My brother had a stroke three weeks ago. He has been on the second floor icu, the fifth floor icu…read moreand now he is on the 9th floor. On each of these floors the nurses have been compssionate, caring and attentive. They are knowledgeable about my brother's condition and have alerted his doctors when they have been concerned about changes in his condition. My family is grateful for their dedication and expertise and all they continue to do on my brother's behalf. I appreciate the kindness I have received from the people in the lobby who conduct the visitor checkin to all of the people who have cared for him on the respective floors he has been on. Last December my mother was admitted to McLaren for a weeks stay. The people who cared for her were also knowledgeable and caring. They assisted us in finding hospice care for her at the end of her weeks stay. The monthly, follow up grief support that they have provided to me and my family has been helpful. We are grateful for the expertise and efforts of the people we have encountered here especially in light of the challenges of COVID and other challenges health care workers face on a daily basis. Thanks for all you do.

I would leave a zero star if I could ,went in having symptoms of real lightheadedness I had same…read moresymptoms when I had a previous heart attack, did seven hours in the waiting room spent two days in the hospital did not ever see a cardiologist was told I was getting an MRI that never happened. I asked my insurance if I could switch to Henry Ford ,went there in less than a day they did EKG right away,I had a MRI of my head ,electrocardiogram to find out I had vertigo luckily because if I would've stayed at McLaren, I would've died if it was something more serious,They brought in all these student doctors so they can charge insurance and you get stuck with the co-pays and they don't give you any timeframe when they're gonna do these tests .I was in there two days never seen a cardiologist and never had the MRI.

Brought my grandmother in for a fall than injured her knee, took over 4 hrs to be seen than once in…read morea room left alone for another 4 befor they x-rayed her took about 2 more hrs for them to tell her the results than they said she needed an mri now its been over 12hr and no sign of how much longer it will be. Over 12 hrs here and only talked with someone for maby 15 minutes, just left alone in a room for hours.​

I came to this hospital for fair treatment and good bedside manners. I didn't receive either of…read morethese things. When I arrived by ambulance they immediately stuck me in the waiting room for 2and a half hours then called me back to b placed on a gurney in the hallway where I was informed that I will b examined in the hallway in front of of a bunch of other sick people. I will never ever come here again and neither will any of my family and friends. The rudeness is unbelievable.

I recently experienced terrible upper abdominal pain that required immediate medical attention. I…read morewent to the ER at Genesys Hospital and received excellent care. Every person I encountered was professional, caring, considerate and skilled. Dr. Sean Frampton was especially committed to finding the cause of my pain and alleviating it. He did everything possible to get to the source of my pain. In fact, everyone -- technicians, nurses, transport persons, administrators -- worked with professionalism, care and skill. i appreciate everyone's efforts so much. Thank you.

Horrible treatment last night. Hubby was sent from Doctors office by ambulance for a possible…read morepulmonary embolism. Seen by 2 interns. Was told blood test were fine they are discharging him. I asked how can you when he has not seen a Dr yet. Nurse came in with discharge papers and said oh I will get a Dr. Dr comes in and asks why are we here. Told him abnormal EKG and shoulder pain. He said EKG was fine everyone can have bundle blockage. It just means one side of the heart is not telling the other side what to do. I asked about the possible pulmonary embolism and he said they would have to do a blood test. Well they did one said all labs normal and had us walk out. No wheel chair wth. Family Dr called today and she is livid. He has all the signs of a pulmonary embolism. Well McLaren hospital here we come. She wants stat CT scan. She wants us to go to Henry Ford and I said hell no

Wow, Dr. John & his assistant Lisa is awesome with the children! When cleaning teeth they do a…read moreteam duo talking about super heroes. They explain that the sugar bugs (plaque) needs to come off their teeth and out of their mouth. They constantly talk to (not at) the kids and let them have hands on experience with the tools being used. They talk to them during the entire procedure whether it's just a cleaning, a filling, or braces. Normally parents don't sit in the room with the children because PARENTS are usually a distraction. But I sat in this time (quiet as a mouse in the background) & Dr. John and his team did an awesome job with a first time filling for my toddler. Kudos to Mott Children's Center!!

What a wonderful team! and now they're using an electronic medical records system. I'm treated…read morelike family. Everyone's so friendly and helpful. My son loves Dr. Williams.

Donna at the 5W surgical waiting room is the "hostess with the mostest"! She was so kind and…read morehelpful. She offered us coffee, tea, and hot chocolate. She assured us she would let us know when our loved one was ready for us to visit. She is a very warm and caring person, which was very helpful to our family as we waited.

