on the pontoon. Shout out to Travis.