Everyone with SuperShuttle was very friendly and quite helpful. My biggest complaint is that it took us over 3 hours to get from Dulles to our destination (less than 40m away). read more

After I sent two emails with no response, Linda FINALLY responded and said that because of their "new policy", they can't look up any reservations that are more than three months old (and my horrible experiences happened outside of that three-month window). No further apology or attempt to get me back as a customer. Most companies would at least offer some kind of discount or similar tactic to use them again in the future, but nothing. Worst customer service EVER. read more

I would give Super Shuttle one star but I did get to my destination alive and that accounts for something. I've taken them a few times and every time it's like I'm taking my life in my own hands, well maybe the driver's hands. I will review my last time as the trips are just about the same, while loading the driver kept switching from a little pissed to happy. It's like he was pissed but remembers he's supposed to do some customer serving? There we two people in the van before us and we had to wait for one other one who had made reservations. He was pissed at the guy when he came but then a flip and became happy, it was like the driver was a six year old. Anyway as we took off he and the last passengers that boarded became very chatty. The driver was already driving like he wanted to end it all and take us with him but add that he's talking to a passenger sitting behind him I WAS SCARED. As he's driving down the highway he's turning fully around every time he talks to the passenger. We were in the last seats, I look over at my sister and she's sleep, I nudge her to comment about his fast no looking at the road driving and she snaps at me, "shut up I'm trying to sleep I don't want to be awake when I die" I myself put on my sunglasses close my eyes just put on my earphones and listen to my MP3 player and try not to think about the hell ride I'm experiencing. I don't know it it's the unluck of the draw but I always get the crazy driver when I use Super Shuttle. But they always help get my bags in and out the van. read more

This is a review for the WASHINGTON DC shuttle service. Slightly better in NY but not by much. make this 0 stars... if possible. Nothing new here - I was hoping for a miracle or an improvement perhaps.. VERY VERY VERY long waiting time at IAD. They say 20 minutes but their 20 minutes are 45-60 minutes sitting around in a van waiting for another plane to land to fill the van. A nuisance for most people, a headache after a 14 hour flight. This is NOT an exception - I fly very often - happens over and over and over again. Super Shuttle has a customer service problem (to say the very least) EXTREMELY rude drivers --- who are confrontational, condescending and stubborn (the customer usually knows what street they live on ... contrary to the driver's opinion ..) Again, this is rule NOT the exception. I have experienced this personally and while in the van with other customers. Either they are not paid well enough or they cannot deal with customers or a combination of both. The worst of it all - nobody from Super Shuttle seems to care. Time to switch services. read more

I will echo John G's review. Please please don't text and drive. It is terrifying. A very scary ride. The price is right, but not if you end up dead. read more

I see exactly why the rating is so low for this company. Latessa assisted me with my reservation at the counter in the airport. She was a delight and was very helpful. However, when we arrived at the shuttle the horror begun. The driver Anwar Siraj was HORRIBLE!!!! He wasn't friendly and his communication skills was bad. After he loaded our luggage, he left the passenger doors open to the van. After picking up other passengers, he continued to leave the doors open until eventually someone told him that we shouldn't have to keep getting out of our seatbelt to close these doors. As we continued on, we came to a parade. The driver drove around in the same circle for an hour trying to out run the parade. Anwar was unsuccessful and the air conditioner was blowing very hot air. As you can see, this was a very uncomfortable drive as we were drenched with sweat by the time we arrived at our hotel. We paid for round trip service, but we will not use this company again. read more

SuperShuttle - This is the shuttle we were traveling in. - Airport Shuttles Near Me

Still haven't changed my mind about the Dulles Airport Super Shuttle service. Hopefully they've closed down........

Just don't!!!!! Our driver started the adventure by forgetting to shut the back so luggage fell off. Then we stopped and waited for 15 minutes while he programmed his gps without air conditioning. We proceeded to a random address where nobody on our shuttle was staying. It took us over 90 minutes to reach our hotel which was a mere 17 minutes from the airport. read more

