I went to Surge this past weekend to check it out for my son's upcoming birthday. I looked on YELP for reviews and I just had to go see in person before I booked. I arrived about 12:45 PM, the first thing I noticed is that the workers were ready to greet customers as they came in. It was clean. VR machine was down, which is OK. I immediately looked around and it was CLEAN. I went up to a group of workers asked question. They were ready to answer with a smile, which is important. I went to find a manager named Bailey and he helped me book my party. Me and my son did a test run with the $25 pass and we both had a good time and can't wait to look forward to the party. I can say so far they met my expectations. CLEAN, CLEAN, FRIENDLY, and FUN!! See ya soon. If anything changes I'll be back with an updated review. read more

Surge Entertainment by Drew Brees - Arcades Near Me - West Monroe, Louisiana

Little update since my original review was replied to: Everyone was carded. Then the manager told the lady to card everyone again. After carding us 3 separate times, the manager got the cop that stays on property to come up to us, and card whoever had an alcoholic drink. I never had one. I didn't even have my id on me cause i wasn't drinking. I explained i was the designated driver. The cop followed my husband out the building because she thought i was going to leave. read more

A cool spot! Our bowling lane kept messing up, but other than that, everything was great!

When they first opened we went all the time! Almost weekly, now the food is ridiculously expensive for small portions. Always missing something and now they don't have servers for thr restaurant so you have to wait in line to get things you missed from your order. Bathrooms are disgusting, bowling area is trashy when they put you in a lane, 98% of the staff is just sitting or standing around chatting and looking at people like they hate them. The games have gotten more expensive over time and you can never win anything from the machines. Will be very few and far between visits for my family. As far as their response, self serve is perfectly fine with me. But at least have servers who come by and check on you after you've gotten your food. Standing in line to ask for something you're missing from your order is INSANE FOR THOSE PRICES. ​ read more

The 4th time we've held our annual Christmas party at this establishment. So many options for kids and adults alike with plenty of parking. VIP rooms are available. Full service bar and handicap assessable. read more

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We're in town for a tournament and our group spent a lot of money with supper and letting our girls play games. The service from the beginning was terrible. It was almost as if not a single person employed liked their job. We had to ask for our cups after ordering on the kiosk. The guy didn't seem to know where the cups were or what was even going on. We had to ask someone else for our cups after waiting on the first guy to show back up after walking to the back. A few of us ordered house salads. We got what looked like a caesar salad with half a tub of dressing and severely wilted lettuce instead. Entrees weren't made correctly. We all continued to eat because none of us wanted to cause issues. After finishing our meals we decided to let the girls play arcade games. That part was fine. When it came time to cash in our tickets the person at the ticket counter seemed as if we, the paying customer, were a bother. They had their phone in their hand the whole time. Sour face and each question was met with a vague response. I work at a restaurant as a server. I would never treat my guests this way. That's how I make my money. Even when I'm at my second job clocked in as an hourly employee and I'm having a bad day there isn't a person who sees that on my face. We will be back for another tournament soon, but we won't be back to the Surge entertainment center. We figured with Drew Brees name on the building it would've been a great experience. It wasn't. read more

Walking in, there's no direction on where to go. One set of kiosks at the front for a waiver, another set of self-serve kiosks to buy a card that seems like it's only for gaming, but it's actually used for all of the other attractions. No prices or points listed on any of the attractions. Very frustrating, if it wouldn't have ruined my kids' night I would've left before we ever got started. Should have left. Laid more money for my kids to play games and the activity card can't be used for games so I lost $25 on it as well. read more

everything was fine until we went to the food court to order our food and when we el went to pick up our cups the servers walk past us and didn't check to see if we needed anything or how they could help us just walked straight past us very rude 0/10 food court read more

I won't spend my money here. It is a giant scam. The packages Are expensive and have time limits. The games rarely work. your kids think they are getting tickets to maybe get a prize at the end, but only if they have a certain package. It's a nothing but a scam. There are one hundred better ways to spend your time and hard earned money. read more

The location was great since it was close to the hotel. The options for kids to play is not bad. The issue really was with the service. We went to put our name on the list for a table and the girl wasn't very happy. She said it will be an hour or so and when I said ok she was super exasperated that we wanted to wait. The bartender was good! The place itself was not filthy but definitely not clean. After an hour I went to check if we were getting closer and the restaurant literally only had 2 tables of people. She came back and said she could seat us and the server would be with us eventually! Who says that?! The server was sweet but seemed rushed, not sure why since there was only one other table and a different server was helping them. I can only assume they are working the bowling alley too or something else because I have no clue why the wait was so long and the place was empty. read more

We were in town for a volleyball tournament. We were debating on whether to eat here because reviews made it seem like it would be a long time. We got our food quick. We had a large group of girls and parents bowling. They waited and served us while we bowled. Food was delicious; highly advise crawfish egg rolls. Bar was backed up. Poor girl was doing everything by herself with no help. Serving bar line and table orders. They need more bar people. Took a while for one drink. She was not slow either. Im a mom; venus was a ton of fun for adults and kids read more

