HORRIBLE SERVICE! Wish I could give ZERO STARS! Take Super Shuttle only if you want to miss your flight. I booked Super Shuttle trip to Washington National Airport for my early flight. They were suppose to get me at 3:30am but no show. I called them up and they said they would be able to pick me up at 4:30am, as if they were doing me a favor. Totally NOT WORTH THE $32. I have no idea how they are still in business. I quickly realized that I would not have enough time to go through security at the airport. So I had to cancel my Super Shuttle trip at the last moment and took Uber instead. Uber/Lyft is so much faster and more reliable. The customer service representative of Super Shuttle was also very rude and had no clue what she was talking about. POOR SERVICE! read more

This is the worst for public transportation! I made my reservation a month in advance for 4:55 pm pickup at my hotel. They arrived at 4:55 am. I called and explained that I made the reservation for pm and was told that I was a no show and would have to make another reservation and pay for it again. If I wanted a refund I would have to go on their website and submit the request but there was no guarantee that I would get it! So I made a new reservation and paid for it plus the $3 service fee because I made the reservation over the phone. So my new pickup time was 4:45 pm. I had to leave my meeting early, got to the hotel and waited for my shuttle to arrive. Five pm arrived and no shuttle. I waited for five after and called them. I couldn't get through. Was on hold for fifteen minutes. The hotel let me call on their phone and finally got through. Was told that dispatch would be calling. It is now 5:30 pm I have a 7:50 pm flight out of Baltimore and its an hour drive! I wait for dispatch to call ...... nothing. I call supershuttle back again at 5:45 and am on hold until almost 6 pm the gal finally answers and says that my reservation was cancelled! No phone call from the company, no text, no email letting me know that it had been cancelled! Now I had no ride so did Uber to the BWI airport and he got me there at 7:25 and barely made my flight. Uber was wonderful! I would not recommend SuperShuttle to anyone! Poor customer service and a huge lack of integrity! They responded to my review with a ticket number and said that someone would contact me. Never heard a word from them!. I still haven't heard anything from SuperShuttle however, they did give me a full refund. Still won't use them. read more

Over the last 20 years, I've lived in Los Angeles, Miami, and the D.C. area (for the last 12). Over that time, I've taken Super Shuttle to the airport once or twice a year, usually to visit my parents in Florida, so I don't have to drive my own vehicle to the airport and pay the daily fees at the airport parking garage. Another consideration is that parking garages are magnets for thieves, so I don't like using them. Super Shuttle has always been on time to pick me up, even when they have to pick up several people on the way to the airport. They have always gotten me to my terminal on time. The drivers are always safe, polite, and friendly. The vehicles seem relatively clean and well maintained. The prices are reasonable. They are also good for taking you home from the airport. Locally, I have taken them to Reagan (DCA) and Dulles (IAD) several times. Keep up the good work. read more

I thought I was crazy. I this company is the WORST. The driver did not know how to find my address, he yelled at me, and didn't even say hello or goodbye. The van smelled horrible, and the other customers were also very upset about the way they were treated. How is it possible that all of us different, carpooling passengers could all hate this ride. I have had enough. I thought I was crazy until I see that others are having similar issues. SuperShuttle needs to change. read more

Minus 3 stars really. We reserved early and paid the tip at the same time. We arrived at Dulles just before 11 pm. Our reservation was for the time of arrival so they knew when we would be there. No shuttle was there. We were told it would be about 20 minutes. NO shuttle. Told again about 20 minutes. Spoke to a supervisor who said one was on the way. No shuttle. No one cared except two very tired customers, us. Finally they put us on a taxi that wasn't allowed to park where the shuttles come so we had to take our bags almost a block down the street and we left the airport after 12:15 am. Taxi driver was nice and the trip was uneventful. We were told that even though they accepted our reservation and knew when it was, they were not responsible if the shuttle driver didn't want to come out at that time. The driver who picked us up from our hotel was, at least, on time picking us up. That is the only good thing about it. The seat belt was frayed to the point of only having about a half inch wide area that was intact and the driver told me he'd bet a million dollars that it was safe. The drive was fairly uneventful and we did eventually get our money back. We should have asked our son, who works for them in another city before we booked with them. He told us that that franchise is one of the worst ones in the country! I don't understand how a company can take a reservation for a specific time and not be responsible to have someone there within the 15 minutes leeway that they said they take. No thanks ever again. Their franchise should be terminated. read more

