Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Until Connell & Associates, I had no idea how much easier life is with good insurance brokers. They…read morego the extra mile to find the right insurance for your needs. Last year I was able to avoid FAIR insurance because they helped me find a specialized insurer that would cover my home; this year Jacqueline took it upon herself to look at all my options and found even better coverage for me at the same price, and helped sort out a billing issue with the prior insurer. Truly amazing service.

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

I am a self employed attorney with offices on the Peninsula and in the Greater Sacramento region…read more Tammie has been my insurance agent for at least 10 years now. She has always come through and recently was able to get me signed up for a policy where the underwriting was difficult. I knew that she would get the ball through the hoop and she did! I highly recommend Tammie and her staff!

Trying to get insurance in this day and age can be a huge pain. You need smart, dedicated,…read moreexperienced agents to get you what you need. Tammie and Nicole went above and beyond and I couldn't recommend them more!!

I have been with Catherine Ho's office for more than a decade. She has assisted me with so many…read moresituations. Just recently had a fender bender as both parties backed into each other (oops) and she answered and explained everything to me as I am clueless when it comes to insurance claims and such. She is just a a pleasure to work with and I highly recommend her and her staff Hands down amazing! Thank

It's been over 10 years since the last time I gave a 5-star review for Catherine, and she's due for…read moreanother one! She's still friendly, responsive and goes above and beyond what is asked of her! Get in contact with her and you will not regret it, I promise!

We have been using Brian as our insurance agent for many years now - Home, Auto, PLUP, etc. Brian…read moreand his team, Ian and Marina, are great to work with! Always responsive with our emails, calls and very helpful in explaining all things insurance - highly professional team and very honest. Brian and his team really look out for their clients, explaining insurance coverage until you are comfortable understanding the coverage you are buying. Most recently, we were in a car accident and our car was damaged beyond repair. From the moment we called State Farm, Ian picked up immediately, we knew we were being taken care of by the best. We can't say enough about the high level of service Ian provided us immediately after the accident occurred - getting us connected with claims and staying on the phone with us with the claims agent, helping us navigate the tow truck situation so the city didn't impound our car unnecessarily, staying on the phone with us until friends came to pick us up because it was dark outside and following up with us the day after to make sure we were alright still and if we had any questions about the claims process. Brian and his team treat their clients like family. Thank you for all the years of taking care of us!

Called the office to make some inquiries on HO6 policy, which State Farm stopped offering last year…read more(I was unaware of this policy change). The staff Ian patiently explains alternative options to me and made helpful suggestions. Great customer service and professionalism!

I moved to San Mateo a few years ago and needed help with auto, renters, and umbrella insurance. It…read moreseemed like a daunting task, but Patrick was super helpful and made the transition to new insurance easy. He provided great quotes and got us the best deal, which also got us a discount on the insurance we had in another state. He welcomed all of our questions and we always received informative answers. With a recent move out of CA, we unfortunately are not able to keep working with Patrick, but he still worked with us to make this most recent transition smooth. I highly recommend Patrick for your insurance needs!

No complaints here Rich and Rob have been a God send in getting me good pricing on car insurance…read morefor years, even in my teeny years when I had 2 speeding tickets and 3 pending speeding, rolling stop, and racing haha they found a reasonable price to get me insured. any time you call or meet them in person they are very friendly and very knowledgeable on pricing even on estimation they are always pretty close if not on the dot, these folks are pros.. If you are looking for cheaper insurance and are getting denied by the big wigs like Allstate, State Farm, etc this place will get you legit car insurance with good standings. Rich has been my primary to go guy when looking for insurance, if he is not there Rob is just as good. service ***** excellent, stellar price they will find you a cheaper insurance for your car

My front bumper was damaged when a truck scraped my car. I brought it into Fix Auto due the great…read morereviews. I was not disappointed. The customer service was wonderful. I picked up my vehicle and it was spotless inside and out. Highly recommend this place.

I have had two great experiences with this place. The first time, everyone I met was friendly and…read morereally good at going over all the details. The work was good and they scheduled me as soon as possible (last minute during the holiday season). I didn't write a review after the 1st job, but that experience led me to my appointment today. I went to get a quote for minor damage. The guy at the front desk (also very nice) went to take a look and just popped everything back into place. I made fun of myself for not trying that first and went about my day. I really appreciate their honesty and they didn't charge me for the unnecessary appointment.

Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

Marilyn and her team have helped with me with multiple insurance policies over 20 years. Home,…read moreAuto, Rental, Business, Work Comp, Life. Her explanations and guidance have never steered me wrong. She is quick to respond and never grumpy.

Marilyn Wong -State Farm consultant has been my personal for over 40 years. It's hard to believe…read more Her services have been outstanding. Extremely responsive and communicative. I will stay with with State Farm forever. A great Thank You to this team !.