I was taken by ambulance to the ER on a Friday afternoon. It is hard to describe the scene and cast…read moreof characters you encounter there. This institution has been my family's healthcare provider for all my life. You first encounter the triage nurse station. Staffed by two, this should have been my first clue of how this day would go. One nurse seemed to care about my situation, while the other was rude and only going through the motions. Deemed not to expire anytime soon, I was told there were no beds and sent to the waiting room. The waiting room was filthy. The floor was dirty and needed a good cleaning. Trash, including bandages, washcloths, and food wrappers littered everywhere. The badly padded and unfriendly seating is arranged in a tight unorganized manner. Many seats were filled by individuals laid out across them sleeping. I later found out that most of them had been waiting more than twelve hours for a bed. During my time visiting the waiting room, I also had the unlucky opportunity to visit the restroom. This room took filth to another level. It was questionable that it had been deep cleaned in a long time, as some substance was oozing away from the corner of the room. Porcelain surfaces were dirty and stained. The floor was wet and dirty. In a short time, a doctor called me back to a small office and conducted a 30-second interview. Again with no immediate danger detected I was instructed to wait for labs and radiology and sent back. It should be noted that when reading the doctor's office notes from that interview, my reasons for being here were misquoted and it would appear that they had completed a very thorough examination in those 30 seconds. Radiology quickly appeared and while whisking me away for the scans seemed to side-swipe anything possible in the aisles. Labs were taken upon my return. Two hours later the doctor returned and informed me that everything looked ok but I needed to be admitted for observation, monitoring and to see the 'Special Cardio Team". But still no beds, so back to the waiting room. Seven hours into this ordeal, the irony of it began to surface. I needed observation and monitoring, yet I was in a waiting room, now filled with a multitude of hacking and coughing people. No one was keeping track of my condition. It is now late enough in the day, that I doubt that the special Cardio Team was even still in the building. Walking to reception I asked who I could speak to about my situation and was told that there was no one and I just had to grab an available nurse, if possible. Finally, after a few failed attempts a nurse lingered long enough to hear me out. After agreeing with my logic, I was told there was nothing that could be done, that some people had been waiting 33 hours now for a bed, and that the Charge Nurse would be called. The Charge Nurse never showed. After another hour I confronted the Triage Nurses, who listened to my query, explained the shortage of beds, and sarcastically mocked my interpretation of the doctor's office notes. When I elected to go home and observe myself in a cleaner, more sterile environment, the one nurse pulled my IV port, roughly pinched the skin applied way too much tape to hold gauze on my hairy arm, and waved me on my way. As a final note in looking at the McLaren Patient Experience Representatives web page, I find it interesting that some locations seem more dedicated to the patient. Contact names, emails, and fax numbers are included. Flint though lists only a phone number.

I work at a clinic and while at work I was having chest pains. A nurse took my blood pressure and…read morehad to put me on oxygen. A doctor came in, checked me out and told me to go to the ER. I chose McLaren because it is close to my house and my doctor works through them. I haven't gone to McLaren ER in years because I always went to Hurley Urgent Care and I will definitely go back!! When I left work my bp was 188/124, I checked in at McLaren they called me up, put me on the EKG machine and took my bp it went down to 168/94. They told me to take a seat there were no available beds and they will try to do as much as they can while I was in the waiting room. This is where the bs began! There was an elderly lady sitting in a wheelchair that had been there 2 hours before I arrived, she fell and was in pain but they had her sitting there waiting. By her 6th hour she said she couldn't take it anymore so she called her son and left. 2 hours later when it became my 6th hour of waiting I got up and asked the Second Lady I've seen behind the front desk what the hold up was because hospital policy is if no one comes in dead, dying, shot or stabbed, chest pain was a high priority...not at McLaren. I was told I was at the top of the list then 5 minutes later was finally called back to do a blood draw... Sent back to the waiting room. A hour later had to get up again and ask what was going on, it was a 3rd lady behind the desk, she told me I was at the top of the list and then the lady doing registration stopped me to tell me the doctor is in my chart I can register with her at that moment or wait I had to laugh because almost 7hrs later and I'm finally being registered. So I did, wait a few minutes Dr calls me back does a 2 minute assessment and orders an X-ray. Waiting another hour X-ray finally comes takes me back to...you guessed it, an area with a bunch of empty beds, a dude sitting behind a desk and the lights dimmed!! I was like what the entire F...! She had me sit on the bed, put an X-ray board behind my back that was sliding down, hold my breath and she was a good 5-6ft away taking my X-ray and again after I jacked up X-ray I was sent back to the waiting room where I ended spending a total of 11hrs, watching people who came in for bladder infections get put into a room while I sat with chest pain, & a stupid IV port in my arm, a gentlemen and his wife that me and my wife had the pleasure of meeting who were supposed to be directly admitted were on their 5th hr of waiting. I ended up having to go back up one last time with an attitude to get my last blood draw only to find that the staff changed again and the new blood draw crew had no idea I was even there! They thought I came in off the street with an IV in my arm and I loudly said with an attitude no I've been in this damn waiting room for 11hrs with chest pain and still haven't been taken back or looked at for my pain! I got discharged and on my paperwork basically called fat, have a nice day and go see your primary doctor! Damn imbeciles!!

I overheard two nurses... Will and Alisha I believe... talking about their coworkers and patients…read more They mocked their team, patients, and bosses. The environment seems very hostile. I cannot recommend you put your loved ones here. They'll apparently watch you die and laugh about it... I'm not sure what kind of "quality care" that is. Especially from those two. If thats their idea of "healthcare" they should be out of it forever. That's very concerning.

Had my loved one at this hospital some of the nurses were good and other's sat in the hallway on…read moretheir phones. Therapy staff girls were good except the manager who came in with an attitude. The place is not clean and there were holes in the walls and the sink leaked.

Went to Hope Urgent Care for a covid test. Never been there…read morebefore. They were wonderful!!! So kind, listened, took time to answer questions, personable, but professional.

Service was great got checked right in and went back to see the doctor in 5min. She listened to my…read moreconcerns and examined and plan forward to treatment. All the staff was amazing and friendly.

Fast and polite The only negative I would say is their X-rays are not the best. I was sent to Ortho…read moreafter telling me there was no fracture Ortho saw one loud and clear.

The healthcare team are all excellent. I came in with chest pain and dizziness but the staff there…read morereassured me to go to the emergency room which saved my life. I hope all patients remember to be respectful and kind. I know some of the staff there are hard of hearing. Let's all be kind to each other.