If I could give zero stars, I would. When my boyfriend and I headed back from vacation, we decided to take SuperShuttle because there was literally a monsoon coming down and trekking home via public transportation seemed like the WORST IDEA EVER. That said, booking SuperShuttle was a terrible pick. The agent who checked us in was nice enough and got us to a van fairly quickly. But the driver, when I approached him at the window, just stood there and stared at us, and wouldn't get out of the van. When I knocked on the window, he then said "Yeah, what do you want?" I was kind of put off, but whatever, no big deal right? We handed the driver our slip with our ride number on top of it and he said he didn't have our job, even though we'd been clearly assigned to his van. I asked him if he could talk to the agent inside, and he refused and yelled at me, so I had to go in, get the agent, and bring him out to the van where he proceeded to get into a verbal altercation with the agent that almost got physical. This is probably where I should have just said, screw it and taken the Metro home. But we stuck around anyway and proceeded to take the ride along with four other passengers. The driver refused to turn down the heat even though all of us complained and were sweltering, and he didn't follow his GPS, leaving him to stop in the middle of the highway several times. Two and a half hours later, we made it home. Because the driver had been a total jerk to every passenger involved, we decided not to tip him. Of course, he thought it was appropriate to verbally demand one. That worked well. This is experience 3 that I've been completely dissatisfied with SuperShuttle. (On a work trip to San Francisco, the driver was an hour late, getting me to SFO just 35 minutes before my flight. Thank god I didn't have to check a bag. The same driver pulled into the wrong hotel three blocks away from mine and requested that I walk the distance.) Pretty sure I'm done. read more

Had to change my flight to into DCA although car was at Dulles. After getting luggage, I walked the to next entrance to meet with a man in a blue Super Shuttle jacket. He quoted a price of $33 to Dulles and called a SS van. In ten minutes the van was there to take me directly to Dulles. It was 10pm so I was the only passenger, too. My driver was Peter who was very professional. He asked if he could play some classical music for our half hour drive to DIA. He never broke the speed limit, and exhibited exceptional driver skills. I am hoping his boss reads this as apparently they need more drivers like him. read more

SuperShuttle certainly would get zero stars from me if that were allowed here. It seems redundant to pan SuperShuttle, but though there are several reports of vans simply not appearing, I haven't seen an incident as outrageous as ours, so.... When the shuttle did not arrive on time, we phoned the 800 number. The automated system identified the van by number and said that the "dispatcher" had been contacted and said that the van was 12 minutes away. Very convincing, right? When the van did not arrive in 12 minutes, we called back. It seems that the system recognized that it was our second call, because the automated system announced that it was transferring us to a representative .... ...then it disconnected the call. This happened three times in a row. I found another way through the menus to a live person. That person put me on hold for a while and then came back to say that she had spoken to the dispatcher and the van was 2 minutes away. I have never received any explanation from SuperShuttle how the dispatcher can think that a van is two minutes from my house, when that van is never going to appear at all. When the van did not appear, I reached another representative, who went away for quite a while and then told me that a Red Top Cab had been called and would arrive in 10-12 minutes and take us to Dulles at no charge. Call me skeptical, but I found a number for Red Top Cab to confirm. Yes, they had my name. Yes, they had my address. And they had a reservation for a cab to pick us up on May 19th, EIGHT DAYS AWAY. While Red Top tried to scramble a cab, we threw our bags into our car and drove to the airport. On the way, a SuperShuttle representative called to ask if we still wanted a van. This was well over an hour after the van was supposed to pick us up. If we had given up on SuperShuttle when the van first missed its window, we would have driven to the airport relatively relaxed, with time to park in a long-term lot. Because of the repeated assurances that a van was 12 minutes away, then two minutes away, then that a cab was a few minutes away, we ended up driving with the fear of missing our flight and arrived so late that we had to park in the daily lot; otherwise we would have missed the cutoff for checking our bag. As compensation, SuperShuttle has refunded their fee and paid enough of our parking fee that we are out of pocket exactly what we would have paid them for the ride. I can't imagine how these guys stay in business. Had we checked Yelp earlier, there's no way we would have used SuperShuttle, and that would have been a great decision. read more

