We recently got our cabinets and countertops installed here and I have to say we are so grateful we were able to work with Mark! He was attentive to our needs and wants and really took care of us! He walked us through the entire process and was very clear with what to expect. Mark was available any time we called and was prompt with his response to any questions we had. He was really easy to get along with and seemed more like a friend than a business man. We definitely recommend this place but especially Mark! read more

This was a very bad experience for me, I went to the store 4 weeks ago, this guy Dennis Duff was not the best giving me options within my budget, wanted me to go to a next level "up" price of course. I left the store being told he will send to my email the estimate later that day, Surprise, he didn't!!! After almost 4 weeks he finally sent me the estimate WOW!!! read more

Felt great at the show room but once installation started went down hill. When we had questions, are sales rep (S.M.) Was on vacation, when we called the store front Said they could not help and acted as they knew nothing of installation. Then the installation did not Get installed as explained in the before meetings. The installer did not have the island sink lower cabinets in proper center position or shined high enough to the half wall. When counter top installers came the next day, they just put the counter tops on the way it was cutting the MDF that so it was not to the edge of underside of granite. This left a horrible visual effect. Instead off removing counter top and fixing correctly The wanted to use trim to fix, which they later wouldn't install and just dropped off to the house. Other issues, installed one broken cabinet and said they would refund me some (never did) Cabinet door alignment poor 1/4" difference between two sets of doors. Lack of MDF to bottom edge of granite left gap Between countertop and the corbels. After 6 months hinges and handles are becoming loosened And not shutting properly. See pictures. I Suggest to go somewhere else. read more

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I came to the showroom twice. Each time it was very difficult to get anyone's attention to ask questions. As I observed the interactions of the staff, I came to the conclusion that this company caters to couples and families more than individuals and they focus on total remodels vs. one-off repairs of a single item. At least, that's what I observed on both of my visits: couples and families getting help almost exclusively vs. individual people who walk in by themselves. The front showroom is a lot of complete kitchens and bathrooms and that's where the other folks were getting their consultations and advice. As I walked to the back to look at flooring, not one person greeted me or asked me if I needed anything. Similar happened on the second visit. Their flooring selection is very small compared to other establishments and I was looking for a match to a pre-existing flooring so this was really a wasted trip for me. However, it would've been nice if someone at least asked me if I needed anything. read more

I had a kitchen remodel in 2019 with Superior. It has not been three years yet, and the cabinets are so cheap, it ridiculous! When we looked at the showroom, the cabinets were finished appropriately. When they install them, they have a white crayon to try and cover up where the cabinets are pieced together in many small pieces. Under the top cabinets in not finished, so you see particle board. We only saw finished whole pieces in the showroom, and mostly just the cabinet doors of the style we wanted. Once you see them coloring your cabinets, and gluing tiny pieces together, you know you made a huge mistake. By then, it's too late. You "chose" the cabinets, and they installed what you "chose". Even small water droplets that spray from the sink are damaging these cheap cabinets. Around the outside of the dishwasher from rinsing your dishes. you start to notice the water being absorbed into the cabinetry, and taking on the pressed particle board look. Don't make the same mistake! Go somewhere with better quality!! read more

Superior Stone & Cabinet gets a big thumbs up. They were recommended to me by more than one general contractor as we were forced into a major roof to baseboard remodel of more than half our home due to a failed roof. The entire experience has been great, from having a nice showroom, to a large inventory of stone in the warehouse, to great pricing. In particular and most importantly, the experience we had with our design consultant, Doug has been exceptional. From the start, Doug walked us through the process and explained the pros and cons of each countertop material. The thing that impressed us the most was that HE LISTENS and is very honest. I've been working on this remodel for 6 months and ran into very few people who actually listened to our specific needs, such as budget, timeline, likes, dislikes and unique situations. He was also very responsive and helpful throughout all communications and highly patient with us, as we ran into several delays on our end and plenty of adverse situations. Also, since I knew nothing about remodeling a kitchen, having someone with Doug's knowledge, experience and expertise was extremely helpful. My only regret during this remodel is committing to some of our other contractors too soon without giving Superior a chance to quote. If you're looking for a good guy to work with for your countertops, flooring or cabinets, ask for Doug at Superior. read more

We had a great experience with Jeff Chaignot and his team at Superior Stone & Cabinetry. Jeff took on our massive project and was very attentive to answering all of our questions. He had a great attention to detail and kept up with all off our changes along the way. He had many great ideas and got us the best product for our budget. I was impressed that Jeff was our contact throughout the entire delivery and install process and ensured that the project was complete to our satisfaction. I really felt Jeff was a great customer advocate I would highly recommend Superior Stone & Cabinet to anyone. And thank you to Mike our installer! He worked diligently and I am impressed with his skills and problem solving! read more

