Brought my grandmother in for a fall than injured her knee, took over 4 hrs to be seen than once in…read morea room left alone for another 4 befor they x-rayed her took about 2 more hrs for them to tell her the results than they said she needed an mri now its been over 12hr and no sign of how much longer it will be. Over 12 hrs here and only talked with someone for maby 15 minutes, just left alone in a room for hours.​

I came to this hospital for fair treatment and good bedside manners. I didn't receive either of…read morethese things. When I arrived by ambulance they immediately stuck me in the waiting room for 2and a half hours then called me back to b placed on a gurney in the hallway where I was informed that I will b examined in the hallway in front of of a bunch of other sick people. I will never ever come here again and neither will any of my family and friends. The rudeness is unbelievable.

I recently experienced terrible upper abdominal pain that required immediate medical attention. I…read morewent to the ER at Genesys Hospital and received excellent care. Every person I encountered was professional, caring, considerate and skilled. Dr. Sean Frampton was especially committed to finding the cause of my pain and alleviating it. He did everything possible to get to the source of my pain. In fact, everyone -- technicians, nurses, transport persons, administrators -- worked with professionalism, care and skill. i appreciate everyone's efforts so much. Thank you.

These people just don't care, on the whole. It has to be a culture thing! If you have anywhere else…read moreto go, take it. This is one of those times when the reviews are completely accurate.

Wow, Dr. John & his assistant Lisa is awesome with the children! When cleaning teeth they do a…read moreteam duo talking about super heroes. They explain that the sugar bugs (plaque) needs to come off their teeth and out of their mouth. They constantly talk to (not at) the kids and let them have hands on experience with the tools being used. They talk to them during the entire procedure whether it's just a cleaning, a filling, or braces. Normally parents don't sit in the room with the children because PARENTS are usually a distraction. But I sat in this time (quiet as a mouse in the background) & Dr. John and his team did an awesome job with a first time filling for my toddler. Kudos to Mott Children's Center!!

What a wonderful team! and now they're using an electronic medical records system. I'm treated…read morelike family. Everyone's so friendly and helpful. My son loves Dr. Williams.

My son was admitted in the morning and it took the psychiatrists all day to find a place that he…read morecould go to because he's autistic. The nurses were all caught up in their protocols and didn't seem to care about him. He was very agitated and was not allowed to have anything. One of the nurses was rude. He wouldn't help. Their psychiatric floor never has any beds available but meanwhile McClaren spends all their money on expansions and very little on patients. He was not violent or loud, just very hungry and thirsty. McClaren needs to update their policy on autism. I wish I had just taken him home. It was a nightmare. I will never go to mclaren emergency again even if I'm dying. It's even worse than hurley. He's an adult so i didn't have any rights but he didn't have any rights either. It just shouldn't be all about protocol. Think of the patient!!

I was taken by ambulance to the ER on a Friday afternoon. It is hard to describe the scene and cast…read moreof characters you encounter there. This institution has been my family's healthcare provider for all my life. You first encounter the triage nurse station. Staffed by two, this should have been my first clue of how this day would go. One nurse seemed to care about my situation, while the other was rude and only going through the motions. Deemed not to expire anytime soon, I was told there were no beds and sent to the waiting room. The waiting room was filthy. The floor was dirty and needed a good cleaning. Trash, including bandages, washcloths, and food wrappers littered everywhere. The badly padded and unfriendly seating is arranged in a tight unorganized manner. Many seats were filled by individuals laid out across them sleeping. I later found out that most of them had been waiting more than twelve hours for a bed. During my time visiting the waiting room, I also had the unlucky opportunity to visit the restroom. This room took filth to another level. It was questionable that it had been deep cleaned in a long time, as some substance was oozing away from the corner of the room. Porcelain surfaces were dirty and stained. The floor was wet and dirty. In a short time, a doctor called me back to a small office and conducted a 30-second interview. Again with no immediate danger detected I was instructed to wait for labs and radiology and sent back. It should be noted that when reading the doctor's office notes from that interview, my reasons for being here were misquoted and it would appear that they had completed a very thorough examination in those 30 seconds. Radiology quickly appeared and while whisking me away for the scans seemed to side-swipe anything possible in the aisles. Labs were taken upon my return. Two hours later the doctor returned and informed me that everything looked ok but I needed to be admitted for observation, monitoring and to see the 'Special Cardio Team". But still no beds, so back to the waiting room. Seven hours into this ordeal, the irony of it began to surface. I needed observation and monitoring, yet I was in a waiting room, now filled with a multitude of hacking and coughing people. No one was keeping track of my condition. It is now late enough in the day, that I doubt that the special Cardio Team was even still in the building. Walking to reception I asked who I could speak to about my situation and was told that there was no one and I just had to grab an available nurse, if possible. Finally, after a few failed attempts a nurse lingered long enough to hear me out. After agreeing with my logic, I was told there was nothing that could be done, that some people had been waiting 33 hours now for a bed, and that the Charge Nurse would be called. The Charge Nurse never showed. After another hour I confronted the Triage Nurses, who listened to my query, explained the shortage of beds, and sarcastically mocked my interpretation of the doctor's office notes. When I elected to go home and observe myself in a cleaner, more sterile environment, the one nurse pulled my IV port, roughly pinched the skin applied way too much tape to hold gauze on my hairy arm, and waved me on my way. As a final note in looking at the McLaren Patient Experience Representatives web page, I find it interesting that some locations seem more dedicated to the patient. Contact names, emails, and fax numbers are included. Flint though lists only a phone number.

I overheard two nurses... Will and Alisha I believe... talking about their coworkers and patients…read more They mocked their team, patients, and bosses. The environment seems very hostile. I cannot recommend you put your loved ones here. They'll apparently watch you die and laugh about it... I'm not sure what kind of "quality care" that is. Especially from those two. If thats their idea of "healthcare" they should be out of it forever. That's very concerning.

Had my loved one at this hospital some of the nurses were good and other's sat in the hallway on…read moretheir phones. Therapy staff girls were good except the manager who came in with an attitude. The place is not clean and there were holes in the walls and the sink leaked.

I have been going to this place for many years and have received the best care here. From the front…read morestaff to the PA, they are always very kind and professional.

Service was great got checked right in and went back to see the doctor in 5min. She listened to my…read moreconcerns and examined and plan forward to treatment. All the staff was amazing and friendly.