Took a trip to Washington D.C. Arrived in Virgina, the super shuttle had received my reservation and after about an hour wait, I was driven to Washington D.C. with no problems. Come the day of departure, is when Super Shuttle shows me their true colors of horror. I stayed at the Hawthorne Suites. I made a reservation weeks in advance. Before departure, I was to be picked up 4 hours before my 7pm depature flight, for travel time and check in. 2:30pm. - called Super Shuttle customer service - no answer. Called repeatedly for the next half hour - no answer 3:00pm - I get an answer, I explain my situation and they tell me, "Let me check for your registration, please hold". They hang up on me! 3:15pm - I'm getting very irritated now as anyone would be. I call back, no answer. I call repeatedly for the next 15 minutes, no answer. 3:30pm - I ask Hawthorne Suites workers if they have any other numbers for Super Shuttle, they look it up online for me, but they only had the same one i've been calling. They call Super Shuttle while I call them on my cell phone. No answer from either of us. 4:00pm - 5:00pm - I get very worried as it's a little over an hour drive to the airport from D.C. and with traffic. I continue to call, no answer. Are you serious?? 5:15pm - I'm given no other option but to take a cab to the airport. This cost $75 dollars and wait in traffic to the airport. I made my flight just in the nick of time. Thanks for nothing Super Shuttle. The fact that you consider yourself a legitimate business is a joke. Your ignorance in customer service created me an entire afternoon of stress and headaches. Customers DO NOT use this service as they just might not show up PERIOD, nor acknowledge that your reservation ever existed! If you want to save time and assurance your reservation will be initiated, make sure it IS NOT Super Shuttle. Unbelievably poor customer service. Avoid at all costs. Would give negative stars if it were an option. read more

NO! You risk a No Show/No Availability even if you have PAID!!! I booked an "Execucar" (town car), which is operated by Super Shuttle. I called in the reservation, for travel from my home in Prince George's County to DCA. I paid over the phone with my credit card and added 18% gratuity. I was given a confirmation number. I received a confirmation via email. I decided I wanted to change my pick up time to allow myself 15minutes more, since that is a luxury of a town car service versus a group van shuttle. I called back and was told "we're sorry, the agent who took your reservation (and payment) didn't check with dispatch first and we don't have a driver available for you tomorrow". I was told it would take 3-5 days to refund me the $56.10. I paid, received confirmation, only to find out no one would be available. What if I had not called them back to change my pick up time? I guess I would have had a no show at 6:30 a.m. Now I must wait days for my refund and now try to find a reliable company for tomorrow morning. read more

I've never taken Super Shuttle home from the airport but they have picked me up to go to DCA a couple of times. I hope I don't jinx myself by writing this, but they have always picked me up at the time they tell me, and have always arrived at the airport with plenty of time to spare. However, they should come up with a better system to alert their patrons other than texting since the drivers have a hard time with that (and really, they shouldn't be texting anyway). But so far, I've relied on Super Shuttle only when Metro isn't running and it might be tough to catch a cab, and it's been fine each time. read more

Awful, awful customer service on the phone. I asked how far in advance I would get to the airport, and the representative very rudely said there was no way to know. That seems like a very reasonable question for a traveler who needs to catch a flight, yet she acted as if the question was totally out of left field. I asked to speak with a manager, was put on hold - and then the call dropped. I called back and asked the question again, possibly of a different representative, the tone of her response was even ruder: "I don't know." You could practically see the eye-roll. I once again explained that this was a very reasonable question, that if they couldn't tell me about how far in advance of my flight I would arrive, why would I take their service? She put me on hold, and once again the call dropped. Hard to believe two times was a coincidence. read more

This past weekend, I took a SuperShuttle to and from Dulles to DC. I booked ahead of time on their website. Once I arrived at Dulles, I was put into a shuttle in 5 mins, which was very timely. They arrived at my hotel on time to get me to my flight, and everything went smoothly. I have now used their services in 3 different cities (Austin, LA and DC) and every time they have gotten me to and from my destination efficiently, and for cheaper than a taxi. read more

I booked a reservation for an exclusive non-stop van service. It was $129 and booked for 5:20PM. I was trying to get to BWI in a hurry, hence spending the extra cash on a non-stop ride. At 6:20 I was inside a van owned by Premier because SuperShuttle still didn't have a van for me. What does reservation mean to this company? What did we reserve? Their excuses were weak, and if I ever find myself in this area again, I'd rather walk. read more

Very very bad ...... I do not recomend, zero stars for this service.... And the customer chanel is very bad too

