Absolutely the worst customer service I've ever run into in 30 years of buying construction…read morematerials. Rude counter people and antiquated systems. Talking to the manager was like talking to an uneducated high school drop-out who is stuck back in the 19th century. No regard for making a sale or making the customer happy. I would never recommend them and I don't know how they stay in business.

By far the worst customer experience. Had to call Litteraly the front desk to bring my order out to…read morethe back Litteraly had to call. Your guys are to lazy in here. Get new management

Five Stars does not even do this business justice. We have been doing business with this company…read morefor years. Adriana goes above and beyond to ensure we are always taken care of. As well as making sure our team and our customers are knowledgeable about products. She makes every process as smooth as possible. Insuring we don't waste our time in the process of ordering and picking up. The genuine energy (no pun intended) never changes. When walking in you are instantly greeted in a kind, respectable manner. You can't help but feel like you're in the right place. Besides it helps when the place is being run by two of the sweetest people. Genuine materials has some of the best quality we have worked with. In our ten years of purchasing, manufacturing and installing we have yet to experience any complications. Lastly, I want to give a shout out to the warehouse guys that go above and beyond as well. If something doesn't fit, they'll break pieces to fit, in your Honda fit. That's just the type of service that that you pay top dollar for. Everyone is treated with the upmost respect and care. Kitchen, Bathroom, Outdoor bar, you name it. Genuine has not only quality but a service that you genuinely cant put a price to. ~JMJ Remodeling Experts

I'm having my kitchen renovated after over 20 years. I chose a quartz countertop based on a small…read moresample square. When it came in, it was not what I expected. My contractor called and Genuinely Materials allowed me to come in and see their full slabs. Jenny was at the front desk and was very kind and extremely helpful! Thank you, Jenny, for direct me to the perfect quartz countertop!

What a great and place to buy stuff outdoor building supplies. .. My worker and I went in to get…read moreblocks and brick. The people were really nice and easy to deal with. The Next day my worker (with out me) went in to exchange 6 bricks that had cracks and the woman that runs the place told him... I charged the wrong bricks for your job. And she refunded 76.00 bucks to my worker to give to me. I would have never KNOWN. She did it because it was simply the right thing to do. Then my worker gave me the money and receipt. I am so impressed by P&S and my worker. Honesty and integrity. This place is awesome.

Love this place. Sandra and everyone here is always so friendly, funny, and helpful. I buy all my…read moreraw materials here and will continue coming back! Thank you guys for being awesome. If anyone needs materials in the IE/Rancho Cucamonga area look no further as this is the place! They have great prices, awesome people, and a large array of materials to choose from.

I will never go back to Thompson building in Fontana customer service salesmen are not helpful are…read morerude including manager Mark who hung up phone call, Johnathan Gomez messed up amount of material quoted for job was incorrect and did no service to fix the mess up I do not recommend

They have a great variety of rocks and sample bags. Definitely helped me to make a large purchase.read more

Absolutely LOVE this home center! We came here after we couldn't find an adapter for our sprinkler…read moresystem. Guess what they had & more. We walk the aisles and found so much neat stuff from gardening to camping to tools & hardware. The prices are reasonable & quality is excellent. The staff were very friendly and welcoming from the entry to checkout. I would definitely recommend this home center for all your do it yourself wants & needs. We will be back as they do repair to our screens for the RV.

My family and friends have been loyal customers of our local hardware store. I went into foothill…read morebuilders mart in Fontana on May 25, 2026 at 1:40 pm I've been a loyal customer before foothill builders once upon a time Ace and True value but unfortunately this relationship has come to an end. I went into foothill builders mart to buy a nut and washer for my bathroom sink I noticed a employee walking up the aisle towards me I said excuse me could you please help me find this. I showed him my old nut and washer for my bathroom sink he walked me over to the appropriate location but there was several different sizes and I didn't know which size was mine I asked Tony what size is my nut and washer for my bathroom sink at that same time I asked him the phone rang he left me talking to myself and quickly picked up the phone then he proceeded to helping the person on the phone I waited for Tony he finally came back after 5 minutes no no not to help me but to continue to help the person on the phone I just stood there finally went over to Tony excuse me you were helping me first I guess another employee heard me and proceeded to help me it took the employee a minute to help me. I looked over at Tony he was still talking to the person on the phone. I spoke to manager Geo about this problem it might not seem like a big deal but to me it's all about respect and building that customer relationship. I know Foothill builders mart relies on employees respecting the customers for a brighter successful future. I do not recommend Foothill Builders Mart.

I'm a small contractor who's uses Westend as a primary source for FRP supplies. These guys are…read moreawesome! They work hard to develop great relationships and do good business. Honestly I'm impressed by there professionalism for such a small shop ! Bottom line, good people!

Maybe i'm old school, or they get huge orders on a regular basis, but we went in on a Thursday and…read moreplaced a $2711 stone order, they said it would be ready to pick up on friday. Called friday, "is our rock ready?" and they said "we don't know anything about your order. the guy that took it isn't in today". Called Monday. "we don't know anything. that guy isn't in it'll be here tomorrow" Call Tuesday "it's in" only to find that it was the wrong order. By this time i have zero faith in their system and i've got a contractor waiting for this stone, i was forced to drive to Fontana to the manufacturer yard taking time out of my day, thank god i have a truck. They mean well, but i feel like it's just another desert company barely doing enough to get by. Or maybe they have people doing $10,000 orders multiple times a day and my order is nothing.

Came here to choose countertop style and color for our kitchen and bbq remodel, with our…read morecontractor. The store is very clean and they have a big storage room where you can look at different pieces of granite, marble and other rock material. The customer service was really nice and attentive! We had no issues choosing what we wanted and the process was simple. I would definitely come back for any countertop projects.

They will get your tile on schedule. Always ready to help with the buying process I will continue…read moreto bring my business to them.

They were helpful. When they didn't have the part I needed, they helped me find another place that…read moredid. It was quick and friendly. As someone who doesn't know what I'm doing, I also appreciated the patience and the guidance. Shout out to the woman who helped me, I think her name was Maya.

Found exactly what I was looking for. Was able to pick up at local store without any issues. Will…read moredefinitely shop Grainger in the future.

Knowledge and friendly staff!!! Not only did they have the best price they delivered my load of…read moresoil for free!!! I was also looking for some specialized decorative gravel they did not have it but their staff found it for me......Would do business with them anytime!

From the owner: Specializing in: - Building Materialsread more

Looking for special plumbing fitting at the place was no different than going to Lowes and Homedepo…read more. Save you time and effort.

I'd like to give a shout-out to the pwo team. Sending love to Agustin, Matt, mikey, big John and I…read morebetter not forget Bonnie. I've been going here for years and the environment that they created here is the best. It feels like you're hanging out with friends while getting parts inbetween jobs. Also it seems like any part you'll need on a job they have a surplus of. Plus they have an awesome delivery service, so when I have multiple jobs going on I can have my lead installers create a parts list and they'll drop it off. Its the best thing imo. Highly recommend giving them a visit on your next parts run