My family has frequented this location for years since it has opened. The past two visits, we have been treated horribly by the staff. This time, in particular, (11/8/2024) we ordered drinks & food and then proceeded to play games, as it our daughters reward for getting straight A's on her report card. As we are enjoying games, waiting for our food, the staff CALL THE POLICE TO FIND US. Our daughter was scared to death having both of her parents pulled aside. Apparently, we are stealing our food & drinks. Every time we have ever came, there has been an open tab with no issue. I felt like being treated as an every day criminal. I refuse to spend another dime at this establishment. They need new management & training. read more

I gave this place 5 stars but now I have to change my rating. Staff is non existent when trying to order food. The food is excellent but getting service poses a challenge. We ordered our food over 30 minutes ago and we have yet to receive it. I have no clue how the place stays in business with a positive profit margin. No one has checked on us. If you decide to come here, please be prepared to stay for a minimum of 2 hours read more

Surge Entertainment by Drew Brees - Pepperoni pizza - Arcades Near Me - West Monroe, Louisiana

The most amazing food for a bar and grill type menu! Worth the slow service and kids working there that doesn't really care too much. My check was $45 and I gave the waitress $60 and she said okay your change will be $15 would you like your change? Umm yes. I'd never ask someone to keep money instead of just bringing it and letting the customer tip what they want. Still tipped $8 even though she seemed to only give half effort. BUT!! Food is amazing!!!!! read more

Surge Entertainment by Drew Brees - Premium Cheese Fries - Arcades Near Me - West Monroe, Louisiana

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A bunch of teenage workers on their phones all over the place, crappy service. A bunch of broken games and a 2 hour wait for lunch that was overpriced. What a let down this place was. Drew Brees should boycott the place and take his name down lol. read more

Hearing about this place from a friend I was so excited for the kids cause it was a birthday surprise for them walking in it appeared to be a great place but lost money on games that took points from our cards but game wouldn't start the restroom was filthy no tissue at all and myself along with other guests kept asking for tissue no one ever bought any so we went to the dining area it was like 48 minutes before our food which was cold like it been sitting for awhile the shift leader said she would discount us I get my receipt she deducted one of the entrees but took $22 gratuity I will never go back to Surge Entertainment West Monroe,Louisiana. read more

I visited this place while in town and it was amazing! There is something for everyone, bowling, sports simulators, laser tag, a huge arcade and even a full service restaurant with a bar for the adults! The food I had (Who Dat Shrimp) was fantastic and there's a giant screen TV to watch sports or take a break while the kids play. I could even see bringing the team from work here for a special event in the future. It would be great for just adults as well! read more

The customer service was the worst i have ever seen! we ordered our food she wrote it down and 45 mins go by and one of the waitresses comes and says that she did not enter it until 45 mins after we ordered. The an hour and fifteen minutes go by and we finally get our food and the waitress says the food was sitting under the warmer and that it was "hot" when i brought it out here. the bowl wasnt even warm! the waitress wanted to argue with the entire table about the food not being cold and didnt even get a manager until the third time coming to the table! then the manager finally takes action and takes some of the food back to remake it! my two year old son got sliders and fries and they werent even warm, the cheese was rubbery on his sliders, he couldnt wait for it to be remade! the waitress that served the food to us came back after the manager already came and decided to show up and say it wasnt me that took the order dont take it out on me! its just childish on the servers part! and to top it all off the ENTIRE TIME this was going down, the nine people at the table NEVER got offered a refill on any drinks even AFTER asking for them! WORSE PLACE TO EAT WHILE TRYING TO HAVE A FAMILY NIGHT!!! read more

We came for my son's birthday a little while ago and went to laser tag. We were told by the worker at the bowling alley someone was there to work the laser tag. We made our way to laser tag and did not see anyone so we walked to the door and could clearly hear people in there but they would not come out. So I went back to the bowling alley and the young man working apologized and was so helpful and called for someone to help us. While I was gone two workers walked out of the room in laser tag and then one of them started the game for us. This is just sad, we won't be returning. read more

Great place to take the kids and have fun for a few hours. Lots to do for both kids and adults.

Restaurant; Food was average. Maybe a little pricey but not worth it. Service was not bad just not trained. Arcade; shady crowd at best read more

Food and Drinks are great !! Perfect for a group of people . We also bowled and played laser tag , sooooo fun . So much more to do and kid friendly read more

I stay at the Hilton Garden Inn when traveling to Monroe every year. Was pleasantly surprised by the new Surge Entertainment building. Wonderful concept...horrible service! We went when there was a large event so we tried it two nights later when it was pretty empty. We did actually get a waitress and ordered drinks and food after 30 minutes in the simulator this time. I didn't get my salad until our time was up (1 hour), and they asked me to move aside so they could get thr bay rented. Again, great concept...but they are in desperate need of some good help. What's worse is noone even pretended like they cared when we explained the issues that occurred both nights (just out of courtesy). Don't expect good service...but if you don't want food or drinks...its a fun time. read more