Summary: The reviews online were abysmal, but someone I met told me Super Shuttle was the way to go. Next time, I'm just going to believe yelp. I set up my shuttle to take me to Reagan Nataional. The shuttle arrived right on time. It seemed too good to be true. Indeed, it was. A mile or two down the road, I could tell we weren't headed towards Reagan. I asked the driver if we were picking anyone else up. They said no. We were going to Dulles. And I could either deal with this or get out. I chose getting out, thereby totally wasting all the $$ i'd paid towards this lousy service. I would take the bus over this. read more

was able to get a suttle from iad to where i work near the wegmans on rt 28. specifically van #941, departure from iad at around 10pm or so. from what i remember, usually if a driver of a van/taxi loads/touches your bag it's a $1/bag. well i had to manually load my bag into the van and upon arrival at my destination the driver was able to offload my bag and hand it to me. in turn i WAS going to give him $1, as he did touch offload my bag, but he looked at me when i gave him the dollar and said no thank you. not even a hello nor how was your trip was spoken by the driver. i was much obliged and gladly took my $1 back. how unprofessional, as i have used this service before and had much more professional interaction with the driver. keep you heads up and don't tip the driver of this particular van. read more

Took 2 hours to get home from the airport and 1.5 hours to get there. Driver parked in the mud and told me to walk through it. Do not take this "service". read more

Over 40 minutes late - dispatcher Dan rude and offered no solution. Next time I'd rather walk!

This was the worst service ever. Driver was terrible and shouldn't have a license. Used it because company paid for it, but will never again use it even if I have to pay out of pocket. Got bumped as I was standing there loading my luggage because they overbooked a small van that couldn't fit everyone. I was told it was because it was my place in line, but I had been standing there for 30 mins in the DC heat and nobody was around till right before shuttle showed up. Ride that should've been 45 mins took twice that long because of all the stops. All this for a savings of $7 over what the Uber was quoting in that same time. Most ridiculous concept of a company in the age of ride sharing. read more

Their business model essentially just craps on their customers. I am shocked at the fee they charge compared to the service they provide! They encourage you to reserve ahead but then still make you wait at least 30 min so they can cram the car with people. Why do them the favor of reserving if it makes zero difference? To add insult, they make you tip a driver who doesn't even offer to help with bags. What's the point? Will never use them again- would greatly prefer to pay a little more for a private service that actually caters to you. 1. Driver was very aggressive on the road-- flashed his high beams 3 times at a car only a couple feet in front of him to get him to switch lanes 2. Unprofessional staff at the airport- the "receptionist" was on the phone to her friends the entire 35 minutes I sat there waiting 3. Driver after dropping me off at 1 AM called me to ask me to go outside my house to look for something he MAY have dropped in the road. In the middle of the night!! Calling to demand a refund- TIP included. Thank goodness I put the tip on my credit card rather than cash so I can try to get it back. Disgusted, never EVER again. Wish I had read the reviews before I booked. read more

Booked a pre-paid Super Shuttle van from Dulles to my hotel, for a flight landing at 12:30am Monday morning. When I got to the Super Shuttle desk a very bored and uncaring attendant told me and 4 others in line that there were no vans and the wait could be one to two hours or more. His option was "well then cancel and take a taxi" which is what I did. I will NEVER use Super Shuttle again, at any location, EVER. Shame on you. read more

Super Shuttle-DC Gaylord hotel van..... After waiting for 30mins the driver arrived and rudely rushed us into the van. I regret tipping when I made the reservation. read more

Super Shuttle not so Super for Airport Arrivals at National Airport This experience is specifically for airport arrivals. Last night I had a flight that got in at 5:30. The Super Shuttle was pre booked several weeks ago - I did not get home until 9:30. I was told by a very huffy customer service agent that my wait would be an hour plus. during my almost 2 hour wait at the airport - at no time was I informed by any of the customer service people of when I might expect my reserved ride home. Finally at around 7:50 our driver showed up. He had to fill the van with other people so that took more time. Then to add insult to injury - although I had been one of the people who waited the longest - I was the last scheduled stop. The driver stated he was going to drop me off before going to Dulles airport - but one of the other people convinced him to go to their stop first. (which actually they would have been better off had he dropped me off first). So I ended up taking a trip to Dulles airport and it felt like I should have just used that airport instead. Next time - I am trying UBER. Have had no problems with pick up - this was the first time I used Super Shuttle at the Airport - and it will be my last. read more

I could've taken a taxi for around the same price because we had five people. I had no idea we were going to be packed in a van dropping people off for two hours before we got home. That was quite maddening but the driver was nice and helpful and we made it home eventually. Its a good CHEAP option if your going to a hotel close by, but to a suburb with a bunch of family, I'm trying something else net time. read more

On September 18, 2017, my wife and I used your service to go from Stow, Ohio to Cleveland Hopkins Airport. The van that transported us arrived on time and we arrived at the airport approximately 45 minutes later. Those were the satisfactory parts of the experience. The van had 269,000 miles on the odometer. The check engine light was on. The tire warning light was on. The fuel warning light was on and the fuel gage read empty. There was no air conditioning. The interior smelled of cigarettes and body odor. My wife and I have traveled to third world countries and this is, by far, the worst cab be have ever encountered. David Miller On the first day this was posted, someone from SuperShuttle contacted me to get more details. I emailed them right back with the information and have not heard anything since. Does anybody care?? How long does this take?? read more