We are so pleased with the quality of our quartz counter install. Jesus and Gabriel were very polite and asked us what we thought about things before doing them. The install of our kitchen counter and two bathrooms only took about a day and a few hours the next day to finish. They also did the counter cutting in our driveway so the inside of our house was not filthy. I've heard some other companies really can trash your house with a mess inside. I highly recommend this company and their installers. Steve in sales was nice to work with and responsive. read more

My finished product looked pretty good but a cabinet broke after a little less than two months and it took almost 2 months to repair... The staff is not very accommodating and they expect you to just accept your brand new, expensive kitchen being broken for almost two months... I did not want to write a bad review and I gave them several chances to rectify which is why I have to notify others... I want others to be aware that they do a good finished product but it is difficult getting there... The install process was also frustrating due to contractors being late and the front desk getting things wrong. I did not feel like a valued customer. read more

I feel like Superior did a good job of installing our new counters, but I am giving my 3 star review for a few reasons: 1. Although I read the fine print to make sure I was aware of anything I needed to know, I do not recall seeing anywhere that faucets would not be installed. I saw the bit about making sure to have them on-site so holes were drilled correctly, but nothing anywhere about not actually installing them. So when the guys finished the counters at 6:30 PM, the night before we had a 6 AM flight, and only then told me that they don't install the faucets, so we were without a kitchen and bathroom sink. Thankfully we have a guest bathroom and was able to make do until we got home and I just installed the faucets and drains myself. If I could do it, I am not sure why they do not have their guys just do them and do a complete job. Either way, it should be made clear, that this is not part of the scope of work!! 2. The Contract Agreement was painful, literally, to the eyes to read. It was blurry and very squashed together, so it would fit on one page likely. Fix it! Make it neater and easier to read. People should be able to read this without taking an Advil after. 3. Communication. I felt like I was always the one trying to move forward. My contact was nice and responsive when I called, but I always had to call and follow up. Not only that, we were trying to get in before our trip, so I called on Friday to see about getting our finalized quote, which was emailed to me to execute, which I did and sent back that same night. On Monday, when I had not heard anything, I called and was told my sales guy was out of the office for that day. So he sent me final contract for executing, without telling me he would be out the following business day, knowing we were trying to get scheduled that week. Thankfully, the office staff is great and when I called, were able to get the paperwork and schedule me for the install. I have not heard back from my sales guy since that email also. Which leads me to... 4. Follow up. Where the heck is it?!!! What kind of company does a job and doesn't call the customer to make sure everything went OK?!! So, while I think the work done was decent, there were a lot of other areas that could use improvements. I would use them again, and I would recommend them, but I hope they read this review and make some improvements. read more

I was so happy with sales person Steve. Louis & Jose did a great job on installation. Seem less experience and very pleased with the one week turnaround! read more

The response time needs serious improvement. Currently working with design rep and they only get back every few days.

I bought a countertop from Superior Stone and Cabinet, I worked with Steve Marx. They did a wonderful job the countertop looks great! The prices were very competitive and the selection was also amazing. I will defiantly be calling them to do my bathrooms when we get to that project. Make sure to ask for Steve he is excellent very attentive and prompt to your needs, he helped to make my kitchen look amazing! read more

Entire service team was professional, diligent, and prompt to meet my needs while doing a kitchen remodel. I was always treated courteously and like they did not have any other clients. Dennis came out after hours to take measurements, and was on top of every aspect of the process which he coordinated. He was excellent at listening to what I wanted. The contractor,Travis of American Tradesman Services LLC, would always answer my text within 5 minutes. He wasn't always there exactly when he said he would be, but once on the job, his same crew of over 15 years, were in and out in record time. They guarantee their work for two years. I am a single woman, and felt very comfortable with these guys in my home. They were always respectful and totally mindful of the job at hand. chris r. read more

Went out to their location on Broadway today and I was very excited to look through their boneyard at the recommendation of a representative I spoke to on the phone. The representative was very helpful and knowledgable and provided to me the idea of using the boneyard because the piece of stone I needed was not very large. When I arrived I was directed to the area. Not a lot to choose from but beggars cannot be choosers so I have heard. We did find a piece we liked and the folks in the yard got a "Sales Person". This is where things went awful and based on this experience I received I would NEVER spend one cent with this company. So sad that one person can taint a organizations reputation but he did. First off he quoted me figures WAY higher than what I was quoted on the phone. When I questioned this I was treated horrible. Like I was asking for them to give me something for nothing. I was spoken to like I was in idiot and he was very demeaning in his conversation style. Who needs this? Not me. What he did not know is that I can afford what I want, a simple better approach may have yielded them a sale and even referral business. But the way I have come to learn that they treat customers and do not honor previous pricing commitments, No Thanks! read more