I took SuperShuttle for the first two times recently. The pickup was smooth and on time on Saturday morning. I was impressed with the organization and communication. The airport pickup was a disaster. It was late at night, after 1:00am on Tuesday night/Wednesday morning, so July 24th. The driver headed toward DC then when he saw a detour preventing him from taking his desired exit, he STOPPED ON THE HIGHWAY AND MADE A UTURN. He drove for about A MILE AGAINST TRAFFIC ON THE HIGHWAY. I've never seen or heard of such a thing. He then drove over a median onto the highway going in the opposite direction. Luckily our group made it to our destination in one piece, but this was a scary experience read more

i have been abandoned by super shuttle while waiting for them at home, i've been abandoned by them at dulles and at bwi, and when i do manage to catch them, they put me on a shuttle that is going through freaking adams morgan, dupont, georgetown, chinatown and foggy bottom "on the way" to pentagon city. indignities abound. i would rather walk. read more

I used SuperShuttle for years but I'm now a former customer. Booked one for a 6pm flight out of BWI. Map showed the driver leaving at 2:20 from way out in Maryland to get me in Dupont Circle at 2:45. Even with zero traffic and favorable light changes, that's not realistic. He called to say he'd be 10 minutes late but didn't arrive until after 3:30, and then insisted I'd be at the airport in time because "it's only 45 minutes." Apparently he was unfamiliar with the concept of traffic. The other person in the van missed her flight and I only made mine because it ended up being delayed. I contacted SuperShuttle after this to ask for a refund and an apology. I never got a response even after repeated attempts. As a result, they have lost my business for good. Use Lyft or Uber - at least they take user feedback seriously. read more

If I could give NO Stars I would! I made reservations days in advance. Followed directions that were e-mailed to me which said I should go to the curb for shuttle. But the rude (barely English speaking) driver directed me back inside. Once inside I was faced with 4 lazy rude employees who treated me with indifference and outright contempt when I asked them to speak up as I couldn't hear them. That was the HIGHLIGHT of my experience with this company. Next I was told to sit down and wait and not to miss my number being called as if I did they wouldn't wait. Well there were no seats, and the numbers were being called out at the desk were only voice loud. My number was called twice rather quickly while I was yelling "HERE". Then we were told to go with a driver, there was 5 of us. OK so far so good. But wait. Not so fast. She collected our luggage and literally threw it on the ground behind the van. The only way my luggage would have been handled any worse was if an ape was set loose on it. So after our luggage was dumped in the wet street, we were loaded into a van and thought we were on our way. NO we sat there 10 minutes. Then when we finally took off it was up one door where 4 more folks were loaded in which took another 15 minutes. (So if you are keeping count I am now up to 25 minutes sitting in the van at the airport). And their luggage unceremoniously dumped on top of ours. Turns out those 4 were to be the first 4 to be dropped off...and we original 5 were to wait 45 minutes for their drop offs. That seems fair doesn't it???? In the end it took nearly 2 hours for what should have been a 30 minute drive. (Oh and I won't go into the driving! Our driver literally tried to back up off an exit ramp back onto the highway! She took the exit by mistake!) Take a cab, do the metro, pay a limo, but don't waste your time and your money on a cut-rate, no class, nonexistent customer service company that ever was! read more

I pre-booked a SuperShuttle from DCA to my hotel, which is a 15-20 minutes drive from the airport, in order to save money on cab fares. When I arrived at the information desk and checked in, I was told my ride would arrive in less than 20 minutes and to wait for my number to be called. 45 minutes later, when I checked back in with the desk, the attendant seemed surprised that I was still there and told me my driver would be "about 5 minutes" more. When we finally loaded the van, the driver left us to go inside the airport for another 5 minutes without explanation, and when we finally started rolling he received a phone call to turn around and return to the airport. We did not finally leave the airport until over an hour after I had landed. All of this with zero explanations or apologies from anyone working. In no way, shape, or form was the money saved on taxi fare worth the frustration and time wasted by SuperShuttle. I will certainly never book with them again, and would advise anyone considering doing so to consider the value of your time and look elsewhere when searching for savings. read more

