Frankly, after reading some very negative reviews about these guys, I was skeptical…read moreabout renting from them. I WAS WRONG. The experience was perfect and, since they're the only ones in Southern NH renting 15 passenger vans, a solid choice. Those poor reviews likely came from those not following the instructions given when you pick up the vehicle, which by the way, is done remotely, cool technology. A simple easy process they'll walk you through by phone and, if you do what you're supposed to, ie, return full of fuel, keep it clean, things will go well if you follow the rules..... A great transaction. Paul Reardon Portsmouth, NH

Airport check out clerk unable to either check us out OR figure out why he…read morecouldnt. Supervisor didn't show for 15 mins to figure it out while we waited at checkout booth. Sent us back to start with original clerk yelling at us that the whole thing was our fault because we checked in incorrectly--tho it was the supervisor who sent us on our way with keys. NEVER been yelled at like that by someone supposed to be I customer service.

Terrible customer service George, Jorge is terrible. Bad customer service skills. I have a…read morereservation company to pick up a car. They scheduled it after eight. I got there at 10:30 and they told me they gave away my car. He said I was supposed to be there at eight. I told him that the insurance told me after eight. He eyes. I what do you wanna do? Very rude. Not professional. Stay away from this place as much as possible.2nd street, and Antonio in Albuquerque, New Mexico. The manager conversation sit help as I was waiting for a car to be delivered an hour and a half later cars out in the parking but they would not give me one. They said mine would be here shortly. They had to send out from another facility to pick it up. They could've given it to someone else and giving me mine. I could be on my way. They're on caring unprofessional. Beware run run run as far place. Absolutely sucks.

All rental companies are a necessary evil. This time we had no issues and the staff was friendly…read moreand helpful, both in and out. I think a lot has to do with big pressure places in large airports and slower paced smaller airports. The cost was reasonable for this day and age and the vehicle was clean and nicely kept up. I had no issues with Dollar and will use them again if the opportunity presents itself through the discounter I use. We will see if it is the norm or just this particular location.

Nice - easy in and out service at the airport. One thing- with the construction you need to check…read morein at the desk inside (2nd floor of the parking garage) and then go outside to the kiosk. super friendly agents - nice car.

Customer service and still taking money after being denied rental and having customer service,…read morelied to me two separate times about why the money was taken when my card was never inserted into a machine. now I have the same card on my Hertz profile. I've rented at the airport three times with this exact same card since February never an issue. It actually has a line of credit on it, but they told me when I went this time that they couldnt accept. Because I didn't have any plane tickets. The first three times I rented didn't have any plane tickets either. I ended up going down to the Hertz on South Willow and after going on their website to confirm that I could use this card website said nothing about not being able to use it Went down there and was told because it's the same day rental that I couldn't use this card again card is the same card on my Hertz profile that was saved as a credit card. I was told they were unable to charge these cards and couldn't use them, but they'd have to cancel my reservation. OK no problem that was on the fourth Around 8 PM on the sixth. A charge shows up as a pending charge for the exact price of my rental, which is 2 1/2 days later I immediately contacted customer service. They told me that it was just an authorization hold for the rental, which made no sense cause I never inserted my card to any machine. She asked me was it the same card on my profile and they were getting ready to charge it but then as soon as I pulled it out, she told me they couldn't accept it so my card was never inserted so how did they take money off of a card that they claim they can't accept and that they can't charge when I never inserted my card into a machine yet somehow they went onto my Hertz profile where this credit card is saved in charge the rental customer service told me it would just drop off course the next day it went from a pending to an actual charge. I contacted customer service again was told again it was just an authorization hold and I said well, even if that's true I never inserted my card and authorized any charges so how did you take money off the card that I never inserted into your machine for a rental because your rental agent would not rent to me and they now opened up some sort of investigation meanwhile, my money is still gone. I've rented at the airport to dollar thrifty budget and always use their rental booth but this time when I went, I was told it all went through Hertz and I had to go see them at the airport. I also like I said, went to the S. Willow St. location. The employees are completely untrained and completely. Shouldn't be taking money from people if they're denying their rentals I ended up going down to enterprise giving enterprise $1500 and getting a rental with the exact same credit card. I am still in the process of fighting with her trying to get my money back. I will never go there again after talking to a friend I was told the exact same thing happened to him and he never got his money back and he was never able to pick up the car so they are literally just stealing from people and looking for any reason to deny so they can take money for now I have told everybody I know not to use them and if my money is not returned in the five days, they told me it would take to do the investigation I'm filing a claim with a Better Business Bureau and fraudulent charges with my bank. If I could rate lower than a one star, I give it a -100.

