Absolutely the worst customer service I've ever run into in 30 years of buying construction…read morematerials. Rude counter people and antiquated systems. Talking to the manager was like talking to an uneducated high school drop-out who is stuck back in the 19th century. No regard for making a sale or making the customer happy. I would never recommend them and I don't know how they stay in business.

By far the worst customer experience. Had to call Litteraly the front desk to bring my order out to…read morethe back Litteraly had to call. Your guys are to lazy in here. Get new management

Five Stars does not even do this business justice. We have been doing business with this company…read morefor years. Adriana goes above and beyond to ensure we are always taken care of. As well as making sure our team and our customers are knowledgeable about products. She makes every process as smooth as possible. Insuring we don't waste our time in the process of ordering and picking up. The genuine energy (no pun intended) never changes. When walking in you are instantly greeted in a kind, respectable manner. You can't help but feel like you're in the right place. Besides it helps when the place is being run by two of the sweetest people. Genuine materials has some of the best quality we have worked with. In our ten years of purchasing, manufacturing and installing we have yet to experience any complications. Lastly, I want to give a shout out to the warehouse guys that go above and beyond as well. If something doesn't fit, they'll break pieces to fit, in your Honda fit. That's just the type of service that that you pay top dollar for. Everyone is treated with the upmost respect and care. Kitchen, Bathroom, Outdoor bar, you name it. Genuine has not only quality but a service that you genuinely cant put a price to. ~JMJ Remodeling Experts

I'm having my kitchen renovated after over 20 years. I chose a quartz countertop based on a small…read moresample square. When it came in, it was not what I expected. My contractor called and Genuinely Materials allowed me to come in and see their full slabs. Jenny was at the front desk and was very kind and extremely helpful! Thank you, Jenny, for direct me to the perfect quartz countertop!

What a great and place to buy stuff outdoor building supplies. .. My worker and I went in to get…read moreblocks and brick. The people were really nice and easy to deal with. The Next day my worker (with out me) went in to exchange 6 bricks that had cracks and the woman that runs the place told him... I charged the wrong bricks for your job. And she refunded 76.00 bucks to my worker to give to me. I would have never KNOWN. She did it because it was simply the right thing to do. Then my worker gave me the money and receipt. I am so impressed by P&S and my worker. Honesty and integrity. This place is awesome.

Love this place. Sandra and everyone here is always so friendly, funny, and helpful. I buy all my…read moreraw materials here and will continue coming back! Thank you guys for being awesome. If anyone needs materials in the IE/Rancho Cucamonga area look no further as this is the place! They have great prices, awesome people, and a large array of materials to choose from.

Repeat customers of Thompson's. The workers there are…read morealways ready to assist, answer questions, give quotes and offer alternatives. We've had the deliver service and they are punctual and careful with drop off. We have pitched a fountain, pavers and tile form the location and will likely be back

My daughter and I had spent hours on the internet and days and many roadtrips within a 60 mile…read moreradius, looking for the perfect fountain for her new patio. We had no idea what it would finally look like, we only knew that when we saw it, we would know. Our third day of our hunt, we had Thompson's as the second of 3 planned stops. The wonderful Yelp pictures really didn't do Thompson's justice. Their entire property was stunning! I was in awe of the amount of acreage devoted to building supplies, a beautiful plant nursery, and all the wonderful statuary and other garden art in various themed displays. In my eyes, it had the atmosphere of a Disneyland of Landscaping crossed with a gardener's Toy Store. It was creative, calming, and impeccably maintained, with a vast variety of presentations nestled under mature trees and high patio coverings. It was beautiful, and the quality was very high end. First impressions held great promise. So, you would be correct in assuming that the things you will fall in love with will come with a substantial price tag. They don't sell junk. Ahhh, but it was here we found our dream fountain, a delightful, ~4' tall stone bubbler on a pedestal, with LED lights and cute little froggies. Instant love. And lo and behold, it was in our price range, in the middle $400's. It had that "je ne sais pas" we were hunting for, playful and definitely not cookie cutter looking. Several staff took extra time and effort to set it up, and another fountain as well, so we could have the full experience of seeing and hearing it work before deciding. So, we got it. It was so well made, it weighed about 300 lbs, and was darn solid. Greatfully, they used a forklift to bring it to our car and a couple guys to carefully load that sucker directly into our trunk. Good thing we didn't go bigger, because our car (with great shocks) now resembled a low rider. At the other end, my daughter and husband employed an extra hefty dolly to slide it out of the trunk and into its final resting place. What a feat, but they managed. It is now happily burbling, and was declared lovely by all, a real keeper, a unique find. Mission accomplished! What a fun adventure this was! Thank you, Thompson!