They didn't forget to pick me up, and they got me to National airport on time. Unfortunately, those are about the only good things I have to say about my recent experience with an early morning shuttle pick-up. My allotted time frame was 4:25-4:40am. The driver calls me at 4:10am to tell me he is waiting outside. I'm still in my pj's and finishing up some last minute packing, so I tell him to just wait there, because I still have 15 minutes! He (fortunately) waits for me, but proceeds to call me twice more over the next ten minutes to get me to hurry up. When I make it downstairs at 4:25 on the dot, he is waiting there with four other poor people already in the van. He starts to get angry with me for making them wait, but when I show him my confirmation print-out, which clearly shows my pick-up time as 4:25, he backs off. Not a good start to the morning, though. I think they squeezed two pick-up groups into one, which meant some people were riding in the shuttle for at least an hour before they got to the airport. Then, on our last stop, he picked up an extra passenger who was waiting for a cab outside the hotel. Even though the cab pulled up right behind us, the driver let the guy in the super shuttle instead - effectively stealing the cab's fare. I thought that was pretty rude, especially to the cab driver who'd made a special trip at 4:30am. The whole thing seemed pretty shady. To top it off, he was driving WAY too fast through downtown, texting on his cell phone the entire time. There were a couple times I heard other passengers gasp, including the time we almost took out a delivery man who'd stepped out in the street to unload his truck. At least I arrived at the airport on time and wide awake. Not anxious to use this service again, though - might try my luck with cab reservations next time, or drive myself and pay the airport parking. At least then I'm more likely to get there alive (as long as I don't pull out in front of one of those careening blue vans!). read more

Why did I use these guys from Regan National when the Metro is way more convenient? Those were the words streaming through my head as I waited 30 minutes in the baggage claim for a van, then waited in the van for another 10 minutes (it was already full) while the driver decided to cruise the terminal...by foot. Then of course I was the last person dropped off. Never again... read more

Do not use this service. They were 45 minutes late. By the other reviews, it appears I got off easy. The driver lied to me about how many more people there were to pick up and we got to the airport near 5am, when I'd scheduled a 3:20am pick up. There seriously isn't a decent service in DC? This place is ridiculous read more

I had used Supershuttle once before when I was traveling to and from Texas back in 2014. My previous experience was great. The van arrived one time both at the airport and at my hotel. So I chose to use their service again when I was traveling to Washington DC this past week. I was WRONG to use their service again! I didn't realize how inconsistent the service, quality, and wait time of Supershuttle were across different states of the US. Or maybe Supershuttle has gone downhill since 2014...I am not sure which one it is.. Anyhow, a Supershuttle van was supposed to pick me up at 3:15pm outside of my hotel to take me to the airport. However, it never showed up. I had waited for over 1 hour and called them 3 times, and on each occasion the incompetent representative told me, "Oh, a van is on its way to pick you up", which it never did. I was so pissed because I waited for over an hour and it was like I was forgotten by the van driver or something or they somehow missed my hotel. The second time I called them, the representative told me a van was a mile away from my hotel on its way to pick me up. Then 30 minutes had gone by and no van had showed up. WTF?! Even if there's traffic, which there really wasn't, it shouldn't take 30 minutes to drive 1 mile besides the van never made it to my hotel even though it was supposedly only 1 mile away to pick me up. Either the representative was full of BS and lies or that the van driver took a shit and simply didn't care. I was SO pissed! My flight was a 5:30pm and I waited till 4:45pm (I waited over 1 hour and 30 minutes for a van that never manage to find my hotel and pick me up) and I was like fuck this I am taking a cab and I vow to never use Supershuttle again because they fucking suck! The cab ride took around 25 minutes and costed me $25. It was more expensive than the Supershuttle ticket that I bought in advance, but considering how much time I wasted waiting for the van and how frustrated I felt while waiting, I would choose the cab or Uber over Supershuttle anytime. And what made me more mad was the fact that eventually I took a cab to the airport and I still missed my flight...If Supershuttle doesn't have enough vans to go around picking up customers from their hotels, then either don't have a business at all or don't take the customers' money and promise them they will be picked up at a certain specified time. If you can't be punctual then don't do business with people. read more