Renting a car is very stressful. Chris and Sue were very helpful and didn't try to pressure me into…read moreextra insurance. The electric car as great and easy to drive. Also very inexpensive.

This rental branch is attempting to charge me 5000 pounds for a bumper scuff that I repeatedly…read moreexplained I did not cause, without even the slightest attempt to itemize or justify the cost. I have repeatedly explained that this is illegal and they do not care. Avoid them at all costs, and if you do rent a car here be prepared to hire a lawyer as well.

Abysmal service from Enterprise. Want to modify your reservation? Sure, just do it online. As long…read moreas the only thing you want to modify is the drop-off date. Want to modify the drop-off location?? Hm..... hm..... that's a tough one. There's literally only two variabilities of a car rental. But.... hm..... maybe speak to someone in customer service. But hmm..... they'll have to get in touch with the Manchester location. But not on the phone. They'll need to message them. They'll call you back when they can. But hmm.... three separate calls and 5 hours later but still no call back. No way of reaching a human. Hmm.... so you want to change the location. Hmm... Yeah I don't know. That sounds too complicated. I don't know how to help you, sir.

Customer service desperately needs help. I rented a vehicle on saturday june 15 for a one week…read morerental. When I got to the rental counter it was closed with no signs or indications what to do. I saw some people go over to enterprise who said they support national rental car. There was only one person working the counter and I had to wait 30 minutes for them to get to me. During that wait, the young man working said to us on the line," I'm helping you out by staying. My shift ended 30 minutes ago". When I finally got up there and asked if he was short staffed he said," no, If the line gets long enough I would have called more people". 30 minutes of waiting for a reserved car wasn't a long enough wait? Slow and inefficient, they displayed no urgency in properly processing customers.

National car rental has a serious gap in their customer service chain that, unfortunately affects…read morethe entire company. If you have any real concern other than booking a rental, they treat you like scum.

My husband and I have been through the stressful process of applying for finance to purchase a…read morevehicle when our credit wasn't so good. This time, we had no trade in, and limited funds for a down payment due to recent illness and missing work, but we needed a vehicle, so we were nudged online from Merchants in Hooksett, NH to come by. We were assured that it would be different there, but we were still hesitant. It was different. Right out of the gate we were greeted by a young salesman who wasn't pushy at all. He led us through each step without making us feel like any minute we'd be let down. Everyone in there treated us with complete respect. Especially, the salesman, Toby P. Signing papers was also a breeze with lots of help from the young man who went out of his way to make that process quick and simple for us. Not only was the experience of getting through the money process simple, honest, and stressless, but we drove out of there with the car we actually wanted to begin with. The cars there are clean and well maintained, many with very low mileage. I love my new car! I highly recommend this place! Thank you everyone there at Merchant Auto! Doris

absolute trash. sales dept looking to pray on people with no car knowledge and poor credit. They do…read moreNOT respect your time ! They Make you an appointment to come test drive a vehicle thats not even on there lot. ..Bait and switch , how about an older car thats a different brand with more milage? total flim flam. They deserve the terrible reputation they can't escape even with there lame radio comercials.

I had a 4am pickup for a flight & haven't used taxis in this area. I was assured not to worry…read more They were early in an immaculate SUV and the driver was refreshingly professional. Even turned down a tip at the airport! I forgot to leave feedback in May, but am returning mid July and am about to book now for that flight. I owe you guys, awesome service!

EVERYTHING! Had an emergency & needed service. Mr. DIckson…read morewent above & beyond to get my husband & I to our destination within hours. In addition, our chauffeur Ali was exceptional ... the 170 mile trip was delightful with him at the wheel. Absolutely wonderful service! Ann N.

Excellent service from start with Cindy to the drop off with Lexy! We absolutely appreciated the…read morequality vehicle and the first rate customer service with Alamo. Cindy & Lexy are rockstar agents who made our experience so efficient and pleasant! We love using Alamo at Manchester due to the five star service! The prices are tight, too! Highly recommend!

So convenient, easy and fast! Alamo was easy to find in the airport by following all the signs. We…read moregot service right away, and each got a bottle of water for the car! Once out in the parking lot we were allowed to pick any car in the compact suv area, and ended up with a new Nissan Rouge. The car was clean and had more than we ever needed including GPS which was so helpful, heated seats and dual climate control. Drop off was even simpler. We were so incredibly happy with this car, perfect for us and very reasonably priced. It truly made our trip even better!