Run far away from these people. They require 100 payment upfront. If there are issues with your order (which there will be), you have no recourse. Sales and management blame shift, don't communicate and will not have your back as the customer. Quality of the cabinets is poor for the price. They sell SOLID and OAKCRAFT brands. Both are easy to find vendors for else where. Highly suggest you take your business elsewhere. read more

We are doing our 4th kitchen with Jeff & I can't say enough about the excellent customer service and quality products at Superior. Jeff is the best, he goes above and beyond for his customers. If you are looking for a reliable company with great prices to help you design your perfect kitchen, call Jeff and make an appointment. You won't be disappointed. I have experienced just about every aspect of Superior from sales to installation and I have never been disappointed. read more

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I cannot say anything but good things about Superior Stone and Cabinet. The staff and installers are truly professionals. Our sales consultant was Mike Cancelli and he was 100% helpful from the beginning of the process to the completion of the job. He came all the way out to Surprise to measure for our granite installation, He thoroughly explained the estimate and all the costs involved. When I went to the showroom to pick put our stones, he explained EVERY thing in the contract so he made sure I understood what I was signing. Very professional! The installers they sent to out home were professional and attentive. They did an EXCELLENT job on our installation and our kitchen looks fantastic! Thank you Superior Stone and Cabinet! read more

Worked with Dennis and the service was exceptional. Even helped us find a knowledgeable plumber to connect the kitchen sink and dishwasher. Their staff's seam work in granite was exceptional. Installed in one day. We removed and threw away old counter ourselves to save a little bit of $. Dennis helped me in the warehouse to pick out the slab of granite that was just right. I enjoyed walking around and knowing exactly what Im going to get. I also liked being able to check out the types of sinks. We didnt purchase cabinets but they also had a wide array of thise to choose from. When I redo the kitchen at my rental property Ill likely use them again. read more

Repeat customer here! Have worked with Jeff on two houses and can't wait to start our 3rd!! After numerous horrendous experiences with vendors/contractors, Im thrilled to have found SSC. Jeff is an amazing person to work with; he is easy-going, patient, and very detail-oriented! Even my spouse loves Jeff and calls him a "breath of fresh air, finally someone we don't have to babysit"! Most importantly, I love how responsive Jeff is. You can always count on him to get back to you in a timely manner. You will be impressed by how knowledgeable Jeff is about kitchen cabinets. If you are looking for kitchen cabinets, you will have to visit SSC. read more

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After careful research, I decided to go with Superior Stone and Cabinet. It turned out to be a horrible decision. Just remember, once they start demolition, you're stuck. I will write a complete story shortly. read more

My husband and I used Superior Stone and Cabinet for our vacation property in Scottsdale. We walked in and were greeted by Jeff C. Jeff listened to what we wanted, offered a ton of great suggestions. I was pretty set on what I wanted so it was really only a matter of picking out the line of cabinets that could offer what we were looking for. I was less sure about granite, and Jeff was great at explaining some of the more popular options for our cabinets, but also threw in a few unique options too in case we wanted something different. He prioritized coming out to measure ASAP so we order the cabinets as soon as possible since we were in town. Being as we were not local, I was extremely nervous about the ordering and installation process, as I wanted to book my ticket down with enough time to not pay out the butt, but I also didn't want to belabor the project. Jeff was great at communicating timelines, following up along the way, and explaining what would happen on each day of our install. The installers that we worked with were fantastic - timely, friendly, and all around great. They picked up after themselves, worked hard, and left the jobsite looking fantastic. I was also having tile flooring laid by another installer during this time and all installers were courteous to each other. Our only dilemma is that now we like the kitchen at our vacation property more than our primary residence ;) read more

Marvin was amazing. We can in and it was a quick process. We told him our price range, he took us into the wharehouse and showed us what was available, I picked my granite, personally chose my two counter pieces and we were done. I think it took us less than 45min from enter to exit on a Friday without an appointment. Marvin came the following monday and did the final measure, and the installers came the very next day! It looks beautiful. They even cut the back splash slightly shorter to fit in the space with existing tiled wall. The price was at least 500 less than other places and customer service you can beat. Thank you Marvin! read more

Superior Stone and Cabinet - New Granite Counters - Cabinetry Near Me - Phoenix, Arizona

