Service was excellent from Kartayjza and Diana who helped me setup my account for a new storage…read moreunit. They walked me through the process with patience and provided great customer service.

I used a customer service representative to make my online storage unit reservation, and while my…read moreinteraction with him was excellent overall, Nora, the office manager, was amazing, incredibly polite, and helpful! I recently moved from Atlanta; therefore, I'm glad I chose this storage facility over all the others. The units have been kept up nicely. 10/10!

Extra Storage facility off Rocky River Road Mooresville has really gone down hill since new…read moremanagement has taken over, last several times I have been up there, the place is a mess, trash in the bays, hallways full of junk, bathrooms not cleaned to include no hand towels, Toilet paper, and trash cans over flowing, not to mention toilets stopped up and not working. it's almost like no one cares about this place anymore. On top of that they continually raise the rent. Guess I need to find another storage unit soon.

We had a large unit while we built a home. within a few months the rate tripled! the facility…read moreitself is clean and conditioned well. the staff is friendly and helpful. when we moved out there is no pro rated fee - what a shame.

Check engine...we traveled less than 8 miles before it basically broke down and when I complained…read morethey hung up on me...nice customer service...way to be understanding. It's freezing cold and we're having to wait 90 minutes for service. We had an appointment to pick something up now that can't happen because it'll probably need to be towed and we'll have to start the process all over again. I'm speechless. This has completely hi jacked my day and any chance of taking care of what I needed this for. Uhaul sucks. Period!

Don't use this place. By far the worst U-Haul experience in my life. I hopped in the 26' truck to…read moredrive away and noticed the fuel was only at half and on paper it said full. I went in and spoke to both females about it and they told me they would take care of it. The younger lady followed me to the truck and took a picture and said again that she would take care of it. Well she didn't because I received a $130 fuel charge. When I called the first time after noticing this I told the woman who took the picture and she said she would investigate. We've gone 3 days now and the picture is apparently gone and both females are denying this happened. I told them to check there cameras because it will show me coming back in and the young lady following me to the truck. Only corporate can see those now. I won't even mention what happened trying to pick up another truck. This U-Haul is out there stealing money!

Clean, helpful & accommodating. They even went the extra mile to contact me when my payment on…read morerecord had expired and my phone number had changed. Great customer service.

What once was a top shelf storage facility has become an overpriced rodent home. They have traps…read morewith chemicals throughout the property. My wife and I stored things here years ago when it was Sure Safe. Back then the rates were very reasonable. there are so many other affordable options for storage in Denver. Shop around and you will get friendlier and cheaper and cleaner service elsewhere. when the manager told us the prices of the units, we ran off the property as fast as we could. we found a place about a mile down Highway 16 and they are saving over $100 a month. Another thing we noticed is the thermostat is set at 55° and the building is very cold inside. They are so cheap with the heat. when Steve owned the building, there was plenty of heat. stay away from this place. Find a place with 24 hour access.

Doug who is the store manager was super helpful to us yesterday. We were in search of moving…read moreblankets and boxes and he had exactly what we were looking for. Such a nice guy and we now know where we can go for our packing needs. Thank you Doug, we really appreciate you.