I had arranged for this shuttle service to take me from BWI to my home in NW DC near Silver Spring. At the airport, the staff was very rude, including using foul language as they tried to herd us into a waiting area and then into vans. TWO HOURS later, I was in downtown DC -- well past my house -- and was told that we were going all the way to Alexandria before we would turn around and head back toward my house, ANOTHER TWO HOURS later. The driver actually argued with me when I told him he didn't understand where my address was. Believe it or not, I know where I live! I made him stop to let me out and I hailed a cab on the street, with luggage in tow. I didn't bother to ask for a refund because I'm sure I would have just gotten screamed at, again. read more

I use Super Shuttle often to get my girls back and forth to the airport when they come home from school for breaks and holidays. Super Shuttle has been very reliable with the exception of one incident on 01/15/16. Their assigned shuttle broke down and instead of notifying us of the situation and automatically sending a back-up shuttle; I had to call customer service to complain because my daughters were about to miss their flight. I had to ask if they could send another shuttle to pick up my girls before the representative looked into this option and sent another shuttle that was in the area to pick-up my girls and get them to the airport 20 minutes before their flight was scheduled to take off. That driver hauled butt (safely) to get my girls to DCA airport. Luckily, their flight was delayed because they would have missed their flight; they still had to make it through security check once they arrived and it was a busy Friday. I was very disappointed that Super Shuttle did not offer a discount, refund, or future trip in exchange for the inconvenience the poor customer service. read more

Everyone with SuperShuttle was very friendly and quite helpful. My biggest complaint is that it took us over 3 hours to get from Dulles to our destination (less than 40m away). read more

I reserved Super Shuttle at the last minute because I had to go from Georgetown to Reagan National to catch a 6 am flight for a business trip, and I started to think I might not be able to get a cab at 4 am. SuperShuttle books on the web through rideflyreservations.com so I didn't really know what I was getting. If I had known and had looked here first I would not have used them, and given my less-than-stellar experience I will not be using them again. I'm only giving two stars rather than one because the guy at least thought to call me on the cell when he was going to be late and when he couldn't find me, and the operator (who I don't even know if she's associated with SuperShuttle or do they just use rideflyreservations.com to book) was OK to talk to. My pickup time was between 3:41 and 3:56 am. I noted when making my reservation the street address and that it was at (Number and Letter of Intersection) where I was waiting outside my large (as in takes up a whole city block) office building. When they didn't show up right away I went back inside, as it was cold and completely deserted, and called the 800 number. There was obviously no traffic, no precip on the roads, no reason for the guy to be late. An operator, who to her credit was reasonably polite, helpful and communicative, said my shuttle was "less than 2 miles away." So I went back to waiting. Apparently in those 2 miles he either had to make a lot of pickups or he drove real slow because it took him another half hour to arrive which was 20 minutes past 3:56 am. To his credit, he did call me on my cell at 4 am and say he was like 5 minutes away. So I went out and waited on the curb for 5...10...15 minutes. He called again 15 minutes later and said he could not find me. Like I said this is a building that takes up a whole block, has its own taxi stand, and I was standing practically right under the sign for (Number and Letter of Intersection). I finally spotted the guy and his shuttle TWO FULL DRIVEWAYS AWAY in the service driveway that is used by no one but the trash trucks. I am jumping up and down under the street light on the completely deserted street waving a white piece of paper saying "I can see your van" and he can't see me and is asking if there's another entrance. Finally the guy sees me, pulls up and he has almost no room left in the van, it's full of grubby looking people and I have to squeeze in there in my business suit. He drove some bizarre way to Reagan through downtown Arlington, which is not the way the taxis normally go, and when we got there he forgot to ask my airline and I had to tell him to stop. The SuperShuttle costs about 4-5 dollars more than taxis to and from the airport do now. For that kind of surcharge I expect a little better service for my money, such as someone who shows up on time when there is ZERO traffic or other reason for delay and can find an intersection with a large building and a huge driveway that I specifically described. read more