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Hunter from Superior Stone gave me a call back for a quote. I bought my stone from the highest rated stone distributor in Phoenix prior and just need an installer. Superior Stone was very rude when I told them about the previously purchased slabs of quartz. Hunter hung up on me immediately. If there customer service skills are an indicator of their business, I'd run from them. read more

I was a little concerned that the lower price might mean lower quality but, wow, I ended up so happy with my counter tops.. The installation was perfect. You really have to look for the seams. The edges were finished off beautifully and the installers cleaned up after themselves. No one is pickier than my engineer husband and even he couldn't find any flaws or complain about anything. I've had several contractors in for other projects who were also impressed with the price and installation. Everything was explained to us clearly, we were offered suggestions and other options. My only regret now is that i didn't seriously consider getting new cabinets from Superior at the same time. I have referred others and will continue to do so. read more

They are great came out measured and made suggestions and wonderful service on time. I cannot say enough about it was much better than any other co. On time delivery! Price was better and included granite counters! !!! Soft closing doors and drawers! !!!!! Shawn did us right!!! read more

Called this place because they did a great job 6 years ago at our old house. This time however, the guy who answered the phone honestly sounded drunk. He managed to set up the appointment over the phone and then nobody ever showed up for the appointment at our house for the estimate. Big disappointed as I planned my day around it. read more

We were very disappointed with the service we received you get what you pay for. The granite is not as thick and cracks easily. The backsplash tiles were not the color we ordered, the service from Mike was less than expected. read more

I inquired to this company the flooring renovation with its offered tile special, $4 per sqft for total cost. 700sqft was planned to cover my house floor with tile. https://www.superiorstoneandcabinet.com/coupon/tile-flooring-3-99 However, after actual measurement, the sale consultant cited $8000 for simple 700 sqft floor. This estimation is at least twice or three times more expensive than home depot or floor and décor do. According to the special, it should begin from $2800 ($4 sqft * 700sqft) This company boasted it is more better and competitive wholesaler beyond major brands. Actually I am frustrated with their bite and switch sales trick. read more

I have asked for information price quote and a drawing several times and evidently I don't want to spend enough because the salesman never gets back to me. I'm guessing my kitchen is about a 10 x 15 and other quotes have been around $20,000 but they won't give me a quote read more

When my granite was being installed the installers chipped the surface near my kitchen sink. The end result is a large green circle. I can only assume its the adhesive they applied to fix their mistake. I reached out to the salesman and asked him to come look at the spot as it is very noticeable. He asked me to send photos which I did and I was told they were reviewed by his service manger. I was told the greenish color is a natural characteristic of the granite. There is no way neon green is a natural characteristics. Photos have been uploaded showing what I see everyday. Again I asked that someone come out and look at the install and have never heard from the company again. read more

Superior Stone and Cabinet - Large green spot with chip in the middle from the installers. - Cabinetry Near Me - Phoenix, Arizona

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Ray at Superior was a big help. I wanted to give some feedback and let others know how much I appreciated Ray's help with the installation of granite countertops in two of our homes. The first home was on 33rd Street in Phoenix, and your countertops made a tremdendous improvement to the home. The second home was on El Camino in Tempe, and the granite countertops turned an original 1970's kitchen and two bathrooms into a very attractive home. Thank you for helping to make the stone selection, purchase, and installation go smoothly. read more

The manager's response MIGHT be true for some other customer, but it cannot possibly be true in our case. The installers offered to leave the largest remnant piece with us, and it is 24 inches square. That means the manager's excuse is either mistakenly confusing us with a different customer, or is a bald-faced lie. It's inconceivable to me that any business of this size values strong-arming a customer out of an extra $150 than the goodwill they would have gotten by admitting their omission of information when we were choosing our slabs and just letting it go. Shame, shame, shame on you, Superior Stone. read more

Contracted to have Superior Stone and Cabinet do a granite countertop and island for me. I was on a budget, picked out the granite, but since Im not a granite installer did not know about 'cut's and 'seams'. Superior came out in a timely manner, their guys installed the counters and island, and when completed the seams were horrendous. Of course they make you sign a contract so if anything goes wrong it is not covered by them. I ended up having to get new countertops. The ones installed by superior were subpar, and of course i had signed that there would be multiple seams . Didnt sign up for being subpar seams. They were awful and not just by my standards. Be careful, read EVERY PART OF THE CONTRACT. These were not inexpensive and the next fabricator I chose did an excellent job at more than $1500 less including product. read more

