From the initial phone call, I knew I was at the right place. The staff is very friendly and…read morehelpful. The doctor was wonderful. They all seem to truly care.

Called this morning to schedule a appointment and I'm a new customer. Was assisted by Kim who was…read moresupper efficient and very friendly in helping me find a quick appointment that fit within my schedule. It's always nice to get friendly phone service when making an appointment.

Hanover location- Melissa at the front desk was absolutely…read morewonderful! From the moment we walked in, she greeted us with a warm smile and made our entire family feel welcome. She was incredibly friendly, kind, and patient with my children, going above and beyond to make their visit a positive experience. Melissa even took the time to give the kids small gifts, which completely made their day. More importantly, she genuinely engaged with them and helped them feel comfortable and excited about being there. It's not often that children leave a doctor's appointment asking when they can come back, but thanks to Melissa, that's exactly what happened! Her kindness, professionalism, and attention to making families feel welcome truly set this office apart. We are so grateful for the exceptional customer service she provided and look forward to future visits. Thank you, Melissa, for making such a lasting impression on our family!

Had appt 7/13/26. Good checkin, wait for consultation with associate/nurse, which happened within…read more10 min of appt. Answered questions, saw Dr. Grubbs within 40 mins of arrival. Answered any questions I had - very complete exam in my view.

Horrible experience. Appt at 8 and two hours later I'm done. But this place refuses to provide pd…read morefor prescription. They stated it's against their policy since we are not purchasing glasses from their facility. No one can afford $500 glasses but yet I'm sure they will overbill the insurances. DO NOT GO THERE UNLESS YOU WANT TO WAIT 2 HOURS AND NOT RECEIVE COMPLETE PRESCRIPTION.

Dr. Harrill does a very thorough evaluation of my eyes each and every visit! I would recommend him…read moreto all my friends!

Been going to Dr Lucas for several years. She & her staff are very friendly. Dr Lucas is detail…read moreoriented and offers very valuable information during your visit & her staff is very good with follow up when needed.

I have been going to Dr Lucas for years, ever since she left VEI. I was so happy to have found her…read moreagain. I have been very pleased with prescriptions she has written for new glasses. She is caring and attentive to concerns. Her office staff go out of their way to make you feel comfortable and help with insurance. Can't say enough good thing!

Candice from the office called responding to a previous bad review I made. She was extremely…read morehelpful. She apologized for the lack of response over the phone and showed me how to order contacts going forward using their new phone app. The fact she took the time to address a concern posted online demonstrated their dedication to their customers. They will keep my business!

Doctor Holley and his entire staff are top notch. They answer all questions and explain everything…read morethey are doing in great detail. My cataract surgery experience was a lot easier than I expected. I was pretty nervous going into the surgery but they explained everything and settled my nerves. I highly recommend Doctor Holley and his staff at the Richmond Eye Associates office and the Med-RVA at Stony Point Surgery Center.

Very helpful and attentive staff. Great selection and pricing. Ease in scheduling. Definitely…read morerecommend.

The entire team are either incompetent, liars, or are actively scamming. I would give 0 stars if I…read morecould. I placed an order for Sunglasses with them on July 2nd. After 7 weeks and sending back the sunglasses 2 times since they messed it up, they called saying it is finally all fixed and corrected. I come to pick it up, and the Oakley lenses I ordered for my OAKLEY FRAMES were the cheaper knock off ones that they make. I ordered these sunglasses to replace my old ones and to get ready for a trip, but apparently 7 weeks is not enough time to properly make glasses. Even worse, I have reason to believe that at worst, they are scamming customers, or at best, just incredibly incompetent. The reason they say it took so long to manufacture was because somehow between the time I paid for my glasses and now MyEyeDr discontinued (NOT OAKLEY) the sunglasses I ordered, and their system wouldnt let them order the right lenses. Instead of calling to let me know, they decided to just change my order, make a new invoice, and give me the wrong lense color AND lesser quality lense. This version would have been cheaper for them to make and let them take in more profit. They claim to not know that this had happened, but the way invoices work is that one of them needs to create, submit, approve, and then send that invoice to a lab to make. A lab would NOT be making new invoices, only suggestions. This means they either forgot to call, which means they lied when they say they didn't notice the change, or that they knew, but wanted to pocket some of the difference. This continues to now as of writing where I just realized they have done the SAME THING for another pair of glasses I just got from them. They gave me inferior, non oakley lenses for a pair of transition oakley glasses I ordered. At this point, I am considering calling the BBB to get something actually done, since all I want now is my time and money back, but even though they can charge it to me instantly it will take 2 weeks to get my money back apparently. And I know they will never do anything to make up for the lost time. BUYER BEWARE! Ive shopped at MyEyeDr at nearly half a dozen different locations for half a decade now, and I will NEVER be going back again given how incredibly incompetent the staff are, them lying or attempting to proactively scam me out of eye wear, and the incredible indifference the staff have about the situation and being able to mess even the simple things up like putting a phone on hold or just emailing me my prescription. But if waiting 7 weeks to get the wrong glasses and also overpaying for it I would definitely recommend them. I would recommend having the white cow that does prescriptions order (VERY hard to miss given their sheer size), as she has been unbelievably helpful in this task.

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.