I travelled from Silver Spring to Dulles on the shared shuttle service. Very satisfied for that type of reservation, and I would recommend it. The driver was on time, very friendly and courteous, drove safely. Being able to confirm the reservation in advance (unlike the ride-sharing apps) was a plus. read more

I should have known better. We were picked up late from the airport by an indifferent driver who barely spoke to us. On our return day we called twice to confirm our pickup time and place. We had a 2:45 pick up time so we were out in front of the hotel at 2:20. Embassy suites is on a one way street. We stood there with the doorman and at about 2:40 we could see the van stopped near the Renaissance hotel nearby. At 2:45 we see it heading up Massachusetts Avenue , it didn't turn at 10th but we still thought we would be next, but it kept going and on the app it says "trip complete" so we called and got through and dispatch says we weren't there and would have to pay again if we wanted a ride. We prepaid so this guy even got a tip, luckily the doorman helped us get a cab which cost us less . Contacted super shuttle they said gps said he was there...yeah close but no. Get a cab, or a lyft, Uber save yourself the aggravation and money read more

I forgot to mention in my first review that my driver was on his CELL PHONE the ENTIRE drive to the airport. It distracted him so badly that he was weaving in and out of the lane and even almost hit another car as we exited the freeway for the airport. SAVE YOURSELF THE STRESS, YOUR HARD EARNED MONEY AND DRIVE YOURSELF TO THE AIRPORT OR HIRE A DRIVER FOR THE SAME PRICE!!! read more

DO NOT USE SUPER SHUTTLE!!!! I wish I had read these reviews before booking super shuttle. I booked a round trip ticket from my home to IAD. On the way there, the shuttle was on time and got us to the airport on time. HOWEVER, when we returned from our trip, we went to the super shuttle desk and were promptly and rudely told that there were no shuttles for us due to the weather. Super shuttle did not do anything to rearrange our travel and failed to even leave us a message to tell us about the problem. They could not guarantee when a shuttle would be arriving so we canceled our reservation and took a cab. After requesting a refund for the service that Super Shuttle could not provide us, we received another rude communication from customer service saying our refund was a "one time deal" and in the future we need to cancel our reservations at least 4 hours in advance. How are we supposed to comply with this if super shuttle cannot even give us the courtesy of letting us know there are NO shuttles prior to our arrival at the airport?? Super shuttle is definitely a horribly run company with extremely rude people representing them. Please do not give them your business. read more

Supershuttle is the worst option in DC or Northern VA. If I could award zero stars, I would. The total lack of organization or communication at DCA ensured that I waited over an hour for a ride. With a reservation. The ride to the airport a couple days prior was a 90 minute ride that was the result of poor route planning. In Sacramento CA and Las Vegas, Supershuttle is on the mark. Not in DC. Never again for me. read more

After my van was late I called customer service, which finally picked up the phone after 10 minutes. They said that dispatch would call me in 5 minutes. 10 minutes later dispatch called and apologized, as no van was coming my way. They said they would call a cab which could show up in 15 minutes. Not trusting them, I cancelled and woke my host, at 4:50 a.m., for a ride to Dulles Airport. read more

I had a reservation for 4:45 am. I've been waiting since then for my shuttle to arrive. A few minutes before 5 am I received texts that the driver was minutes away. Then I received a message that his ETA was 5:06. It is now 5:32 and I'm frantic about getting to BWI for a 7:40 flight! When I called the company they promised that the driver would be here in another 20 minutes. Super Shuttle is very unreliable and the phone support is inept. Don't use this company. At 5:41 (56 minutes late!!!!!) the van arrived. He opened the front door for me to get in--there were already passengers in the back--and several empty soda and water bottle containers fell out onto the street. Books are on the dash next to the filthy front windshield. Another passenger speaks what I'm thinking--we're going to miss our flight. If you did not heed my first warning--DO NOT USE SUPER SHUTTLE!! Arrived an hour and a half after my reservation time. The driver apologized but I feel that it was not enough. Super Shuttle needs to refund my money. My desire was to arrive at BWI early and stress free. Super Shuttle caused me to arrive an hour later than planned and stressed out. read more

