I'm always in search of newer and better indoor playground. Royal Magic Castle has got to rank in…read morethe current top 2 or 3. Huge modern play area, sand room, laser tag and arcade room including claw machines. The admission price is a bit pricey compared to others, open play costs $42.99 + tax for kids 3 feet and taller and 1 adult. Additional adults cost $18.99 each. It does include unlimited time as others are usually 2 hours max and it includes laser tag. Place is very large, has drinks and a small gift shop (toys, gifts etc). Place is modern and clean for now... until the next new indoor playground ground opens up.

Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.

Yes, I totally love this place. It has parking in the back and it is one of the most clean and…read morebeautiful indoor play place. They all start nice and with time deteriorate and begins to look gloomy. The owner Michelle is very nice and the staff is very friendly and the place is always clean and it keeps improving. They added a play area for toddlers and babies. They have the go carts and arcade games that makes it different than any other play place around. They also offer birthday parties, which are amazing. We love this place.

Visited today for my daughter's birthday. I explained at the front desk that my child who uses a…read morewheelchair would not be participating, only my younger daughter would. Despite this, I was still charged full price for her. The situation became even more upsetting afterward. We had to wait for Access-A-Ride for pickup, and the manager (an older woman at the front desk) told us we could not wait inside because someone had rented out the entire building. She repeatedly told us to leave and insisted we wait outside. She also did not want my 7-year-old to use the restroom while we waited. As a parent of a child with a disability, this was extremely disappointing and felt very unaccommodating. The lack of empathy and professionalism from management was disheartening, especially on a child's birthday. I hope the business improves its customer service and becomes more understanding toward families with special needs.

Was trying new indoor playground for my 2 little boys. This is one of the smaller playgrounds. You…read morehave to reserve a time slot online and it's auto 1.5hours of play time. The reason for the low review is the concern of safety of my kids. This place is not that big and it gets really crowded with kids and parents. I highly do not recommend kids under 2 unless you going to be a hawk and shield that baby. There are kids from all age groups and some of them are rough or clumsy players. The ball pit right in front of the door is not for jumping in. There is not enough balls so when you jump you can easily step on one of the balls and slip. I seen a lot of kids have accidents. Also the platforms are matted but it is still pretty hard. I saw one kid jump from the platform to the ground and she landed on one of the balls, slipped and knocked her chin on the platform block. Boy she was not happy. The square sponge pit I totally do not understand. The pit is small, deep and there's a giant pole right in the middle. The trampoline is small. You have to be careful especially if it's more than 3 kids as they will start jumping on top of each other. If you have younger kids you do have to watch them. When it is too crowded I would not recommend coming here.

I came here for open play on a Sunday afternoon and we had a good time. It was $20 for 90 mins and…read moreit was worth it. My daughter and her cousins had a great time. However, it is for kids three and up in my opinion. My 2 year old cousin was too short to really enjoy the play structures. My 5 year old daughter loved it and didnt want to leave. My 2 year old cousin got one of the kiddie goody bags that came with a balloon. He had a blast with that and was perfect for his age. There was a lot of parking right in front. The place was so cute and clean. They had trampolines, slides and play structures. I would definitely come back and would love to have a birthday party here in the future. They have bunch of themes and it's super cute!

Fairly new indoor playground. It is very big with a lot to do. It is also pretty clean even though…read morethere are a lot of people. There is one dedicated staff that cleans and picks up all the toys on the floor. My kids loved this place. They had a lot of fun as there is so much to do. For younger kids you do need some supervision as some kids are pretty rough. Some parents also don't care about what their kids do. My son waited to play with the trains but the kid that was playing with it took all the trains with him and his mom allowed it. My son was so disappointed. Since this place is still fairy new, things are still in good condition the first time we came. The second time we came there was more wear and tear and the canon in the ball pit did not work. However, there is still a lot to keep the little one busy. My kids are on the younger side so they don't play with the smaller toys like the pretend play kitchen and the sensory toys. My kids like the pebble pit. He spent most of this time there. On the downside there are kids who don't follow the rules and throw pebbles around. Two hours do pass by very fast but it's enough to tire out the kids. Overall still a fun place to take the kids.

For those unaware, these are the same owners of Star Castle, in Whitestone, now the new Speedway…read moreAdventure. It has some of the same features as the other location, like the kitchen. Not sure if it's smaller, but it seems that way. There aren't a as many slides and the ceilings aren't as high, so def not levels of an indoor playground. Lots to do there. Small party room. They kids will enjoy it. The GPS leads you to the parking lot around the corner.

