What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

Premium Health helped me with all my insurance needs. I enjoyed their FREE local seminars:…read more www.premiumhealth1.com I am very happy with my policy!

Daniela Farina at Premium Health Insurance Services guided me through the annual Medicare…read moresupplement maze quickly and knowledgeably, and I found a plan that was less expensive and provided more benefits than my previous plan. It can be a hectic time, and she was calm and instructive. Thanks, Daniela!

I have been VERY disappointed in the service I have received from John Hancock while trying to…read moresurrender (a.k.a. "cash-out") a small life insurance policy. Unbelievably, in 2025 this process cannot be accomplished online, but requires paper forms which must be mailed to a post office box in Boston. When contacting "Customer Service," calls are sent to an overseas call center where the representatives seems to specialize in saying, "I apologize," and "All I can do is send an e-mail message to (insert department name)." It really is quite ridiculous that this company seems to be so technologically behind the times and more focused on making excuses than actually providing service. I would never even consider doing business with John Hancock again.

I bought John Hancock insurance with their subsidiaries sedgwick and Starr…read more This is the worst I have ever had in 60 years of traveling. I went to Mexico and had my luggage stolen at the airport. I filed a police report there, this was in February. I never got paid.They fraudulently said the report was a plea bargain when it says clearly on the first line it is about the theft of luggage at the airport. I went back and forth many times, and they just added more hoops for me to go through. It still is in limbo this April.

Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

Being a dad time is always a premium and looking for a savings plan for my kids can be time…read moredaunting and time consuming. Working with Jimmy was really easy and the process was much faster than I expected. He helped me with a properly structured policy to grow money for my kids future that's flexible and tax efficient. If anyone's looking for help with their insurance and finances, I highly recommend Jimmy!

5 Stars for Outstanding Service! Jimmy is professional, knowledgeable, and was able to help me get…read morea good rate and coverage on a life insurance policy. He actually took the time to get to know me and what I want out of the policy. Jimmy helped make the entire process much easier than expected. I highly recommend JC Advisor to all my friends and family.

I have used Mark several times for insurance on commercial buildings. Mark is thorough,…read moreknowledgeable and gets the job done. I will continue to use Mark for his great services moving forward.

Very glad we were referred to Mark, and that he was able to help us find an insurance policy! We're…read moreone of those many people who never had any claims on our insurance policy, but were dropped because our company was exiting California. After looking for coverage on our own with little success, we were referred to Mark, and he was able to help us insure our property with no gap in coverage!

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

Our family has had policies with Connell for over twenty years. I can't say enough good things…read moreabout them. The service has been impeccable since day one. Everyone I have worked with has gone above and beyond! For the past few years I've been working primarily with Jacqueline. She is extremely responsive and although I feel like a pest sometimes she always sincerely ensures me that she is happy to help. I feel like she's really looking out for us. Erik is awesome too!

Patrick is responsive, professional and knowledgable. He provides a sense of assurance and comfort…read moreand am very pleased with his services and support. Thank you!

Patrick is a great agent. I've been using another insurance company for over 20 years, but it was a…read morebig company and I felt like a number and never spoke to the same person. Patrick is helpful and always willing to help if there is any issues. He got me and my family fully covered and properly insured. At my last company they had me at the minimum coverages to make me feel safe, but turns out I wasn't. Patrick took the time to go over my whole financial situation and really took the time to explained to me what I needed. If you are looking for an honest and reliable agent you can't go wrong with him.

Mary has once again helped most responsively and efficiently with some issues and questions arising…read morefrom the auto-renewal of Covered CA and information update. She immediately took care of all the requests and satisfactorily completed the case within a couple of hours. That was especially important because of the December 31st cutoff. And she is patient in taking questions and proficient in explaining things in easy to understand manner. She is an absolutely great professional.

I visited Mary Wong yesterday to enroll in Covered CA. She was courteous and helpful throughout the…read moreenrollment process. She carefully reviewed my documentation, guided me through the process, and filled out my forms meticulously. Mary was extremely professional, thorough,, and patient. I highly recommend her services to anyone enrolling in Covered CA. thorough,

We have been using Brian as our insurance agent for many years now - Home, Auto, PLUP, etc. Brian…read moreand his team, Ian and Marina, are great to work with! Always responsive with our emails, calls and very helpful in explaining all things insurance - highly professional team and very honest. Brian and his team really look out for their clients, explaining insurance coverage until you are comfortable understanding the coverage you are buying. Most recently, we were in a car accident and our car was damaged beyond repair. From the moment we called State Farm, Ian picked up immediately, we knew we were being taken care of by the best. We can't say enough about the high level of service Ian provided us immediately after the accident occurred - getting us connected with claims and staying on the phone with us with the claims agent, helping us navigate the tow truck situation so the city didn't impound our car unnecessarily, staying on the phone with us until friends came to pick us up because it was dark outside and following up with us the day after to make sure we were alright still and if we had any questions about the claims process. Brian and his team treat their clients like family. Thank you for all the years of taking care of us!

Called the office to make some inquiries on HO6 policy, which State Farm stopped offering last year…read more(I was unaware of this policy change). The staff Ian patiently explains alternative options to me and made helpful suggestions. Great customer service and professionalism!