Candice's team as always super helpful. Jessica in particular was great at handling my bonehead…read morequestions without making me feel like an idiot.

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Update (July 28, 2026):…read more You can safely ignore Amy M.'s replies here and not bother emailing reviews@mwg.aaa.com - no one ever responds from there. May 22, 2026: I visited the Mountain View branch to make some changes to my car insurance policy, and it turned into my worst experience with AAA. The agent who assisted me struggled with a fairly straightforward request for over an hour and eventually started insisting that it couldn't be done and that it was impossible to figure out how it had been handled before. Their communication was also unprofessional - they never introduced themselves, used phrases like "I got you covered, brother", and tried to steer me away from the actual issue. A branch manager then got involved and said the change was possible but would require approval from another department. I was told they submitted the request and would follow up within 24-48 hours. No one ever followed up. In the end, I resolved everything through AAA's online chat in a matter of minutes, with no approvals needed - exactly as it had been done previously. Based on this experience, I can't recommend this branch. The staff came across as unprofessional and ineffective.

The good: they're very willing to accommodate needs and were able to reschedule me for an hour…read morelater when I needed to step out to make a call. The bad: the wait is about the same as the DMV. They only had one window open for about 75% of the time I was there. I had to step out and take my call at 3pm because I got there at 2:45pm and it was a 40 minute wait. The appointment I then had for 3pm meant that I didn't actually get called up until 3:30pm. Carve out a chunk of your day for anything you need to get done here. Nice people, just... took forever.

Paul is very knowledgeable about insurance issues and is incredibly helpful and generous with his…read moretime. He returns calls quickly too. I hope to do more business with him in the future.

Paul has helped me so many times over the years. It was at least 15 years ago when I first found…read morehim, possibly more, and I liked him immediately. He gives the kind of personal service that is unusual in the present day. He has helped me with auto insurance, health insurance, and business insurance needs. Paul listens to me and gives helpful advice and solutions that meet my needs and questions, never some generic answers. And he spends plenty of time with me, I never feel rushed. He is a great balance of professional and personal in his work, the kind of service I give to my own clients. I feel more than satisfied every time I interact with Paul. I'm not surprised the other reviews on Yelp echo my own wonderful experiences with Paul. He is clearly one of the best.

My family has been very grateful and happy with the insurance policies Mimi has helped us with for…read morethe past 15 years. Not only Mimi able to write the policies with same coverages but at a lower annual rate, she always takes the time to explain to me and my elderly parents what coverages that are most important to them. Mimi is responsible, reliable, honest and fiduciary as an agent and we would recommend her without any hesitation.

I first started working with Mimi over 10 years ago right before getting married. She and her staff…read moreare very friendly, professional, and patient, and I trust their advice on getting the right amount of coverage as well as apply as many discounts as possible. As my family has grown and our insurance needs have increased, Mimi has continued to help us add insurance policies over the years. We have referred her to friends and would recommend her to anyone, and we look forward to a continued relationship for many years to come.

After paying State Farm for homeowners insurance for 50 years, we recently discovered water damage…read moreand mold in a bathroom. We found that State Farm does not cover water damage or mold 99% of the time. Our claim was denied and Chang's office made no attempt to change the claim adjuster's decision. I'm looking for a new insurance company now

Fantastic service, great turnaround, and quick responses. Used Randy's services for a number of…read moreyears back when I lived in the Bay Area and now that I'm in SoCal, him and his team are still there to support me. Much appreciated and will be sticking with them as long as I can.

First off, I had never heard of an insurance broker and had been using AAA for my policies for…read moreyears. After getting rear-ended on a freeway two years ago and having to call for various follow-ups on my claim, I never spoke to the same person twice which was frustrating and made the whole process more exhausting and draining during an already stressful time. ANYWAY, nearly a year ago, my mother recommended Ludwig & Fawcett so I spoke with Judy, my mom's broker, who connected me with Molly and I cannot say enough good things about her and her service. Molly has been absolutely fantastic, incredibly communicative, and she has the patience of a saint. As my insurance needs have grown, she has answered all of my many questions about different policies, limits, add-ons, etc. When issues have come up with renewing my policies (gotta love these wildfires), she has gone above and beyond to find policies that will work to meet my needs. I am an insurance novice and honestly, have usually found insurance policies a bit daunting but Molly is so gracious in explaining and answering (and re-answering) my questions. I feel so confident about her services and my new policies, it's been a relief. I cannot recommend Ludwig & Fawcett or Molly herself highly enough. THANK YOU!!

I've been with Ludwig and Fawcett for 30 years and they have helped me with my auto, home, and most…read morerecently Kelly helped my locate motorcyle insurance. She is very friendly and knowlegable, as is their entire staff.

Andie was amazing. She walked me through all that i needed and when we hit roadblocks she guided…read moreme through. She was attentive and reachable and super nice to deal with. I have my trust restored with insurance companies!!!

Just went to this office for my sons car that I drive. The woman at the window was extremely rude…read more And snotty. And above-it-all. I would have appreciated, 'I really want to help you, but I can't' It would have been so easy for her to say, 'Sorry, I can't help you unless your son is a member.' Instead I got a really snotty attitude - if you don't want to sign him up, go away and don't bother me. There was no one in line behind me. Couldn't she have been at least pleasant about it?? She reminds me of that school teacher that everyone hated.

I've known Eddy for YEARS and when my wife and I received a notice from AAA stating our insurance…read morerates were going up by a couple of hundred dollars (why, I have no clue), it was time to switch. Eddy was our go to guy, answering all of our NOOB insurance questions, giving explanations of what everything meant, what it covers, and offering his personal recommendations to ensure my family was safe and taken care of if in fact something were to ever happen in an accident. Eddy understands insurance and basically saves you the time of shopping around for lower rates. Easy to talk to, great communication, excellent customer service, highly experienced in his field, and a game changer when it comes to insurance. Let's just say, he saved us close to $800 a year and got us even better coverage than what we had! Thanks again for all your help and efforts!! We'll be coming to you when we're ready to switch our home insurance policy as well!!!

I'm so glad that I switched to Stone Creek. I have auto, home, health and life. Eddy's service is…read moreoutstanding!! You will never find anyone who will go out of his way to satisfy his customers. I referred Eddy to my uncle for business insurance/Worker's comp and Eddy has been doing fantastic job to help him save so much money. My family and friends are more than pleased with his superior service. Eddy set a very high standard for me!

I met Cathy thru my ex-husband some 20+ years ago and even though I have gotten divorced and moved…read morecities, I stayed with Cathy as she is the nicest agent you can have!! She gets me the best deals and gives me the real practical scenarios straight up without any BS so I know what I'm getting into. She's never offered more this or that like a salesman and she is always quick to respond to my needs whenever I have any inquiry. When I got into my first car accident a few years back, Cathy has always been there to help me through the process. She is kind and compassionate and I cannot rave enough about her.

Cathy was very helpful and super knowledgeable regarding the policies I was looking into. I greatly…read moreappreciate her as a person and as my insurance agent. Thank you Cathy and I look forward to doing business with you.