We recently hosted my daughter's birthday party at Happy Beez, and I cannot recommend them enough!…read moreThe team did a wonderful job setting up the entire space, making it look beautiful and ensuring we felt right at home from the moment we walked in. A huge thank you to Tommy and his partner they were incredibly attentive to every detail and took amazing care of both our family and our guests. We've returned many times during regular hours since the party, and they never disappoint. If you're looking for a clean, welcoming, and well managed indoor playground in NYC, this is it!

I had my son's 2nd birthday party here. The staff is very nice and accommodating. They had…read moreEVERYTHING that they said they were going to provide and it was just perfect. I truly didn't worry about anything but the cake. The decorations were nice and just what I wanted. The place itself is on the smaller side , but great for the smaller children. Everyone had a blast , adults included. Such a great experience and wonderful memories were made. I would definitely have another party here.

This arcade is called "Gatcha," but contrary to the name, the arcade doesn't have any traditional…read moregatcha machines. The arcade has two sides: claw machines and games. I came for the games, and spent around $40 here for about 150 credits not expecting anything. Little did I know I would have a blast with the shooting game as well as the claw machines. Came out with four plushies! The staff was super friendly and seemed happy for us when we won. Will definitely return in the future!

Located on the second floor of Tangram Mall, Gotcha is both traditional arcade, claw machine arcade…read moreand store that sells collectibles, plushies and blind boxes. Walking by the store on a holiday weekday, they were open at 11am and already a fair number of people walking around inside though most games were available. For video gaming they have racing, fighting, shooting, dancing games and other rhythmic music-related ones like drumming, guitar and tapping/sliding games. There is also a photo booth, a couple individual karaoke booth "games", air hockey and basketball hoops shooting games. They're known for having a wide selection of prizes though depending on the player and the machine it may or may not be worth your time--it's a for-profit business so expect the ticket winning system to net out economically in favor of the arcade. You're really paying for the experience, and prizes are a bonus. That being said when I walked around the claw machine area I saw some plushies being won, some by very young children, unsure of how many tries it took. Plenty of staff were around, not hard to get their attention to ask a question. There's a pretty large wall of prizes (compared to some other arcades) along the back wall to the right as you enter the store from the mall side, with some ginormous plushies, manga figurines, Pokémon cards, etc as your potential winnings. Really random but I noticed they also sell adhesive nail sets in various designs at the same counter. Gift cards are available. Write a review to earn 10 credits and there's a one review redemption per week limit. Open daily 11am-12midnight.

Multiple unanswered emails and phone calls, dodging parents/families for refund. Never ever sign up…read morefor any of their service. We have been back to normal since covid happened and even then, they pretend that they no longer exist when they still do. Do work and give us our money back FFS!

I wish there were a way I was able to give no stars at all or just give the company a 0. 2 years…read moreago, we signed up for my son to take swimming classes at the John Adams high school in Queens but covid happened. My son was only able to get 2 classes. I paid $231.00 and the covid happen. We were asked to fill out forms and return it. But some people like myself were needed more at work especially if you worked in healthcare. I eventually filled out the form and explained why I couldn't summit the forms on time. But I was given a run around all the time. And no one was ever able to give any information on what was going on. So, I never received a call or a refund fr4om these people. They are a rip off. They just take your money. Worst service ever.

We played Knockerball with about 12 people for a friends birthday on East River Park! The guys were…read morethere early blowing up all the balls and when we all arrived we were ready to play! They brought music and items for games and helped us to have a really great time! It is EXHAUSTING running around in those balls. I took away a star because the balls kept losing air and needed to be refilled after games. The guys said they get new balls annually, so some of them were showing age I guess. We had a really good time, and it was a fun and different activity! Definitely worthwhile checking out with these guys!

What a crazy workout. Bubble Soccer was so fun! Couldn't think of a better way to spend my 25th…read morebirthday! So many fun games to choose from. My friends and I couldn't stop laughing the whole time, rofl literally. The owner, Jorge was very nice and accommodating. Would definitely do it again!

Been coming for 2 years and my kid loves it! The staff is incredible! Ms. Alyssa is the best and…read moreMs. Ciara is lovely. They are all so professional and accomplished gymnasts. They make the class fun and they are friendly and attentive to the kids. The owner can be a little strict with the make up policies but I understand it's business. We will continue to attend classes as long as it keeps being safe and fun!

We did a birthday party for my daughter here and I can't even describe how AMAZING!!!!!!!!! it was…read more Everything was taken care of by the amazing staff! From the beginning it was such a pleasure to work with them and the day of went SO smoothly. Mikayla and the team who were working with us made sure everything was set up perfectly and was so amazing with the children. They were occupied and happy for more than an hour! Everything was set up and packed up and the team truly went above and beyond to make everything perfect. We are SO grateful and can't recommend this location enough!!!!!