This is the reason I LOVE supporting small businesses. I have been going to see Dr. Tiwari since I…read moremoved to Richmond years ago. Family Eye care of Virginia gives warm vibes. It's giving someone might be making a pot of fresh collards in the back :). The office feels like your oldest aunties house, which I love. Some may say it's dated, but I disagree. It's one of those feelings where you're like this place has GOOD BONES. More importantly, if it ain't broke don't fix it. When you walk in you're greeted by the receptionist (his wife I think). She gets you checked in and you wait in the "front parlor", for them to call you back. When I was taken back to the office, I was reminded why I love coming here. The huge eye machine they use is my favorite color pink and it takes me to a place of shiny and new COULD NEVER!! Dr. Tiwari is a great listener. I never feel as if he's rushing, he takes his time to converse with you and go over your exam thoroughly. We always have wonderful conversations, and I feel comfortable asking him anything. I def recommend and will continue to go back. PS they do have a 2nd location in Petersburg. PPS -- you know I couldn't leave a review without letting y'all know: The bathroom is clean and smells fine! You certainly can use the bathroom at this establishment -- and parking is in the back :)

After waiting for three weeks for my glasses I called (they didn't call me when the problem arose)…read moreand they informed me that the supplier could not find them. They finally found them and it was gonna take another 7 to 10 business days I have not had a very great experience with his eye doctor. Well not the doctor but his office. Disappointed in chesterfield!!!

I originally saw the doctor on the right side & she was just ok, but the staff was really down to…read moreearth...they chatted w me while the doctor was running late for my virtual appointment. For the left side (where they sell glasses) I absolutely love coming here. I typically visit a local eye doctor but for some reason my bill is always astronomical with insurance included. Lenscrafters always has an addtl deal on top of insurance or sending deals to my email. The staff has been wonderful to work with - have purchased 2 pairs of meta glasses w prescription & contacts. Arrives quick and can have contacts delivered to my door (unlike my other eye doctor)

Had appointment scheduled and when I showed up they were closed for the day. No phone call , no…read morenotification of closing or rescheduling of appointment. Totally unprofessional and unacceptable. Would not go back.

I went to the Eyemart in Midlothian yesterday, July 14th. And oh my goodness not sure how I never…read moreknew about this place before! Exceptional customer service, they make you feel like home. Professional and very quick. I could not believe my glasses were ready in less than an hour!!! I got a pair of tinted sunglasses and a pair of regular glasses. Using my insurance I got the second pair for free! Totally recommend them. Not sure about other locations but the Midlothian one is awesome! I'm telling you and everyone I know. They have their own in-house laboratory. Oh, and they give this super cool glasses case that's so easy to open and close. I got a Michael Kors frame for under $130 that my insurance covered, and it came in this beautiful case with 2 years warranty. Million stars!!

This location has an eye doctor next door who took me in immediately for an exam. In an hour and a…read morehalf, literally on my lunch break, I got an eye exam and two new pair of glasses. This place is a life saver and glasses are super reasonably priced. I spent just over 200 on two pairs and exam without insurance. Definitely recommend

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!

Outstanding customer service! They went above and beyond to make sure my glasses were repaired…read morecorrectly, even taking extra time to get everything just right. Everyone was incredibly friendly, accommodating, and professional. I truly appreciated the care and personal attention. Highly recommend!

Pleasant staff Selection of eyeglasses are outstanding…read more They provide Quality service

I've been seeing Dr. Gates for years now but at his other location. This was my first visit to this…read moreoffice and I am so impressed. The staff was so friendly from the moment I walked in and I loved the vibe - the glasses are displayed so beautifully and I love the antique furniture and numerous plants throughout the space. It seems like they have so many frame options from brands I've never seen before and at reasonable prices. They have parking around back but I found street parking less than a block away. My eye exam was quick but thorough. Whether you need glasses/contacts/or an exam, I recommend Carytown Optical!

Very professional service rendered by Cynthia and her team. Bought a pair of Lunor frames a few…read moremonths ago and my, correction, crafted by Cynthia is perfect. I see better than ever and just might buy a second pair from Carytown Optical.

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

Terrible customer service moment. The family popped in- my daughter needed her ray-bans adjusted…read more You know, sunglass hut always brags and promises they will do free adjustments on glasses purchased in the chain, so we went in. I was browsing the Jackie O selections when I became aware that CAMEO was verbally abusing my daughter, and had quite a bit of negative attitude about the task of tightening and straightening her glasses. I immediately went to the counter and oversaw the rest of the repair like an an angry grizzly bear mom. There was no need to make my daughter feel badly about asking for customer service that is part of the touted purchase. This experience will definitely me keep me from making a purchase in this particular store- EVER, and I will think twice when going into sunglass hut again. Never had this problem in other branches.

Never in a million years did I think I would write a positive review on Sunglass Hut but the worker…read moreat there was the most knowledgeable Sunglass store clerk I have ever had. Helped with color, shape of my face, material, AND fixed a 17 yo pair of sunglasses while I waited. Probably will be another 10 years until I get another pair. Hope this helps the next person. Wish I could remember the name of salesperson.

This place, the staff, and my two favorites Dr. Domagola and Dr. Brown, are absolute lifesavers! I…read morewas shocked to see this location have such low reviews, but I see now that much of that dissatisfaction has to do with the cost of basic eye exams. That's not what I used it for. I did not have an "eye doctor" in RVA. Basically all hell broke loose in my eyes and my regular providers didn't know what to do. I was able to get an immediate/emergency appointment with Dr. Domagola, who was absolutely amazing. Thank goddess for her. She put me on a course of treatment that gave me relief for the first time in a week, and thanks to a thorough and timely follow up, referred me to the cornea specialist Dr. Brown, whose office reached out immediately and got me in the next morning. I was blown away by Dr. Brown's competence and bedside manner; she took great care to put me at ease, explain exactly what was happening, and how she's going to treat it. Both doctors left no question that I was in kind, capable hands. Every staff member from the front desk receptionists to the friendly techs who have evaluated me have been compassionate and helpful. I also think it's badass that both my doctors here have been women. I will never go anywhere else for family's eyes. Thank you VA Eye Institute, Dr. Domagola, Dr. Brown, and their teams!

The reason I tapped on maybe is because the service was good for awhile but lately the phone…read moreservice has been terrible. On 5/26/26 I got a txt from the eye doctor's office stating they were having computer problems and was cancelling all appointments for 05/27/26 and would call to reschedule. I waited two days and no call. The following week I waited until Tuesday of the following week, still no call back. So I called and asked about rescheduling and was asked to give my name and number which I gave to the operator. Waited until the following Monday, still no call back. So on Monday, June 8,2026 I called again, told the operator what happened and I still needed to make an appointment. Her was response was not, sorry for the delay or your inconvenience, but instead she went immediately to name, number and the earliest date I have for you is August 2026, 3 months after my original date. This is terrible customer service. Through no fault of my own apparently I have to wait 3 months because of a computer problem on their end. If I waited until under 24 hours before my appointment they would have tried to charge me. Not even so much as an if they get an opening they will call. Nothing and a very dry attitude about offering any assistance for their poor customer service. During this interim between now and August I need to find another eye doctor's office. I pay good money for services but apparently that doesn't matter to Virginia Eye Institute no matter how big or beautiful their buildings are, it should be more important to provide good customer service and patient services.