Spent my son's spring break every day here. Absolutely the main reason for doing was because of the staff. Sure the activities is why we came but to come back day after day after day was worth it because of them. To see our son's excitement with so many things to do money was no object. You can't put a price on his enjoyment. I myself also participated and was very adult friendly. Three simulators, laser tag, bowling, three rock wall climbing courses, arcade and ticket games, food and drinks, a jumbotron with four side large tvs and a led ticker, why would you go anywhere else? P.S. The game technicians were quick to respond to ticket redemption or machine malfunctions, especially (a special shot out to) Austin read more

Overall the place is nice and new, but the service is HORRIBLE. The employees aren't attentive. Not to mention, they don't help you set your bowling game up, don't help you try to get balls for your game either. I'm standing at the desk waiting to be serviced, and the girl working the desk is standing there talking to another staff member. They don't show you how to work the tablets either and didn't tell us when our time started. When our game was over the attendee was RUDE. Couldn't say excuse me or anything. She got so close to my mom while she was tying her shoes that she rubbed her butt against her face. Just awful service! I didn't feel welcomed at all there. read more

Think about the worst experience you've ever had and multiply it by infinity. If you come here, be prepared to be disrespected by the awful staff. If I were them I would close down and have corporate come in and train the entire staff. read more

We got here to celebrate my child's b day with friends. We were told opens at 9 . Staff are pitiful! Rude and not at stations! Talking to other staff and unprofessional . Very unorganized and I can't imagine how this works with a bunch of people here. Don't waste you money! Not worth it!!!would have given it a zero rating read more

Worst drinks filled with ice and no substance, ordered for my wife, a friend, and I, all undrinkable, complained to manager who said redo it and left. I left all 3 drinks by bartender Kenzie, they were not redone and she charged me anyway, all in all the worst customer and manager service read more

Let me just start off by saying i am EXTREMELY disappointed, the people who work here are so rude. We booked 2 lanes for bowling, they gave our lanes away not once but TWICE. We will NOT be returning. read more

I we got here at 5 and me and my aunt still haven't gotten our food at 7:40 and like we haven't gotten any refills and the service sucks . They games are fun and all of the other parts are cool but the food is terrible read more

Beau the manager was a complete jerk and I have never been treated so badly at a place where people go to have fun with friends and family so many worker walked out after he mistreated them, he even kick customers out!!! I don't recommend going back till SOMEONE FIRES HIM!! read more

Lots of fun but very overpriced! When you have similar things in the surrounding area that don't charge nearly as much, it's hard to justify coming here for a rope course. That's about all I saw that other places don't have. Didn't try the food because they don't have good reviews yet and like everything else here...it's overpriced. We may come back and try bowling but the kids just wanted to play games. Maybe service will step up when they've been open longer. read more

Surge Entertainment by Drew Brees - Arcades Near Me - West Monroe, Louisiana

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The service is terrible we have been sitting here waiting to eat for 40 minutes. We have talked to two servers and what appeared to be a manager. Still waiting to be acknowledged. read more

This place SUCKS. All caps. The food is subpar, the service is worse, the "mixed" drinks taste pre-packaged. The games are absolute rip offs. They charge your card even when the game doesn't work. If you're not paying attention your young child may swipe their cards multiple times and use all credits on a game that is out of service. I do not recommend. TILT at Pecanland is so much more worth it. read more

if I could rate zero stars I would! it took us damn near three hours to get our food. our waitress forgot to put in our order. the server lady had a very bad attitude. she kept arguing our food wasn't cold. absolute worst experience. we didn't get a single refill once. I'm sorry but drew breezes needs to come see this shit show. it's absolutely ridiculous! you have to pay an arm and a leg to be treated horribly. DO NOT WASTE YOUR MONEY!!!! read more

Honestly the cheeseburger was gas, but next time hold the cheese cause I don't like cheese on my burger.

horrible customer service ragged out games bathroom disgusting overpriced games that malfunction they never change anything around same boring selection read more

Have heard lots of good about this place for their restaurant, but I'm thinking that was probably they had some drinks. Our food was pretty blah. I had the steak finger slider and I sent them back. It was supposed to have white gravy on them, but it was not gravy. It looked more like mashed potatoes, which would have been better. My wife's salad was good, but you don't really cook that . Everything else was meh. The service was pretty terrible as well. We were seated and had to wait quite some time for a waitress while we sat next to a table of 8 wait staff rolling silverware and chatting. Other attendants in the game areas were not "attentive" at all. I wish #drewbrees would get wind of the terribleness that is happening in west Monroe read more

Worst place ever service is horrible waited a hour and a half to get food and it never arrived. Management is horrible no one is wearing mask.!.! Not recommended at all.!. If i could give it zero stars i would read more

This is the worst thing to ever happen to West Monroe. We waited an entire hour to get one order of cheese fries brought to our table. The manager made us pay for these cold fries since they touched our table. It was just all around terrible. Will never go back. read more