Incompetent, complacent, and generally awful. We have been working on an install since Feb. multiple pieces have been mis-measured or the wrong dimension. Initial cabinets were not level and we had to get them back to fix it. They do not care about their customer at all after The sale. They only send one installer and if anything is not complete after the initial install it takes forever to get someone back out because they try to squeeze you between new jobs. Installer frequently showed up after noon. Design itself took multiple weeks to finalize. The entire process from beginning to end has been absolutely awful. Would never use them again. read more

This was an absolutely horrific experience from day 1. It should have been a warning sign when they told us they couldn't even guarantee finishing the project, but we decided to give them a chance. Big mistake! Doug and Charles were incredibly disrespectful, sexist, and refused to respect our opinions. They were unreliable liars and even charged us when we had to change something in the design to fit the construction in our house! What did they expect? That we would keep a design that wouldn't work with the way our house was constructed? That's completely ridiculous! Our project was a nightmare because of their unreliability and horrendous communication! You would think that the designers would answer a phone call during the demo but Doug would disappear for a week! Not to mention that when he would answer, half of what he said was a lie and he would change his mind constantly then accuse us of changing our mind! We would ask questions and receive dishonest answers. The communication issues extended to the workers as well! Superior refused to let us talk to the workers about OUR home renovation! And the designers actively prevented us from communicating with them! And don't even get me started on the price! They keep adding on extra fees for everything. Do not believe the original quote for a second! Everyone we interacted with at this company was unprofessional, disrespectful, rude, and terrible at communicating! The entire process was so stressful! If I could give 0 stars I would. Avoid this company at all costs! read more

We requested an appointment on a Sunday from the website and received a call from Jeff Chaignot early Monday morning. We met at the showroom the next day and was shown different options for our new home office/ laundry room and galley. Jeff gave us some ideas and we made some choices for our home measurement. Jeff came out to our home and listened to what we wanted to do with these 2 rooms and helped us make some excellent decisions. We had a quote in under 24 hours with a price that beat 3 other competitors for much better quality cabinets. The quality of the cabinets and installations was well worth the 3 - 4 week wait for the cabinets. Cabinets were delivered as scheduled and installed by Mike with pride in a job well done. We would highly recommend Superior Stone & Cabinet. read more

Recently used Superior Stone and Cabinet to replace cabinets and countertops in 6 rental units. Doug was incredibly helpful - his suggestions helped us maximize the usable space in our small kitchens. The quality and price can't be beat. I will definitely be using Superior Stone and Cabinet for all of my future projects. read more

Worst customer service ever! I am in the process of replacing the counter tops in my kitchen. Their salesperson Hunter McDonald came to provide an estimate. I had told Hunter that I wanted Silestone quartz and was assured that they do sell that stone. Once I got to their showroom I was rushed and pushed to choose a color and told to "sign here, initial here" etc. Meanwhile I still had questions but I thought I was getting Silestone with 25 year warranty. When I asked about the warranty, Hunter said its only 2 years and that is "the law". I asked what about the manufacturer warranty and I was told those are very expensive stones. At no point I had asked for cheaper stone. When I told Hunter that I have quotes for Silestone for 25 years warranty and same price, Hunter jumped and took all signed documents to his office and ran away. I felt very uncomfortable for being deceived like this, and repeatedly told him that I wanted to cancel the job. Hunter ignore me completely and ran to their warehouse. I was shocked because as a customer ready to spend over $4K and I was treated like a beggar. I left their store feeling disgusted and confused. I have sent Superior store an email regarding the incident and cancellation of job. I am not sure if the whole company is run by shady personnel. Stay away from them at all cost. They will lie and hide information to get your business. read more

First let me say that I see all the great reviews and am sure all of those people had great experiences, so I understand I may be the outlier, but this is MY family's experience. I'm going to use the simple analogy of a restaurant. You have this restaurant you want to go to, have seen good reviews, and are really excited. You get there, service is good, prices are good, food is horrible and ruins everything, makes you sick and has lingering effects. That is our experience. Salesperson was good, price was good, product was poor and turns into a very expensive "bad meal". Shame on me for not going with the Silestone that I wanted and going with their "House" Quartz they recommended. After having it installed, there was a mismatch at the seam, and while I understand there are slight allowed and expected variances, this was a CLEAR mismatch. In their defense, they were out a couple of days later to correct and install a new piece, but THAT one was just as off and now has a poor seam install to match. To make matters worse, the installers looked at and treated my wife like she was crazy. So be careful. Stay away from their "House" Quartz or product, as it appears to be inferior to a quality product like Silestone (which we had in our last house and was awesome, that was my fault for not getting it!). The Harris Family read more