A couple of days ago I sent this note about my experience to SuperShuttle customer service: I am unclear as to the purpose of pre-booking my ride when I had to wait over an hour for the shuttle. The desk agent was completely uncommunicative about wait time or any updates. Several people with no reservations at all came and went while my prearranged ride took forever to show. A little bit of communication would have gone a long long way. The response I got? A canned, in-the-box response full of excuses that they must send to everyone. It did not address any of the specifics of my situation nor provide a single ounce of apology or regret. Not going to use them again! I'd rather walk. Spent the rest of my trip using Lyft - better service, super fast, nice people, and less expense. read more

I usually use Supershuttle in major cities to get from airport to my hotel with good success until today. I took the shuttle from Dulles to Chevy Chase. Actually I am an hour and fifteen into the ride with another 20 minutes to go. Traffic light by DC standards. I have pretty much seen all of SC between Dulles and Chevy Chase. The DC Supershuttle out of Dulles is run by idiots. Only nice thing about this ongoing trip is the driver is polite. read more

They are not even worth one star. This service is not worth the "savings" because you lose a whole lot more. I have used them many times but over such scattered periods that I seemed to forget the pain and use it again. This time, however, is the last. First, they will pick you up about 5 hours before your flight so that they can pick up more people. I understood in the past that they arranged to service areas that are close rather than pick up a customer and drive around Maryland, DC and Virginia for a couple hours before sending the customer to the airport. The ride home from the airport is worse. It used to be the case that they would group passengers up and drop them off according to the areas where they live. Well I heard that once. Over the last few times I have taken it, I can expect to be in the bus for about 3 hours. Even though it is a bit less than a cab, it is not worth it. At the airport, you are promised that your wait time is up to half an hour. Well, again, this is not the case as they will make you wait to get more passengers. For my last ride with them, the driver actually turned back to the airport to pick up another customer that became available. Yes, it appears less than a cab, but it is more expensive in the long run. It is worth it only if you have a lot of time and nothing to do. read more

AVOID! AVOID! AVOID! My mother and I selected Super Shuttle from Reagan Int'l Airport. BIG mistake! Our hotel was 2.4 miles from the airport. Five of the passengers were also situated in downtown D.C. within 4 miles of the airport. The driver dropped 1 passenger off in Georgetown at the River Inn, then drove us ALL to Bethesda to drop 2 passengers off at the Hilton Garden Inn in rush hour traffic and then brought the remaining 5 passengers back to nearly where we started to drop all of us off. Passengers were asking where we were going and why we were leaving the city, and the driver ignored us all. Total time on the shuttle- nearly THREE HOURS! As if that isn't enough, I have to get my credit card company to challenge the charge, because Super Shuttle refuses to refund my money. read more

Used super shuttle twice. 1st time was when metro was shut down, since I choose shared ride it took over an hour to go what would take 20 minutes in the future they should have more drivers when metro is shut down which happens rarely. Used it 2nd time early morning flight, updates were great! read more

Not even 1 star! Worst service ever! Checked in at 11:30pm was given no information by agent who very rude on a personal phone call and made it clear we were bothering him. 10min later he yelled out a van # to go out to. No driver in sight, waited in van for 20min. Driver seemed confused on where to drive went in a cirlce back to the airport. After dropping one woman off we spent over an hour driving on dark country roads, no lights or buildings in sight. Very frightening we would ask the driver where we were going and he would mumble. I then told him I thought we were on the wrong shuttle we needed to go downtown DC. He replied with anger "if you want to get there you should have taken a taxi". Extremely frightening! We arrived at our hotel 1:40am he didn't open our door! We went to the back to get our luggage and he thrown our luggage got back into the van and left! Our Luggage was laying on it's side tossed in different directions. NEVER USE THIS SERVICE AGAIN! BEWARE!! Called at 1:50am and complained about the treatment. We were told they are operated independently and there isn't much control over how they operate. They filed a complaint claim which we received a email response saying our complaint would be passed onto the location but did state that we did receive service regardless how bad it was. In other words they didn't see a problem with it! There are other shuttle services in the DC area that only charge $3 more!!! Some are direct, check with your hotel and when they suggest Super Shuttle first I would ask them if they have any other suggestions. Our hotel did give us several other suggestions for our return trip when we told them our experience. read more

The person helping us at the desk was very short with us and not friendly. As we are not from Washington D.C. we had some questions about the shuttle and he seemed annoyed. More importantly, when we loaded the shuttle, it smelled like the driver smoked a pack of cigarettes with the windows up in the shuttle before we were picked up. It was unbearable. Very inconsiderate and unprofessional of the driver. I will be sure to not use their services in the future. read more