I absolutely love this place! All of the staff here are SUPER friendly, helpful, knowledgeable, and…read morecaring. I've purchased many items from this place and I can always find what I need. The prices are fair and you can always count on the staff to go above and beyond to help you find what you are looking for. Stop on by because you will definitely enjoy your visit. To management, keep up the great work on hiring great staffing.

Went to pick up the mini split remote at True Value Hardware around 3:30pm and cashier at the…read moreregister says Emily and Sebastian are not in on the weekend and are not picking up their phones and she doesn't know where the remote is. She barely looked in the back and let 2 people cut me in line and didn't seem like she wanted to help . Very rude service

I'm a small contractor who's uses Westend as a primary source for FRP supplies. These guys are…read moreawesome! They work hard to develop great relationships and do good business. Honestly I'm impressed by there professionalism for such a small shop ! Bottom line, good people!

Maybe i'm old school, or they get huge orders on a regular basis, but we went in on a Thursday and…read moreplaced a $2711 stone order, they said it would be ready to pick up on friday. Called friday, "is our rock ready?" and they said "we don't know anything about your order. the guy that took it isn't in today". Called Monday. "we don't know anything. that guy isn't in it'll be here tomorrow" Call Tuesday "it's in" only to find that it was the wrong order. By this time i have zero faith in their system and i've got a contractor waiting for this stone, i was forced to drive to Fontana to the manufacturer yard taking time out of my day, thank god i have a truck. They mean well, but i feel like it's just another desert company barely doing enough to get by. Or maybe they have people doing $10,000 orders multiple times a day and my order is nothing.

A very large assortment of tile to pick from and many friendly employees to help and answer…read morequestions.

Came here to choose countertop style and color for our kitchen and bbq remodel, with our…read morecontractor. The store is very clean and they have a big storage room where you can look at different pieces of granite, marble and other rock material. The customer service was really nice and attentive! We had no issues choosing what we wanted and the process was simple. I would definitely come back for any countertop projects.

They were helpful. When they didn't have the part I needed, they helped me find another place that…read moredid. It was quick and friendly. As someone who doesn't know what I'm doing, I also appreciated the patience and the guidance. Shout out to the woman who helped me, I think her name was Maya.

Found exactly what I was looking for. Was able to pick up at local store without any issues. Will…read moredefinitely shop Grainger in the future.

Knowledge and friendly staff!!! Not only did they have the best price they delivered my load of…read moresoil for free!!! I was also looking for some specialized decorative gravel they did not have it but their staff found it for me......Would do business with them anytime!

From the owner: Specializing in: - Building Materialsread more

Looking for special plumbing fitting at the place was no different than going to Lowes and Homedepo…read more. Save you time and effort.

I'd like to give a shout-out to the pwo team. Sending love to Agustin, Matt, mikey, big John and I…read morebetter not forget Bonnie. I've been going here for years and the environment that they created here is the best. It feels like you're hanging out with friends while getting parts inbetween jobs. Also it seems like any part you'll need on a job they have a surplus of. Plus they have an awesome delivery service, so when I have multiple jobs going on I can have my lead installers create a parts list and they'll drop it off. Its the best thing imo. Highly recommend giving them a visit on your next parts run