Having to wait 30 minutes for a shuttle from the airport on a Saturday evening is ridiculous. The airport is nearly empty and they can't manage better pick up times than that for a SCHEDULED pick up? You'll get better service with a taxi can for negligibly more money. read more

I had two very negative experiences on Supershuttle in the past week and a half. On December 19, 2012, I had a 7:00 AM flight. I arranged for a VERY early shuttle - 4:17 - 4:32 - mostly because I was flying with my dog. At 4:25, I received a call from the driver, who told me in very broken English that he would be 15-20 minutes behind because they combined routes on him. He showed up at 5:00 AM with a van full of people. I had to sit in the front seat with my dog in her soft-sided carrier on my lap. Whatever. No apologies for running behind, even though there was a risk that my dog wouldn't be allowed to fly because of limitations. Our van full of people got to the airport around 5:30. As we pulled in, the driver asked us our airlines, and we were all flying United or JetBlue (Terminal 4 at Dulles). One guy in particular was concerned. Because of Supershuttle combining routes, he was only working with about 50 minutes until his flight. He mentioned this to the driver, who told all of us that if we were lying about our airline so this guy could make his flight, he wouldn't circle around. When he stopped, we all let the guy with the flight go and grab his bag. As we all went back to get our baggage, the driver explained to us that the guy was just being an "asshole." Fortunately, my dog was permitted on the flight. I flew home on a redeye on December 26, which arrived to Dulles on December 27 at 5:20 AM. I had my luggage and checked into the Supershuttle stand just beneath baggage claim 4 around 5:50. At their direction, I sat and waited (and waited and waited). At one point, a driver came up and literally refused to take the "Fairfax ride" presumably because he might get as much tip as a trip further away. Even though I was told "about 30 minutes," it wasn't until nearly 7:00 that I was directed to a shuttle. My poor dog needed to go to the bathroom, I was tired, and at that point was just fed up. When we finally left the airport, the driver took a convoluted route to Fairfax, which added at least 20 minutes. I didn't get home until almost 8:00. The drive would typically take 20 minutes that time of morning...tops. Oh, to top it off, the driver dropped my carryon even after I mentioned it had my laptop. Fortunately I haven't come across any damage to my carryon items, but I thought it was so rude to not treat someone's items with respect. At this point, I'm pretty certain that I won't be using supershuttle again, and I have been using the company with consistency since I lived in LA in the early 2000s. read more

A PRE-PAID RESERVATION WITH SUPERSHUTTLE DOES NOT GUARANTEE SERVICE SuperShuttle corporate believes it is perfectly acceptable for SuperShuttle drivers to arrive 15 minutes early, be rude during a phone conversation with the intended passenger, refuse to drive to the actual pick-up location, then leave 13 minutes before the driver is due to arrive, and neglect to refund the pre-paid money. I know that sounds unbelievable, but after my ordeal, that truly is the official response of SuperShuttle. As I talked to the driver as this incident was happening, I can only come to the conclusion that this is just fine according to SuperShuttle policy. Although I still do not believe it, I have come to this conclusion after contact with Hannah and management and the rest of the customer service staff. Make a reservation with SuperShuttle at your own risk. If you want to get stranded and forced to find alternate transportation at the last minute, SuperShuttle is for you, especially if you want to deal with customer service that won't do anything to help you. Driver arrived before scheduled window, and refused to provide transportation service. Driver refused to go to scheduled pick up place, insisting that the place did not exist, even after I provided directions over the phone. He left before the scheduled time. Thank god for the Guests in the neighboring cottage for taking pity on a six month pregnant woman, or I would have been stranded and missed my flight. They drove me to where the driver said he would wait. Turns out, the driver lied because we passed him driving away. Refusing to drive to the pick up location listed on the reservation and refusing the reservation is horrible, I simply don't think there are words to describe how ridiculous it was when I communicated with the driver, and he still left before the reservation time. I am flabbergasted that the driver would not want to earn a fare by taking me to the airport. It makes no sense to me, but the driver literally drove right by me rather than take me to the airport. You would think that he would want to earn a fare, or at least have the common decency to not leave an obviously pregnant woman stranded. A Note to Customer Care of SuperShuttle (Hannah/Courtney): please DO NOT reply to this post suggesting I file a complaint with Super Shuttle Customer Service, that has already been done, and the response I received was "there is nothing we can do as Super Shuttle Drivers are independent contractors." UPDATE: The official SuperShuttle response to this incident can be summarized as, "There is nothing we can do as Super Shuttle Drivers are independent contractors, despite the fact that the driver Anthony should not have lied and been difficult. " This is the end result after several e-mails, talking on the phone with Hannah in person, consulting with management, and providing text messages and phone records regarding the driver Anthony. I have used SuperShuttle several times in the past, and I understand that it is a shared ride service and if you are late you risk other customers not making their flights. I found the customer service people to be very polite, cordial, and professional in regards to this situation. What I have not heard is that if there is a reservation, the driver should pick you up. I have come to the conclusion that SuperShuttle corporate believes it is perfectly acceptable for SuperShuttle drivers to arrive 15 minutes early, be rude during a phone conversation, refuse to drive to the actual pick-up location, then leave 13 minutes before the driver is to arrive, and neglect to refund the pre-paid money. I am reminded about a Seinfeld episode where the customer is not wrong for insisting that a reservation actually means the service should be provided. I should add that I did get a full refund after complaining to customer service. read more

Their headquarters is located under a bridge and appears to be comprised of several trailers with adjoining passageways. The fleet of blue vans sit in various stages of disrepair, possibly the result of "drivers" with limited skill/experience piloting them through greater DC and into obstacles in their path. Several luxury vehicles are also parked under the bridge, a potential indicator that the franchise owners aren't putting much of their profits back into the company (or passing the earnings on to the employees). Use at your own risk, as some of these guys drive like they don't believe negative consequences exist for their actions. read more

Super? Yeah right. Sitting in a shuttle for 40 mins and still haven't lefft Dulles. Decided to do this instead of he public bus because the wait was supposedly shorter. Fail. read more

Horrible service. We've been waiting for an hour for a van that we prepaid. We were promised that prepaying would expedite travel but Supershuttle lied. They take your money and make you wait unreasonable times. There are a million taxis outside and we would have been to our destination 30 minutes ago if we hadn't prepaid. Do yourself a favor and use any service other than Supershuttle at DCA (Washington Reagan). Supershuttle? More like Supershi**y. read more

I would give them no stars if I could. Take me to the wrong airport and then leave me there at a deserted curbside at 4 am to fend for myself. Unsafe and inconsiderate. read more

I would give them 0 stars if I could. I arrive at the counter and the rude person behind the counter says they have no vans. Let's see -- a shuttle service with no vans. I then ask to speak with a supervisor since that made no sense; the supervisor had no clue what was happening and when I asked when he would have vans he said he had no control over that since the drivers were independent. He was screaming at some driver while talking to me. When a van finally arrives, we sit there on board for like 20 minutes while the driver figures out what to do. The gas gage was nearly empty and there were tons of caution lights on the dash. Frankly the van did not appear safe and the driver didn't seem to know where he was going. Next time, I'm paying $60 for a cab as opposed to $30 for the not-so-super shuttle. read more

I tell you their drivers are incompetent even now that they have GPS. I only use them as a last resort. It's bad enough we have to get there super early but to get picked up so early is just a pain. It's cheaper than cab but the hassle isn't worth it. If it's cheap enough I rather just park in the long term parking at BWI read more

Despite the fact that I had a reservation to go from Reagan Airport to my hotel in Ballston, I still waited 30 minutes to get a van to take me there. Not cool, man. On my way back to Reagan a few days later, the van did NOT show up at all. Boy was I pissed. I had already prepaid and got no service in return. read more

Horrible. Value is bad too (if you are going to town). Just take the 5A into town and take a cab. You'll be faster and cheaper. Even if you wait for 25 mins for the bus. read more

Very very bad ...... I do not recomend, zero stars for this service.... And the customer chanel is very bad too

This review relates to a trip from Dulles IAD. Our driver drove on maybe about a gallon left if the computer was warning of 14 miles to empty. We were forced to wait at the counter because the vans lined up were not dispatch ready to group six passengers for optimal packing. We waited at the airport a little over an hour for a total of six passengers to board and we were the second to the last to be dropped off. This is a service I use when the plane leaves before Metrorail or Metrobus can complete the trip on time or if the plane arrives too close to closing of the public transit options Our driver was not the most friendly nor the easiest to communicate with. Our driver was very helpful about loading and unloading luggage to the right persons. The drivers communicated in their native tongue with other drivers so we did not know what they were saying. I suspect passengers thought they were being talked about or who the van was packed with. We gave our driver 10% for a tip even though we felt the service focused on "operational excellence" for its owner Veolia in that each van was close to maximally packed. Our customer experience seemed diminished in that the company never bothered to survey customer couples as to how they felt about the trip. I felt the undimmed on-board computer back light illumination raised a question of traffic safety if the driver's night vision could have been affected by this back light display while barreling down the expressway near the legal speed limit. If traveling with one other person, it seems more economical (including opportunity cost) to share a cab instead of using this service especially if you are the fifth or sixth drop off. This service could be at an economic disadvantage as it uses fuel guzzling heavy passenger vans. If I had known this service had been marked so low, I would not have taken it. The prior Yelp reviews seem consistent in that it sounded like we were not the only disappointed customers. read more

Driver was 15 minutes late past my given window time. Scary driver, relied solely on gps and I wasn't sure we'd make it to the airport in one piece. read more

The first driver refused to drive me home when he was assigned by the counter. I had to gwalked back and asked the counter for another driver. Then, the second driver was very rude and told me to shut up when I told him where to turn at the corner of my apartment. Afterwards, he tried to claim tip and yelled at me when I refuse to tip him. WORST ever experience with such type of shuttle service. read more

If I could give them zero stars I definitely would. I have taken the super shuttle in Pittsburgh many times with no issues. Having just moved to DC and knowing how the service works and not totally understanding the cab system, I booked a round trip to and from DCA for a business trip. The trip to the airport went as expected. For the return trip, I never even made it out of their waiting area. My flight was delayed an hour so I got to DCA at 11 pm. I went to the pick up counter and was told it'd be about a 15 minute wait. Then 4 drivers and the desk clerk proceeded to fight, in front of me, over who was going to have to take me. Eventually they decided on a guy and told me that we'd be stopping at the Gaylord (in National Harbor, the complete opposite direction of my house.) first. They then called the person who was waiting to go to the Gaylord (who I'm assuming was on the curb at another terminal) and asked her "are you still out there? We can pick you up now." before the driver realized he needed to use the restroom before leaving. The desk clerk then started arguing with the driver about when to pick people up and when to use the bathroom. At this point, I'd been waiting a half hour, had traveled all day, watched them all fight, and realized that I was going to have to go to Maryland before going home, so I got up and told them to just give me my money back and explained why. The response from the desk clerk was "well, your flight was delayed. you were supposed to get here earlier!" as though I had control of my flight schedule and I caused the issues. Avoid DCA super shuttle at all costs. The price of a cab is worth it. read more

Recommend not to use. Use Uber or even a taxi at the same or better cost. If you are on a timeline and more people are riding, SS will make multiple stops. If you're on a tight schedule don't use this service...there's no sense of emergence with them. read more

Wrote a complaint to supershuttle - couldn't believe the reply. "... However, there are times when uncontrollable factors, such as weather and traffic delays, can result in longer wait times and service disruptions." Were they suggesting maybe the clear night and empty roads caused the delay?? These guys are crooks, tantamount to touts at airports which overcharge you for unlicensed taxi fares. Instead, they lie to you to get your money and waste your time. Could have been in my hotel by cab or even public transport by the time the van left the airport. Reading the reviews, it seems their behaviour is repeated and they continue to get away with it. Would never use them again. read more

Over 40 minutes late - dispatcher Dan rude and offered no solution. Next time I'd rather walk!